Brightpearl Reviews

I cannot recommend Brightpearl enough!

Pros:

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Cons:

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Alternatives Considered: OrderWise and Rithum

Reasons for Choosing Brightpearl: The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Switched From: NetSuite

Reasons for Switching to Brightpearl: Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Highly Recommended

Comments: We have been using Brightpearl for about 5 years now.Initial set up was a doddle as we had lots of help with this from the support team.Staff training was thorough and in no way rushed. They made sure we were confident and knew our way around the system before we went live.The support team are very knowledgeable and also very friendly. That's a rare thing these days!The system is slick and very easy to use. Any problems are rare but dealt with quickly.I would recommend Brightpearl to everyone.

Pros:

Pretty slick and easy to use. The support team are amazing!

Cons:

No real complaints here. My team are happy with Brightpearl and have yet to raise any issues.

Alternatives Considered: Khaos Control Cloud

Reasons for Choosing Brightpearl: Exact and Bizbloqs made our lives a living hell.

Reasons for Switching to Brightpearl: Brightpearl offered better functionality over Khaos.

Great System for selling on multiple Channels

Comments: good service and great support from the team for our client, I would reccomend

Pros:

Easy to setup the data and link to the various selling channels, also the reports were very clear

Cons:

Costs are pretty high and when taking over 99 orders a day and trying to process them this could be smoother

Alternatives Considered: Epos Now

Reasons for Choosing Brightpearl: lack of functions on previous system, so we moved

Switched From: RetailStore

Reasons for Switching to Brightpearl: support reviews were alot better for brightpearl

Frustrated

Comments: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pros:

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Cons:

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

A work in progress

Comments: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Pros:

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Cons:

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Alternatives Considered: NetSuite

Reasons for Choosing Brightpearl: To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon.

Reasons for Switching to Brightpearl: NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app.

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

Comments: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Pros:

We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Cons:

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Alternatives Considered: Traede, e-conomic, QuickBooks Online and Stitch Labs

Reasons for Choosing Brightpearl: The main issues we faced with our old stack was weak inventory, order and supply chain management.

Reasons for Switching to Brightpearl: It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity.

Good Product would recommend

Comments: Good

Pros:

Automation, Accuracy & Speed. The cloud based solution gave the business felxibility during the pandemic

Cons:

Limitations to managing back orders during pandemic

Alternatives Considered: Rithum and Linnworks

Reasons for Choosing Brightpearl: Intelligent retail was not fit for purpose and very unreliable. Weekly support calls were the norm

Reasons for Switching to Brightpearl: Best product demo. All scenarios confidently answered and backed up with demos

Brightpearl is a fantastic all in one ERP system

Comments: Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Pros:

Great for automating your eCommerce orders.

Cons:

Finance system needs improving for handling offline customer credit accounts.

Alternatives Considered: Rithum

Switched From: Sage 50cloud Accounting

All in One Ecommerce Software

Comments: All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Pros:

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Cons:

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Without inventory Planner our stock control would not be anywhere near as good as it is

Pros:

Without inventory Planner our stock control would not be anywhere near as good as it is. Whilst it isnt the cherapest on the market we find it extremely useful in planning our activity.

Cons:

The price is high but we find the price worth the insights it provides.

Not complete package.

Comments: I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.

Pros:

Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.

Cons:

Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.

A Very Unfortunate Choice

Comments: We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed.
With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business. To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs.

Pros:

We never operated the software as the implementation was not completed.

Cons:

Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected.

It works for us!

Comments: The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.

Pros:

This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.

Cons:

The software doesn't integrate directly with X-cart but we have a work around.

Very flexible software

Pros:

Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.

Cons:

Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email.

Brightpearl for Wholesale and Retail

Comments: We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale. Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us. There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.

Pros:

All in one stock/order/accounting solution.

Cons:

Support can be sporadic, some long term bugs.

Excellent Software

Pros:

Easy to use I am relevantly new to using Brightpearl, and it has not taken very long at all to pick up and learn. The integration of Warewolf is a game changer when managing inventories.

Cons:

Unable to split pick, pack and ship functions when allocating to team members. Operatinally, our team do not do all 3 functions, and so it is difficult to monitor employees productivity.

Excellent ERP/CRM for English speaking users

Comments: We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.

Pros:

Ease of use. Really easy to learn and manage.

Cons:

We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.

Great customer support

Pros:

Brightpearl provides great customer support. Shout out to [sensitive content hidden]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center.

Cons:

You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center.

Good Reliable System

Comments: Good service and communication. Advise them of improvements required, hopefully implemented.

Pros:

Reliable Platform, good for stock management and links up well to our websites.

Cons:

Back end needs updated and reporting could be improved.

Great all round platform for B2B sales management

Comments: We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served. There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business. Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.

Pros:

All in one package for CRM, Inventory and Accounts User-friendly interface

Cons:

Slow / buggy releases Lack of automation options (we use the API to fix this)

Brightpearl

Pros:

The product is easy to use, as always the key is the correct set up

Cons:

As our business has grown project costing has become challenging

Must Have for Multiplatform Ecommerce companies

Comments: We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge.
Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders.
I recommend brightpearl to anyone who is planning to expand their business.

Pros:

Easy, Simple, All in one software

Cons:

not that I can think of

Very powerful product - If they improve further on the reporting then it will be perfect

Comments: We use Brightpearl on a daily basis and have been for around 2 years. We couldn't live without it really! As we have three websites, as well as a showroom and various other multi-channels (such as Amazon + eBay stores) we had to have something which would allow us to integrate everything and manage stock and orders from the same place. Fortunately we found Brightpearl! With a bit of improvement in their reporting they could be even better, but thankfully there have already been major improvements. We're hopeful that in the next few months with more updates they will continue to improve. Thanks,

Best Accounting Software!

Comments: Brightpearl is the only software in the market which does cater for all aspects of accounting. It also does VAT and Stock reconciliations which lot of other software does not. You can also track all your stock from one place. I would highly recommend to use this software. We have been using brightpearl for last 4 years.

Pros:

Flexible

Cons:

Cost of software is high.

Good software

Comments: Good.

Pros:

Stores all the information you need for customer orders.

Cons:

Ticket system could be a bit more user friendly.