Rx30 Reviews

RX30 is an intuitive pharmacy software system that is capable to do the many different functions.

Comments: This software is capable to do all the functions the more expensive software systems can do at a better price.

Pros:

I like how easy this system is to use. If you are not sure, there is an RX university you can go through to help learn every aspect of rx30.

Cons:

I like least about the customer support. I usually have to wait at least 30 minutes and most times even longer for someone to help me. It especially was a bigger problem when the POS changed.

the best ever

Comments: loved it was such a good program the best and user friendly

Pros:

every thing there best simple and easy to use

Cons:

the way to look up patients need Beter ways to find them faster

The most unrealible pharmacy system

Comments: Every issue takes days or months to resolve. There is no help available. The help desk is not capable of troubleshooting the most straightforward problems

Pros:

nothing. The system is very difficult to use

Cons:

service, response time, functionality, tech support

Save your money and look to Micro Merchant

Comments: Read above!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros:

We had great training when we switched from Opus-Ism. The system has great features that make its use simple.

Cons:

Everything works great but LOOK OUT if you run into any problem. Their customer service is atrocious. Hopefully, if you have a problem, it happens when you're looking to close your pharmacy for 2 weeks because that's about how long it takes for someone to call you back to help, if at all. Just to have a simple question answered such as if a certain printer is compatible with the RX system took 5 business days to get an answer. If you ask to speak to a manager they can't get a hold of anyone and no one calls you back. They try to make you feel better by telling you that your call is being elevated to the highest level but all that means is that no one will call you back for days. Unfortunately they bought out Opus-Ism which was a great company. Opus had technicians that would physically come out to your store to fix any problems that couldn't be dealt with over the phone. RX30 sells you roses but gives you s__t in return.

Fantastic Product with Great Customer Service

Comments: I am very happy with this software. It does what it needs to do and the customer service is exceptional

Pros:

Ease of use and customer service that goes above and beyond. Every issue I ran into was well known by their customer service and was handled quickly and efficiently.

Cons:

Occasional glitches after software updates, but that is to be expected with anything.

Worst Customer Service Ever!

Comments: Overall, RX30 has been a nightmare to work with

Pros:

There is nothing to like about these frauds.

Cons:

It's impossible to speak with anyone that can actually help. They are always "creating a ticket" that literally does nothing. Maybe someone calls back a few weeks later. They have the absolute worst customer service ever. DO NOT USE THEM! YOU WILL REGRET IT!

I been a Rx30 client for 3 months. I am having daily issues, with no successful help from Rx30 staff

Comments: I am a pharmacist since 2005 and I have opened 3 pharmacies before this new store I have now, and I have never experienced so many issues with a pharmacy management system as I have with TDS Rx30. I have spent money on the system and training so far, and I have experienced zero benefit. The system has costed my actual money, wasted time, and created daily stress while using the system. The system has not been operating as designed since It was setup initially and the Rx30 techs can attest to that. I have asked for lots of help over the last 3 months to fix certain issues, but they have failed to fix the issues. Rx30 service reps are very quick to assume and claim that the issues are there either because we did not get enough training or because we did something wrong. This is a lennox based system and so each command/feature has to be used very methodically. The Rx30 system is spread out all over the screen and you need to know where to go if you want to accomplish anything. On the bottom, there is a list of commands going from the left to the right of the screen, that have sub-numbered commands averaging any where from 10-20 sub-commands. To input a new prescription, you have to go to a different area, to edit the same prescription after, lets say it gets denied by the insurance, you have to go to a diffferent area. To see what you got paid on a certain prescription, you have to go to a different area. Besides that, Medications are billed as packages (like inhalers), some in grams, some in milliliters, some in units (there is no consistency; this results in mistakes). As I mentioned before, there are no Ques Or boxes for things like Refills, pending refill, electronic prescriptions, future dated prescriptions (these items are buried under different commands on the bottom of the screen, as sub-numbered commands). The Rx30 system and the POS do not operate as one. They do not operate and communicate back and forth. They have a delivery App that can be downloaded on a tablet, which is great, but if you ringout a prescription for delivery, its is very difficult to return it to HOLD incase patient declines the prescription. It's a long tedious process. The signature capture device and the register communication and commands are wierd and slow (for example, when using a credit card, patients get to chose from Debt US, Debt Credit ). Lots of confusion occurs at the register because it is slow and tedious to use. My experience over has been costly.

