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About Zoho People

Automate your HR process to maximize your most important asset: your people!

Learn more about Zoho People

Pros:

It is very easy to use and keeps our employee database very easily updated. It has almost a fiully employee cycle from employment do dismissal/resignation.

Cons:

The main issue we faced with this software is the API limitation that has a maximum of 200 record per request.

Zoho People ratings

Average score

Ease of Use
4.1
Customer Service
4.1
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.2/10

Zoho People has an overall rating of 4.4 out 5 stars based on 241 user reviews on Capterra.

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Filter reviews (241)

Oladipo
Oladipo
Content writer in Nigeria
Verified LinkedIn User
Broadcast Media, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Zoho People Review

5.0 2 years ago

Comments: Excellent

Pros:

Zoho People is a software that offers complete and total HR services for organizations with all its amazing features such as document management, time-off management, employee database management, payroll integration, employee self-service, etc. Zoho people can be used in the various industries that exist all over the world. Industries like I.T. Media/Advertising, Finance, Healthcare, and Education. This software has a free mobile application that easily works on Android and iOS devices. I so much enjoy using Zoho People as it also offers a free trial version for new users who might want to test its capabilities for just 30 days.

Cons:

No single fault is displayed yet, it performs all its functions excellently.

Mashucul
Director in UK
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best feature list for HR software

5.0 6 months ago

Comments: Very good reliable feature rich and great value for money

Pros:

This one application can pretty much do everything you need for people management. Its LMS module alone is worth over $5/month if bought as a separate application from another provider. The app is very responsive and reliable which again is a massive feature as some HR softwares have a web version but not an actual app. Best of all Zoho has a family of products so those other apps are of use to you hen Zoho One which is all their apps is very good value for money

Cons:

Biggest cons are that it is not a HR software in the absolute sense of the word because it has no payroll feature outside of India and although it is feature rich implementation is difficult. Zoho deliberately have poor support so you are forced to use their expensive third party partners who will help set it up to your requirements. I used someone from fiverr which is a lot cheaper but the issue with that is they go AWOL after a few weeks and you have to find someone else

Verified Reviewer
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

As usual with ZoHo - A good idea that's not working out

3.0 5 years ago

Comments: (I ran out of room in the "What did i like least) section.. so I'll continue here) The many many times I contacted support they were very slow to respond, unhelpful, and more than a little condescending... Many times I wound up skipping customer support and contacting the sales representative who was trying to get me to use the software (he was financially motivated to help me) Overall - Zoho People is an unrefined, difficult to use and poorly supported piece of software. I wish it weren't so! But.. alas...

Pros:

There's a lot of conceptual things to like about zoho people - as with most Zoho products out there (And believe me.. I have tried just about all of them) There are a lot of great ideas.. Zoho promises the ability to track time, integrate with Zoho projects, track and measure performance, create employee profiles and in short manage every aspect of your employees. As i'll describe below - these things don't actually pan out the way they should. Since I have to pick one thing I like most about this software (That isn't theoretical) I would say it's ability to (almost) easily integrate with other zoho platforms - notably the various messaging systems

Cons:

Zoho People is like every other Zoho software I have ever used - Too good to be true. What makes most of the zoho software so attractive seems to stem from two things... 1. The price is always fantastic 2. The marketing team is clearly miles ahead of the development team (in other words, it looks better than it is) With specific regard to Zoho people.. to start with, you definitely feel like you need to be a developer to set it up. They have pretty extensive support documentation but it's often out of date - and at least a half dozen times I went to the documentation and found it was missing the specific problem/issue or feature I was trying to figure out. Zoho people uses a lot of labels for things that aren't adequately explained which oftens leaves the user thinking that they are doing one thing.. only to find out they aren't. An easy example is that you can have employees, or users - and sometimes employees are users, but not always.. I wish I could tell you more about it but honestly I have no idea what it means. If you manage to get any pieces of this software set up, you will find that the functionality is more limited than planned. It doesn't integrate well with things like projects and it always seems to be lacking that ONE feature you really needed.. (for me, it was project task time tracking)

Devi dharsana
Technical staff in India
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho People

5.0 3 months ago

Comments: Basically, it is an Online HR

Pros:

the ability to manage the employee details and their attendance are easy in Zoho People, we can also track the employee performance and their is impressive.

