Campaigner Reviews

Use What You Know

Comments: We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Pros:

This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Cons:

Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Really meets our needs!

Comments: By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!

Pros:

Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.

Cons:

Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.

On The Fence

Pros:

It is supportive of mid tier type businesses it uses artificial intelligence to push/force emails for individuals with an extensive customer/consumer base.

Cons:

There’s not a free version to use this software and most do, and the technical support is horrible.

Automation and ease of use

Comments: Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.

Pros:

The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.

Cons:

Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.

Brilliant Customer Support. Limited Functionality

Comments: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Pros:

Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Cons:

Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

A little learning curve, but powerful software

Comments: We use Campaigner for numerous purposes, including marketing directly to customers, distributing information to vendors and other interested parties, and media outreach. We have found it effective for all of these purposes, especially since it can handle all of these without interfering with the others.

Pros:

Ease of managing lists, importing from other sources, handling unsubscribes and reporting. Terrific customer support via chat and telephone.

Cons:

Creation WYSIWYG tool can be a little frustrating, as the interface sometimes makes editing difficult (size of the working box inhibits cut-and-paste, moving elements up and down, etc.)

Good value for the money

Comments: The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.

Pros:

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Cons:

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

I like the idea of this, but not easy to use

Comments: It's been neutral. We were a Streamsend customer before they were bought out. I like the price but everything else is really not intuitive.

Pros:

Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.

Cons:

I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.

Great product for the price

Comments: Overall, it performs just as well as other software out there with a Canadian server.
The price is very good.

Pros:

-Easy to use -Intuitive -Reports are comprehensive -Contacts are easy to manage -Lists (groups) are easy to manage -Canadian user that needs data to be kept on a Canadian server and campaigner meets that need.

Cons:

Sometimes, what you design in drag-drop editor isn't what gets sent out.

The best in email marketing and testing.

Pros:

It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!

Cons:

I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.

Campaigner Vs Stream Send

Comments: It is a bit difficult for me to do forward for an old e-mail. I had to copy the e-mail and do a lot of steps which was not the case before when I was using Stream Send

Pros:

The interface looks more attractive than Stream Send one

Cons:

E-mail forward not an easy process comparing with Stream Send

Winterfolk Festival Bulk Email Program

Comments: It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.

Pros:

The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.

Cons:

1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply. 2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version. 3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function. 4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems. 3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.

Good, but not for beginners

Comments: We are an agency and use Campaign to send email broadcasts for out clients.

Pros:

The price is probably why my company chose Campaigner.

Cons:

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

Great if you are sending to unverified lists, but not a great inboxing rate

Comments: Overall, we use Campaigner as a "backup" email platform (Hubspot is our primary).
Hubspot doesn't allow you to send to emails that haven't opted in to receive communications, so when we have a new list, we use Campaigner. They don't seem to be too concerned about higher bounce or opt-out rates, and won't freeze your account like Hubspot sometimes does.

Pros:

Campaigner is easy to use, and allows for storage of a lot of contacts (unlike some other platforms that charge you based on number of contacts, whether you are emailing them or not. They make it easy to segment, design and schedule emails. They also have a great agency feature and let you setup and manage sub-accounts.

Cons:

Delivery rate shows as high, but when compared to other platforms we use, open rates are low. This leads me to believe that a lot of emails sent through Campaigner are often delivered to SPAM folders rather than inboxes. Also, they frequently charge us for higher tier packages than we are signed up for, and it takes multiple calls and emails to get it straightened out.

Commercial Real Estate

Pros:

I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

Cons:

It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

review

Comments: i've used campaign through fire engine red as an end user, as well as a re-seller at platformq education. both experiences have been "meh". it does what we need it to do, but we run into small bugs and quirks that are annoying, the admin screen and the reporting aren't great, and the email templates are difficult to customize. i've had mixed experiences with various members on the customer service team. our old customer service rep was great. since then its been downhill.

Pros:

Simple is better, so that makes it easy for non-experienced users to learn.

Cons:

The email builder can be buggy sometimes, and I've found dynamic segments to be unreliable.

Nice Product

Comments: Support has always been great when I've needed them. Thumbs up.

Pros:

I like how you can easily add the "openers" to any list. It's easy to export and import. I like that you can use the copy and paste feature to import smaller amount of records, so you don't have to create a csv file. I like the information given in the report.

Cons:

I wish there were more templates & plainer templates to choose from when creating a campaign. While creating a campaign, I wish it would show you in the ribbon what font you used and size, etc - just like Word. So this is the area that use some updates for my purposes.

Borderline Scam

Comments: Absolutely awful experience. Interestingly, there's a similar review on here to that which we had. Found that our account got locked after it was created, emails back and forth between myself and support. No help whatsoever! Got a response saying it was a system issue, then it should work fine, then it was something else. I emailed asking for our account to be closed only to find that we then started getting billed for a server that not only did we not want to use WE COULDN'T USE IT! Genuinely the most awful company I've ever had dealings with! And that's saying something

Pros:

There is nothing I liked about Campaigner as we were never able to use our account

Cons:

Nothing - we never got access to the account

Alumni Database

Comments: I think Campaigner is a good tool for what we need and would be even better if we are able to auto load registrants from our website.

Pros:

It allows us to track current/updated information for our alumni. And, it has been useful in sending Alumni e-newsletters, and invites to other fundraising events.

Cons:

Our inability to auto load our alumni who sign up through our website.

I have been using campaigner for about 10 years and my experience is always good, tech support great

Comments: nothing really

Pros:

great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

Cons:

the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

When we had issues start, we were ignored, then told nothing could be done.

Comments: Nothing. We were forced into it when they bought Email Direct.

Pros:

Not much to like. Any other ESP is better off for the money. I guess its a little more inexpensive than its competitors, but you get what you pay for.

Cons:

Extremely poor customer service. Constant changes that result in service outages. Terrible deliverability. Weak design platform. We began to have performance issues, alerted them to the problem, and were told after much discussion that basically they will not help. We moved to a new provider and our metrics increased by nearly 400%.

Campaigner Review

Pros:

- I like that it's customizable with HTML. Customizing our own emails in this way is extremely important in our business. - Being able to see the metrics of who has clicked and how many times helps us to prioritize our follow up. This is huge.

Cons:

- Navigating the user interface can be cumbersome at times especially in reviewing the metrics for clicks, and opens. It seems to kick you back to the beginning and forces you to click through multiple menus to return to different options. - More insights into what was clicked and by who would be more useful. Or a profile of each contact and their activity within our emails would be nice. Being able to see that John Doe has opened the past 5 email blasts on office properties and clicked the brochure link on 3 of those would be ideal.

Campaigner is a workhorse for us

Comments: Very satisfied

Pros:

Easy to use, reliable, better email news.

Cons:

Wish the images would be easier to scale

simple, easy yet powerful Email Marketing system

Comments: It is a great email marketing tool. Our organization have been using campaigner for years.

Pros:

- efficient and easy to use Web User Interface - flexible and customizible fields in addition to the standard fields set - Restful API integrations with wide ranges of system coverage - reports of email campaign's results

Cons:

- multiple accounts in a organizational level not able to share contacts data set

We have been using Campaigner for 3 years now and it meets our needs.

Pros:

AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

Cons:

There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.