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TeamViewer Remote Reviews

4.6 (11,481) Write a Review!

About TeamViewer Remote

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Learn more about TeamViewer Remote

Pros:

The greatest feature is the ease of access to support customers remotely. There was prerequisites to integrate with our existing platform, it was seemless.

Cons:

It's slow and clunky, often having trouble launching. Their new Web Monitoring product which replaced Monitis is half-baked and missing features, we are unable to use it.

TeamViewer Remote ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.6
Value for Money
4.4

Likelihood to recommend

8.8/10

TeamViewer Remote has an overall rating of 4.6 out 5 stars based on 11,481 user reviews on Capterra.

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Filter reviews (11,481)

Martin
Martin
IT Technician in Kenya
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A very reliable remote access and control software

5.0 10 months ago

Comments: Having used the software for more than 3years now, i would highly recommend it to people. it has really improved over the past years and more features have been added to it

Pros:

Fast connectivity, very reliable and clear audio when it comes to holding meetings and video conferencing.

Cons:

input delays when it comes to accessing and operating a computer remotely

TeamViewer Response

8 months ago

Hi Martin, Thank you for choosing TeamViewer for your remote access solution and we appreciate your recommendation!! We are happy that you are enjoying TeamViewer's performance and reliability. Wish you a great day and all the best. See you soon! Ying/TeamViewer

Johan
Application Specialist in Sweden
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for customer support!

5.0 5 months ago

Comments: We are using this all the time for support to our customers.
Installed on around 500 clients and using it daily.
Never any problems.

Pros:

It works on every platform. It's fast. Filetransfer works good.

Cons:

Could be easier to share the connections in a team. The connections should be for the whole company or for groups by default, not needed to share from one user to all otehr users.

TeamViewer Response

4 months ago

Hello Johan, Thank you for reviewing TeamViewer and sharing with us a wonderful remote support experience! We feel delightful that you enjoy the TeamViewer's cross-platform flexibility, performance and reliability on a daily basis. Wish you a continued excellent journey with TeamViewer and Happy Connections! Best, Ying/TeamViewer

Justin
COO in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

There are better Remote Access options Now

1.0 last year

Comments: Overall the system is OK. setting up remote access is clunky and overly complicated. The billing system sucks and has limited adjustment ability. The support takes probably a week to get back to you and the call center is always bogged down. It is overpriced for our needs. I have tried reaching out to your support. The support has not been helpful nor interested in working to solution. Overall, the support has lagged (sometimes over a week for a response to a simple question). I have an open ticket though today was told that they don't have my payment which posted 3 weeks ago and require a bank statement to rectify. I sent screenshots of my bank statements as the PDF won't be published for 2 weeks due to the timing of the statements and the finance person said well we can't stop it from going to collections as I asked as they were not accepting the screenshots to wait for the PDF. Overall, the "rules" of teamviewer are archaic and you should just search "TeamViewer class action" if you want more information about the issues that people get with them. I am amazed that there is an expectation that a company could hamstring their customer service soo much. It really is sad that a company with a good product has to be soo bad administratively. I am really disappointed. I have been a customer for 4 years. I am "stuck" in a EULA that is not binding in our state but they are playing mean.

Pros:

App that boots at startup Solid tutorials Mac OS support

Cons:

A lot The price structure does not reflect a small business needs for periodic support Options come and go support is mediocre

TeamViewer Response

11 months ago

Hi TeamViewer user, Thank you for sharing the review about TeamViewer and we are so sorry to hear about the poor experience with TeamViewer. To turn things around and help you with the best possible solution for your case, we encourage you to contact the TeamViewer Support Team (https://www.teamviewer.com/en/customer-support/) for a discussion. We hope that you will receive a satisfying outcome and enjoy the journey with TeamViewer continuously. Best, Ying/TeamViewer

Sarah
Assistant Controller in Canada
Environmental Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Safe, reliable and simple

5.0 3 months ago

Comments: Really enjoy the capabilities with this software. The safety of the passcodes is especially nice to have an ensures a safer connection. ITa team was able to fully access our computers and perform any task necessary without needing us to manually assist.

Pros:

TeamViewer has been excellent in providing a safe tool for our IT team to be able to access our computers and perform maintenance, check on issues or update software. I love that you can create a new passcode easily so you can have safer access. It is quick as well which is helpful when the person who needs to access your computer is not within the same location.