Cons:

Chat and call options are not available in Zoho people

Kristy
Recruitment Professional in India
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Zoho- People -Review

5.0 last year

Comments: Overall experience with Zoho is tremendous. Zoho People, which we can firmly refer to as "The HR on your fingers," is the best online application. Outstanding features like Time & Attendance, Employee databases, Leave management, Rewards, etc. make it the best in class. One feature that will make Zoho People stand out is its usability. Everything is quite clear. It is quite comfortable to use, even for a new employee. It also offers good app integration and can adapt to new platforms. It offers an iOS and Android mobile app which enables it's users to use it anytime anywhere.

Pros:

It is a useful tool for managing employees and businesses. It is beneficial to consolidate all of the data and make it accessible to various team members. Having everyone on the same page is incredibly helpful. PMS is fantastic because it replaced our Excel sheets with something useful. There are log-in and log-out notification emails as well as time tracking. makes life a lot simpler for us. It offers time-tracking capabilities like regular attendance, leave, and even Zoho cases that allow us to contact the proper authority in real-time. This might assist in keeping an accurate record of the absentees.

Cons:

This product will be even better after some technical issues are resolved, which I'm still waiting on. As an illustration, their most recent user interface (UI) has a scrolling page issue that makes it impossible for me to perform a vertical scroll without enlarging the browser. In addition, sometimes when I check out, it still indicates that I'm logged in, and other times it hangs and displays a somewhat flaky message saying the site cannot be contacted.

Ana
Ana
Security Architecture Discipline leader in Spain
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

The universal human resources management tool can be used for any purpose.

4.0 last year

Comments: Before using Zoho People for vacation scheduling, our HR department struggled to schedule time off. Since starting to use the tool in the early part of the year, it's been easy to schedule time off. Additionally, the approval process used to take a long time; now it's faster and easier. The system makes it easy to see how many vacation days each team member has left. It also shows which team members are out because of sickness and which have already taken vacation days.

Pros:

Huge features list; no other supplier has as many features for the price. Supplies small and large equipment alike, but can be applied to even larger equipment. No weeks of preparation or long workshops are necessary; you can start using this product immediately. Compared to other suppliers, this is a bargain and has no equal.

Cons:

The vast amount of features in the product makes understanding it very difficult. Additionally, many features of the product are controlled by incorporation, which makes it harder to use. Using this tool eliminates the need for HR to manage vacation requests. The system automates not only the recruitment process, but also new employee onboarding.

David
IT Manager in US
Telecommunications, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zoho Peoples Review

5.0 5 years ago

Comments: It is marginal over all

Pros:

They have a lot of HR related resources pre-configured, time sheet and check-in/out services

Cons:

not able to configure the time sheets to match our payroll cycle, it's only based on a bi-monthly or monthly calendar only. They take over 24 hrs to respond to any assistance needed

Andrew
VP of Operations in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Too many customizable options make it clunky

4.0 10 months ago

Comments: When starting off using Zoho People and contacting customer support, I had thought they were a very small start-up company. I was very surprised later to find out that Zoho is a really big company that has a lot of other tools, which made it even more disappointing that their People tool was not as great as what I had hoped.

Pros:

We only use Zoho to do time off/leave management. It's pretty straightforward for time off/leave management and the basic plan makes it very affordable to just do this one thing.

Cons:

There are so many options to customize things that it was overwhelming and make it hard to set things up. We had wanted to do use it for performance management and timesheets, but we weren't able to set it up in a way that was helpful for us even with the customizations and contacting customer support. Customer support also wasn't as helpful/responsive as I would have hoped.

Verified Reviewer
Verified LinkedIn User
Paper & Forest Products, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

A must-try HR software

4.0 4 months ago

Comments: Zoho People's HR analytics tools can help you to make better decisions about your HR strategies by providing insights into your workforce.

Pros:

I do like Zoho People's employee self-service portal. It truly stands out by providing employees the autonomy to access their information and carry out tasks autonomously, fostering a sense of ownership that undoubtedly boosts their overall engagement.

Cons:

Zoho People is a good option for businesses that are looking for a basic HR software solution, but it may not be the best choice for businesses that need more advanced features.

