Verizon Connect Reviews

Good tool for scheduling and prospecting

Comments: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support

Pros:

The prospecting is unlike any I’ve seen out there

Cons:

It is very spendy relative to the features and tools I use

Pro Verizon Connect

Comments: We use it to manage our fleets. It has helped us know where employees and equipment are and how long they spend at each job site.

Pros:

It has helped us manage our fleet locations as well as employee time tracking

Cons:

Nothing. It has been great and easy to work with

Verison Connect is Relaible and Easy to use

Comments: We have used this to stay connected and aware of locations. We use the recordings for safety and to maintain a trusting relationship.

Pros:

Verizon Connect is relaible and accurate. It is easy to use and stays up to date.

Cons:

NO cons at this time that I can think of.

Terrible company, customer service & overall awful company

Comments: Overall, just so terrible. Their customer service is awful. they don't listen to customer's needs and will keep renewing contracts without consent.

Pros:

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Cons:

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Verizon Connect is excellent

Comments: excellent tracking tool for mobile workforce and equipment

Pros:

helps reduce costs, increase productivity, keep up on vehicle maintenance

Cons:

no signal areas can cause dispatcher confusion

Swindled and Hood Winked

Comments: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Pros:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Cons:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

DO NOT BUY VERIZON CONNECT

Comments: Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend “Track your Truck” if you want another possible option for your fleet gps needs.

Pros:

Nothing. Do not waste your time on buying this service.

Cons:

It is a horrible service and company to work with. See further details in the next question.

Horrific Customer Service

Comments: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Pros:

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Cons:

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

20 year old technology with no option to cancel

Comments: Buyer beware! Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements.

Pros:

There really isn't anything good about verizon connect / reveal.

Cons:

Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.

Verizon has a better app than most

Comments: Pretty good! As far as other carriers systems, this one is easy, modern and nice.

Pros:

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

Cons:

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

Losing all faith with Verizon

Comments: Ok to setup and mostly works once complete, but support and making changes or alterations after the fact are not pleasant experiences.

Pros:

It was fairly easy to use and get things set up.

Cons:

Dealing with their support in chat and phone format is very unpleasant. Reaching the right and knowledgable people is either difficult, or a gamble.

Too focused on the direct customer and not the MSP customer

Pros:

The portal looks good and gives the exec's the warm and fuzzies

Cons:

The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.

Can't go a day without Verizon Connect

Comments: I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have it.

Pros:

I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.

Cons:

Nothing. I couldn't imagine managing my fleet without it.

Verizon Connect

Comments: Great experience with the service and it could be better with a price reduction.

Pros:

Great service for the last two years with no issues or complaints.

Cons:

The price could be a little cheaper and more friendlier for the consumer.

Optimis Corp Review

Comments: My overall experience has been great. The software is efficient when it comes to workforce management software programs.

Pros:

What I like most about Verizon Connect is how easy it is to manage all daily operations in my office.

Cons:

There is nothing I currently have found that I dislike about Verizon Connect.

Reveal for Trucks, Equipment, and Assets - GPS is serviceable, HW is spotty, Customer Support is bad

Comments: Day-to-day functionality is mostly reliable and gives us what we need. However, when issues come up, there is the known quantity of headaches that come with addressing them.

Pros:

The UI is decent, and easy enough to use. There are reporting features that we'll likely not implement but are nice to know are available. There is an extensive library of info for troubleshooting & installation. Tier 2 techs are helpful, some product specialists are good as well. Vehicle trackers seem to work fine, low failure rate.

Cons:

By far it is customer service. Tier 1 techs are based overseas, and while there are some competent agents in the call center, most are not. Getting to Tier 2 techs as fast as possible is the only way to be efficient. We've had 3 "Customer Success Managers" in the last year and none have been easy to contact and seem highly overloaded with accounts. We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once. The asset tracking hardware is also flaky, we've replaced numerous units that stop working.

Avoid this company.

Comments: Extremely poor. Communication is lacking and no one knows what is actually happening.

Pros:

Initially had great service until an account was signed up.

Cons:

Customer service is appalling. Devices don’t work, I’ve been waiting for a month to have support and nothing. They also break privacy by continuing to issue invoices and emails to an incorrect email address after repeated advice to update.

Verizon Connect Review

Pros:

It updates very quickly where driver locations are.

Cons:

There is nothing I dislike about this product.

VERYY DISSAPOINTED IN SALES

Comments: Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for contracts and when you want to cancel.

Pros:

The product overal is good. The product usability is ok

Cons:

The product overal is good. But the sales department is very tricky. A renewal for a 12 month subscription is done by a 38 month renewal! Canceling renewals is almost impossible. The customer service and finance department say it will all be handled. But then the invoices keep coming in and even 1 year contracts are automatically renewed for years leaving you with 20K extra costs!!!

Safety first

Pros:

We like Verizon Connect because it allows us to easily track/manage our vehicles and our crews. If we cannot get in contact with a crew, we know exactly where to find them which is super important when you are working with such dangerous materials every day. If there happens to be an accident, we can easily locate the crew.

Cons:

This isn't really a big "negative" but it did take some time to get used to the application. For some it was hard to navigate.

Poor customer support

Comments: Poor customer service is a bigger con than resourceful features.

Pros:

We no longer use Verizon Connect however they did have features that we found resourceful (customizable alerts and gps tracking)

Cons:

Customer Support. We went through several representatives assigned to our account, and each one was very difficult to get ahold of. They were not responding to our requests to get devices for new trucks, etc.

Worst Customer Service EVER

Comments: I have never had a problem with any other Verizon service but this one. They have by far the worst customer service of any company we have ever used for ANYTHING. They will "create a ticket" but you NEVER receive a call back. If you ask for a supervisor they are always busy. They will not let you speak directly to your CSM. Once our contract is up I will be finding another provider. I will never recommend this product/company to anyone.

Pros:

Ease of use (GPS Tracking, IFTA Reporting)

Cons:

Absolutely terrible customer service. 0/10 do not recommend just based on this. Tech Service is just ok. They do not follow up on anything and will charge you for devices that were never even used/installed by them.

One of those apps you should have.

Comments: Over all it does what i need it to do and for the things that gives me problems, i use another app for that stuff.

Pros:

The ease of usage, doesnt freeze or make you have to close the app a million times.

Cons:

Sometimes its hard to find certain things when i am useing the scheding portion of the app.

Fleet Managment

Comments: Updates quickly so we can find our people when needed. Tracks lots of useful information aside from just location.

Pros:

Easy to use and implement into our day to day.

Cons:

No glaring issues with the system. Works as advertised

Using Verizon Connect

Pros:

It is easy to use and reliable holding bandwidth

Cons:

There is not anything per se that I didn't like.