Cons:

It can sometimes lag or not connect right away. Minor problem, and sometimes just requires patience. If there are multiple screens to access it can sometimes get tricky.

TeamViewer Response

2 months ago

Hi Sarah, Thank you for your review; it means a lot to us. We are so happy to read that you consider TeamViewer a safe tool for your IT team to access your computers remotely and perform maintenance. However, we notice you mention that sometimes there is a lag in the connection, so in cases like these, just a software reset can solve the issue. Likewise, we would take the opportunity to invite you to click on the following link, where you will find helpful information about our new interface: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/ All the best, Valeria/TeamViewer

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Solve everything in easy way.

4.0 6 months ago

Pros:

This system is really easy to use and i have a really friendly interface & Installation and setup also simple and quick . Anyone can easily get and work on this . Mostly I'm really impressive about the system security because it use Two-Factor Authentication and specifically with encryption. This can be Use in any platform and performance is also really good and its high speed connection. In here we can fully control the device and at same time we can transfer the files easy. This is good for both business and personal use and its free for personal use with some operating systems and also its with reliable purchase plans.

Cons:

Mostly its high cost for the business plans such as beginner business. Main issue is hackers can easily attack the user system with this . Teamviewer is really depending on the internet, some times it will be a issue with the low internet access peoples, it need higher performance and it will slowdown the low end Computers.

TeamViewer Response

6 months ago

Hello TeamViewer user, Thank you for sharing the excellent review about TeamViewer! We are thrilled that you like the interface and installation of TeamViewer! Additionally, we would like to highlight our commitment to the security and privacy of remote connections. Please ensure that TeamViewer is on the latest version on both sides of the connection. If you would like to share more feedback about the TeamViewer interface and experience, please visit the TeamViewer Community - https://community.teamviewer.com/! Hope to see you in the Community soon! Best, Ying/TeamViewer

Orion
IT Director in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easily support remote computers with Teamviewer

5.0 8 months ago

Comments: I’ve been an IT engineer for 20 years and have used TeamViewer for multiple clients, in multiple environments. Connectivity was easy, fast, and secure. Installing the product took just a few minutes on both Windows and Mac computers. Deploying the software to clients is also easy and fairly painless.

Pros:

What I like most about TeamViewer Remote is the ease of connectivity to the target computer. Simply enter the Partner ID of the machine you need to connect to, select Remote Control, then click Connect. A prompt will appear, asking for their TeamViewer password - once that is done, you are connected and remotely controlling the computer.

Cons:

The free version of TeamViewer can disconnect at times and prompt you to purchase the product.

TeamViewer Response

6 months ago

Hi Orion, Thank you for taking the time to write the review! We are glad that TeamViewer has become a reliable remote solution for you! TeamViewer is free for personal use, for commercial use a license is required. You can find more information on how personal and commercial use is defined here:https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/what-is-private-use/. If you feel your use is not considered commercial, please fill out the following form - https://www.teamviewer.com/reset - our dedicated team assesses all requests individually, and in the order they are received, to determine if a reset is possible. Hope you find the information helps! Best, Ying/TeamViewer

Kyle
Operation Manager in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Teamviewer day to do in IT

4.0 10 months ago

Comments: Same as my Pro's and Cons.
I wouldnt stop using Team viewer, i prefer it over other remote support softwares for its ease of use and professional/secure features.

Pros:

Ease of use and setup time. I like the option to have unattended access setup on frequent remote servers that i need to access from my Laptop. Since i tend to move around to different locations for work. Remote access is critical for me

Cons:

I wouldnt really say its a deal breaker, but at first, the installation was a bit lack luster in what options to pick (unattended/restricted access). I had to reinstall the product a few times to get the correct version i wanted but apart from that, its all good. I have come across the black screen bug but i believe that may be a Server issue. But if its a known server issue, i think Teamviewer should add this on their FAQ.

TeamViewer Response

10 months ago

Hi Kyle S, Thank you for choosing TeamViewer and liking TeamViewer! We are so happy to hear from you that TeamViewer is a user-friendly remote access solution! We would like to invite you to join TeamViewer Community (https://community.teamviewer.com) if you have any trouble shooting questions. Hope you enjoy using TeamViewer as always! Best, Ying/TeamViewer

Neelam Rawat
Neelam Rawat
Global People Onboarding specialist in US
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Reliable Remote access with room for improvement

5.0 4 months ago

Comments: My overall experience with TeamViewer Remote has been positive, with its user-friendly interface and reliable performance making remote access and collaboration smooth, despite occasional connectivity issues.

