About Campaigner
Advanced email marketing for SMB and mid-market businesses, backed by 24/7 support and 20+ years of deliverability experience.
Easy to use and fun to use. It's really good user interface.
We were on another platform and Campaigner bought that company. They required us to cut over in an unacceptably rapid timeline and gave no instruction on the switchover.
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Filter reviews (424)

Kristi
Use What You Know
Comments: We send a weekly email to 40k users and this program has worked for us for the last 8 years.
Pros:
This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.
Cons:
Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.
Ziff Davis Response
4 years ago
Hi Kristi, Thank you for leaving a review of Campaigner. We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team. If you have any additional questions please do not hesitate to contact us. -The Campaigner Team
Maria
Alternatives Considered:
Really meets our needs!
Comments: By far the best platform I’ve used for managing sending to large numbers of recipients. I’d highly recommend the platform to anyone!
Pros:
Campaigner is really easy to use and allows you to create beautiful, visually appealing and versatile newsletters seamlessly. The design os fully customizable and works very intuitively. It’s as easy as clicking wnd dragging.
Cons:
Certain email servers seem to give us a high number of bounce backs ant that’s not ideal.
Abhishek
Best email marketing tool in the market!
Comments: Very effective email marketing tool. Can send multiple emails at once to our potential leads.
Pros:
Simple to use. Its automation and autoresponder feature are what make it the best among its competitors. Another best feature of this software is its integration with social media.
Cons:
Poor customer support. They lack the responsive promptness even to make changes in the subscription plans.
Ziff Davis Response
2 months ago
Hi Abhishek, Thank you so much for the outstanding review of Campaigner. I'm pleased to hear you're enjoying, and making good use of our product! Regarding your con, this is valuable feedback that I will personally pass on to our Support team to ensure Campaigner is providing the best possible service to all customers, present and future. As a valued Campaigner customer, if you have any issues or concerns around your account moving forward, feel free to reach out to me personally and I can escalate any matters internally. Best Regards, Adam
Alex
Awful for designing emails
Comments: We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.
Pros:
Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.
Cons:
Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...
Ziff Davis Response
3 years ago
Hello Alex, thank you very much for taking the time to submit this detailed feedback. Information like this is extremely valuable to us as it allows us to have a deeper understanding as to what is working well for you, and what may need some attention. I am happy to let you know about our new Drag and Drop editor, which should greatly help you with the creation of great-looking, responsive email designs. When you go to create your next email campaign, you will see the option for the Drag and Drop available there. I hope this helps!
Zeynel
Highly Efficient Email Automation Platform - Campaigner
Comments: Overall, I'm very satisfied with Campaigner. It's a powerful tool that helps me easily create and run automated email campaigns. The reporting system is comprehensive and helps me track the success of my campaigns.
Pros:
Campaigner is a great tool for automating email campaigns. Its user interface is intuitive and easy to use, allowing me to quickly create and run automated campaigns. Its reporting system is also very comprehensive and helps me track the success of my campaigns.
Cons:
One of the drawbacks of Campaigner is its cost. It is quite expensive compared to other similar platforms. Additionally, some of its features are a bit limited and could be improved.
Ziff Davis Response
2 months ago
Hi Zeynel, Thank you so much for taking the time to leave us a review. It's wonderful to hear you're making good use of Campaigner's features to generate and track your automated email campaigns. Regarding the cons, I'd love to chat through some of your concerns with you in more detail? As a valued Campaigner customer, your feedback will enable us to craft a better SaaS, not only for you, but for all of our customers, past, present and future. Regards, Adam
Jason
Alternatives Considered:
Automation and ease of use
Comments: Overall, we are extremely satisfied on what this software allows us to do from a campaign standpoint. Our emails are clean and easy to read on mobile devices and on the desktop.
Pros:
The interface is very user friendly allowing for drag and drop editiong or html editor features make Campaigner a breeze to work with. In addition, being able to automate an email to go out weekly, or every two weeks, three weeks or four weeks is a great feature.
Cons:
Sometimes Campaigner is caps sensitive with linked documents, which will sever links if you're not careful and unless you pull it into html editor you may not be able to see the severed link in the drag and drop editor to apply changes.
Ziff Davis Response
2 years ago
Hello Jason, thank you very much for leaving this great feedback for us. It most definitely helps us to ensure that we keep Campaigner as optimized to your needs as possible. Best regards - Carlos, Customer Marketing Manager.
