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About Docusign

Docusign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device with trust and confidence

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Pros:

Integrations and automations with Google suite also helping my business saving time and money. And because is paperless it has a positive effect on the protection of the planet.

Cons:

I worry about the security and how some one maybe able to hack into my account. Since it is an electronic signature it is hard to id if it is my handwriting.

Docusign ratings

Average score

Ease of Use
4.7
Customer Service
4.5
Features
4.7
Value for Money
4.5

Likelihood to recommend

9.0/ 10

Docusign has an overall rating of <span class="">4.7</span> out 5 stars based on <span class="">8,722</span> user reviews on Capterra.

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Share your experiences with other software buyers.

Filter reviews (8,721)

Glen
Glen
Director in UK
Verified LinkedIn User
Staffing & Recruiting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Docusign - for streamling contract signing.

5.0 2 weeks ago New

Comments: It’s not overloaded with features I don’t need, which I appreciate, and it gets the job done efficiently. Overall, it’s a good option for streamlining contract signing.

Pros:

We use Docusign to send PDF Terms of Business to clients for signing. Works really well and is a straightforward process. The client can read and then digitally sign the documents. We then both receive a copy of the signed terms. You don't need to be tech-savvy to use Docusign.

Cons:

It has been difficult to get through to customer support a couple of times, but I think that may have been a one off busy period.

Tina
Owner in US
Hospitality, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Please with the platform

4.0 last month New

Pros:

Everything that you need to use within the platform is self explanatory.

Cons:

The option to auto fill items such as names and addresses.

Jonathan
Sales in US
Construction, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Not the best but good

3.0 last month New

Comments: Its middle of the road there is better out there now

Pros:

Its function email a doc get a legal signature.

Cons:

Cost and its not as simple to use as other doc signing software

Alycia
HRIS Specialist in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good Tool but Expensive

4.0 3 months ago

Comments: Docusign helped us transition from paper-based processes to electronic paper filling and signing, so we are thankful for that.
Once transparency with envelopes left was taken away we are starting to wind down our usage of Docusign and have implemented other solutions that are more cost effective and transparent.

Pros:

User friendly for less tech-savvy individuals to easily add individual documents to an already created envelope templates. Dropping fields into forms is easy and seamless. Renaming fields to pre-fill the same field on a different form within the envelope

Cons:

Cost - this service was very expensive compared to other subscription-based models. Voided envelopes were deducted from the overall envelope allotment. Was unable to see how many envelopes were left out of total amount purchased, this ability was available and then removed. I was told to ask customer service, then received the wrong information from customer service for this request, then I was told by customer service to obtain the information from my sales representative. This ability was taken away, it should be readily available.

Ben
Software IT Trainer in US
Government Administration, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Docusign is easy, the world isn't

4.0 2 months ago New

Comments: We live in a digital world that requires documents to be signed easily. Docusign allows this ease of use and quick turn arounds without having to be at the same location.

Pros:

Templates make reuse easy and effective.

Cons:

I haven't found anything yet. Mostly use it for myself and not a team. Perhaps the con is with Team features.

Tammy
ITFM Analyst in US
Oil & Energy, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Trusted signing application

5.0 2 weeks ago New

Comments: Overall, it has been a great experience. Docusign allows us to "personalize" all of our documents.

Pros:

I like that I can add special features like my branding to all the emails sent to my customers. This allows them to ensure that the documents are coming from a reliable source.

Cons:

It does not integrate well with ServiceNow

Lily
Sales Account Manager in Mexico
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy and efficient E-signing

5.0 2 months ago

Comments: Overall, the experience has been good. I think there’s still a lot left for me to explore, but so far it’s been quite efficient.

Pros:

I like the software because it simplifies document uploading and pre-filling, making it so that the only step required from the client is the final signature.

Cons:

I think I'm still in the exploration and learning phase, and maybe I haven't done everything correctly. However, I've found the document editing part a bit confusing, especially for documents that have already been sent.

John
New Business Specialist in US
Automotive, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Safe and secure with Docusign

5.0 4 weeks ago New

Comments: Overall, we have been very happy with Docusign as the return on investment has exceeded expectations by reducing printing costs, and reducing time spent in having to print, capture the signature, scan the document in, etc.

Pros:

Docusign is very user friendly, anyone in our company can use it.

Cons:

On the expensive side, but it is offset by cost savings in time and materials.