Pros:

The seamless and intuitive remote access made collaborating across distances effortless.

Cons:

The occasional connection drops can be frustrating during critical remote sessions

TeamViewer Response

4 months ago

Hello Neelam, Thank you so much for your review. We are delighted to hear that you found our interface user-friendly, and the connection seamless and intuitive, which enhanced collaboration with customers and peers, resulting in a positive overall experience. We regret to hear that the connection sometimes fails. In such instances, we suggest restarting the software or, if possible, even the Wi-Fi to re-establish a more stable connection. We wish you a nice day. Valeria/TeamViewer

Mayra
Analyst in Colombia
Civil Engineering, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Team viewer Review

5.0 7 months ago

Comments: Overall, I will give a 4 out of 5 stars to TeamViewer Remote

Pros:

High quality on real-time chat, it works flawlessly every time, it works quickly and efficiently, very well organized and easy to use.

Cons:

Sometimes their customer support team is a bit slow in their response

TeamViewer Response

7 months ago

Hi Mayra, We're thrilled to hear your positive feedback! It's great to know that our product's ease of use stood out for you. Your encouraging words inspire us to keep providing solutions that are intuitive and user-friendly. Best, Ying/TeamViewer

Chee Hua
Senior IT and Network Officer in Singapore
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Using Teamviewer for Remote

4.0 4 months ago

Comments: Using Teamviewer for remote access is easy to use. It is easy to install and not much configuration is needed. Interface is user friendly.

Pros:

It is intuitive and easy to use. It is also more secure compared to other products.

Cons:

The licence is rather expensive. Registration process is quite tedious.

Samuel
Web Designer and Business Owner in Kenya
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Makes it easy to connect to other devices remotely and offer support

5.0 last year

Comments: We design websites, write content, and publish content for our clients. Some clients learn certain procedures using online resources but contact us when they encounter problems. TeamViewer allows us to access their devices and help them at a small fee. Since TeamViewer is easy to use, they are quick to learn and they are usually pleased with our services. It helps us save time and avoid transport costs.

Pros:

I like TeamViewer because of its ability to connect with any device remotely as long as it is installed on both devices and they have a stable internet connection. You only need to share the security ID to stablish instant and secure connection. It gives full control of the device and allows you to perform any task, including downloading and installing software, troubleshooting, or changing the device settings. Therefore, clients can see what you are doing on their computer remotely and can learn how to do it or how to fix a problem if it arises again in the future.

Cons:

Teamviewer slow down the functioning of computers with low processing speed and low storage space. Sometimes the other computer becomes unresponsive and you have to disconnect and reconnect again to restore functioning. You might need to install the latest version on all devices for the best experience.

TeamViewer Response

last year

Hello Samuel, Thank you for trusting TeamViewer as a powerful tool for helping you! We are pleased to know you chose TeamViewer for your remote access solution. We always recommend all users update to the latest version of TeamViewer which the latest security and functionality are available. To learn more about TeamViewer, can we invite you to visit TeamViewer Community (https://community.teamviewer.com) for feedback sharing and join those open discussions with us? We wish you a pleasant day and hope to see you there! Best, Ying/TeamViewer

Adam
Founder in Spain
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Fluid remote access solution

5.0 6 months ago

Comments: In general, TeamViewer saves us countless hours in troubleshooting conferences. It also makes sharing files easier and more fluid with the drag-and-drop feature.
Overall it is easy both for setup and usability.

Pros:

We mainly use this software to make things easier for our clients. What I like about it is how easy it is to install and how straightforward it is to maneuver. Also instead of sending files through separate channels, you can simply access through directly on the second device that has permission. It is also available on both Windows and MacOS.

Cons:

Even though their team was very professional in solving some of our technical issues, they replied either very late or completely didn't get back on certain occasions. We had some sessions hung up despite the network being stable on both ends. But I believe these were isolated cases or glitches.