Shaun
Brilliant Customer Support. Limited Functionality
Comments: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.
Pros:
Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.
Cons:
Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.
Ziff Davis Response
2 years ago
Hello Shaun, I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on. Your feedback with regards to integration is also much appreciated and has been sent up to upper management. Looking forward to serving your email marketing needs in the future, all the best. Carlos Petersen, Customer Marketing Manager
Dave
Alternatives Considered:
Good value for the money
Comments: The experience has been more or less good. The times I have needed to contact customer support, they have been amazingly responsive and helpful.
Pros:
I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.
Cons:
The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.
Ziff Davis Response
3 years ago
Hello Dave and thanks for taking the time to leave this review for us. We would love to work with you on your reporting to ensure the data that you are viewing is as optemized as possible for your needs. Please reach out anytime. - Carlos

Nurul Aishah
The best in email marketing and testing.
Pros:
It is a simple-to-use solution that includes the essential feature for running email marketing campaigns and A/B testing. The media library is faultless and allows you to manage your data quickly. The email designs are well-designed and simple to modify. You may also submit your HTML-based email template. We can prioritize our follow-up by seeing who has opened the email and how often they have clicked the email we sent. This is amazing!
Cons:
I don't like the dashboard design, especially when navigating the menus and settings. By default, you will be sent back to the main menu and must use the arrow keys to navigate the various menus until you reach an item you want again. Additional information on what has been clicked and by whom would have been more beneficial. Alternatively, a record of each connection and their email behavior might be helpful.
Andrew
We have been using Campaigner for 3 years now and it meets our needs.
Pros:
AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.
Cons:
There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.
Ziff Davis Response
5 years ago
Hello Andrew, Thank you for reviewing our platform. It means a lot to our staff to hear customer feedback. We are happy to hear that we are meeting your needs. We also appreciate the product feedback and have passed it on to our teams. Thanks again for the review and if you have questions in the future please do not hesitate to reach out! -The Campaigner Team
Corinne
Alternatives Considered:
Great Mailing List Organizer
Comments: We are able to track when students open our email ad on key factor is when they miss a deadline or go against the rules or say they never knew about it, we can pinpoint and address accordingly.
Pros:
The ability to upload your mailing list was a great timesaver in creating our multiple structure of specific groups. In addition being able to see the analytics and figure out how to structure future mailouts
Cons:
It would be nice to be able to totally customize your template on your own, as sometimes you may want to change the layout and it's a hassle to contact the team to get it done.
Ziff Davis Response
2 years ago
Hello Corrine, Thanks for the feedback! It's wonderful to hear that you are happy with Campaigner. Our drag and drop email editor will make it very easy to design your own templates and edit as needed, I hope this helps. Best, Carlos, CMM
Brian
Winterfolk Festival Bulk Email Program
Comments: It provides a great way to connect and inform our customers, and we get many action items, clicks, and responses.
Pros:
The reporting software is excellent. After analyzing the numbers after time, we have learned when is the best time to send, which formats work best, and it helped us optimize and improve the number of client opens, clicks, responses, and increase ticket sales. It works very well for that. We get more action from clients on a single email release then from all of our social media combined. It works well for us to increase our business.
Cons:
1. We don't like nor use ANY of the stock templates supplied, so we write our own code in an external HTML compiler. Their stock HTML compiler is OK, but becomes tedious and lacks features. So we write our emails in an external HTML compiler, and then paste it into Campaigner. Sometimes, after a test email, we need to make changes in the external compiler. Then we repaste it into Campaigner, for reasons unknown sometimes the formatting becomes corrupted, esp when using tables. It tends to add information that we did not supply. 2. We find the 'Save' command - should be simple - very confusing. Sometimes if we worked on an email for hours, and we want to send - there is a message asking if we want to send this version or the prior version that was not saved? We never know how to respond to that. Occasionally we have unknowingly sent out the wrong version. 3. Our old email software had a 'read more' feature, which was very convenient and functional. Campaigner does not supply this function. 4. The image library is very confusing. If we use an image in our email, we would expect it to be saved in the Image Library for future use. But it is not saved. We have learned to upload all of our images to the library in advance, otherwise there are always problems. 3. The uploading of new contacts often has problems occasionally. We go through the process, and nothing happens. Then we connect with customer service, and end up sending them the files via email for uploading.
Gurpreet
Easy to use!
