When I Work Reviews

When I Work Makes My Scheduling Easy!

Comments: I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.

Pros:

I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.

Cons:

I honestly can't think of any. I love this product.

Very easy to use, with all the features we need

Comments: We upgraded from using a Google Slide template (yes, really) so WhenIWork was a huge improvement for us. We like that employees can easily see their schedule in their own timezone, and request to swap shifts with each other.

Pros:

Clear and easy to use, much better interface than its competitors, easy to review timesheets and organize schedules. The colour-coding lets everyone see their own shifts at a glance, and managers can easily spot any gaps in the coverage.

Cons:

When scheduling, repeating shifts can be a little clunky and isn't the best UI. But it's overall fine to set up a schedule with recurring shifts.

It's just fine

Comments: It has been fine but not great. For an organization trying to implement this software to staff that are used to doing schedules in other ways it has been difficult for people to learn and difficult for people to assimilate into their daily routine because of how complicated it is.

Pros:

It allows you to set up a schedule and color code it however you need it to best view it. It has a message feature in the time off request so that there can be a history of a conversation about the request.

Cons:

Manager time off requests are automatically approved instead of needing to be approved by another manager or at least approved after created. This means that someone who needs the Manager status to create the schedule but is not the overall supervisor in charge of scheduling can't use the time-off request function. Time off requests can't be changed, only deleted and re-added. Why? Everything is generally more complicated than other similar scheduling software. I cannot copy and paste a range of shifts only individual shifts. Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules. So two people could be changing things at the same time.

Great software for scheduling of work

Comments: It was a great product, very useful, clear layout and great features.

Pros:

Scheduling feature was very good, we could see very clearly availability of each employee and their schedules of work.

Cons:

It did not link directly with our bookkeeping software.

Game Changer

Comments: It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.

Pros:

I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.

Cons:

The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.

LV loves WIW!

Comments: WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best!

Pros:

I like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule.

Cons:

Reports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours.

User and Mobile-friendly Scheduling at a Glance

Comments: My overall experience has been great. Customer service is always generally available or responds in a timely manner.

Pros:

It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.

Cons:

The schedule time input might be a little tricky sometimes.

Simple and effective

Pros:

Easy to set up time shift templates confirmations

Cons:

Sometimes difficult to confirm shifts for all employees

When I Work is the go to time tracking solution I recommend to all my accounting clients

Comments: Overall When I Work is a great time tracking solution. It works well, and the report outputs are easy to work with when running payroll. The only thing that could improve is that the sync feature would work with Quickbooks simple start and essentials. Currently the sync function only works with quickbooks plus and above, and not all my clients have a plus level subscription, adding manual entry for payroll.

Pros:

The ability for employees to clock in from their smart phone and the system logging their location is very useful. The chat feature also helps employers to communicate the days tasks quickly.l

Cons:

The pricing structure seems to always be changing and every time I recommend it to a new or existing client, the current pricing is different than what my other clients are on. I need to be constantly checking the newest pricing before I recommended and begin setup for new accounts.

When I work is going to be late

Comments: I don't think I'd recommend this to anybody else.

Pros:

I liked when I worked for a business that you said for timekeeping that it was easy to trade usually.

Cons:

I personally think there were a lot of bugs with the app and the website which cause more than a few misunderstandings and payroll and it work situations.

Clear work schedule, easily accessible by phone!

Comments: I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the place and last minute needs popped up constantly. When I Work made keeping tabs on all that was going on, so much simpler! I could easily schedule employees and know I could count on this app to communicate it to them.

Pros:

Being able to access my schedule from my phone was super important. I remember working where schedules were posted on paper in the staff room. People would have to go in and either write down their shifts or put them into their phone manually. Thankfully, apps like When I Work have become much more popular and schedules can be sent to employees digitally. I appreciated how simple viewing and accessing schedules has been through When I Work. (It makes planning the rest of my life much easier!)

Cons:

The interface of the app is not very visually appealing. It's simple, which is what some may need. But I really appreciate a visually appealing, well configured app.

