--- description: Learn more about Mojo Helpdesk price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mojo Helpdesk Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Mojo Helpdesk](/software/128650/mojo-helpdesk) # Mojo Helpdesk Canonical: https://www.capterra.ie/software/128650/mojo-helpdesk Page: 1 / 4\ Next: [Next page](https://www.capterra.ie/software/128650/mojo-helpdesk?page=2) > Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more. > > Verdict: Rated **4.4/5** by 74 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Mojo Helpdesk? Mojo Helpdesk is an easy-to-use cloud ticket tracking that helps companies provide superior employee \& customer service at a lower cost. Use Mojo Helpdesk to serve your customers and employees daily. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 74 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Metadot - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Free Trial - No Credit Card Required\! Starting at $14/mo per user get a full set of features perfect for any internal IT helpdesk or customer service team. If you need more features have a look at the BUSINESS and ENTERPRISE PLANS. TEAM: Full ticket tracking Email integration Self service knowledge base Canned responses Custom forms Customer ticket history Satisfaction survey Unlimited automations Business hours SLA monitoring Knowledge base suggester Time tracking Custom views Google integration Single Sign On: Google, Microsoft, SAML, Classlink, etc... Branding BUSINESS: All the features of the team plan plus: Restricted agents Escalation rules Ticket merging Round robin assignment Private knowledge base Advanced security KPI Paper invoice Phone support White-glove service ENTERPRISE: All the features of the business plan plus: Advanced reporting Dedicated account manager Priority support Automated exports Increased quotas Sandbox HIPAA compliance - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Polish, Portuguese, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Automated Routing - Call Centre Management - Inventory Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Prioritisation - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Workflow Management ## Integrations (5 total) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ie/directory/30077/it-asset-management/software) - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ie/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Mojo Help Desk is Dishonest" — 1.0/5 > **Marshet** | *31 March 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: I am not sure I have a lot of Pros. Every time they helped us it was after a lot of emails > > **Cons**: Very dishonest when it comes to billing I tried to contact them several times I had tow withdraw my CC from their system Be careful, If you have had good experiences than you just need to be cautious. > > We are overseas in Ethiopia and the company we work with in SA wanted us to use Mojo Help Desk. It was money not well spent. The prices they quote and what they do behind the scenes doesn't match. Take everything they say and do with a grain of salt. ----- ### "Simple without many frills" — 4.0/5 > **Patrick** | *23 August 2025* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: It is a very simple ticketing system. It does this well and provides this for a fraction of the cost of most other systems. It is easy to learn without too much trouble. > > **Cons**: There are very few automations, their support is not too helpful in getting the most out of their platform. Extracting data from Mojo is a task and a half as this can only be done via API. > > It works well, however, if your team is growing you will quickly wish it did more. Unfortunately when that occurs you will need to migrate. ----- ### "Does what a ticket system is supposed to do and is easy to use" — 5.0/5 > **Martin** | *11 December 2017* > > **Pros**: Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream > > **Cons**: It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time ----- ### "Easy to use" — 5.0/5 > **Verified Reviewer** | *23 March 2021* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive. > > **Cons**: Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export. > > Overall it has been very easy to set up, use and onboarding everyone. Great value for money. ----- ### "Easy to implement ticketing system" — 4.0/5 > **Verified Reviewer** | *5 December 2017* | Recommendation rating: 8.0/10 > > **Pros**: Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful. > > **Cons**: Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities. > > The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ie/software/128650/mojo-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/128650/mojo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data