Verified Reviewer
Verified LinkedIn User
Consumer Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

E-signatures straight and to the point

4.0 3 weeks ago New

Comments: My overall experience with DocuSign was great. It's the first e-signature tool that I've used. It was extremely easy to get started without any knowledge, it was easy to implement in my workflow. They are not tons of bells and whistles with unnecessary tools.

Pros:

What I like most about DocuSign is the ease of use to virtually have documents signed.

Cons:

What I like about DocuSign was figuring out how to get document signed through text.

Verified Reviewer
Verified LinkedIn User
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

5.0 3 weeks ago New

Pros:

Docusign is very easy to use and it's user-friendly. We can sign documents/contracts from companies we use.

Cons:

I have not had any issues using Docusign.

Eugene
Project Manager in US
Food Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The only way to sign your documents electronically

5.0 last year

Comments: Overall I am very pleased with DocuSign and have used the services this company provides for years. They are a trusted source for electronic signatures document storage and because of their reputation provide a great service.

Pros:

DocuSign has a great track record and years of experience with electronic signatures I like most that everyone we deal with knows them and trust them which results in the quick signing of contracts.

Cons:

Some of the areas of the interface could use improvement to the design and navigation.

Angela
Owner in US
Education Management, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Thank you DocuSign for your Professional Service

5.0 last year

Comments: Our Company's overall experience with DocuSign has exceeds our expectations.

Pros:

What we like most about DocuSign is that our Company can professionally transpire transactions of documents between other parties swiftly and effectively.

Cons:

What our Company found least in DocuSign is our State "XML" documents requirement to be converted in the file format could not originally be added in our file without conversion to PDF.

Andy
Digital Marketing Executive in UK
Primary/Secondary Education, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Expensive but reliable

5.0 7 months ago

Pros:

Being able to securely digitise legal forms has been most helpful.

Cons:

The cost and limits on licensing is a bit restrictive.

Aryn
Transaction Coordinator in US
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A Solid Option

4.0 4 months ago

Comments: I find some parts of it to be easy and intuitive, and other areas leave me wanting. The autofill is effective and i like that it is easy enough to set up a document, however I wish text editing and signature setting were in one step, so that I could operate more smoothly within the program and wouldn't have to double back. Overall it's a fine program, but not my go to.

Pros:

I like that this is a platform my clients are familar with and that it offers another avenue for me to expand my client base.

Cons:

I find the softwear less forgiving that other e-sign products. Once i have sent something for signature I hevent found a way to modify the package and reshare without having to completely start over.

Christina
Area Director of Sales in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Docusign, an impressively efficient tool for e-signing.

5.0 3 months ago

Comments: I have had a valuable experience signing digital documents with Docusign. Of all the e-signature tool i have used, Docusign has been the easiest to use. It allows me to conveniently sign documents with an e-sign which has saved me from all the work of having to print a document, sign it with a pen and then scan and send it back.

Pros:

Docusign has the most efficient data security features which gives me the confidence to sign even the most confidential documents with no fear of data loss. It has a clean working space with an intuitive interface that makes signing documents straightforward and fast. It was so easy to setup a default e-signature and i like how Docusign gives the power to edit and update the e-signature. Docusign also offers a file sharing function that makes it easy to share documents directly after signing them.

Cons:

Am fully impressed by what Docusign has been offering. It has left nothing to be liked least.

Bruno
Director of Engineering in US
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

DocuSign Review

5.0 6 months ago

Pros:

What I liked most about DocuSign was its seamless ability to streamline the document signing process. The intuitive interface made it easy to upload, send, and sign documents from anywhere, significantly reducing the time and hassle associated with traditional paper-based methods. Additionally, its robust security features and compliance with legal standards provided peace of mind, ensuring that all transactions were safe and legally binding. The integration with various business tools and platforms further enhanced productivity, making DocuSign an invaluable asset in managing workflow efficiently.

Cons:

What I liked least about DocuSign was the occasional complexity of its pricing structure. For small businesses or individual users, the costs could sometimes seem high, especially when only a few documents needed to be signed each month. Additionally, while the platform is generally user-friendly, certain advanced features could be difficult to navigate without proper training or support. The integration with some third-party applications occasionally presented challenges, requiring additional steps to ensure smooth operation. Despite these minor drawbacks, the overall benefits of DocuSign still outweighed the inconveniences.

