Synchroteam Reviews

great program for keeping track of work schedule and time!

Comments: It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything!

Pros:

I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more!

Cons:

sometimes it seems to be a bit difficult to understand some of the features...

Cost effective

Comments: Satisfied and very well effective in our operation

Pros:

Very effective and easy to implement than any application

Cons:

Simple and yet effective very useful in our daily operation

Alternatives Considered: Microsoft PowerPoint

Reasons for Switching to Synchroteam: Very useful and yet effective in our daily requirements

Great if you are in the USA or France.

Comments: When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.

Pros:

Easyish to use. When you get used to it. Some good features we don't use.

Cons:

Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.

I have brought it into my last 3 companies

Comments: I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational.

Pros:

Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training.

Cons:

The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients.

Alternatives Considered: COMS

Reasons for Choosing Synchroteam: Flexibility and Cost

Switched From: Tesseract

Reasons for Switching to Synchroteam: Superior reporting and ability to create jobs that matched our specific requirements.

Initial review

Comments: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pros:

Streamlining of my team's dispatching process

Cons:

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Excellent Software with excellent service

Pros:

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Cons:

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternatives Considered: AI Field Management

Reasons for Switching to Synchroteam: Much more robust. Customizable for our needs.

Good Product and Great support

Comments: Very Good support and quick to respond to questions

Pros:

Easy to get a person to communicate with

Cons:

Reports and Training could be improved on

PCW Management

Comments: a great experience worth referrals to other organisations/users

Pros:

The ease of usage and knowledge transfer to other team members

Cons:

for a beginner, it poses challenges on usage without being trained

Excelent Product

Pros:

All modules are important, but the most amazing is the possibility of being an equipment maintenance provider.

Cons:

It seems to me that all the modules that the software manages are useful for the maintenance company or administrator.

Not great, not terrible

Comments: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Pros:

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Cons:

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Good but could be better

Comments: It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs

Pros:

I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field

Cons:

The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused

Efficient. Informative. Useful

Comments: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pros:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Cons:

missing some features, for example can't search by serial number

Great overall Product

Pros:

Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times

Cons:

- The cost is a bit pricey since it's american pricing. - I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100 - I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.

Is able to fit our specific range of needs.

Comments: The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.

Pros:

We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.

Cons:

The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.

Helpful, but a little underdone

Comments: Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.

Pros:

Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized

Cons:

Everything feels 80% done. There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Customizable system

Comments: Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology.

Pros:

Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs.

Cons:

The possibility of doing activities in a massive way is limited to an advanced understanding.

Excellent Software.

Pros:

How to build your own forms in a minutes.

Cons:

The forms are really easy to do, and have all the options i needed.

Good value for price

Pros:

Customizable forms and customizable templates were the biggest selling point and are great.

Cons:

Lots of small kinks I can work with, but really frustrating that you can't send a job report from the field (you can choose to automatically send them in a notification, but there's no way to automate or use the mobile version to send reports contingent on receiving payment). Technicians are so limited in their permissions which is not ideal for empowered employees or small shops. For payment options, invoices don't have an option to accept credit cards except keying them in on the backend.

Used in start up company

Comments: It is getting the job done.

Pros:

The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.

Cons:

There are some common features I would expect to see that aren't there, but I've found work-arounds.

Great for small-medium businesses

Comments: Because time is money, drive up your returns by knowing how much time your team spends on jobs, travel, breaks.

Pros:

Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import / Export Data, Multi-Language, Reporting, Resource Management, and Task Management

Cons:

Need Mac but 3rd Party Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are worth it.

our team and our clients like the software. it is pretty easy to understand how to use it.

Comments: easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented: 1. service contract with SLA
2. reports on SLA met or not met
3. recurring scheduling which can already be assign to service technician
4. report on activities
5. reports per clients and type of clients
6. every time i revise a report all the previous data related to jobs is not showing in the report. these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage. thank you for listening!

Easy Implementation / Customisation

Comments: Pros :
Easy to setup and customise
Good scheduling APP on Andriod and iPhone.
You literally could be up and running sending jobs to technicians within and hour
Fast Customer Service Support
Great help with custom form templates
API works well with good documentation
Very good value for money Cons:
The Invoice/Quote could do with being customised by the end user with a template that they can define.
Not really a con, but in the APP on the Calendar view upcoming jobs/status could be clearer

Excellent Field Engineer ERP System, with plenty of additional features

Comments: This system does the basics really well, as well as having a number of functions that you would not necessarily expect to find. There are so many customisable features, as well as the API link, meaning it could be use for anything and everything! It has very quickly become a key feature to our business that our customers love. Great support also available to help with any issues or queries. Excellent value for money.

Good Tracker

Pros:

Very good form customization and tracking ability

Cons:

slightly hard to get everything just right

Love it

Comments: Would like to see email alerts added when an urgent call is entered