Firefish Reviews

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

Comments: From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish. Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Pros:

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to". The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work. Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live. Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Cons:

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented. Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Does what it says on the Fin

Comments: We love using the Fish. Support is first class, the system is regularly developed for new features, the team always goes the extra mile to make sure we're OK if we hit a snag, although I have to say that's rare. We're a bit lazy really as Firefish can do SO MUCH MORE than we ask of it.

Pros:

IntuitiveEasy on the eyeFast access to all corners of the TankReliable and steadyEasy to share information Quick to load candidates and jobs

Cons:

Mailshot features we find a bit clumsy / ugly

AVOID AT ALL COSTS

Comments: AVOID. Pretend to be a small business that cares for small businesses, but are the total opposite and are currently hiding behind contracts when i've asked for help. System still not fully operational after a month - not worth the migration costs to move from other suppliers with. Am now left in an even worse position than when I was with the dumpster fire that is Vincere/Access, which I didn't think was even possible. Broken process where each department is seperate, zero account management once signed up. Holding my data hostage + no way to get out of the contract despite being in financial difficulties. They would sooner see the business go under as long as they get a paycheque. AVOID AVOID AVOID.

Pros:

The promise of the web integration, which we've paid for yet still don't have nearly 2 months down the line.

Cons:

Being sold that Firefish is a small business to support small businesses, yet the absolute opposite is true when you start working with them.

Firefish for a recruitment company

Comments: good
excellent assistance with any queries
easy to use

Pros:

easy to use Customer Service is top notch value for money

Cons:

functionality for a heavy freelance desk

Brilliant CRM

Comments: Very positive - both times. The on boarding has been good, the software is brilliant and we are a more efficient and automated business for it.

Pros:

I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.

Cons:

I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.

A refreshing change in the recruitment CRM space

Comments: Firefish is a huge improvement over our previous CRM and has allowed our consultants to work a lot more effectively and efficiently across the board. Especially when working in a hybrid environment, the browser-based product allows access from anywhere. Also, the support is second to none with fast response times, knowledgeable experts and clear explanations.

Pros:

The user interface is excellent and very intuitive. We also like the fact that the product is constantly evolving with new features regularly being added. We also like the fact that feedback from customers is taken on board and used to further improve the product.

Cons:

Some features/functions can take a long time to implement but there is a fantastic community where ideas are raised and voted on. If a client requires a new feature to be built or custom fields to be added for example, this can be prioritised via professional services.

Easy to navigate, great customer service

Comments: The onboarding process and training was fantastic, and the ongoing support is really useful.

Pros:

The software is easy to use, certainly much easier to navigate than other recruitment CRM I have used previously. I like the fact they are listening to users and continually making changes to the platform.

Cons:

I am not a fan on the CV formatting section, I haven't been able to use this successfully yet.

Excellent product that does what recruiters actually need - with excellent customer support

Comments: My overall experience with Firefish has been superb. Through effective use of the CRM I stay on top of my business, meaning that I can do what I love most - headhunting fresh talent for my clients.

Pros:

The layout makes perfect sense. The functionality is spot on and is very intuitive and easy to use. For anything that you're unsure about, the back up and support from the team is spot on. It does all the stuff that I need my CRM to do and none of the stuff I don't need or want. I am particularly fond of the fact that it integrates beautifully with my web page and that I can update my webpage at any time. I've used numerous CRMs including Bond/Adapt, Bullhorn, Jobadder and many others and genuinely, this is the best I've ever used and I'm so glad that I'm using it for my own recruitment business. Firefish is a bit like Apple - they're stuff just works!

Cons:

I'm genuinely struggling to think of something that I don't like or find hard to use. The only thing I can think of is when I was looking to put a retainer through on the system. But, with one quick email to the support team, I had my answer in minutes. On that point - they have a great list of "how to do X" available to download with very easy to follow graphics...another plus!

