Questback Reviews

Good and flexible product

Pros:

Advanced options, good integration options.

Cons:

Not very extensive documentation around IntegrationServices

Questback - easy to use, great customer service

Comments: Really great tool - highly recommend it.

Pros:

I mainly like the intuitive way the tool is structured. My users need very little support to start making their own surveys. In the cases where I needed to use the support, they have always been able to assist me, and this within very reasonable times.

Cons:

I have no complaints, I really like the tool.

Review from The Living History Forum (Government)

Comments: Overall, questback has worked well. We have received many evaluations which we can follow up.

Pros:

We use questback to evaluate our trainings and forum meetings. It is easy for the participants to fill in and it is easy to follow the answers and get an overview of what the participants thought of the training.

Cons:

I'm a new user to questback so I haven't learned much yet. I have had some difficulties when I have wanted to extract a report for a specific day but then I have received good help from your support.

TOMRA Feedback

Comments: Great experience and value for money, and we would use the product again

Pros:

Customized platform with a very engaging support team. The team were always contactable

Cons:

We had issues with some languages and testing

Some kind of "multitool" for many different types of surveys

Comments: I like Questback, and I definitely recommend it

Pros:

Questback is user-friendly, educational, and provides an opportunity to gain a good overview in the tool. There are endless possibilities to use ready-made questions such as NPS, eNPS, etc., but also to create your own questions. Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc. Another very positive aspect is the management of "anonymous identity," which many recipients appreciate and which is handled well in Questback

Cons:

I wish there was a chat support in the tool, even though the support responds quickly then you send them email.

Questback a friend indeed

Comments: A uesfull toll that give us information/feedback overtime and also at the moment so we can act instantly and plan for changes in the long run

Pros:

The service I receive from the Company, Highly skilled employees

Cons:

You need to spend time understanding the tool, not always self-explanatory

Easy to use and great support

Pros:

The customer service is quick and very good. They are available all the time and always helpful and service minded. Questback is simple but still has all the functions you need to carry out surveys. The reports have many functions and designs. In combination with the Insight Lab Questback has become a very competitive supplier.

Cons:

I find that creating reports can be a bit difficult both when it comes to filters and design, but then again I always get great help from the support team.

Excellent Customer Support

Pros:

Adjustable and flexible systems for various surveys. Can be adjusted exactly to our needs.

Cons:

System contains many features and possibilities. Makes it a bit complicated for a user who is not working in the system on a daily basis. Luckily, the Customer Support is excellent.

Essential tool to capture user satisfaction

Pros:

Professional tool that helps to design, plan and develop the questionnaire and running the survey. Incl. afterwork with reports and analysis. All needed functionality in place.

Cons:

Not applicable. There was nothing I didn't like...

Services survey

Pros:

customer support, good recommendation, good analysis of customer needs, proved experience

Cons:

Design of quests more accessible, report charts more visual and attractive

Questback feedback

Pros:

Easy to use, can create rather complex surveys, good customer support

Cons:

Takes time to correct bugs in the system

Easy to set up and very logical and easy to use and make changes

Comments: Very satisfied and we dont want to change

Pros:

Good support, good setup and always works

Cons:

We were thinking that the designed felt a little bit old

Questback essentials as a survey tool

Comments: Very happy. Used for many years now, and the system has never crashed, never failed, and I've yet to see an alternative product which can provide the same quality output

Pros:

Really easy to manipulate raw data, and also to produce high impact visual reporting of headline numbers and trends.Individualised reports for subsections of a survey are invaluable, and it's worth taking the time to learn how to create exactly what you need

Cons:

Designing specific reports can be a little tricky, particularly in the post GDPR world where survey data must be withheld if consent is not obtained for sharing! That said, once I learned the system, the reports are absolutely accurate and invaluable for our users

Transportföretagen

Comments: Very positive! The positive approach the Questback people have make working with them a pure joy!

Pros:

Support from Questback and easy to use.

Cons:

Nothing. I find Questback easy to work Withings.

Questback review

Pros:

Ease of use and the ability to customize everything. Also integrate it with Power BI for a live statistic option.

Cons:

Nothing we can think of at this moment.

Interface and development

Comments: Very good. Nowadays, I like that they focus on development.

Pros:

I like the interface total and th possibility to costumize. Easy to build the quests.

Cons:

Reports are sometimes difficult (comparisons and filters).

Feedback fall 2023

Comments: We only use it once per year. Very satisfied with the company, support and product.

Pros:

Easy to get started and use, good support.

Cons:

Woulk like to have more standard forms to use.

Great tool for setting up CX metrics tracking

Pros:

Intuitive interface, good project management and value added with Insights Lab

Cons:

Could be easier to set up routing and rules in survey quesitions

I am very satisfied

Pros:

Product is very easy to use. The service you get when you are in need for that is quick and good.

Cons:

Can't think of anything really. It gives me all I need for my surveys.

Easy to use

Comments: we use for student and staff surveys as well as 360s and many other inhose and external surveys through the year, also for feedback on courses etc where reports are sent directly to staff via notifications

Pros:

Questback allow for easy building of complex surveys, the branching means surveys can be build with many questions but users only see necessary ones. The ability to either upload lists of users and track completion via the system makes it so easy to run surveys anonymously or not with ease. It is also good to be able to use data input in reporting ie staff department whilst keeping the survey anonymous. Using links and QR codes is also usefull at times. being able to share links to teh live reporting means other staff can access reports as and when needed.

Cons:

Would be good to be able to test one question or a small selected section of the survey when writing a long survey raher than have to test the wole thing

Flexible tool for easy surveys

Comments: Small internal surveys from events and training. Some customer surveys about purhace intention and satisfacation. Invitations to events.

Pros:

Mainly easy to use and build surveys, invitations and other small projects. The system is also capable for larger processes if you are able to use all advanced/sophisticated features.

Cons:

Sometimes the email adress is not accepted.

Surveys in higher education made easy

Comments: Questback helps us to provide our surveys as a service to the higher education sector.

Pros:

Questback makes survey designing very easy and provides a very professional look for your surveys. There are many functions available to set up the best possible survey such as the routing options. These are also made easy to understand for the users. Overall, Questback is very user-friendly and it doesn't take long to familiarize yourself with the basic functions. The Questback is also very helpful and will try their best to sort out concerns or questions as soon as possible. They listen to their clients as their updates many times include features that we as users requested.

Cons:

The only concern for us is that only one person can work on an user account at a time and if different teams need to do some work, we need different user accounts for each team. However, I understand that this protects privacy and ease of use. Perhaps there could just be a licensing option where you obtain a few user accounts from the start.

Easy to use - even for the computer illiterate

Comments: We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.We can also use it for staff surveys and questionnaires for research, competition nominations.

Pros:

The ease of use, and the incredible "help" team, who have answered some very silly questions from my side.In addition to being able to set up our own surveys, if we cannot, we can just send what is needed to our contact, and he does it for us.Any answers, assistance, guidance needed is always promptly answered.

Cons:

It isn't always intuitive - like a right click of a button doesn't take you anywhere

PREOPENING

Pros:

Easy to set up Great start up with Workshop Support

Cons:

Don´t know yet just sent out the first survey

Feedback

Comments: Good

Pros:

Ease of use, can scale up to more departments

Cons:

More animation would be cool and interactive ways to use the Survey