--- description: Learn more about Zendesk Talk price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Talk Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Zendesk Talk](/software/1024298/zendesk-talk) # Zendesk Talk Canonical: https://www.capterra.ie/software/1024298/zendesk-talk Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/1024298/zendesk-talk?page=2) > Cloud-based call center software that enables team members to offers phone support to customers. > > Verdict: Rated **4.5/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 21 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$49.00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Computer Telephony Integration - Contact Management - Dashboard - Data Security - IVR - Multi-Channel Communication - Queue Management - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Voice Mail ## Category - [Telephony Software](https://www.capterra.ie/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.ie/directory/30084/telephony/software) - [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software) - [Remote Work Software](https://www.capterra.ie/directory/31855/remote-work/software) - [Business Phone Systems](https://www.capterra.ie/directory/31101/business-phone-systems/software) - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ie/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Honest review with Zendesk" — 5.0/5 > **Allan Del Cris** | *16 December 2024* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: I have used this application for more than a year and I really appreciate the speed of this software. We have integrated our outlook account using this and Zendesk works the same way while ticketing system within the Zendesk itself is running. My organization use this for very long time and I have witness it why. Super useful, easy to navigate, and super reactive to user's action. I like the round robin software integration and sound in notif because in our department, we really need to finish our task urgently as soon as we received it. Easy to communicate. > > **Cons**: Sometimes, when we are experiencing error, process of resolving the issue took longer than what is expected. I hope resolving technical error can be improve. I also heard from our boss that it's a bit pricey. > > Overall, having the experience to use this software is a wonderful experience. Hopefully, pricing would go down a little because according to our boss, its a bit pricey. But for me who personally use this, the function and service we are looking fora software was provided by this software. ----- ### "Talking Zen" — 3.0/5 > **Verified Reviewer** | *18 March 2026* | Entertainment | Recommendation rating: 6.0/10 > > **Pros**: I liked its integration with the Zendesk suite and it's cool, almost indie branding and marketing design. I also appreciate the human agents behind the calls and at the time, how the app helped me back to the Zendesk page. > > **Cons**: I didn't like the long wait time, and that everything attached to it had a cost which felt prohibitive. It also felt cluttered with a lot of unnecessary documentation. > > Overall, I used it when I had a problem with Zendesk Suite and needed to speak to a live agent regarding problems with the apps themselves. So it was useful in a limited capacity but can't see it branch beyond that. ----- ### "Zen Desk did the job" — 3.0/5 > **Alex** | *2 February 2025* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: It was able to work well with our information systems. > > **Cons**: It took some time to become familiar and proficient with. > > A reliable product that did what it needed to for our purposes. ----- ### "Best way to Improve customer service" — 5.0/5 > **Ankit** | *30 September 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk > > **Cons**: It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk > > Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it . ----- ### "Zendesk Talk Review" — 5.0/5 > **Ramya** | *25 September 2023* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support. > > **Cons**: Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard. > > Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/1024298/zendesk-talk?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/1024298/zendesk-talk) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data