Comments: Any time I've had questions or issues with Campaigner, Customer Support has been able to help. Whether it was a temporary power outage that prevented invites from being delivered to providing the domain/ip to prevent invites from being sent to junk mail. Campaigner makes good to deliver on their promises. I don't dread having to reach out to Customer Support because I know Campaigner will help me every time.
Pros:
Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.
Cons:
I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.
Ziff Davis Response
3 years ago
Hey Gurpreet, Thanks for this amazing review of Campaigner! Your feedback is extremely valuable to us and helps us to become better. Happy to hear that you like the ease of use and our reporting capabilities. In regards to any delivery concerns, we can definitely address this anytime with our dedicated Postmaster team. Please reach out to us anytime. Best, Carlos
Faith
Worst customer service and platform ever - plus they unsubscribed all of my customers and didn't let me know
Pros:
Nothing I can think of at this moment. You can see under "cons" what I really think of their product.
Cons:
1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times. 2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it. 3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things. 4) We get conflicting answers when we call customer service. In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.
Sam
Worst ESP Experience EVER - Verging On Scam Organisation
Comments: Campaigner is the worst ESP experience I've ever had. As a high-volume newsletter publisher, we send approx 500MM emails per year across multiple ESPs. We were persuaded by Campaigner to move away from our existing ESP as they would help improve deliverability, lower costs and support our transition. What a complete pack of lies! After signing a 6-month contract, they instantly locked our account or 48 hours after we imported our contacts with zero notice or explanation - just that their postmaster had some issues. After finally getting the account unlocked, we then started emailing our 'super users' from our previous ESP (i.e. those who had opened multiple emails recently)... Campaigner couldn't even match the open rates on that segment that our previous ESP could achieve on our entire list (including inactive). When I raised this I had to wait 2 days for a basic response. I'm now trying to cancel our account but of course, Campaigner got what they wanted - a 6-month agreement and now don't care about providing a decent service. It's now descended into finance and legal getting involved. This is a classic case of bait-and-switch. All I can say is STAY AWAY.
Pros:
The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability. It's all promises up-front.
Cons:
All of the features they promised: support, deliverability, platform
Hannah
Reliable and accessible
Comments: It served our needs well!
Pros:
It didn't take a ton of specialized knowledge to make a nice-looking email, building segments and sending emails was intuitive, glitches were rare.
Cons:
Customer service in the rare event of glitches wasn't great.
Ziff Davis Response
last year
Hello Hannah, Thanks for taking the time to leave this feedback. It's great to hear that it was easy to get started with your email design and segmentation, and we hope to continue to improve on all customer service interactions. Best, Carlos P, Community Manager
Jonathan
Issues with unsubscribed members
Pros:
more convenient than using internal email.
Cons:
Biggest issue is trying to re-subscribe members using the subscription forms. Our members tell us they want to receive our newsletters, but sometimes they inadvertently unsubscribe to Campaigner even though they tell us they want to receive our communications. When we send them the re-subscribe form, all users reported being taken to a payment request page. I contact Customer Support and they created a form for me; however, it had the same result. I unsubscribed a staff member to test it and they were redirected to a payment page as well when trying to re-subscribe. In the end Campaigner Support had to re-subscribe people for me. Now I have a mounting list of people who need to be re-subscribed and I cannot do it and the form I given them does not work. We are now looking for an in-house software option to avoid these issues. Also have issues with the mandatory Campaigner branded footer displaying in the newsletter body overlapping our content when viewed on mobile devices (mainly Apple).
Ziff Davis Response
2 years ago
Hello Jonathan, Thank you for taking the time to leave this feedback for us. Our goal is always to ensure that we deliver the best product possible to suit your needs. Please reach out anytime. Best regards, Carlos, Customer Marketing Manager
Meghan
Campaigner review
Comments: We use campaigner to send all of our consumer facing emails. We recently starting using the responsive design templates for a small segment of our emails but have found it challenging to recreate the brand look we strive for. But the customer support has been great for troubleshooting and problem solving.
Pros:
The one on one customer support is great. It's nice to have support for reporting, strategy and functionality questions.
Cons:
The platform itself is not the most user friendly. The toolbar at the top is dated - the icons aren't intuitive - and sometimes there are weird bugs (can't click to unbold text, font colors won't load, text won't align properly, etc.)