Cons:

very rigid in and not easy to work with. no real workflow (workflow goes only one way from Input to Packaging and Rx Review). Rx and POS system don't communicate two way (to put a prescription back from Will-call to Hold, you have to manualy change the status from Will call to Hold, or be able to edit the rx. The system commands, such as Rx Input, packaging, RPh final verfication, ability to edit rx, to reverse/edit rx, put on hold are all over the screen and have to work with F (F1-F8) buttons on the screen. You have to use both mouse and Keyboard for best functionality. System has a huge time lag of 3-10 minutes from my experience, if Rph sends prescription back to be edited to input tech for correction before it comes back even if the technician fixes it immediately. The Reject button (F5) on RPH verfication screen allows you to REJECT a prescription with reason, but it has no purpose since it does not send the prescription back to the tech. There are no real Ques for REfill manager, For New Rx Manager, Faxed Prescriptions, Trouble shooting or rejected prescriptions. The Auto Refill has not worked since I opened 3 months ago because they can't figure out the Universal Pharmacist role or Virtual pharmacist. You can Que a prescription to be filled in the future on a certain date, but on that date, you have to manually go process that prescription. The service desk does not return calls in a timely manner. we have 3 issue tickets open daily.

NOT A GOOD BUY

Comments: I cannot think of anything special about this system. Any pluses that the software may have is far outweighed by the poor support piece that is presently in place.

Pros:

The customer support people are very nice, but there needs to be a greater amount of people to address the problems. The software is adequate.

Cons:

The time it takes to respond to a problem is horrifying. For example, the POS, point of sale, at our store has been down since mid Monday. It is now Thursday, and the same promise that we have received for the past 4 days is "tomorrow", or "we will escalate the problem". This is causing extreme customer dissatisfaction because we are unable to process credit or debit cards. After we do finally get our POS back, we will need to enter everything into the system, because we have been keeping track of everything by paper. We are unable to check down the register or make bank deposits. Every prescription will have to be manipulated in order to ring it in, due to the fact that when the POS is down, whatever has been entered into the system will not link to the POS. Are there that many problems/customers in the support queue that need to be resolved? Are the problems that grand that it takes DAYS to resolve them? The system we had before was SRS, and they had the same day response time. There was a time that we needed a part replaced, but it was overnighted and fixed by the next day. I had to have the program adjusted for including the strength of the medication on the label. It took a couple of days to have that done. In the meantime, I was adjusting the labels myself every time a new medication came in that was incomplete on the label.

Rx30 is NOT RECOMMENDED to anyone that worked on windows system. System/Service/people is horrible.

Comments: NO BENEFITS AT ALL. WE wasted a lot of time on training, lot of time on the phone trying to solve issues/problems with the help desk. They dont call back many times. The same problems come up on a weekly basis. I have a computer technician degree and this system is not designed good. too many commands, too many buttons to push to get something done. NOT RECOMMENDED. SPEND YOUR MONEY ELSEWHERE. Most systems have something positive, but so far, I have not able to come up with anything. I am a technician and I work with system for 3 months. System very hard to learn. all Commands are in many different places, and this causes me to spend lot of time inputting, filling, rebilling, or inputting patient demographics. Nothing to like about the software and whenever i speak with their help desk about issue, they say that its user error and training issue. They don't admit that the system has many flaws. One of their employee come onsite to train and even she said the system has many issues and she can't get them to fix it. She dont have any answers to some questions because she know the system does work well. BY BOSS IS SO FED UP WITH THESE GUYS, HE IS CHANGING TO PIONEERRX ONLY AFTER 3 MONTHS . I BEEN TRAINING ON PIONEERRX AND THAAT SYSTEM SEEMS EASY AND USER FRIENDLY. Rx30 Is NOT USER FRIENDLY AND EVEN THE HELP DESK IS NOT CLIENT FRIENDLY.

Cons:

-There is a long list of stuff not to like. My experience as a tech working with Rx30 has been frustrating and Time consuming to say the least. Every day I have to call Rx30 with several issues and each time they generate a ticket on which they suppose to call. Half of the time, they don't call back to help. I don't know if they ignore us because the owner piss them off or they don't care about their customers. To list some off the issues. 1) Every time we RTS medications from will-call thru workflow, atleast few medications get stuck in the system every time. WE call to get it fixed each time and it happens again next time (time wasted) 2) Sometimes when we put prescriptions ON HOLD and we go process them later in the future, something is always missing on the prescription (either the sig, or the original image, or origin code. (again this results in wasted time) 3) Sometimes when i bill a secondary insurance for split-bill, this system does not recognise it on refill and you have to manually double bill. Other systems i worked on do not require that. 4) For cash prescritions, they have to be actually REVERSED for some reason. This not make sense. Why we have to Reverse a Cash Claim. It will not let me change the prescription info.. 5) WHen adding doctors or new drug, sometimes the system lets you add the doctor/drug from the inputting screen, sometimes you have to go to a totally different screen to carry out that function. (again time wasted) 6) SYSTEM not good.