TeamViewer Response

6 months ago

Hello Adam, Thank you for writing the true feedback about your TeamViewer experience! It is great to know that you are satisfied with the drag-and-drop of TeamViewer. At the same time, we appreciate your honest feedback and we will forward the feedback on our Support Team to the responsible team for further improvement. Best, Ying/TeamViewer

Salman
Salman
Technical Support Specialist in Saudi Arabia
Verified LinkedIn User
Construction, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

TeamViewer Remote is versatile and powerful

5.0 4 months ago

Comments: TeamViewer Remote is a powerful and versatile tool remote screen sharing tool which enable Support Teams to access and control user devices. It meets the needs of both individual as well as business users. It's Pros far outweighs its cons, hence it can be considered a comprehensive tool for remote access, support and collaboration.

Pros:

TeamViewer Remote provides multiple advantages including Ease of Use, Cross-platform support, secure connections, unattended access, file transfers and versatility.

Cons:

Some of the cons of TeamViewer Remote includes cost for business use for commercial purposes, fast stable internet connection is required, security updates are frequent and compatibility requirements.

Brian
DevOps Engineer in UK
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Remote Desktop Support Tool of All Times

5.0 4 months ago

Comments: Offering remote support help save time and improve productivity.

Pros:

TeamViewer Remote allows me to support junior Engineers in my organization remotely.

Cons:

When internet connection is slow, TeamViewer Remote disconnects without a notice.

TeamViewer Response

4 months ago

Hello Brian, We are thrilled to receive a 10/10 rating from you! We invite you to join the TeamViewer Community at our official website if you have any troubleshooting questions. We hope you continue to enjoy using TeamViewer. Looking forward to seeing you in the TeamViewer Community! Best, Ying/TeamViewer

Wellington
Software developer in Brazil
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Using team viewer for work

5.0 last year

Comments: I think TeamViewer is excellent software for what it proposes. I use it especially to remotely access other machines and it works excellently.
I can configure machines and applications remotely, as well as transfer files and retrieve files simply.

Pros:

TeamViewer is a useful and practical tool that allows you to access remote machines and work on them as if they were local machines. Sending files to a remote machine and copying files is also quite simple and practical.

Cons:

Something I didn't like is that they changed the old interface to a new one that I didn't really like. Finding the old features was a problem. They should have given the user the possibility to choose between one or more interfaces. But for new users I don't think this will be a problem. I also think that for common, non-commercial users the price should be a little lower.

TeamViewer Response

11 months ago

Hello Wellington, Thank you for liking TeamViewer and being an enthusiastic fan of TeamViewer! We are so thrilled to know that TeamViewer became a powerful tool for you to remotely connect! We would like to invite you to visit the TeamViewer Community (https://community.teamviewer.com) to share feedback sharing and join those open discussions with us, please? We wish you a pleasant day and hope to see you there! Best, Ying/TeamViewer

Carlos
Owner in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Build your team with Teamveiwer Remote.

5.0 6 months ago

Comments: My overall experience was fantastic and I would definitely recommend this product to other people in clients as well it's something that is a must-have now for me and my team.

Pros:

What I like most about teamview remote was just how easy it was to set up and connect with my employees and customers it makes it just so much easier for them and for me to stay in contact and up to date with the most important information and also in real time

Cons:

I I really can't say there's anything that I disliked about TeamViewer remote everything from the two-way Conferenceing to the remote Conferenceing as well as cell phone controls which were great it worked exactly like I thought it would work start to finish.

TeamViewer Response

4 months ago

Hello Carlos, We appreciate the fantastic review of your TeamViewer experience. Thank you for trusting TeamViewer. We are so proud that TeamViewer is now your powerful and supportive remote access collaboration solution! Wish you a continued wonderful journey with TeamViewer and Happy Connections! Best, Ying/TeamViewer

AKHIB
Manager in India
Animation, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Review of Team Viewer Remote

5.0 6 months ago

Pros:

Ever since I got started with TeamViewer Remote,I find it very simple to access and control remote devices securely, anytime.It can easily monitor and manage remote work with TeamViewer Remote.I can transfer files quickly and securely using TeamViewer Remote.

Cons:

It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.

TeamViewer Response

4 months ago

Hi AKHIB, We are thrilled to know that you like the interface of TeamViewer Remote! Thank you for sharing your unique experience on TeamViewer with remote control and file transfer. We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any trouble shooting questions. We trust you'll continue to enjoy using TeamViewer. Looking forward to seeing you in the TeamViewer Community! Best, Ying/TeamViewer

Akash
Quality Control Engineer in India
Consumer Goods, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Team viewer - life saver at an upmarket cost

4.0 last year

Pros:

Most impact full feature which is used extensively in my current organization is providing remote access and control upon other user's device and is available upon multiple platforms. It is ease of use and can be operated worldwide for connecting via video conferencing or via Audio or via texting/chatting and can also organize your meeting calendar just on the go.

