7shifts Reviews

7 Shifts for restaurant schedule Management

Comments: My managers and employees love it.

Pros:

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Cons:

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

My excellent experience with sevenshifts as a café owner

Comments: Overall, completely satisfied like I said, their technology is very easy to use mobile friendly they have every feature you could need small business to big business. I’m sure across industries, especially in the food and beverage business rates. Perfect so having a company like this is great. It’s also apparent by their new features that they’re adding that they’re continuing to innovate investing and grow and they’re going to be around so that’s important.

Pros:

What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use.

Cons:

Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked

Just BE Kitchen review

Comments: Overall been a good experience

Pros:

It is easy to use and has made things easier with the Toast integration. We switched from Jolt to 7 shifts and have much more control over metrics and tying everything together with the Toast integration. Task lists are easy to create and use. Event calendar helps us communicate events to staff

Cons:

Labor tracking and scheduling hours are confusing and dificult to determine how those numbers are calculted. They dont align with Toast, so we can never figure out how 7 shifts system is coming up with the labor numbers from the schedule. It is difficult when salaried employees are included on the schedule and Toast caluclates differently

It’s Okay

Pros:

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons:

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Great product, and the price is so affordable

Comments: The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software.

Pros:

I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one.

Cons:

I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc.

7Shifts review

Comments: Very positive. The software is intuitive and easy to teach others. Plenty of functionality

Pros:

Ability to easily upload a new employee, set their parameters, and schedule them. Ability to message and communicate with staff easily. Ability to create labor projections and review vs actual.

Cons:

Inability to stack and sort employee shifts on a given day.

Amazing Scheduling Tool - 7shifts

Comments: Overall, I have had a great experience with 7shifts. It has made managing our team's schedule much easier and has helped me stay organized.

Pros:

7shifts is an amazing tool for scheduling shifts. It is easy to use, intuitive and very efficient. I especially appreciate how I can quickly view all of my team's shifts in one place. The notifications are a great help in managing the schedule and making sure everyone knows when they are supposed to be working.

Cons:

While 7shifts is great for scheduling, it does have a few downsides. It can be a bit confusing to navigate at times and I have run into a few glitches. Also, the reporting feature could be improved as it is not always clear what the numbers mean.

Easy to use for fast scheduling

Comments: Overall this system works well. It is very intuitive and scheduling is quick. It’s the best system I’ve used so far. I’d love to see more ability for the user to customize the system to fit specific needs.

Pros:

I like the ease of use when scheduling. Being able to quickly move shifts between days and people. Also, scheduling multiple shifts in one go. The system also recognizes different time formats easily.

Cons:

Some of the features meant to customize the scheduling system just made scheduling more cumbersome.

Save your time with 7shifts

Comments: 7shifts has helped them save time and reduce scheduling errors, which has led to increased productivity and better customer service.

Pros:

The ability to create and manage employee schedules easily, real-time communication with staff, and detailed labor cost analysis.

Cons:

There have been occasional reports of technical issues.

Download NOW! You will not regret.

Comments: Used for my job and clocking in and time tracking and pay. Love it.

Pros:

Great features, great app, very easy for first time users.

Cons:

Easy, great to update and communicate, with your colleagues and or your employer.

Exactly what we were looking for

Comments: Support is phenomenal, and I find the program very user friendly. It was exactly what we were looking for.

Pros:

It was critical for us to find software that would track each employee's unique schedule availability and limitations, and allow each other to automatically see the shift pool. It has reduced headaches and made team communications about the schedule virtually seamless.

Cons:

We are missing the ability to see which manager makes what changes to already published schedules - it would be nice to have a "versions" page to see who made what switches. We would also like a bit more robust availability planning capability. Some of our staff can only work seasonally, others who work every other weekend - it would be nice to be able to set this up.

Longtime user

Comments: Absolutely great! If you have any issues they help you out right away. Plus they are always evolving and take their customers suggestions and implement them.