RX30 is very difficult to use until you memorize the many different menus and sub menus.

Pros:

It is fast at processing information and scripts. It is also very fast at reporting. The company is proactive in adding new capabilities.

Cons:

Very menu driven and difficult for a new user to learn. Reporting is difficult. Customer service is slow to respond. Sometimes, takes a day to hear back.

Transaction Data Systems (Rx30) Pharmacy Software

Comments: While under warranty my server went down. It took the entire day with no software to get up and running on an alternate computer in the pharmacy. That was only after waiting 45 minutes on hold to get support. Instead of sending me another server the staff sent 3 different Dell technicians out that were unable to fix my server. Only then, at my request, did they agree to have my server shipped to them while I got a loaner. After 3 months I received my server back still broken. After shutting the pharmacy down 3 times for over an hour they sent a Dell technician that confirmed the hard drive was not installed. Rx30 tells me it was working when it left the facility and that the "hard drive must have come out during shipping". My request for a discount on support was ignored. This occurred in November and was not fixed until March. Now I am operating on an old version because the one I was using when the software went down would not work. To say they have no appreciation for their customers is an understatement. The staff at Rx30 will not make any adjustments on their end but have no problem leaving you unoperable with no pharmacy software. I will definitely not purchase Rx30 again and highly recommend buying a different pharmacy software.

Pros:

What I like most about this software is that I have grown accustom to using the program.

Cons:

The customer support is horrible. Initially, just trying to get someone on the phone is next to impossible. The fees are outrageous for support and transmission. The Rx30 team does not treat you as a valued customer. The support that you pay an extreme amount for is fair at best.

Buyer beware

Comments: No benefits.

Pros:

The e prescribing feature is easy to use.

Cons:

There is always a problem somewhere in the system. Unless you are very familiar with the software you need to contact customer service. If you need customer service you are out of luck because it doesn’t exist as far as I can tell.

Very bad customer service.

Comments: Bad

Pros:

Prescription processing and insurance billing is fast

Cons:

Very bad customer service. My recent issue was for a simple label adjustment, I had to call 4 times (about 40 minutes hold time each time I called) and chatted 3 times regarding this issue and no one from label department Calls back. As I write this review, I am on hold with them (18 minutes). And this is not the only customer service issue.

/great system

Comments: great, customer service could be better. hard to get an immediate response unless you do an online chat.

Pros:

Integration is great inventory system is easy to use filling rx will never be easier

Cons:

none. not many cons. it is a easy system.

Great Product, Great Service

Comments: I am a very small independent retail pharmacy. With the industry changing the way it is, it is crucial to have a system that will provide you with the security, documentation, and billing required. I did a lot of research and HBS was the winner.
The intial sales rep was patient and honest and provided very helpful information. Pros:
1. Set up and installation went smoothly. We did it ourselves with there assitance via phone.
2. Equipment has had no problems. We did have a monitor go out under warranty. No issues replacing.
3. Customer service is outstanding. We know how important it is to get reimbursement dollars quickly and how frustrating 3rd party rejections can be. CS readily available on the phone and very knowledgeable. Rectified most issues quickly on the phone or got back to me very promptly.
4. Very helpful with setting up all aspects of the software to get reports, etc
5. Worked with my budget.
6. Included POS system with my purchase. Very useful and again customer service was excellent. Helped get credit cards working, set up AR accounts, PSE sales. Excellent for getting tax reports, billing and other documentation. Cons: None really to speak of. Some glitches after updates or 3rd party required changes, but that is with any update anywhere. Customer service was aware of glitches and those problems were rectified very quickly. It took me a while to get used to pushing "tab" key instead of 'enter' but that is not a problem anymore:) Overall, I am very pleased with the product and the service. If you are looking for an economical system that can take care of virtually every aspect of the retail pharmacy business, you really need to check out HBS. With all of the regulations, etc...it is imprtant to have a system capable of taking care of those needs, but also be able to use the product effectively. HBS is your answer. Hopefully this info will be helpful to some of you out there. I know how overwhelmed I was in trying to choose a system. I am very happy with my choice and I think you would be too.

Terrible Customer Support

Comments: Customer support used to be excellent. For the first few years we could reach someone who took ownership of the problem and got it resolved. Lately, support has become terrible. Very friendly people who answer the calls or chats, but are only able to record information and create a case. No followup, even when return calls are promised. I've now had a case opened for 12 days and 4 different "technicians" have become involved, but nobody is working on the problem.