Intuitive Scheduling Software with Mobile App Flaw

Comments: Overall, the experience of investigating the software capabilities with the sales representative to fully operationalizing with our team went smoothly.

Pros:

Initial set up of user profiles and templates for shifts is intuitive and quickly completed. The strategy behind setting up multiple schedules and how to incorporate tags vs user roles needed extra training by our sales representative. Once we understood the output of these variables, the set up continued to be admin friendly.

Cons:

There is continued frustration with basic users receiving notifications to their mobile devices. Despite multiple attempts with the online customer service to resolve, some users still do not receive the notifications. This was a high-value variable anticipated by our team that continues to give frustration to some users.

When I Work Review

Pros:

I enjoy the simplicity in a software that is capable of achieving so many different things.

Cons:

The team communication aspect has quite a few bugs that do not seem to ever be fixed. Occasionally, messages and chats will disappear.

When I Work worked for us!

Comments: This was a very user friendly software for scheduling. It made the supervisor's job easier and helped to ensure coverage.

Pros:

It was very user friendly and allowed employees to make changes without supervisory intervention. It also allowed us to see all employees schedules which helped for special programs and all.

Cons:

I really was happy with When I Work. I had no major issues. I would like to switch back.

When I Work Shifts Usage

Pros:

When I Work is a great employee scheduling and shift management software. It offers the ability to pick up and drop shifts easily while maintaining communication with necessary personnel.

Cons:

When I Work can be very expensive especially since it charges per employee. For bigger organizations, it may not be worth carrying the variable fee structure to maintain annual budgeted expenses.

Great to use

Comments: overall it was a good experience. it was easy to use and easy format

Pros:

able to see who is working with you on a daily basis

Cons:

need managerial approval to take shifts off when you accidentally schedule yourself.

Critical Business Tool For The win

Comments: Solid. We continue to use this product and have not investigated other options.

Pros:

It's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations.

Cons:

I do wish customer service was easier to engage vs a series of links being sent my way.

LOVE WIW. Always what we need on the daily and brings tons of value

Pros:

I love how easy the UI is. The UX for the employee and myself as a business owner is second to none. Makes scheduling and managing labor super efficient and easy.

Cons:

Not much to say about what I don't like. I think it does exactly what I need.

When I Work Tells Me When I Work

Comments: Our employees enjoy being able to see the schedule for the entire organization, as well as breaking down the view into their specific location when needed. They are also notified in real time of any changes that are made, and have the ability to trade shifts with other employees through the app.

Pros:

When I Work allows us to schedule for all of our locations in one place. We love that we can color code each location and positio, making it easy to break the schedule down into various views.

Cons:

We once attempted to integrate When I Work's time tracking feature, but there were several issues that could not be corrected for our needs.

3 functions in 1 app

Pros:

I consolidated clocking in, scheduling and team communication in one platform instead of three!

Cons:

That I can't start unique conversation threads for every topic that we need to communicate. We have our staff comment so we know they've read it and we have to keep adding it onto an existing thread....makes it confusing

Best scheduling program

Comments: I’ve been using When I Work for the past 15 years. It is a great scheduling program with ease of use.

Pros:

When I work is very easy to use an implement and helps me with my daily labor management

Cons:

There is nothing I do not like about When I Work

Loved this system

Comments: It was very easy to use, the app worked great.

Pros:

You could see what coworkers were working.

Cons:

I liked everything about this scheduling system.

Helping others

Pros:

Keeps me updated on everything I need to know on my schedule

Cons:

There's nothing i don't like about it...

When I Work is a fantastic tool!

Pros:

I loved the ease of scheduling and notifying staff

Cons:

When staff couldn't remember their password it wouldn't let them reset on the app, they had to use a computer

When I Work Review

Comments: Love how easy and straightforward it is! Enhances your experience and saves you fro having to text or schedule. Rather, you just pop on to the app and can see what’s available.

Pros:

Super easy to navigate for both employee and employer. Accessible app right from your phone and is very straightforward.

Cons:

From an employee perspective, my only thought is that it would be nice to have a better view to see all the shifts you signed up for. With what I’m familiar with, it’s a more individual view.