Sprinklr Reviews

My experience with Sprinklr

Comments: We're able to promptly and effectively respond to all social media inquiries across all of the social media websites we utilize for our business. Along with this, we can quickly pull analytical insights to determine what it and is not working for us.

Pros:

How it combines all social media sites. Rather than having to search through each social media platform, potentially missing key comments by users, Sprinklr brings all of those comments into one, easy to use platform. Additionally, Sprinklr allows you to use tagging, which makes for easy analytical reviews with specific campaigns being currently run as well as comparison to previous campaigns.

Cons:

Still working out some glitches. Instagram direct messages do not currently pull through and that would be very helpful if that was resolved.

the world's best enterprise customer experience management solutions.

Comments: Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.

Pros:

With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use

Cons:

Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy

The essential tool to successfully manage my company's social networks

Comments: I can schedule and post my content efficiently, monitor interactions with my followers, and respond to their comments and messages in real time.

Pros:

What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company.

Cons:

I think it would be very beneficial to have better guidance and training to be able to take full advantage of all the features.

I don't like it

Comments: I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

Pros:

The only thing I like is that I can see all social media account from the company I work for in the same software.

Cons:

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

Sprinklr is game - All in one social media platform

Comments: It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022

Pros:

It is fast, accurate & effcient. It understands the current marketing needs

Cons:

Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature

Sprinklr helps with engagement, listening, and reporting (to name a few)

Comments: Thanks to this platform, it's easier for us to maintain track of our social media communications. There are other accounts and teams we can keep tabs on thanks to this tool. At the corporate level, this kind of high visibility is beneficial. The messages that work and those that can’t now be identified. Identifying which messages are effective and which are not is beneficial to our research. Using tools that help us analyze how people utilize our channels, we've been able to adjust our messaging strategy to better meet their needs.

Pros:

The Editorial Calendar comes in handy when I'm in charge of a large company's Twitter account. Using it, I'm able to plan outposts for the entire month. Because of the rapid pace of life, it's simple to predict how your day, week, or month will unfold. In addition, Sprinklr makes it simple to monitor your data. The cloning and sharing of posts across several platforms are a big plus for me. I've built up a dashboard to keep track of accounts that might be relevant to my industry. I can quickly plan retweets and respond to posts from this dashboard. Many other aspects about them appeal to me: Your images and videos will be organized in a way that will make it easy to find them when you need them. To reach your specific goals, you can create your boards.

Cons:

The user interface is a bit disorganized. There could be room for improvement in the menu's organization, in my opinion. This was even though I'd previously used other similar sites. This one was very difficult for me to get used to. It's not as user-friendly as Hootsuite, for example. Having a search function available would be a great convenience for users, in my opinion. The process of discovering new features and tools takes a long time for me.

Recommended tool for social marketing engagement

Comments: The experience as a whole has been really positive as it has helped solved initial program issues related to robust reporting needs and multi channel marketing campaign analytics. The tool has been very easy for myself and my team members to get a grasp of from a holistic standpoint and has played a key role in helping with campaign attribution and return on investment analysis.

Pros:

I have most enjoyed the ability to build, visualize and analyze results of digital advertising and social media marketing campaigns. It has been very helpful to view and reference historical campaign data directly in the front end interface of the platform.

Cons:

There was initially a challenge involving the integration of the platform with our customer relationship management tool, which was a key to helping our team get set up with full scale and customer life cycle campaign reporting and analysis. It was not a simple process of locating all the necessary resources to efficiently implement and maintain the program integration.

Robust features - but hard to navigate on your own

Comments: Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time

Pros:

Features are robust, you can schedule content as well as manage to advertise directly through Sprinklr itself without having to manage content within each platform. 1 stop shop for all your social and advertising needs.

Cons:

Expensive requires a lot of implementation time, need to have a representative fly out to train your team.

Good but expensive

Pros:

Before I start to work here in my current job, I had an online flower store. At that time I've used Sprinkle for managing my social media channels and it helped me so much. The ability to showing audience profile valuable. With this feature you're being able to see your customers diversity. The other features are really helpful and easy to use as well but my favorite is audience profile.

Cons:

After I've used Sprinklr a couple of month, the price started to get not affordable for me. This is also related with the economic crisis in my country but it's pretty expensive by comparison with other tools though.

An efficient and powerful digital solution

Comments: One of the aspects that I liked the most is the ability to centralize all my activities in social networks in a single platform. This has saved me time and effort.

Pros:

His approach and his ability to simplify our activities on social networks is great, providing me with all the necessary tools to manage my accounts

Cons:

It would be beneficial to have a more detailed guide or interactive tutorials to facilitate my familiarization with the platform.

Sprinklr makes my life easier!

Comments: I really like Sprinklr. I use it for work, but I'd love to be able to use it in a personal sense too on my own social handles. It makes life so easy when you can preschedule social posts and replies/responses on social media. Overall, the tool has a lot of great functions and the more you play around with it, the easier it is to navigate. I've been using it for almost 2 years now and I've never had any major issues with it.