Frusquin
Project Manager in Burkina Faso
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

I like that

4.0 2 weeks ago New

Pros:

This software really has impressive qualities, it is to be used and implemented, it is effective software for better business personnel

Cons:

It is software that is not entirely customizable so it has some minor flaws

Adam
Director of Technology Solutions in Canada
Religious Institutions, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great HRMS for the Money

4.0 4 years ago

Comments: great - has been an excellent step into the HRMS world from our spreadsheets and manual processes. Good support, great price, deep feature set.

Pros:

Very reasonable pricing, with a great depth of features. You can customize everything, build out approvals, workflows, automation and even custom script entire new modules. If you use other products in the Zoho Suite, it has incredible integrations as well. It was a huge step up (but small commitment in terms of cost) from our spreadsheets and manual processes.

Cons:

Complicated to set up - but that is expected given the level of customization, flexibility and functionality involved. HR is a complex thing - setting up HR Software to conform with your policies is too. But this software provides great value. Also, shifts feature was a bit lacking for how we operate, but that was not a critical feature need for us.

Verified Reviewer
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Economical tool for employee lifecycle management

5.0 11 months ago

Comments: I have used Zoho while we were in transformational phase and wanted go select the best option. It is a very good tool to be used in small organisations, user friendly and economical.

Pros:

Zoho is very economical software as compared to other softwares. It is a complete solution to manage employees life cycle right from hiring till retire/termination.

Cons:

This is a good software and I would suggest that the company should invest in creating a better support team. The support provided is slow as compared to others.

Anil
Sales Operations Manager in India
Verified LinkedIn User
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Time saving destination for HR management.

4.0 5 years ago

Pros:

It is a good employee and company management tool. It helps to centralize all the data and make it available to different members of the team. This is very useful for all the workers to be on the same page. It has time tracking features which are useful to track the amount of time a particular project takes. The employees can update their strategies to work better in accordance with the inbuilt instant feedback system. A regular attendance tracking system is also present. This can help to maintain an accurate record of the absentees.

Cons:

It is difficult to use for a small-scale company. The higher versions provide just the same features as the basic versions. Customer service is very slow in responding.

Abrar
Abrar
Survey Programmer in India
Verified LinkedIn User
Market Research, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Perfect application to keep track of the employees and their performances.

4.0 2 years ago

Comments: Overall this is one of the best application to track all the happenings in your company. We use this in our company to check the employees growth and their performances. We can check each employee's attendance and their leaves which is very good.

Pros:

The dashboard is very good and we can customize it using various templates available. The HR can keep track of the in-time and out-time of the employees, can check the time they spent on completing a task or an event. We can use this application on any device which is very helpful.

Cons:

The mobile application is a bit outdated and lags a lot. The user interface is a bit confusing, especially for the administrator and can be improved. More templates can be added and more customisation options needed for the dashboard.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

End to end profile/Employee management

4.0 5 years ago

Comments: Zoho and its products have enticed us to try and get all available products, we have tried trial for 6 months and bought at our office for long term use for our CEO. THis has made a real difference in growth of our productivity hence revenue.

Pros:

TImesheets, Personal details storage, attendance, compensations, intricate details of every menu, complete control to admin to change and set up the desired configuration, I can say Zoho are working hard and delivering results. Perfectly working android app, makes it able to use all features on the move. Office restrictions as you need, technical and non-technical. Excel file reports are nearly un-editable, this ensures 100% valid.

Cons:

Sometimes the mobile app goes down or is under development.

Ambika
Ambika
Human Resource Manager in India
Verified LinkedIn User
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent HR Platform For Performance Management

4.0 last year

Comments: I mostly use it to manage and track leaves, announcements and leaves calendar.

Pros:

The best thing is that we can track employee records from onboarding to exit. It is easy to use and allows me to access employees personal information whenever needed. Its features like time tracking, custom rules for leaves, and approval settings are excellent.

Cons:

There is a need for automation, currently, there is more manual work. Check-in and check-out reminder feature is missing.

Mitch
Recruitment professional in India
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho People Review

5.0 last year

Comments: It is easing down going through different apps, it has integrated HR management, self management, ticketing tool, performance management etc.

Pros:

It is a great tool to track your performance and set your goals. It is very efficient which self management to track your attendance, apply for leaves, & reimbursement. We can also raise tickets using zoho.

Cons:

No, I am highy satisfied with the services.

Faraz
Recruitment Professional in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Zoho - All in One HR Tool

5.0 last year

Comments: The overall experience with Zoho people is really good.

