Spidergap 360 Feedback Reviews

Spidergap Rocks

Comments: Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Pros:

Very simple to use and setup. Does what it’s meant to do without any complicated configuration.

Cons:

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Alternatives Considered: SurveyMonkey

Reasons for Choosing Spidergap 360 Feedback: For efficiency in administering and reporting on 360 feedback results.

Reasons for Switching to Spidergap 360 Feedback: It’s the best solution of its kind available.

Affordable, good customer service and an easy-to-use service

Comments: Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Pros:

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Cons:

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Alternatives Considered: People Teams and SurveyMonkey

Reasons for Switching to Spidergap 360 Feedback: Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Pros:

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons:

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Highly Recommend!

Comments: Exceptional product! I will be using them again.

Pros:

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Cons:

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

Spidergap is a rare gem!

Comments: This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.

Pros:

The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.

Cons:

The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas.

360 Feedback for a small non profit organisation

Comments: This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.

Pros:

This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.

Cons:

I struggled with getting the time line planned out, I did not find that particularly intuitive

You get more than just software, you also get consultants

Pros:

What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable.

Cons:

Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients.

Superb Customer Support

Comments: My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the [sensitive content hidden] of the Spidergap was there for me on the spot, and fixed the issue. Just [sensitive content hidden] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that!

Pros:

The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered.

Cons:

Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date.

This product is great for 360 feedback and the customer service is outstanding!

Comments: Working with the reps at Spidergap has been a joy. They are professional, quick to respond, and very helpful.

Pros:

I really like that Spidergap's backend system is so easy to use and customize. I also find the customer service and response time to be best in class. In fact, they set the example for how a company should treat their customers.

Cons:

I think it would be an added benefit to make it easier for feedback providers to resume an assessment if they have to take a break midway while completing the assessment.

Eye opening!

Pros:

Helped me prioritize areas for improvement

Cons:

Nothing. The report was easy to understand.

Unmatched Product and Service

Comments: I needed a 360 solution that was dynamic, configurable, and flexible enough to meet our needs. Working with Spidergap through the initial demo process was what sold me. The follow up conversations, quick responses to questions, and thoroughness of the answers were among the best I have seen. The product speaks for itself but it was a no-brainer to move forward with the customer experience I had. Administration of the solution is very simple and reporting functionality is exactly what I was looking for. With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc. Yes, the solution is that good and easy to use and manage.

Pros:

Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc.

Cons:

The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point.

Excellent product, outstanding customer service

Comments: I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.

Awesome customer experience and use friendly options to navigate

Pros:

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

Cons:

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

This tool is incredible and fantastic.

Comments: Lot of time is saved by using this tool.

Pros:

Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool.

Cons:

I feel that if they should create a mobile application so that it can be accessed from anywhere by the people who use it.

Easy to use and to customise. Great support team!

Comments: Spidergap was implemented as part of our programmes, both the students and the teachers found it very useful and easy to read.

Pros:

The software is easy to use, and the support team is very efficient and quick to answer.

Cons:

The translation process could be described a little better. However the use of the Excel file is great and makes it very easy to translate the questions and the reports.

Flexible 360 tool for consultants and companies

Comments: Spidergap has allowed us to offer our clients a level of service for 360 degree feedback we weren't able to offer before. The tool is easy and economical - and also follows 360 degree feedback best practice. We have used it for large and small projects and the structure easily adapts. Being able to customise to our client requirements is invaluable. Sometimes I'm hesitant to recommend software due to poor support, but the absolute opposite is the case here. The customer service I've received for a range of queries and assistance requests had been nothing short of excellent. Highly recommended!

Great functionality and customer support at Spidergap!

Comments: We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!

Spidergap review

Comments: I am very satisfied with my overall experience!

Pros:

Easy to use, inclusive of basic steps of 360 degree feedback procedure

Cons:

A little bit old UX. I would like to experience a more modern front-end

Great Product

Comments: This was a great product and just what I was looking for. Too many 360 programs require a high number of employees you are evaluating in order to get a price point that is respectable. I wanted this for myself and I did not want to spend a ridiculous amount. This is perfect for any individual looking for personal development, or a small not for profit organization. The user interface is very easy and the summaries are very detailed.

Flexible and high quality 360 feedback tool

Comments: I was able to rn a very usful 360 process for a Leadership Team with relative ease.
Everyone received useful feedback and the resports were easy to use and share with each other.

Pros:

I enjoyed working with it! It is easy to use and highly adaptable - so I tailor it exactly to my clients needs. There are lots of resources for learing how to use the features, and also very responsive custmer care team. I never waited longer than an hour for a response that solved my issues.

Cons:

Overall I prefer human contact so using email and the internet interface took a bit of getting used to.

Very easy to use but powerful

Comments: I have conducted many 360 evaluations in the past through email, printed forms etc and Spidergap was the first online tool I have worked with. I was impressed with how easy the site was to use and how it made the whole process seamless for me and for the people performing the reviews. I like how easy it is to customise and the guidance is excellent.

CEO review tool

Comments: Was a great comprehensive tool, only made minor adjustments to the questions to suit our needs, was extremely easy to use and everyone who was requested to do a review said it was very easy to follow.

Thank you to the Spidergap team!

Comments: The Spidergap 360 Degree Feedback tool has been an integral part of our leadership programme this year. It is highly customisable, so the reports that it generated for us are very specific to our needs. It was easy to design the questionnaire and the reports are easy to read. The customer service I received was personal, fast and effective every time I needed it. All this over thousands of miles too we are a company in South Africa and Spidergap is in the UK.

A very easy and exceptionally effective 360 Feedback Tool

Comments: Very easy to deal with - great introductory demo call, simple pricing, really easy and effective tool to get 360 feedback. Highly recommend the whole thing.

Pros:

Very easy to set up and administer, excellent online step by step guidance plus access to real people if you need help. A great standard set up but quick and easy if you want to customise any part of it.

Cons:

Nothing really! All worked brilliantly. It would be difficult to find anything which could be improved

I was very impressed with flexibility of the tool

Comments: Effective 360 reviews prior to coaching engagements.

Pros:

I designed my own questionnaire and found the tool to be extremely flexible and easy to use. The support team was incredibly responsive when I had questions. The whole experience was great.

Cons:

Maybe add even more analytical capabilities into the tool. For ex, what does the respondent think the most important characteristics are of a leader, and compare that to what his peers and leaders think. Can be illuminating.