Pros:

Very easy to use. Lots of integration options and they are continually adding more. Easy for staff to use!

Cons:

Not everything you need to do is on the mobile app or sometimes hard to find.

Great Scheduling Application for an Entertainment Complex!!

Pros:

Very simple integration into the overall day to day operation of the company. Easy to setup new hires and have continued communication as they are on boarded. Simple communication with the entire complex and all staff about changes and important information. Overall a great application that does actually what is says.

Cons:

I think some of the available options to the staff are a bit too much. Such as everyone's email and phone number and the freedom to use that as they wish can be a bit of a headache.

Whole team loves it! Super easy to use

Comments: I'm a super fan! They even sent us a sweet box of swag!
Even before that we fell in love with the software.
The number one thing though is how easy it is to use.

Pros:

Incredibly simple to set up and begin using. Team loves the autonomous features that give them control off requesting shifts and time off. Management loves how easy it to publish weekly schedules. My favorite features are the reporting and labor budgeting tools.

Cons:

I wished I would have deployed it sooner

High powered timekeeping for low entry cost.

Comments: 7punches is high powered, low cost product that was very easy to launch company wide.

Pros:

7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices.

Cons:

7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement.

Literally changed my life

Comments: 7 Shifts helped reduce the stress on mangers who do the scheduling. Literally I would not make it out of the parking lot and I would start getting messages from staff about trading shifts , wanting time off etc. They can do most of this on the app. I do not have to carry a paper schedule with me everywhere I go. I do not have 3 or 4 copies of the schedule and all saying different things as they have not all been updated. It is all on my phone . I do not know if i can change the schedule from my phone . If you can I do not know how. Sometimes there are changes when I am out of the office that we cannot do on the app. I do take notes on this and update the schedule when I get to my computer. Not a big deal

Pros:

How easy it is to use. It solved many of our scheduling issues. Staff resolve many of the trades etc among themselves. The schedule is always up to-date. The schedule is always available on my phone. I can approve changes etc when I am not on site and the schedule is updated and everyone knows what is going on.

Cons:

Sometimes the updates have caused some glitches. They are quickly resolved once 7 shifts is made aware. Because we are not a restaurant some of the features on it we do not need and show up all the time. It would be nice if there was a version without earnings profits etc. as we do not need all of that. We are a residential housing program for persons with disabilities and other then that it works really well for us. the staff really like the freedom they have as well with the app.

Lots of Bang for the Buck!

Comments: 7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

Pros:

Easy to use Great tutorials Fast and friendly support staff Efficiency for reviewing labor Incredibly communication tool between staff and management Consider suggestions for functions and features and notify you if they become implemented Fair price for the power of the product

Keep up the good work!

Comments: Overall 7shifts is the best scheduling software I have worked with (schedule fly, day force, written schedules). I would say the best part of the company is that they truly care about their clients and take the time to do serves like this one to keep in the know about customer satisfaction and are always striving to improve the product to adapt to all the industries they serve. Keep on doing what you are doing, it's working!

Pros:

It is very user friendly. Schedules are easily created and notifications are sent to employees if any changes are made. This eliminates me having to individually reach out to employees. I also love the announcement board for when I need to inform my crew of changes to the menu or any other operational changes.

Cons:

When inputting events into the calendar it would be nice to have more formating options. Ex. Type of event, time frame (if it extends past 12am making it so it doesn't show on the calendar for the next day) Also when employees try to book time off outside of the allotted time frame it would be nice if the admin still got notified since most employees just text you about it anyways. Perhaps the message could say "your time off request has been submitted but it is outside of the scheduling time frame therefore it cannot be guaranteed" or something like that.

7shifts A Networking Dream

Comments: Overall, 7shifts is quite easy to work with, I've only experienced some minor inconveniences with it. Otherwise, it is significantly more streamlined compared to software that my close friends have shown me that their workplaces implement.