Pros:

Zoho has made it easy to measure the performance of the employee. The best features of Zoho are attendance tracking, regularizing the attendance, tracking the holidays and leaves, and performance measurement.

Cons:

There are no aspects of the products that are difficult to use, however, there should be some modifications while we measure one's performance. for example, while selecting a rater who has worked with us only on 1 project can rate us only on that.

Jean-Marie
Jean-Marie
IT Manager in Lebanon
Verified LinkedIn User
Nonprofit Organisation Management, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

zoho People

4.0 4 years ago

Comments: Less paper work , centralized all the leaves we have in the company . The workflow in the approvals is amazing .
As for the employees experience , no more back and forth emails asking how many days left they for vacation , the dashboard can help them track the remaining days and all the records of their previous leaves.

Pros:

The software has everything related to Leave types used in an organisation. Forms can be customized to our needs and even the creation of new forms is very easy and has helped our HR department save time /emails and paper work.

Cons:

The main issue we faced with this software is the API limitation that has a maximum of 200 record per request. But other than that its perfect.

Nivin
System Engineer in India
Verified LinkedIn User
Oil & Energy, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Helps to enable intra business communication for your business enterprise.

4.0 5 years ago

Pros:

Enables great collaboration and effective communication between employees. You can easily track the allocated tasks. The communication is quite quick thereby reducing the waiting time. It uses several channels like emails, chats, calls, and reminders, to get you connected with your team. you can check out the calendars and schedule events. The free version is rich in features, like you can add unlimited members and custom applications.

Cons:

The task management module could include more features. It is quite difficult to set up the application. The application does not allow easy navigation.

Coleen
Senior Director in
Management Consulting, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Decent product; Poor customer support

4.0 7 years ago

Pros:

Nice functionalities, such as intuitive leave calculation by employee start date, forms customization, and field-level permission. Having a mobile app is also very convenient.

Cons:

Having a chat functionality for customer support is a great idea and being able to leave offline messages for support to get back to is also good. However, in general, customer support is very bad: 1. Very slow response time. I was so disappointed after buying the product because after receiving an email to say that a training will be scheduled, no one initiated contact with me after that for almost a week. Even following up myself and even calling the hotline, it took many many days before I was contacted about it. 2. Poor English comprehension of the customer support, especially through verbal communication. A short conversation would have been possible if the original question was properly understood, to which the answer is "No such functionality." 3. Lack of familiarization with the product. Simple questions were not answered on the spot (thru chat) and a lot of verification needs to be done on whether or not a functionality exists. Even after much verification, I was told that it can be done and a call was scheduled to walk me through, but after another lengthy discussion turns out there's no such functionality.

Sahil
Sr. Technical Recruiter in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Must have tool for IT companies.

5.0 last year

Pros:

1. Leave Tracker. 2. Performance Management. 3. Attendance. 4. Customization according to company.

Cons:

As of now I never faced any issues using Zoho People but sometimes when you try to log in it will show you've logged in but after some time it will show you're not. It may be internet issues or other issues but in general, it's good.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best Online HR platform, Tracks leaves, working hours, and employee performance.

5.0 2 years ago

Comments: The overall experience is great with Zoho, haven't used such software before this, so this feels amazing

Pros:

It is easy to use. The UI of the software is amazing. It has a bunch of extraordinary features all in one place.

Cons:

The Announcement feature seems to be underdeveloped, as it looks simple & has a delay after publishing the announcement.

K Lakshmi
Director - HR in India
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Better HRMS

5.0 last year

Comments: Good and positive

Pros:

Zoho people allows you to maintain your employees database very efficiently. It allows to add or remove employees in a breeze. Onboarding of a new employees is vey easy. their support team is excellent, response is below 24 hours

Cons:

Best if combined with Zoho payroll. Some edits are difficult if you dont do it on time and miss the time. reaching support team over phone is difficult, they are best in response if you raise a ticket.

Arminstrongue
Bus. Dev in Angola
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Its Perfect Solutions to organaize all your HR needs. We have been work with ZP its really great So

5.0 6 years ago

Pros:

Automatitions and all the arquecture and the frendly way of self services, i suggest to use Zoho People.

Cons:

The way of driving collaboration on entire team, keeping trucking the overal of all tasks and process