TeamDynamix Reviews

Help Desk Ticketing and Project Management with TeamDynamix

Pros:

The part of this software I use the most on a daily basis is project management. This includes the project request form, the scheduling of project tasks, notifications through the system to customers, stakeholders, and the dev team. Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not.

Cons:

The only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across.

Great platform for service management needs

Comments: Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.

Pros:

TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.

Cons:

The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.

An Excellent Tool: TeamDynamix

Comments: Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

Pros:

TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes. With a variety of features, it offers a comprehensive solution to project management and service request tracking. The reports feature is especially useful, allowing me to quickly access data and generate reports.

Cons:

TeamDynamix can be a bit overwhelming for first-time users. The interface has a lot of options that can be difficult to navigate and the learning curve is quite steep.

Good tool, but PPM needs attention

Comments: Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

Pros:

The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.

Cons:

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.

TeamDynamix for government Incident Management

Comments: From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive. Probably the easiest roll out I've been a part of.

Pros:

We liked that the product was a codeless solution and could be easily managed by one or two people. Our previous product required developers and was too large and cumbersome.

Cons:

There are a few features that are lacking, but the good news is that TeamDynamix reads and reacts to customer feedback. I've already seen a few of the items I wanted introduced in new version roll outs as well as listed in future releases.

Great tool with great people behind it.

Comments: The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Pros:

Ease of use. Powerful reporting. Team behind it.

Cons:

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

S Glick Kish Bank Review

Comments: Capacity planning, time tracking - seems to work for what we need it to, still in the midst of a learning curve though (having just implemented)

Pros:

Ease of use and thorough implementation experience

Cons:

The product requires pretty extensive customization to get up and running. It's great that it's so flexible, but the hours to stand it up were instense.

CRM Software that's not quite there

Comments: Used for IT support at a higher education institution. Seems... fine. Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated. Simple is best, but there's some QoL improvements that will help it flow better.

Pros:

Reports are powerful (if a little unintuitive) and the asset management system is good.

Cons:

The software is constantly opening up new windows for every asset record or ticket that is opened. It's very frustrating and they easily get lost amid the other windows that I have open. Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.

Great for PMO to handle a large number of projects simultaneously

Comments: Multiple project management has became smoother.
Team time and activity tracking became possible.
Its an organizational knowledge base as it contains projects repository

Pros:

The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads.

Cons:

Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client.

TeamDynamix review

Comments: A good program that helps save time, responsive customer service, and helps solve many problems.

Pros:

A good tool for managing ITSM and PPM affairs, it can automate the work of institutions and companies, it also helps in managing solutions to problems and incidents, as well as managing self-services and knowledge bases. It has good customer service.

Cons:

You need to develop templates and designs with it, you must add some features, especially modern features that work on developing the platform.

A great product with a lot of robust features

Comments: TeamDynamix has allowed us to continue to support our end users with a robust tool that all of our students, faculty, and staff have access to. Since we have switched to TeamDynamix, we have had at least 5 other departments decide to offer support through TeamDynamix. In addition, we are in the process of deploying TeamDynamix's Project Management tool for IT usage and expect for other departments to be interested in the tool as well.

Pros:

Support with this software is AMAZING! Any time we have ever had an issue or question, TDX support has been there quickly to address our concerns and help us get back up and running. The do not have customer service reps at a call center that only know a limited amount about the software. When you reach out to support you will speak with someone that knows the application inside and out. Their implementation and support team are willing to take time with you to ensure that you fully understand how the various components in the application work.

Cons:

Reporting could be much better. They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting. We had the ability to build custom multipage reports, that were customizable to our specific requirements. Although TeamDynamix does have a reporting tool that can provide you most of the information you are looking for; many times it requires you to run multiple reports and manually combine the reports to get the desired outcome. Also, the administration portal can be somewhat clunky. It can be difficult to locate the exact feature that you want to modify. However, with regular usage, you can easily learn where everything is located.

Great start for immature organizations trying to elevate their Project Portfolio and Service Mgmt

Comments: They seem very interested in developing the product's capability based on feedback from the user community. Would like to see greater though leadership and more focus on enhancing the PPM side of the product.

Pros:

Moderately user friendly. Basic reports are easy to generate.

Cons:

Poorly documented. Vendor needs to develop implementation aids and better training materials. Too much time is wasted researching Knowledge Base articles, many of which don't directly answer the questions. Detailed documentation and guidance around the data structures, how they relate to each other, and guidance for initial setup and configuration would be a tremendous help. Reporting must be significantly enhanced. Trending data should be retained and made available. A standard management reporting package should be provided, along with how the data architecture needs to be set up and maintained to provide necessary reporting. Agile project planning needs to be made comparably more robust and on par with the traditional waterfall method. Hybrid project plans should be more readily supported.