Pros:

Very feature rich, supports almost every pharmacy management function desired.

Cons:

We like all the features of this software. It's an excellent product. As long as nothing goes wrong.

Was great, now not the case!

Comments: In the past, I shouted from the mountain tops how good Rx30 was. Now all of a sudden it has went to the crapper!

Pros:

Functional and independent minded, can customize infinitely.

Cons:

Customer Support is horrific! Was VERY good now I feel like I am an island in the middle of a hurricane. Nowhere to turn and can't get a voice on a telephone in a timely manner. Just a recent change in customer support is making me start to look for other pharmacy dispensing software. IT IS TERRIBLE!

Worst technical support EVER

Comments: If I have a problem I am pretty much on my own to solve it...

Pros:

Very functional, although somewhat rigid. Very capable, actually other than a lot of stop edits, this OS is very good for the money.

Cons:

Technical support is nil. Ticket after ticket goes unanswered, or MAYBE they will call you back in a week or so. I have been using this software short of 6 months, and I believe I know more about the system than the people that answer the technical support line. They have yet to transfer my e-script images from my last software.

Customer Service is TERRIBLE

Comments: NO ONE WILL RETURN A PHONE CALL
NO ONE KNOWS ANYTHING ABOUT THE SYSTEM
IT IS THE WORST CUSTOMER SERVICE OF ANY SOFTWARE I USE IN MY PHARMACY AND THAT IS SAYING A LOT
MY LICENSE NUMBER IS 106010 IF YOU WANT TO DISPUTE MY REVIEW FEEL FREE TO CONTACT ME THAT WOULD BE THE FIRST TIME YOU RETURNED MY CALL

Pros:

Easy to use and used to be great until the last year

Cons:

CUSTOMER SERVICE IS TERRIBLE it used to be incredible the past year has been TERRIBLE

Top of the Line Pharmacy Software

Comments: Rx30 has been a part of my pharmacy for many years and has always been easy to work with. Rx30 always trys to be as convenient as possible for it's customers. Growing with them at their own rate.

Pros:

Rx30 turns your average pharmacy system into a customizable portal that allows for personal patient care from a 21st century pharmacy.

Cons:

It can take a couple of hours to get in contact with customer service when you have an issue. Customer service is always very helpful when you are able to get a hold of someone though.

HBS Review

Comments: HBS software is straight-forward and user-friendly. Tech support is always there for us and most helpful whenever we need them.

Pros:

Quick, user friendly. Keyboard-based interface that does not constantly require mouse use, or counter space taken up by mousepad.

Cons:

Weather related power outages require us to sometimes call to have some features reset, but not a fault of the operating system itself.

Long time customer

Comments: I have always had quick and positive feedback from all departments in HBS. If I had a question on charges the credit department call me back within 30 minutes. Hardware was excellent to work with never had a complaint.

Pros:

The pharmacy system was the easiest system to use. When I had relief pharmacist said it worked with other systems ours was the easiest pick up.

Cons:

I don't really have any cons on the software.

al spitale , majoria drugs metairie, la

Comments: Majora's has been an hbs customer for many years, we have always had a good working relationship and have always found them to be ready and willing to answer any challenge, and we have had a few over the years.the support team is very responsive to any challenges we have. I would recommend them . special thanks to my reps, my go to people

Pros:

good support, friendly people

Reporting was the prompt to my call.

Pros:

Ease of use and detailed functionality. Constant updates and changes to the software means not getting left behind in the industry.

Cons:

Some updates are not "necessary". This translates to additional key strokes and slower processing times.

HBS Software review

Comments: We have been using HBS for about 5 years and the system has served us well. We have ben using the RxAXIS version. We also purchased the POS register that interfaces with the HBS system. The RxAXIS system will handle all of your day to day processing needs quickly and efficiently. We especially like the coordination of benefits feature that allows us to bill a primary and secondary insurance. Also, the COB feature allows us to process all of the coupon cards from the drug manufacturers. Recently , we started a delivery program to patients in the hospital upon discharge. The hand held device which interfaces with the POS system allow us to deliver at bedside, record signatures, and except payment in real time from all of the major back cards. The support on the POS side as been outstanding! Support for the pharmacy management system has been good also, I would qualify it as 8 out 10. The system is very stable and does not crash!! The HBS system has a lot of standard reports for monitoring your business but at times I wish that they were a little more flexible. There are times that I want to extract specific information and can't quite find the right report or I am unable to modify the statndard reports to
meet my needs. There is no perfect system. Overal, I rate the HBS system and it's suport people 9 out of 10.