Yonyx Reviews

Providing Self-Service to our Dealer Network

Comments: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Pros:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

An Insightful Review of Yonyx

Comments: Overall, Yonyx is a great software package that can be used to quickly and easily build decision trees. The user interface is intuitive and easy to use and the analytics and reporting tools provide great insight. The pricing structure can be confusing and the customer support could be improved, but overall Yonyx is a great choice for anyone looking to create decision trees.

Pros:

Yonyx is a great software package that provides an intuitive and powerful platform for creating decision trees. The user interface is easy to use and understand and the ability to quickly build decision trees makes this a great tool for any organization. The built-in analytics and reporting tools are also very useful and provide valuable insights.

Cons:

While Yonyx is a great software package, there are some areas where it could be improved. The pricing structure can be confusing and it is not always clear what services are included in the package. Additionally, the customer support could be improved; the response times can be slow and the resources available are not always helpful.

review

Pros:

That it works most of the time on a daily basis

Cons:

That it isn't consistently working well.

Well creative application

Comments: We can solve the number complaints in the field and in the technical team. saving the money and lots of time implement the video upload option in the yonyx.

Pros:

We can just share the whole technical knowledge with everyone in a very neat presentation with the help of yonyx. its ease to learn and useful to teach the difficult complex things in a simple . it saves our time a lot. even the technical people can learn the things quickly.

Cons:

The one and only bad and i feel to be improve is video upload in the yonyx. initial uploading of the documents is difficult.

Easy to use with some glitches

Pros:

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Cons:

Sometimes the software glitches and the script does not show.

My review about yonyx

Comments: i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details

Pros:

yonyx guide us and give us resolution without any interruption that i like most about this software

Cons:

its provide as all information step by step

Yonyx - Product review

Comments: I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our day to day complaints and good to understand and learn new workings in a very interesting manner , Will recommend this product to the other industry people for better problem solving technique

Pros:

Since my role is based out of diagnosis , Yonyx is very much helpful in assisting the customers with the technical solution , And its effective in easy understanding for the needful diagnosis to be done based on specific complaints

Cons:

While solving the tickets if there is a multiple comparison of the diagnosis tree flow near to other one will be even more helpful

Impressive

Comments: it is like a great friend to me which guiding me

Pros:

whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me

Cons:

if there is any update it can be intimated with the email

Best software that i worked with

Pros:

It is best tool to gain knowledge about the product.Everyone who needs to make analysis can use this easily.

Cons:

Not able to use yonyx as in-house database

yonyx review

Pros:

The product was easy to use. And make your work easier

Really good product that just keeps getting better

Comments: Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Pros:

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Cons:

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Great user experience

Comments: Good experience, fast to load and submit entries.

Pros:

Having the script right in the CRM to access easily.

Cons:

There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

Multipurpose Tool

Comments: My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Pros:

The versatility of this software is one of the most appealing features, as well as it's ease of use.

Cons:

Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

Great platform. Super user friendly!

Pros:

Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.

Cons:

Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.

Very useful Tool

Pros:

Yonyx is the one of the best tool for enterprise admin to setup self-help portal. Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.

Cons:

There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.

Yonyx review

Comments: I feel that overall this product is a really good for what we do.

Pros:

What I like about the software is that the scripting stays the same for most of the calls that we receive.

Cons:

There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.

Eliminates tech support calls

Pros:

Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

Cons:

The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.

Yonyx!

Pros:

Yonyx is a great app that I use every day. It helps me have a fluent conversation and has changed the way I speak with leads at my workplace. integration is vital and Yonyx is completely compatible.

Cons:

User interface is the only thing that comes to mind. Design is important for a user like me. When it comes to functionality, this is a very productive tool that helps me reach my goals when I'm with a client on the line.

Great Scripting Software.

Pros:

These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.

Cons:

Pretty good all around on my end. No real Cons.

Dailey user at Opcity Realty

Pros:

Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Cons:

Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

Yonyx is the way to go!

Comments: Since yonyx has been around its very useful and helps all the time.

Pros:

I love how you can populate a script, if the scripting is gone.

Cons:

Nothing, i enjoy it. I wouldn't change a thing!

My helpdesk uses Yonyx everyday

Pros:

Yonyx is a fantastic tool for any helpdesk. Setting up workflows for step by step troubleshooting. Simple yes or no questions can guide an inexperienced agent through many issues.

Cons:

It can be a bit overwhelming at first. The setup of a guide is some what cumbersome and time consuming. However once you get the hang of it, things go fairly smooth.

wonderful Yonyx, save the lives of many.

Comments: It has saved me and my colleagues from the little notion we had of technique.

Pros:

Step-by-step problem solving to reach an immediate solution to the problem.

Cons:

There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.

CodeGene

Pros:

Easiness of the navigating of software technology

Cons:

Nothing else can replace in this software

User Friendly

Pros:

It really helps you expect the unexpected. It is easy to navigate and really streamlines our process at work. It makes my job 100x easier and I could not do my job without it!

Cons:

I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties.