17 years helping Irish businesses
choose better software

About Stripe

Stripe’s Payments platform helps you accept credit cards, debit cards, and popular payment methods around the world.

Learn more about Stripe

Pros:

I have been using Stripe for over 5 years and when I needed to update my legal documents due to a marriage, the customer service agents were amazing to work with.

Cons:

They can ruin your buiness and refund customers for no reason at all check comments all of the web Im not the only business they did this to.

Stripe ratings

Average score

Ease of Use
4.5
Customer Service
4.3
Features
4.5
Value for Money
4.4

Likelihood to recommend

8.5/10

Stripe has an overall rating of 4.6 out 5 stars based on 3,141 user reviews on Capterra.

Have you used Stripe before?

Share your experiences with other software buyers.

Filter reviews (3,141)

Leni
Leni
Software Engineer in UK
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Hands down the best payment processing platform

5.0 2 years ago

Comments: I've been using Stripe for many years and I had very few issues. On the few times I had to ask for their support, it was 5 stars. Staff is really nice and response times are super fast.

Pros:

The flexibility, the easy of use, the ability to implement online payments with a simple JS drop-in. I also appreciated all the features offered even in the basic tier.

Cons:

Funds withdraw takes longer than most platforms, but it's only a few days so it's manageable.

Amy
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Stripe is easy to use with several software platforms.

4.0 last month New

Comments: I am able to link up Stripe to several different software platforms such as Simplybook.me and Mariana Tek. I also used Wix with Stripe.

Pros:

It is easy for clients to make payments.

Cons:

It can be overly complicated for the admin.

Ruby
CEO in US
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Almost Destroyed My Business - Stripe Stole From Us

1.0 4 months ago

Comments: We implemented Stripe because of its ease of use but it’s turned out to be a nightmare. It’s as though Stripe decided that we are not a legitimate company and targeted us to prove it at any cost. Every few weeks we were asked to produce the same previously requested documents. We have never had a single customer dispute yet they unilaterally decided we were high risk and returned recently charged purchases to our clients who have already stayed at our vacation rental. We went viral with over 5.5 million views of an influencer’s video which caused had a huge uptick in business. I’m not sure if the volume of business caused Stripe to be concerned. They requested a selfie and an upload of the ID they already had on file. After I uploaded the selfie and my US Passport I got a notification that I was now good to go. This was followed by an email two hours later that we were deemed to be too risky and funds would be returned to our clients. Stripe then took money from our bank account and I assume will be sending it to clients who have already stayed at our property. We are hoping these funds will be returned to us. In a nutshell, Stripe stole from us - there were no customer complaints. We contacted the customers and are praying they will send thousands of dollars back to us using another method of payment.

Pros:

Ease of integration with the company I selected for my property management system.

Cons:

Countless re-verification requests with no favorable response after sending business registration and several forms of IDs. Extremely poor customer service with lengthy waiting times for retuned calls. They made the decision to stop supporting my business without a single customer complaint or request for a refund. They rejected payments from a lot of international clients based in Canada and the UK. This caused me to lose a lot of bookings.

Doug
Accounting Manager in Canada
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Held Hostage to Stripe Internal Processes

3.0 3 months ago

Comments: Basically as described above: We use Stripe through another party. While Stripe was going through audit verification of our business they put the transfer of our funds on hold. Our cash flow suffered waiting for them to complete their internal business processes. What business does that? They should have continued BAU finishing their processes without impacting our cash flow. Given a choice I would use another provider. I do not want to be held hostage to a providers internal processes and delays that put my payroll at risk.

Pros:

It is an efficient system, good reports, visibility of donors and events provides us the necessary feedback to evaluate the effectiveness of our fundraising programs.

Cons:

We use Stripe through another party. While Stripe was going through audit verification of our business they put the transfer of our funds on hold. Our cash flow suffered waiting for them to complete their internal business processes. What business does that? They should have continued BAU finishing their processes without impacting our cash flow. Given a choice I would use another provider. I do not want to be held hostage to a providers internal processes and delays that put my payroll at risk.

Edward
App Integration Specialist in UK
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

The de facto payment platform

5.0 2 months ago New

Pros:

Feature set and API. Integrates with almost everything.

Cons:

Pricing can get expensive quickly. Tools for some processes, such as bulk price changes on subscriptions, don’t exist and need development to achieve.

Robert
Robert
Director in Australia
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Third world country scripted robotic responses like Telstra but with your finances

1.0 last year

Comments: My account has been hacked, but I have no idea when I will be called back. If you do a google search for stripe reviews you will see the amount of bad reviews by people saying how bad it is and their experience with customer service.

