BigCommerce Reviews

Among the best ecommerce solutions for growing businesses

Comments: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

I prefer BigCommerce for its simplicity and ease of use

Comments: BigCommerce has been the answer to all of the problems that have plagued my online store. Adding and managing products has never been simpler than it is on this site. With just a few clicks, I can make simple, customizable, and downloadable products.

Pros:

In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true.

Cons:

Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years.

BigCommerce provides solutions

Comments: As mentioned above an extremely capable solution that is robust enough to solve complex e-commerce demands, but also nimble enough for either first time users, or non-tech focused store managers.

Pros:

I had not previously used BigCommerce before taking on a new client in the retail space, but they had invested a good amount of time and effort and wanted to continue using BigCommerce moving forward. I was apprehensive at first, but quickly realized that BigCommerce is extremely capable and more than sufficient for almost all ecom build needs. I was especially impressed with their inventory management abilities and the ease with which we were able to integrate new SKUs into our build.

Cons:

Some of the backend felt like it could have been designed a bit more carefully. I would frequently encounter situations where I had to click through multiple fields in order to either input or manage product data, and while this seems inconsequential at first, when working with SKU lists of several hundred products, those extra clicks add up.

BigCommerce is great for your online business.

Pros:

Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great!

Cons:

I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though.

BigCommerce welcome to the big market

Comments: BigCommerce has been a great acquisition for our company as it has greatly enhanced all our sales departments at all levels, through its range of functions the sales processes have improved dramatically increasing our productivity and revenue. The organization of orders and inventory management has helped our team to have more order in the processes.

Pros:

Order processing has become much simpler at every step of the process since using BigCommerce, maintaining order and increasing customer satisfaction. The reports provided by BigCommerce are extremely detailed and give us a different perspective of all stages of the process, allowing us to maintain greater control and correct possible failures in time. The management of customer profiles allows us to make personalized offers and campaigns based on the products. The tool can be perfectly adapted to any type of company or organization due to its high scalability, the tools it offers help companies to increase the visibility of their products and services achieving a greater reach and generating higher sales revenue, despite its flaws the tool continues to improve and have a customer service quite adequate in our experience.

Cons:

We would like to be able to replace orders and quotes automatically to promote the opportunity and save time, allowing greater automation of all our operations. We would love to be able to add search filters according to the requirements of the search to be performed, this could save a lot of time and have greater control of the files. The possibility of viewing the products in alphabetical order seems to us that it should be mandatory in this type of tool.

Customisable eCommerce platform

Comments: Highly satisfied with the results after proper customisation

Pros:

It is a powerful website build platform and the e-commerce features are top notch

Cons:

While it is highly customisable , you'd need a previous knowledge on IT in order to take advantage of all the features

Reviews Of Big commerce

Comments: The over all experience all feature set on entry-level Big commerce plan is very comprehensive .it makes selling multiple currencies very straightforward,there are no transaction fees applied by Big commerce,even if you use third party payments providers.it is really easy to create custom fields.

Pros:

most like, bulk discounts, cart level discount,and good things is no product limits, and coupon codes are all very supported,

Cons:

Free themes are very limited,the page builder widgets do not support custom typeface ,there is no shipping discount available on any plan,Big Commerce does not let you set smart product rules that automatically categorize your inventory,The built in blog does not facilitate RSS feeds,

Bigcommerce review

Pros:

Good CMS complete and easy to take in hand its customer support is also very reactive and it is possible to use free templates

Cons:

This software is very good it does not offer a free version

Bigcommerce review

Pros:

Bigcommerce is one of the best software. It has a good support compared to dropified

Cons:

Bigcommerce had free versions but now it seems that it has no more

Ecommerce Software for all

Pros:

1. Easy to use.2. Provides ready-made templates for beginners.

Cons:

Improve on analytics provided to allow for SEO/advertisement planning (more geo-specific data s needed).

Definitely better than Shopify

Pros:

I like the customer support, usually they can help with any problem. Their stores do a good job out of the box but for me, with over $10,000 products, it was a headache!

Cons:

I guess everyone is always looking for more flexibility. Their confirmation, invoice, etc. emails are the worst!

BigCommerce is a great online store solution.

Comments: We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Pros:

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Cons:

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Excellent Shopping cart system that keeps getting better

Pros:

The interface is extremely easy to use. I love how easy it is to add new products or modify existing products. The developers are constantly improving the shopping cart and adding new features.

Cons:

Sometimes when new features are added it causes a problem with the website. Customer service has been extremely helpful in quickly fixing any of these issues.

NONE of my expectations met

Comments: BigCommerce has met NONE of my expectations and all I’ve asked for is basic functionality. They constantly steer me toward expensive apps that do not integrate seamlessly. Every app I’ve installed has caused a problem with another app or the native functionality of the platform. Simple desires have been turned into nightmares and BigCommerce has offered no support. They also refuse to assign us an account manager even though we’re an enterprise customer. I beg you, DO NOT sign up for one of their plans. You will regret it.

Pros:

BigCommerce has a minimal learning curve. I breezed though the backend even on my first day using it.

Cons:

BigCommerce charges WAY too much when all they really offer is the ability to integrate with other apps which also charge way too much. Their platform is a rabbit hole.

If you are serious about growing your business, there is no other platform to consider.