Teamdynamix at FAU

Comments: Since the start we have had a great experience with TeamDynamix. From the beginning, they've listened to their customers and have enhanced the tool based on that feedback. They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.

Pros:

What I like most about Teamdynamix's solution is that all modules are included in one package and it's up to you what you want to use. Other companies often charge for each module separately. The TDX solution is easy to use and the implementation was very fast.

Cons:

I would like to see Teamdynamix create a mobile app. The other thing I'm missing as an admin is the ability to customize the attributes when designing a form. For example, I would like to be able to put two attributes next to each other.

My Review

Comments: I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us.

Pros:

Our ability to configure and modify the product to meet our needs.

Cons:

Project and Ticket time reporting. Lack of best practice examples in the KB.

The Expereinces of a Tech thrown into the admin position

Comments: It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of what is and isn't getting done.

Pros:

The ability to setup automation for ticket distribution has been incredibly useful as our our IT team is small and can't dedicate someone to assigning every ticket. Also I've found most of the controls and features to be fairly intuitive and easy to figure out just by looking at them, which is useful for me personally as I was basically just thrown into the system and told to run it.

Cons:

I have found navigating the backend UI to be a bit clunky at times. IE: if I click the name of a user there is an option to see tickets they have submitted, not tickets they are assigned. Also there is not, that I have seen, a way to see how many times a knowledge base article has been viewed, which would be useful in tracking how often the knowledge base is used.

TeamDynamix

Comments: Excellent. Support is fantastic. All our technicians are happy using the system. Allows us to voice our opinions and address those in the upgrades where possible.

Pros:

Easy to implement. Minimal coding is needed. Powerful. Allows automation.

Cons:

It does not allow creating new custom email notifiacations. The Support Reply email often is confused by the end-users when submitting new requests, thus the emails don't get processed.

Good flexible ticketing solution, mature API

Pros:

Variety of API functions, easy ticket system integration

Cons:

PM interface does not have good user experience

Better than other ticketing systems

Pros:

The reporting ability of TDX is unmatched. The ability to drill down to specific items/users including custom information is a key factor in our support model.

Cons:

It can be overwhelming for new users if they are given too much access or not properly trained.

Lots of Features, but Some Difficulty

Pros:

I like that we can run ticket reports and create workflows within TDX.

Cons:

Several functions that are important to Help Desk work have been hard to achieve even with our representative's help. We are still not able to get a ticket to automatically change to a "Waiting on technician" or "Waiting on Customer" type of status depending on who has responded last. That is a functionality I miss about our old system.

TDX ITSM & PPM Review

Comments: TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system!

Pros:

+ Easy-to-use interface + modern layout + Custom Desktop shortcuts

Cons:

- When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows and it becomes hard to track work orders. I have to manually open work orders to new tabs by the right-click menu.

Fantastic Customer Service

Pros:

The product is very easy to use and very customizable. The company is very open to customer ideas for future feature enhancements as well.

Cons:

Some security settings within the Admin portal are spread across different locations. I wish the Knowledge Base had view counts and the ability for searches to the KB to become articles to make it more KCS friendly.

Best ITSM on the market!

Comments: We are absolutely pleased with TDX!

Pros:

Integration was effortless, thanks to the assistance of their white-glove service. Their customer service is a gold standard upon which we measure other vendors against.

Cons:

The UX needs updating, as it's a little outdated. But, they're working on that!

I feel like I am not getting full use of the product

Comments: Keeping track of equipment checkouts, events, and problems that are reported from classroom users, or requests for new equipment and the like.

Pros:

Starting tickets is relatively easy. I can add updates, send messages to the requestor or others, and see comments from others on our team.

Cons:

I don't feel like I can get the lists and reports that I most need out of the product. I need more training, or some things I want I just can't seem to intuit from this software.

TeamDynamix

Comments: My overall experience is that everything I need to do, I can do with ease using TeamDynamix. I track up to 20,000 assets and with TeamDynamix, it is much easier to monitor asset movement and activities as needed.

Pros:

TeamDynamix is very easy to use. Compared to the other applications we've used TeamDynamix is gold - it does everything we need with little or no "complications" or questions.

Cons:

I can't really think of anything I like least other than I wish we had begun using TeamDynamix sooner.

Good. Kinda slow but good enough

Comments: Its alright. Could be better

Pros:

The software works. Its slow but good enough

Cons:

Not very mobile friendly. Need to access it several times a day and have to jump theough several hoops to get to my tickets