Ziff Davis Response
3 years ago
Hello Meghan! Very happy to hear that your interactions with one on one support have been helpful and positive, this kind of feedback is really nice to have. Also, thank you for your feedback in regards to the platform as this kind of information is very helpful from a product standpoint. There have been many improvements made recently with the new drag and drop email editor, you will see the option to use this when creating your email designs. We sincerely hope that helps address some of the concerns that you voiced.
carina
I have been using campaigner for about 10 years and my experience is always good, tech support great
Comments: nothing really
Pros:
great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.
Cons:
the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.
Ziff Davis Response
5 years ago
Hi Carina, Thank you for taking the time to review our platform. We love all the feedback and have passed it along to our team. If you have any questions feel free to let us! -The Campaigner Team
Brian
When we had issues start, we were ignored, then told nothing could be done.
Comments: Nothing. We were forced into it when they bought Email Direct.
Pros:
Not much to like. Any other ESP is better off for the money. I guess its a little more inexpensive than its competitors, but you get what you pay for.
Cons:
Extremely poor customer service. Constant changes that result in service outages. Terrible deliverability. Weak design platform. We began to have performance issues, alerted them to the problem, and were told after much discussion that basically they will not help. We moved to a new provider and our metrics increased by nearly 400%.
Ziff Davis Response
5 years ago
Hi Brian, Thank you for taking the time to review campaigner. We apologize for the poor customer service you have received and have passed it along to our team. Your platform feedback is very important to us and it helps us build for the future. If you have any other suggestions or questions do not hesitate to contact us. -The Campaigner Team
Jesse
Campaigner Review
Pros:
- I like that it's customizable with HTML. Customizing our own emails in this way is extremely important in our business. - Being able to see the metrics of who has clicked and how many times helps us to prioritize our follow up. This is huge.
Cons:
- Navigating the user interface can be cumbersome at times especially in reviewing the metrics for clicks, and opens. It seems to kick you back to the beginning and forces you to click through multiple menus to return to different options. - More insights into what was clicked and by who would be more useful. Or a profile of each contact and their activity within our emails would be nice. Being able to see that John Doe has opened the past 5 email blasts on office properties and clicked the brochure link on 3 of those would be ideal.
Ziff Davis Response
2 years ago
Hello Jesse and thanks for taking the time to leave this great feedback, I am glad to know that you are liking Campaigner for your email marketing. The details you left here are valuable and help to ensure we give the best experience possible. ^CP
Douglas
Campaigner is a workhorse for us
Comments: Very satisfied
Pros:
Easy to use, reliable, better email news.
Cons:
Wish the images would be easier to scale
Ziff Davis Response
2 years ago
Hello Douglas, Thank you very much for taking the time to leave this feedback for us. Wishing you well, Carlos Petersen, Customer Marketing Manager
Sefa
Unhappy Customer!
Comments: Not very good since it changed from EZ publishing
Pros:
No improvements since they purchased this from EZ Publishing
Cons:
Its compatibility with Dreamwaever is not very good
Ziff Davis Response
last year
Hello Sefa and thank you for taking the time to leave this feedback. We are continuously making improvements to meet the needs of our customers. We have recently added new features such as a drag and drop email editor, Reputation Defender contact list assistant, as well as the ability to send SMS marketing campaigns. It would be great to catch up further with you regarding what changes you would like to see, and show you what other improvements we have made. Please reach out to us anytime [email protected]
Michael
Review
Pros:
It is relatively easy to use. The support has been good so far.
Cons:
Was a long time Streamsend user. When we were forced to migrate to Campaigner, we were told that nothing would change which was not true. We pay more than double for the same volume.
Ziff Davis Response
3 years ago
Hi Michael and thank you very much for taking the time to come here and leave an honest review of your experience with Campaigner. I am happy to hear that our support team have been there for you. I would love to see if we can do anything about your package to ensure that you have the absolute best option to suit your needs. Please reach out anytime. Warm regards, Carlos
glenn
Great product
Comments: I think its been the best of the email products I've used.
Pros:
Very easy to import and export from our main client database
Cons:
experiencing many undelivered email due to one of the Campaigner servers having a "spam" label with several receiving client's servers... it should be taken off line or reassigned a new ip address....
Ziff Davis Response
3 years ago
Hi Glenn, Thank you very much for your feedback of Campaigner. I will work with our dedicated Postmaster team in regards to the item you raised here. Best regards, Carlos, Customer Marketing Manager