Pros:

Imagine something bad happens and your account gets hacked or something happens. You notify stripe but have no idea for over a week of what is happening. Every time you contact the support on the website they ignore your email or when you request a phone call (which they can't ignore) they provided scripted, robotic, phillipino responses, time after time. You are not speaking to a human being with a beating heart, you are speaking to CHAT GPT like people that cannont deviate from their script. You are completely at their mercy for what they want to do - there is NO ONE in your home country you will ever be able to call or speak. Mean while the bank account that the money is being deposited into could be getting drained but guess

Cons:

customer support is one of the worst I've ever experienced for financial products. these people should not be able to be contact someone in their home country for emergency help, but they are ALL located in the phillipines

Sarah
Owner in US
Apparel & Fashion, Self Employed
Used the Software for: 2+ years
Reviewer Source

Stripe for e-commerce payments

5.0 last month New

Comments: Overall theyve been great and customer service answers questions immediately

Pros:

It integrated well with shopify and I get paid immediately

Cons:

I have no complaints about stripe. I have used for 5 years with no issues

Elena
CPO in Ukraine
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy onboarding and quick money transfer

4.0 last month New

Pros:

It's very fast to sign up and go through onboarding. Stripe works with a great number of countries all over the world and the speed of money transfer from your Stripe account to your bank account is rather high (1-3 days)

Cons:

Their fees are not reasonable and they charge you additionally for those features, which are commonly provided by payment gateways by default.

Tina
Head of Finance in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

5.0 2 months ago

Comments: It was relatively easy to find the data I needed. You could download reports with all the detail or look at nice summarized versions.

Pros:

It was easy to use with good reporting and the ability to export

Cons:

I don't really recall having any issues with the tool.

Ewa
Founder in US
Entertainment, Self Employed
Used the Software for: 2+ years
Reviewer Source

CC processing made easy

5.0 4 weeks ago New

Pros:

Easy to use, integrates with other software, efficient

Cons:

No real cons besides unavoidable service fees

Maria
Owner in US
Alternative Medicine, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best for small business

5.0 5 months ago

Comments: Great, hope that if I need customer service it is a better experience.

Pros:

Stripe was super easy to integrate, easy for clients to pay, and never have issues.

Cons:

I can't see a report detailing what client paid what, but my other program does that for me. Customer support when I switched banks took them 4 weeks of not listening to me to fix my accounts. They asked for the same documentation over 8 times literally. Once fixed though, it was fixed.

Brianna
Founder in Australia
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Trusted Provider, Can Be Expensive in Fees and Time

5.0 10 months ago

Comments: Good, trustworthy, reliable, efficient, and quick to set up. The only downside is watching your overall transaction fee costs and planning your cashflow schedule to when payments will actually be paid out.

Pros:

We wanted to go with a trusted digital payments provider--and have never had a client or customer mention they couldn't use Stripe. Secure, reliable for both parties in the transaction, and easy to both set up and use as a consumer.

Cons:

The payout fees on transactions can really eat into the cost of goods and services; further, it's important to note that payouts to the supplier/provider can take at least several days.

Casey
Owner/ Head Coach in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Payment Processing For Busy Owners

5.0 last year

Comments: I have had a very positive experience with Stripe. I started with them using their express integration with a few other softwares. I switched in January 2023 to the full software and have enjoyed it since.

Pros:

I like that Stripe handles all reoccurring payments. Once you set up the product, there is a no code payment link you can send to customers. They handle the rest!

Cons:

There are A LOT of features. My business is a 1 person company. Though my business may scale in to some of these features, Stripe offers a lot of features from the get-go, can be overwhelming when deciding on WHAT you actually need

John
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Stripe is a great way to start an online business and process payments

5.0 12 months ago

Comments: Stripe has been amazing. They've been clear in communicating what they've needed to ensure my uptime.

Pros:

Great number of easy to use options. Perfect for online businesses

Cons:

They charge a significant percentage to do immediate transfers but it's still worth doing, or you can wait three days or so ;)

Mauro
President in US
International Trade & Development, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Stripe, #1 for payment processing

5.0 5 months ago

Comments: Great compared to any other provider. This has been my favorite for subscriptions and all around service

Pros:

Easy processing, great accessibility, mobile interface

Cons:

3% per transaction is a bit high + 1.5% to automatically deposit

Rachael
Registered Dietitian in Canada
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Simple to use yet powerfully adaptive and flexible for individual needs

5.0 5 months ago

Comments: Stripe has made accepting card payments virtually easy and streamlined for my practice. It also integrates very well with my EMR platform, which is an added bonus.

Pros:

Simple and easy to use interface! Favourite feature is the stripe express app, which makes managing payments and trends very easy especially on-the-go.