Pros:

I use Sprinklr every single day and it definitely has a lot of pros. For me, the biggest pro is being able to schedule all of your content in advance. I run a Twitter handle for a big company, so it's great to use the Editorial Calendar and plan out posts for the full month. I can move things around easily and it's really convenient to see how your day/week/month will break down. I also love that you can track your metrics easily within Sprinklr. We use their tagging system and it makes it helpful for tracking how we performed on social for events or launches. I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well. I've created a dashboard that follows any and all accounts that might be relevant to my handle. From this dashboard, I can easily schedule retweets and engage with posts, while also being able to track metrics on how those retweets/quote retweets/replies perform on social. I also LOVE the asset boards. You can create boards for your needs and it's such an easy way to store photos, videos, and social posts that you can leverage and find when you need them.

Cons:

I don't love how many emails it sends. I get an email every time a post goes live and I don't really look at them. I move them to a folder that I never open. The mobile app isn't as user friendly as the web browser, which makes things difficult especially if you're covering social media at an in person event. It would be nice if the mobile app was more user friendly so you could easily upload posts in real time. Even if the ability is currently in the mobile app, it's not easy to execute, so I don't use it. Instead, I carry my computer around with me and hope that I have enough battery/space to whip it out and use Sprinklr for my posts. The other thing I would really love to see improved is on the Social Listening boards you can create. They only go back 10 days, so if you're looking at a social account and want a post from 11+ days, you won't be able to find it to retweet/share.

Great platform, okay customer service

Comments: Great software. We use for many clients. If CS approved, it'd be great.

Pros:

This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously.

Cons:

The customer service team is not very good. Should you run into a technical error, it will take a long time to fix.

Social Monitoring Made Easy

Comments: This is great for multiple stores and responding to reviews

Pros:

I login to this program daily to respond to all social media Monitoring. This program makes life so easy to respond to user reviews.

Cons:

Sometimes this platform can be hard to navigate at times but once you learn it it’s very simplistic l.

Love sprinklr

Comments: My employer has started using this platform in the last 6 months. I can say that it has changed the way we work in the social media department. We are more productive and able to help our customers who reach out on social media alot faster.

Pros:

I love being able to access all of the social media platforms my company uses in one place.

Cons:

I did not like the fact you had so many messages to respond to as once.

Stable platform

Comments: I love that I'm able to work 99% of my accounts from one program that stays stable.

Pros:

It's ease of use! The ability to use tabs to separate different pages I need to moderate.

Cons:

Hotkeys would be nice to have when using for moderation.

Sprinklr Review

Comments: As a team we've been able to respond to social media inquiries with ease. It's great to have our social content consolidated into one space. The social listening tools are probably the aspect my team enjoys the most. Using Sprinklr has definitely given us the opportunity for more robust reporting.

Pros:

Great customer service! And a very easy product to integrate into your social channel management. It's easy to upload content and use the tool as a means of approving and getting content live.

Cons:

We occasionally ran into bugs, but the service team was able to address our issues right away.

Efficiency at its finest

Comments: I enjoyed using Sprinklr and recommend it to my friends.

Pros:

I think this software's purpose is amazing and I think being able to schedule things multiple times is a game changer. If you want the same organic post about maybe an influencer program to be posted every quarter, you can do it in here no problem.

Cons:

I think that there are other platforms that are a little more sophisticated with their offering and have additional features that Sprinklr is behind on.

sprinklr

Pros:

Thanks to reporting and statistics, I can create a strategy for myself by looking at the data. This is my favorite feature.

Cons:

There is no feature that I dislike the most. The fact that it is both convenient and inexpensive makes the application stand out in its field.

Easy and simple all in one social media platform

Pros:

Easy to integrate all the social media platform in one application and pull out data through out.

Cons:

It takes time to pull in lot of data or old data.

Good attempt, but isn't the all-in-one solution I need.

Comments: I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.

Pros:

Real-time social media post integration.

Cons:

Lack of tooling and customization.

Sprinklr Review

Comments: Awesome overall experience however it was beyond what was needed at the time

Pros:

Excellent content planning and publishing platform

Cons:

I wouldn't say that I disliked anything about Sprinklr

Complete view of all your social media

Comments: It's great. You can create all sorts of different reports, even if you just want to search the metrics of a hashtag used.

Pros:

It keeps track of all the engagement. It's not just reporting on your own social media analytics and metrics but is also able to track when other people are talking about you which is priceless.

Cons:

It can be a little difficult to use at first, there could be better training provided to give to new team members.

powerhouse software to manage social media channels

Comments: Sprinklr has a very robust channel management software. It is not intuitive but it is very powerful. Better for big enterprise companies than small companies. Listening software improving but weaker than overall software.

Great AI Chatbots with Sprinklr

Pros:

Ease of use and a big amount of features for configuring the bot

Cons:

Its a lot of information you need to have to start using all the features