Glenn Charles
Real Estate Broker in Philippines
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Making Life So Much Better

5.0 11 months ago

Comments: Im very happy with Docusign and I would recommend all people to start using it to make their lives so much easier. It helped me a lot with my business and I know that for other people, it helped them a lot too.

Pros:

Docusign is one of the best thing that ever happened in the work industry. You cn sign documents wherever you are in the world. It will help you complete your task so much faster and proceed with your next projects.

Cons:

I honestly couldn't think of anything that I don't like about docusign becasue it helped me a alot with work

Robin
Clinical Informatics Analyst in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Work Smarter not Harder

5.0 6 months ago

Comments: Our company used this product for 3 years with no issues. I'm happy how user friendly DocuSign is. Being the admin user and end user of the product I was 100% happy with the functionality and how quick the setup was. We utilized this for contract signing and authorization for immunizations during Covid.

Pros:

It was easy to setup, very user friendly. Customer support was very quick and helpful.

Cons:

I cannot think of anything that wasn't resolved when there was an issue.

Chris
Manager in UK
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Docusign - docs on the go

5.0 6 months ago

Comments: Docusign is a great app to mange and sign the documents. Is easy to use with a nice and intuitive design, easy customizable and secure.

Pros:

The most I liked on is that i do not need papers, printers and scanner anymore. Signing contracts (from my side at least) became very easy and fast. All the clients and partners were pleased when when they do not have to deal with paper documents. Another important feature is the mobile access, all features are available on mobile and this is very important for people on the road.

Cons:

Not the cheapest on the market, but everything work very good.

Sean
Energy Consultant in US
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

DocuSign Is essential when dealing with large or even small contracts. with a caliber of professiona

3.0 last year

Comments: My overall experience is great. It's a company that does everything as advertised Is an industry standard. for many industries. Again, like real estate, energy, medical, even the government as well as others.

Pros:

DocuSign seems to be very easy to use. It's again one of the standards for documents and contracts digitally and electronically sent and signed. and recognized by many industries, including the government and medical, as well as real estate and energy..

Cons:

I don't really have too many cons or actually just only one. I wish their pricing could be a little better. It's affordable, definitely. within small bit small or medium sized business, but it can be a little pricey if you're doing more than 10 or 20 contracts a month.

Piero
GROUP IT MANAGER in Italy
Pharmaceuticals, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

The number one system for document signature

5.0 10 months ago

Comments: I can state that from the point of the approval workflow and paper management Docusign is a game changer and it is one of products that can really (coupled also with powerautomate and other Microsoft system) do the digitalization process that lot of CIO are dealing with today

Pros:

I like the overall system and the possibility offered by the workflow to design and adapt your models to the organization you work for. The possibility offered by rest api allow to connect external system with docusign for any signature. We use it for hiring new employee as well as for internal SOP signature

Cons:

the fact that the CRf21/11 which is mandatory in pharma field need a separated contract so I have to sign two different contract while it would be great to have a contract that rules everything

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Docusign for the win!

5.0 4 months ago

Comments: Docusign has made getting signatures on things internally so much quicker, streamlines our internal offer letter signatures and seamlessly integrates with our ATS.

Pros:

Docusign integrates with our ATS, makes sending offers seamless and quick.

Cons:

Making fillable onboarding forms didn't seem possible or very complex to set up.

Karina
Karina
Physical therapist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Easiest method for e-signing

5.0 11 months ago

Pros:

As a client using DocuSign for many agreements, it's always easy to 1) choose to pen my own signature or choose an electronically generated signature, 2) choosing font style for initials, & 3) to navigate from one signature/initials line to the next line.

Cons:

I haven't had any particular issues with DocuSign as a user, not administrator.

Verified Reviewer
Verified LinkedIn User
Higher Education, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great product

5.0 8 months ago

Comments: I was actually able to go to the head quarters that’s in San Fran to see a presentation. Loved it.

Pros:

We use this mostly to get contacts signed. It is secure. Also great when working with international clients.

Cons:

It is a bit expensive. Nothing else. Alot of People are now familiar with it.

Langston
Creative Director in US
Design, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect Document Signing Software

5.0 5 months ago

Pros:

I use Docusign on a daily basis and have been using it for the past 5 years. It's important for me to have a software that allows people to easily sign and read important documents.

Cons:

This honestly is a great document signing software. I would add the ability to mousepad draw in cretain fields.