One of the best

Comments: Excellent and the support team are always on hand to help

Pros:

I’ve used lots of different CRM’s over the years and FireFish is easily the best. The functionality is really straight forward making it really easy to train new starters and the system interface is very user friendly. The new developments are improving the system all the time and with a few more tweaks, I would say it is the perfect system for my business.

Cons:

A LinkedIn integration and a CV Dropbox would be hugely beneficial. There are a couple of little changes that would help such as the ability to view a CV whilst making a VOIP call through the system would also be a great addition

Brilliant for both simplicity and customisation

Comments: Excellent. A great and accessible [SENSITIVE CONTENT], superb team and great technology

Pros:

Simplicity Customisation Customer Service Roadmap of new product development

Cons:

Reporting features could be easier to access and have been built previously - however good work team getting these built now!

Firefish is a fabulous recruitment CRM

Comments: My overall experience, shared by my team at Swindale Parks, is nothing but positive.

Pros:

Firefish has transformed the way me & my team do business. It is very easy to use and the team at Firefish are constantly issuing advise on how to get mnore out of the system, by way of Blogs and the like.

Cons:

Nothing major to report here. Generally speaking over the 14 months we have used it, I would give it 9/10.

Review

Comments: used as a CRM and data storage plus marketing platform so the software essential for us

Pros:

Easy to use, scalability and bulk data usage

Cons:

the dropdown limit of 450 on a search result could be increased, why is it not 1000 for example?

Great customer service, easy to use and to change

Comments: I have recommended Firefish to 2 other start-ups who have both used it and we have all been 100% satisfied with it

Pros:

It is intuitive, simple to use and very easy to tailor for our individual needs. The customer service reputation was why we selected Firefish over others and it has been faultless - speedy response and thorough. No down time for us in our 18 months so far

Cons:

If the back end could link up to Xero accounting software it would be the icing on the cake

Firefish CRM review Oct 2020

Pros:

It looks good, good layout, easy to use and it covers a lot of functionality. The support team especially [SENSITIVE CONTENT HIDDEN] are great. The regular webcasts have been encouraging especially during covid/lockdown. The team are constantly striving to improve and this is a CRM which is striving to keep up to date with the changes in recruitment.

Cons:

No CRM is ever going to please all the users as we all require different things. That said, the marketing tools are limited and the social media interaction i.e whats app is lacking and the templates could be laid out easier.

Firefish

Pros:

It was easy to understand, logical to follow and allowed us to tailor it to our own industry. I was responsible for helping to choose FF and the process was made very simple, with FF providing excellent support. FF allows you to create a system aligned to the sector /sectors you are working in, using your own industry language, rather than generic terminology. It links to our website and through to social media and job boards, all aspects that save time and repetition. They run weekly Webinars that cover a wide range of topics which are very helpful for the small business. They were always ahead of the game when it came to GDPR, seeing it as an opportunity rather than a problem. The support team are also very good and friendly, which makes it easier to contact them as you don't feel judged. Finally, they are constantly developing the system, often based on the comments from the users.

Cons:

I am sure there are issues, but to date I have't found them.

AB Firefish Review

Comments: I feel it could offer more as a whole to the business. Perhaps I just need further training.

Pros:

It is a self explanatory product and you can understand the basics easily. Allows you to see candidate progress quickly and easily.

Cons:

There is not a great search functionality for previous placements or roles. The most important is the inability to search and tailor keywords.

Firefish recruitment software

Comments: We solve all our previous problems as Firefish has more virtual space (Cloud) than our previous one and makes it easier to store and quicker to access candidate details

Pros:

Easy to use, and add any locations or disciplines being a super user.

Cons:

Not being able to spell check and change words automatically if incorrectly spelt

Superb System!

Comments: Firefish are very customer focussed. They listen to what we need and they take on board suggestions. It is a system designed by recruiters, so they understand the challenges we face on a daily basis and this shows in this functionality. I have recommended this system to other contacts in the industry who are equally happy with it. In fact, thinking back to when we set up, Firefish was a recommendation from another recruitment firm we know. I think this is the highest form of praise.

