--- description: Learn more about Helpjuice price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpjuice Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Helpjuice](/software/130533/helpjuice) # Helpjuice Canonical: https://www.capterra.ie/software/130533/helpjuice Page: 1 / 5\ Next: [Next page](https://www.capterra.ie/software/130533/helpjuice?page=2) > Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages > > Verdict: Rated **4.7/5** by 102 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Helpjuice? From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 102 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Helpjuice - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$120.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features \& 300+ integrations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brazil, Brunei and 143 more ## Features - Access Controls/Permissions - Alerts/Notifications - Catalog Management - Collaboration Tools - Content Management - Customisable Branding - Customisable Templates - Discussions/Forums - Document Management - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Text Editing - Third-Party Integrations - User Management ## Integrations (16 total) - ASTRA - AUDITWorks - Contact Cloud - Freshdesk - Google Drive - Intercom - Microsoft SharePoint - Microsoft Teams - Olark - Salesforce Platform - Shopify - Slack - Squarespace - WordPress - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.ie/directory/32454/knowledge-base/software) - [Intranet Software](https://www.capterra.ie/directory/31015/intranet/software) ## Alternatives 1. [Confluence](https://www.capterra.ie/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Guru](https://www.capterra.ie/software/145390/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.capterra.ie/software/153140/connecteam) — 4.6/5 (5058 reviews) 5. [Document360](https://www.capterra.ie/software/177031/document360) — 4.7/5 (290 reviews) ## Reviews ### "Worth the squeeze" — 5.0/5 > **Tommy** | *21 July 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like the article editor the most, but I have to point out how helpful their support teams are. Helpjuice offers live support for their customers. It's wonderful to get a human response when necessary. > > **Cons**: I don't have much to not like. Over my time with Helpjuice, they've improved or added my desired features. > > Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success. ----- ### "Helpjuice, great support, flexible platform" — 4.0/5 > **Colin** | *8 December 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Great support and feedback into the roadmap. We made a few feature requests that were added within a few months which was great. Editor is really flexible and the access control you get on pages is great too. > > **Cons**: The design of our help center looks a little basic and dated, not sure if that's just us or the platform. > > Really positive, the pricing structure is great for small businesses and the product is really flexible. ----- ### "Effective and easy to use Content Management System" — 5.0/5 > **Kathryn** | *3 July 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The editor is easy to use and suits our business needs here at Shipt. We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business. The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need. > > **Cons**: There are inconsistencies between the editing experience as some articles were built using the old editor and some were built on the new one. This can cause confusion as processes for making changes differ depending on when the content was creataed. Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics. > > Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly. It also allows us to keep important documents in one place so materials are not siloed. ----- ### "Intuitive Platform with Top-Notch Support" — 5.0/5 > **Rasa** | *2 July 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: One of the standout aspects of Helpjuice is their excellent customer support - they’re always responsive, helpful, and genuinely invested in making sure you're set up for success. The platform itself is very intuitive and easy to use, even for team members who aren’t tech-savvy. I also appreciate the wide range of customization options available, which allow us to tailor the knowledge base to fit our brand and structure. That said, it’s worth noting that some of the more advanced customization features come with additional costs. Still, overall, Helpjuice provides a clean, flexible, and user-friendly experience backed by a great support team. > > **Cons**: Perhaps they could offer us an option to disable some of the functionalities (such as contact form). Although it's not possible to do this at the moment, the Helpjuice team is always open to feedback and I'm sure it's something they will improve in the future. ----- ### "Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price\!" — 5.0/5 > **Dan** | *12 September 2022* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times. > > **Cons**: There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements. > > The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.ie/software/130533/helpjuice?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/130533/helpjuice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data