Cons:

1. Some features that have been introduced recently have minor bugs which needs to be foxed out.2. Quite expensive option out of other related applications providing same services at must less costs/free.

TeamViewer Response

last year

Hi Akash, Thank you for choosing TeamViewer for your remote access solution! We would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in the TeamViewer Community! Best, Ying/TeamViewer

runjun
dispatch in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Faster than other software

5.0 4 months ago

Comments: It is not as easy to use as the old version. After updating to the new version, many functions are not as easy to find as before.

Pros:

For our office meetings and working from home.

Cons:

faster than other software. I can remotely control my office computer when I work from home.

Loraine
IT engineer in Suriname
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A little review

3.0 last year

Comments: The software remains a popular choice for remote access and support due to its wide range of features and capabilities.

Pros:

What I like the most about teamviewer is the remote accessibility.

Cons:

TeamViewer can be relatively expensive for commercial use, especially for businesses with multiple users or devices. TeamViewer's licensing policies can be be restrictive or confusing.

TeamViewer Response

last year

Hi Loraine, Thank you for the valuable time in sharing the kind words about TeamViewer. We are so happy to know that you have chosen and trusted TeamViewer's performance, accessibility and reliability. At the same time, we encourage you to contact the TeamViewer Sales Team (https://www.teamviewer.com/en/customer-support/) for a discussion about the special offers and current promotions. Happy connecting! Best, Ying/TeamViewer

Ivy
Systems Engineer in US
Computer & Network Security, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The King with a Bent Crown

4.0 6 months ago

Pros:

Installs easily, clean interface that looks legitimate. Easy to walk people through connecting.

Cons:

About 10 years or so ago there was a security issue that let unauthorized people access machines with teamviewer hosts. Initially the teamviewer people denied that it was a vulnerability and blamed it on weak passwords. Shortly after they admitted it was a vulnerability and had been patched. This is shameful behavior and people deserve better than that.

Jazmine
Csa in US
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Team viewer

4.0 6 months ago

Pros:

I like that most of the time i never have to touch it it runs on its own

Cons:

I dislike when having issues and i cant access it

ANDREW
admin staff in Philippines
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy and reliable to use

5.0 8 months ago

Comments: it helps a lot in our company, especially in meetings like the use of screen sharing. The chat really helps in connecting everyone.

Pros:

-user-friendly interface. -useful in meeting and discussing things. -screen sharing helps a lot in our meetings.

Cons:

-need to have installed for everyone. -need some improvement to other functions but not necessary.

Verified Reviewer
Verified LinkedIn User
E-Learning, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

TeamViewer is the best remote support platform.

5.0 last year

Comments: Employees, clients, and partners can receive remote support from TeamViewer. As there is no need to travel to the person's location who needs support, this can save time and money.

Pros:

The remote computer can be viewed and used by users just like a local one. Users can move files quickly between the host computer and the remote computer using file transfers.

Cons:

Customer service for TeamViewer is slow. Users who require assistance using the platform or who have inquiries regarding their subscriptions may run into issues as a result.

TeamViewer Response

last year

Hi TeamViewer user, Thank you for sharing the review about TeamViewer and we are so sorry to hear about the poor experience with TeamViewer. In order to turn things around and also improve our service, we kindly ask you to visit the Community (https://community.teamviewer.com/), or once again contact the TeamViewer Support Team for a discussion. We really hope that you will receive a satisfying outcome and enjoy the journey with TeamViewer continuously. Best, Ying/TeamViewer

Jayanth
Project Manager in US
Insurance, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

TeamViewer is the best Remote Access & Control computer software

4.0 last year

Pros:

- Simple Solution- Supports file transfer- Mobile access- Compatible with Windows & Mac

Cons:

- TeamViewer is expensive for a small company or basic user- Occasional bugs - Cannot share very large files

TeamViewer Response

last year

Hi Jayanth, Thank you for providing the wonderful feedback about TeamViewer! We are thrilled to know that you chose TeamViewer and we hope you enjoy using TeamViewer all the time! 🙌 Have a nice day! Best, Ying/TeamViewer