Pros:

As a worker, I've found 7shifts fairly easy to work with. It easily allows me to see my upcoming shifts and if necessary offer them up for others to take. I have not personally used other software, but my friends have told me that they are either unable to trade shifts easily or at all! The messaging features are also quite adequate as they are simple to understand and use. They make it a breeze to contact my coworkers or employer if necessary. Finally, I believe it is a fairly recent development, but 7shifts has a logbook feature that allows for commentary about that day of work. The logbook is exceptional at sharing information with my employer and coworkers, and helps us maintain inventory and smooth daily operations.

Cons:

Its recording of my expected pay is not always 100% accurate although that's probably due to taxes. However it might be nice to implement a feature that determines what you'll make after tax. Additonally, I've had some issues trying to input my availability, where the dates will switch before I post my availability. This isn't a deal breaker but just a bit annoying to switch them back.

Much aloha for 7shifts!

Comments: I have been very satisfied with the customer service. In Hawaii sometimes its difficult to get answers because of our time difference. But even if I miss customer service, they always get back to me in a very timely manner and I am super grateful!

Pros:

I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner.

Cons:

One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off.

Best Bang for Your Buckl

Comments: I don't know that we could function properly & in our budget without a scheduling program. We previously used Hot Schedules. It was complicated for everyone & had a lot of extra junk no one really used or needed. We moved to 7shifts & it was a breath of fresh air!!! So much easier to use, the reports it provides are fantastic & it has built in tools that guide the scheduler to meeting their labor costs. Labor is undeniably our largest expense. It is also our most important so having 7shifts help us manage that is priceless. By the way, it is NOT expensive!!

Pros:

I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.

Cons:

Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.

User Friendly!!!

Comments: It has been at least one thing that’s made my life a little easier over the past couple of years.

Pros:

I have enough experience to compare this system to others and I love this one. It’s always easy to read and understand. The colors and how it’s laid out always helps me remember my schedules. It also helps remind me what position I’ll be filling in or what time I may be able to leave work or just what the week is going to look like business-wise.

Cons:

At times, I don’t get all the notifications that coworkers post in different groups. They’re not typically super important posts but I like to be up-to-date.

works well for what it does do.

Comments: It works well for what it does, but a few small things would make a big difference.

Pros:

It is pretty easy to use. I like that it has staff ph.#'s and you can call or text through app without having to create a contact in personal account. as long as a staff member is in our employ, we have the important info in an easy to find format. It is easy to request time off and switch shifts through the app as well.

Cons:

If someone wants to trade shifts, we have to scroll through all their shifts to see if they are going to go into overtime. It does give you a general hour count, but it is hardly ever accurate as sometimes staff get sent home early, and of course the app wouldn't know that. For me it would be great if you could tap someones name and it would show all their shifts in one place, and you wouldn't have to check every day to know whether or not to approve a change, like you wouldn't want to approve a 3rd double shift in a row, but without double checking every day, you don't know exactly what shifts a staff member has or will work.

Events and 7shifts

Comments: It has been way better that hot schedules and I am happy thus far especially with the customer service !

Pros:

I like that I can use it on my phone or computer!

Cons:

Sometimes the publishing gets confusing and I can’t find workers when I need them

7Shifts reduces scheduling time and burden

Comments: It's typically a very challenging and time consuming task but 7Shifts reduces the time, stress and burden of scheduling.

Pros:

I love that my employees are able to communicate with each other and work to fill their shifts if they're ill or issues arise. This frees up my limited time. The templates and metrics that the employees and myself are able to fill in re: how much they'd like to work and when are intuitive and allow me to reduce the time cross referencing. The software is incredibly intuitive and easy to use or find the things you're looking for. Finally, the service and support I've received from the team has been outstanding. They believe in their product and want it to work for your needs.

Cons:

My business does a lot of outside events. While there is a section for events, I'd like for it to highlight the entire staff field for the day so I can more easily cross reference that there are major staffing changes that will need to occur.