Comments: For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Pros:

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Cons:

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Would switch if I could find something better

Pros:

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Cons:

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup as instead of an established company that's accountable to their customers. Seems they focus more on doing things that get them headlines, marketing material, and talking points instead of what most meets their customer's needs. They can be quite tonedeaf when it comes to understanding the way retail works and what the needs of small businesses really are. It's quite a shame as there is a lot of potential. The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.) So I'm stuck until we grow more. Don't get me wrong, they have improved greatly in the 6 years I've been with them, but they have a long way to go.

Love it over woo commerce

Comments: If was fine as long as I had a web developer helping

Pros:

The type of editing are seemingly endless

Cons:

Unless you are web developer and wen designer it is very hard to customize your website alone.

It's a good platform

Comments: At some point we always found ourselves strengthening the site and working it on Wordpress, at least for the coding and styling. Bigcommerce for the product set up and integration with google shopping was effective.

Pros:

The good thing is that you don’t have to buy web hosting or install anything on your computer to use it, since it's hosted. It has a good amount of templates you can explore. Despite it is thought for people less into web designing, it also allows more tech-savvy users and developers to apply some HTML and CSS styling.

Cons:

You really need to evaluate well the plan that will help you the most according to your business growing strategy, if not, you'll feel limited. Review the transactions fees and the sale limits.

Great E-Commerce Platform for Both B2C and B2B Companies

Comments: We have a consistent revenue stream of active customers on our website daily. We are able to process these and ship them within the BigC system. It makes all of our employees' day-to-day processes so much easier.

Pros:

Customization, ability to have product variants and options, filtered search on the category pages and search pages.

Cons:

Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening. It's often mediated with a day or two but the initial message can be cumbersome.

Big Commerce Review

Comments: We realized we needed a larger, more stable platform for our 110,000+ customers and Big C was a perfect fit for our company.

Pros:

The Big Commerce platform is very easy to use and set up for your website. Very simple to set up shipping values and even payment systems. There is an app store within the back end that is FULL of additions you can add to your store. We use about 9 apps that range from SEO to live visitors on the website and analytics of where they are from and what pages / products they are looking at. I highly recommend Big Commerce mostly because of the ease of use and the 24/7 customer phone support you receive. Anytime I have had an issue or couldn't figure something out, I called them and they answered the question normally within 5 minutes.

Cons:

The only con I have is the price may be a little high compared to other ecommerce platforms, but you get what you pay for and this is the best platform with ZERO down time and best support we have ever had in operating our business for the past 12 years.

I love BigCommerce

Comments: Whenever an order is placed, I see it immediately in my email. I print the invoice, pass off to my staff, and they process using Ship Station, which is integrated through BigCommerce. All of our sales are saved and easy to search through on BigCommerce. When working with changing the look, etc., of the site, very easy to do. Customer service. Love the live chat option, and whenever I call I can talk with someone very quickly. Excellent service.

Pros:

My business is a healthcare practice with a brick and mortar shop and online store for purchasing products and services. BigCommerce has been so easy to work with. I have been with them for some 10 years plus and couldn't be more satisfied. Customer service is top-notch, fast, and always available 24/7.

Cons:

I want to be able to go in and make a printable catalogue. I don't know that any software provides that, so not a complaint.

BigCommerce Review

Comments: BigCommerce is a platform that has helped me to build my online store. It is easy to use and has a wide variety of features that allow you to customize your store to your needs. I have found the customer service to be excellent, and they are always available to help you with any questions or problems you may have. Overall, I would highly recommend BigCommerce to anyone looking to build an online store.

Pros:

There are many reasons to love BigCommerce, but here are just a few of the top pros: 1. BigCommerce is incredibly easy to use, even for beginners. The platform is intuitive and straightforward, so you can start selling products right away. 2. There are tons of features and integrations available, so you can customize your store to fit your unique needs. 3. BigCommerce is reliable and secure, so you can feel confident that your data is safe and protected. 4. Customer support is excellent, and they're always happy to help with any questions or issues you may have. 5. The platform is constantly evolving and improving, so you can always count on getting the latest features and updates.

Cons:

BigCommerce doesn't offer as much flexibility as other platforms when it comes to design and customization.

An advanced stores best friend

Comments: Overall, our experience has been great. This platform has housed us over the past few years and has adapted with us as our business has grown.

Pros:

This software offers a lot more customization than its competitors. For a small shop, other programs may be enough but we personally deal with high order volumes and different tiers of customers at different price groups. Big-commerce allows us to keep these groups separate while still maintaining the same level of customer satisfaction across the board.

Cons:

The product still lacks a few customization options. This has limited us to differents sale types. We can understand when dealing with 1000's products and multiple customer groups, this could be difficult, but its something we would like to see in the future.

Big Commerce

Comments: Our overall experience with BigCommerce was excellent. The customer service team was always available. The site features were easy to navigate and the theme options were professionally designed.

Pros:

Big Commerce features and website themes are perfect for small business owners who are looking to start a retail business.

Cons:

The platform is not set up for multi-vendor marketplace stores.

BigCommerce is the best e-commerce platform that ever existed

Comments: The product is recommended for both B2C and B2B offers very user-friendly interface and outstanding customer services. We have managed our online store with BigCommerce and the company made us convert more than any other previous platforms.

Pros:

The platform is simply extraordinary, very easy to use. -Great for web design and managing content within the website/online store -You can easily offer vouchers and discounts with add ons to prospects -Managing orders and processing orders is very simple and straightforward -Processing payments is great -Great for reviewing all the products and helps prospects decide what to buy

Cons:

-I would only point out as the pricing of the platform is the strength of the product as it is not expensive, but every add on comes with additional price which adds up for us. -Time to time updating themes have been problematic