BugHerd Reviews

"A no-brainer purchase for any agency or development team"

Comments: A pleasure to use. Easy to install and use and it makes QA testing a delight.

Pros: It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Cons: The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

"Our clients LOVE it"

Pros: To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Cons: BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

"Wonderful product that does exactly what is says it does. "

Comments: Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.

Pros: Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.

Cons: A bit difficult to note changes on mobile, but it seems like that has been addressed now.

"Great for client and QA collaboration"

Pros: This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons: Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

"Simplify issues management and communications"

Comments: Bugherd is used with all our clients and the feedback has been great. Its easy for them to see comments on tasks they have reported and for us to see how work is progressing. We use it extensively on the build of new websites.

Pros: I love how easy it is for clients to create tickets and for us to manage them. The simple interface is easy to use and incredibly powerful. Being able to visually see tickets on the web page, make discussions easier, and tracking issues easy.

Cons: It would be great to be able to add new columns. However this is a small issue.

"A Real Game Changer for Web Dev"

Comments: Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.

Pros: BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.

Cons: Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.

"Amazing all round product"

Pros: We love the simplicity that Bugherd gives to our clients. They can submit feedback or issues directly on the frontend of their website quickly. Bugherd has helped give clear communication channels to our clients and given us the ability to discuss issues as ease.

Cons: Direct Intergration into Jira would have been good we have managed to do it via Zapier.

"Essential for our work flow"

Comments: We use it just about every day for all web projects and would hate to be without it. It's indispensable.

Pros: Marking comments in real-time on the actual web page was a huge plus for us.

Cons: Early reliance on browser extensions for some functionality was a bit of an issue for some clients as they require assistance from their IT dept to get installed - if it was possible at all.

"Best tool for web design"

Comments: I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.

Pros: Easy of use and ability to tag the specific spot that needs correcting on websites.

Cons: Sometimes the email notifications don't notify you of new bugs on the site.

"Essential Tool"

Pros: Integration was very easy and it's easy for my clients to use. We use Bugherd for all bug reporting and most feature requests.

Cons: I can't think of anything that could be improved.

"Fast bug tracking for bulk bugs, with slow development of new features"

Comments: I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Pros: Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test.

Cons: The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

"Nice UI. Not compatible with responsive websites, however"

Comments: Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Pros: I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Cons: When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
The extra client details are only accessible if the client installs the BugHerd browser plugin.

"Bug Tracking Done Right"

Comments: This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.

Pros: The Intuitive and robust nature of the product makes it an invaluable tool that we can not live without.

Cons: The Mobile Support could be better BUT it is in the works.

"Makes our Team more Efficient"

Comments: Using Bugherd has allowed me to keep a consistent workflow, even when work needs to be QA'd. Using the tool makes the process quick and efficient, and I'm able to communicate thoroughly with the engineers on my team.

Pros: What I love most about this software is the ease of use. I can translate bugs to the developers on my team so easily, and quickly! We are a fast paced company and this helps keep it that way.

Cons: Ideally, I would love a mobile version - so I can test on my device (rather than just the in browser inspect mode for mobile). Other than that, I love the product.

"Improves efficiency "

Comments: Great

Pros: Improves efficiency and productivity. Keeps everyone on track.

Cons: Limited integration. I wish there's trello integration. :)

"Great software that makes the website revision process a breeze "

Comments: Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.

Pros: Easy to use and SO helpful with screenshots for easy bug

Cons: Have to sign up individually and have to download the program for each website used

"Amazing feedback tool"

Comments: We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.

Pros: The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

Cons: As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.

"Great tool for collecting feedback"

Comments: We use Bugherd during the QA process of our Shopify website design/dev projects. We invite our clients to submit their feedback and we also use it internally to communicate development requirements.

Pros: Finally a tool to track feedback accurately for web development! A fantastic way to pinpoint your feedback and collaborate on a solution.

Cons: Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression.

"Must have tool for project launch"

Comments: With bugherd we have a tool to assign tasks to frontend, backend, designer and project owner.

Pros: It is easy to make the client to understand the work flow. With this tool we accelerate the project launch.

Cons: It could be useful to have the option to close the feedback round.

"BugHerd makes it easy to QA"

Pros: BugHerd is very easy to jump in, understand your need and help you document swiftly. I've used it on both small and large teams and truly enjoy the interface of the product. It doesn't take up too much space either which can sometimes distract you from seeing the full view/frame at any point.

Cons: Can't think of anything that distracts me that much about BugHerd, and I think that is a good thing. :)

"Great addition to your toolset."

Pros: Great seamless integration in the products we realise for our clients.

Cons: No estimation of workload possible on bugs.

"I LOVE this platform - it is invaluable"

Comments: We work on complex websites at my company and the feedback process prior to Bugherd was rough. Bugherd provides one centralized place for team members and clients to document all feedback, to ask questions, track status of change requests. It is great!

Pros: Everything. But to pick just one - the browser extension captures a screen shot of the exact place you want to document a change for.

Cons: I really can't come up with anything because I really do love this platform. I have nothing to complain about.

"BugHerd"

Comments: Very positive: great product; great team.

Pros: The ability to tie a bug directly to a course page; the browser extension; automatic screenshots; discussions; the new ability add/rename swimlanes.

Cons: We'd like to be able to group individual courses in Canvas (each with a unique URL) into the same BH project: currently unable to do so. The annotation feature for screenshots is a bit primitive. Want to be able to edit link URLs in case page names (and therefore URLs) change after a bug is logged.

"Great for getting feedback from users. "

Pros: Very simple to use. We have a number of young people that can help us with testing when we use this product.

Cons: Pricing is a bit high, but they don't really have competition, so it makes sense.

"Track your bugs and tasks easily"

Pros: - Easy to use for customers
- Connection between ticket and webpage frontend clarifies the task at hand and minimizes feedback loops
- UI is very cleaned up and intuitive

Cons: - No Jira integration
- I have to write at least 40 characters in this box... ;-)