Pros:

It is extremely easy to navigate and we have found with minimal training, staff have picked up the system easily. It allows us to track our activity, set targets and even suggests candidates for jobs... it makes recruitment a much more simple process!

Cons:

The system is constantly improving and we have had a couple of our suggestions implemented. Initially we struggled on the temp side as it didn't allow us to input an hourly rate, only a day rate. We suggested the improvement and within a short period of time they had updated the system to include an hourly option.

Firefish - One stop shop for a start up agency

Pros:

Responsible cost.Easy to manage job postings - on company website and 3rd party job boards.Comes with the option of a template business website.Google optimisation / SEO on all job postings and company website.Useful support and training.

Cons:

Some elements of tracking could be better.Reviewing the results of a 'database' search are not a efficient as they could be.Limited integration with 3rd party apps and software.No mobile app.

A great all-round piece of recruiting software

Comments: I've found Firefish a great tool to use, and I'm constantly learning about new features and functions. This is constantly updated and the development team absolutely respond to feedback and make helpful additions to make the job easier.

Pros:

It's incredibly easy to use and collaborative with my colleagues. If I need to take a step away from the business for a day or two, my colleagues are able to see a great snapshot of my desk and carry this work forward for me. There are also loads of added features to add context behind your notes, and a clear progression for recruitment.

Cons:

User interface could be more attractive, it can be a little 'black and white' for users. New user videos could be revised.

The Best recruitment software I have used

Comments: Customer support is awesome, I love the fact that they also provide webinars to help you build your business and give you the low down on the latest sales trends to help you get ahead of the crowd.

Pros:

Very Easy to set up, helps to speed up the search of candidates and therefore placements. I can access it from anywhere and even on my phone if needed. Compliance is taken care of and all the email templates reduce time too.

Cons:

Some drop downs are global so can't be changed. I use LinkedIn a lot so record this activity in Firefish but have to use "general update" and they only make updates on a Thursday, I understand why but I just like things to be done immediately.

Swimming with confidence

Comments: My overall experience with FireFish is good, although I'm not technical so can have the odd challenge. Support is good and helps when required.

Pros:

The software is reasonably priced and does the job. It's easy to use and if you have an issue they have a great support team to help. If you have a suggestion for a new feature, it will be reviewed and if possible implemented, so you feel like part of the team.

Cons:

As I work on my own, I need to find time to input categories for jobs and remember to only add the areas of work the candidate does. My system is currently needing an update as I haven't got enough categories under each industry.

Great Product

Comments: Good

Pros:

Integrates with the website, easy to navigate around

Cons:

reporting tools are poor in comparison with other CRM's, takes a while to add candidates

Easy, so very Easy

Comments: Very positive, so much so i don't think about it like other CRM systems which can take up so much time that you do end up thinking about them.

Pros:

Managing both candidates is a trick business can lead to a lot of lost data/conversations etc. so having all this data in one place and for example say you have business x and a candidate is going to be working in school x being able to marry the two together makes keeping track of the work/task's conversations so much easier. The Friendly easy to use company/candidate set up is quick very easy and just a breeze to use

Cons:

I feel there could be more sorting options. I.E if you have a candidate that is a teaching assistant, but they excel at a particular skill being able to display this so this can then be filtered so show what candidates are available and in what area would make things so much easier.

Been using Firefish my entire career!

Comments: I've only ever used Firefish in my four years in recruitment and it's always been easy to wrap my head around and now I feel years on I use it to it's full capacity. The training offered by the team is great and shows off new features as and when they are released which keeps everyone up to date!

Pros:

Firefish is super easy to use and the team are always on standby with quick resolution should any issues occur.

Cons:

There are a few bugs that if they were fixed would make life particularly easier - being able to view a CV whilst making a call through the system. I hate having lots of tabs open!