Cons:

No dislikes noticed at this time. Very streamlined and easy to navigate software.

Rodel
Founder in United Arab Emirates
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Extremely Frustrating Experience with Stripe

1.0 3 months ago

Comments: We've been using #Stripe since October 2021, and initially, everything worked fine. However, things took a frustrating turn when Stripe suddenly labeled our business as "high risk" without providing any evidence and placed an indefinite hold on our payouts. Despite submitting all the requested documentation and proving our compliance, their support team has failed to give any clear reason or transparency behind this decision. This lack of communication has severely impacted our business operations, and it's unacceptable for a company that relies on consistent cash flow. To make matters worse, Stripe doesn’t provide a local contact support number, making it even harder to resolve these issues. Stripe's handling of this situation has been deeply disappointing, and we strongly caution other businesses considering their service.

Pros:

Initially, doing business with stripe was fine.

Cons:

Stripe can place holds on your funds or freeze your accounts without warning, especially if it deems a business as "high risk," often without clear communication. Stripe lacks direct phone support in many regions, making it challenging to resolve urgent issues quickly.

Christina
Owner in Australia
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Payment Getaway With No Hassle

5.0 5 months ago

Comments: Even though the fees more expensive compare to other products, I'm happy with the features and the customer support of Stripe. Highly recommended for e-commerce.

Pros:

Security for merchant and customer, easy to deploy, easy to use, good reporting, well integration with third party

Cons:

Fees more expensive than other payment getaway

Sophie
Founder and Owner in UK
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great client feedback when using Stripe

5.0 2 months ago

Comments: Generally very positive. I like the speed at which the payouts reach my account and my clients report easy use when using stripe to pay the deposit for their appointments. Fees could be a little lower but generally no complaints!

Pros:

Easy to set up and quick payments. It’s a name my clients recognised and trust

Cons:

A couple of glitches when integrating with Pabau booking software but once you and running no issues

Laura
Co-Founder in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good rates for credit card processing

5.0 7 months ago

Pros:

Great rates for processing payments - very fair and transparent and user friendly.

Cons:

Integration with shopify is not free there is an extra fee added on but shopify adds the fee on so it isn't stripe's fault but still inconvenient.

Jenn
CEO in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

The Ease of Use is Outweighed by the Inferior Customer Service Highly Discourage Supporting Stripe.

1.0 7 months ago

Comments: Not impressed at all. Defiantly do not recommend.

Pros:

Easily set up and begin accepting debit and credit cards. Compatible with many applications to make processing and tracking simplified.

Cons:

The fee's pile up. Example: If someone disputes a debit charge and the company wins the dispute a fee is still charged to the company for the dispute. Multiple emails requesting verification and reverifying information you supply multiply times shows inefficiency on Stripes behalf. Bank statements and banking information that has been the same since the beginning of the account and now in question is beyond me. The fact they have no record of information supplied multiple times is concerning.

Leah
Leah
Detailer in US
Verified LinkedIn User
Automotive, Self Employed
Used the Software for: 1+ year
Reviewer Source

Clunky and confusing

2.0 5 months ago

Pros:

What I liked about stripe was their ability to be a middle man without intuit or Square. I also like the integration with specific websites and services like Buy me a Coffee and Beatstars.

Cons:

What a confusing slow mess of a product with a terrible app to boot. If you don’t receive payments through them regularly they will put your entire account on hold forcing you to call to never speak to a human.

Nevan
Manager in Australia
Airlines/Aviation, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

DO NOT USE STRIPE - its a CON!

1.0 8 months ago

Comments: The site is clunky and not intuitive to use.
I wish I had read the very small fine print about them keeping their fees.
It seems that dishonesty is part of the DNA of all large corporations these days.

Pros:

Easy to integrate and the security system seems pretty good, but you dont really know until its too late.

Cons:

I had a customer pay their AUD$7000 invoice twice. I refunded the second payment but Stripe kept the entire AUD$393 of fees !! For doing NOTHING!!! But it gets better. Stripe took 5.7% in fees when my international fees are only 3.5%. They claimed that it just covers their costs. Ironic how Paypal and the banks only charge a couple dollars for the same thing. They are fraudulent and dishonest.

Reelika
Coach in US
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Easy online payment method

5.0 10 months ago

Pros:

Easy to use and so many options for recurring and one-time payments

Cons:

Visual side of the order forms should be more customizable

Amera
Owner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Stripe for billing at a counseling practice

4.0 4 months ago

Pros:

Easy to use and to link to my client management software.

Cons:

I would prefer if the rate can be lower or if it was lowered based on how long you have been using stripe.