18 years helping Irish businesses
choose better software

Microsoft Outlook Reviews

4.5 (2,094) Write a Review!

About Microsoft Outlook

Combined email and calendar solution that lets users send, receive, and manage email plus track appointments and events.

Learn more about Microsoft Outlook

Pros:

It provides time and cost savings thanks to advanced search, folder, archiving technologies and drag and drop methods.

Cons:

It has problems sending out emails sometime to some server.

Microsoft Outlook ratings

Average score

Ease of Use
4.4
Customer Service
4.1
Features
4.5
Value for Money
4.4

Likelihood to recommend

8.4/ 10

Microsoft Outlook has an overall rating of 4.5 out 5 stars based on 2,094 user reviews on Capterra.

Have you used Microsoft Outlook before?

Share your experiences with other software buyers.

Filter reviews (2,094)

Robin
Robin
Medicare agent in US
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Complicated but it works

4.0 3 weeks ago New

Comments: Overall it’s been fine. It’s kind of confusing so I do very basic things on it. I’m sure someone more technological than me is way better!

Pros:

I have to use it for work to work with the email address I was assigned.

Cons:

I don’t like the others folder. It’s confusing and I don’t know how to not have it or to move all the other into focused

Paula
Marketing specialist in US
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Access to Microsoft Outlook

4.0 last month New

Pros:

Microsoft Outlook account allows me to access Microsoft products such Microsoft team and Microsoft office 356.

Cons:

Microsoft Outlook locks and get suspended in many logins attempts and not easy to unlock this doesn't favor the user since someone attempts might be someone else.

Igor
Manager in US
Nonprofit Organisation Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

MS Outlook is not effective when used in clients' communication

2.0 last month New

Comments: Frustrating when used extensively because it's just a waste of time and not effective.

Pros:

Microsoft Outlook seems to work fine when I use it between coworkers or email individual clients.

Cons:

As soon as I start sending emails to multiple clients my emails go into clients' spam folders. And, this problem is not easily fixable. So, email effectiveness becomes very low.

Ryan
Manager in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A great option for a company

4.0 last month New

Pros:

Outlook makes coordinating schedules and meeting very easy within clients and employees.

Cons:

Outlook’s navigation and UI can be tricky to navigate. I would prefer more tabs and less toolbar.

Esty
Secretary in US
Real Estate, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Secure for Business

5.0 3 weeks ago New

Pros:

It's very easy to use, very updated and secure, easy to manage tasks, easy to manage calendar.

Cons:

This software is very expensive. Our company was using Gmail before and upon changing our monthly fee went up from under $1,000 to over $3,000.

Rickilee
Founder in Canada
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Effective spam

5.0 2 months ago New

Comments: Effective spam filtering with paid subscription

Pros:

Minimizes distractions with strong spam filtering. Offers a comprehensive suite of tools for email management, contacts, calendars, and tasks

Cons:

Interface is not very intuitive and some features are complex and require time to master

Nate
Sales Representative in US
Food & Beverages, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Outlook is the Way To Go

5.0 3 weeks ago New

Comments: Outlook has been great to use. Every company I have worked with uses Outlook and for good reason. It has yet to be a hassle to use and has always been reliable for the busy day-to-day actions in my job.

Pros:

It is user friendly and allows many options to keep all emails organized. Including an easy to read and use calendar to balance a busy workload.

Cons:

Zero concerns or complaints about Outlook at this time! Been using this program for 8+ years and never an issue!

Allan Del Cris
Customer Service Representative in US
Outsourcing/Offshoring, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Outlook is the best email software!

5.0 2 months ago New

Comments: I really love this apps and have been using for so long since I was introduce with this on my first job. And for me, I feel like it gives me a strong professionalism when using this in professional settings instead of other email apps. I would highly recommend this to my friend.

Pros:

Microsoft Outlook has a strong security system. Easy to use. Can be use as personal email and free. Even in free version, you can you personal Signature and edit text easily.

Cons:

To be honest, I'm not seeing any cons with this apps. I've been using this in our production floor since day 1 and no any negative experience had happened.

Verified Reviewer
Verified LinkedIn User
E-Learning, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook is the Future

4.0 last month New

Comments: I would recommend Microsoft Outlook to any friends, family, or workplace environment. The app also allows the software to be very versatile and allows users to work just as efficiently on smartphones and other non-PC devices.

Pros:

The ability to collaborate effectively with others is beneficial in the workplace environment and for students of all ages.

Cons:

The controls are not the most user-friendly. I am now able to quickly navigate Outlook, but only with the help of YouTube tutorials.

Oluwalonimi
Oluwalonimi
Project Administration Assistant in UK
Verified LinkedIn User
Higher Education, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Efficient and Organized

5.0 last month New

Pros:

I am able to manage my emails. I also like the fact that I can recall emails I sent in error

Cons:

can't really say there's something I dislike

Crystal
Owner in US
Individual & Family Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

My Outlook on Outlook (MS)

4.0 6 months ago

Pros:

I like the fact that it is user friendly with simple help solutions

Cons:

The online application is not my thing. Idk why, but the actual app just works better for me.

Esther
Esther
Payroll Coordinator in US Virgin Islands
Verified LinkedIn User
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing Microsoft Outlook

5.0 4 months ago

Comments: My overall experience with Microsoft Outlook has been positive. One thing for sure, I am more organized with my time and workflow.

Pros:

I use Microsoft Outlook everyday for my job. I like that I can set up appointments on the calendar. I can schedule when I need to send out an email. I send mass emails without anyone knowing they are on my list.

Cons:

I actually like everything about Microsoft Outlook. I have not had anything negative happen.

Jodi
Senior specialist in US
Government Relations, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook is a must have in the workplace

4.0 6 months ago

Comments: I have used Oulook in a professional setting for at least 20 years and also on my personal email home accounts. It is generally pretty intuitive and easy to use with many features.

Pros:

I like the colored flag feature as it helps me keep my projects organized, and of course the ease of emailing and standard ooo work features and signatures are easy and a must for the office.

Cons:

I have found the last 3 years or so the calendar function is a bit flaky. I will shutdown my computer and all calendars will be wiped out the next day and I'll have to add them all again and it frequently freezes when opening calendar. Not sure if it is due to Teams link at work or not but they are both Microsoft products so you think it would not do that.

Amit
Amit
Senior Recruiter in India
Verified LinkedIn User
Staffing & Recruiting, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook: Useful tool to prioritize your work

4.0 8 months ago

Comments: The overall experience is quite positive for effective communication and timely response is a best tool by Microsoft.

Pros:

It helps us to prioritize the work, ensure timely response for a better client response.

Cons:

The application lags at times then need to refresh it get the fresh emails and got a limited storage capacity of old emails.

Fabrizio
Technician in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

The email client

5.0 8 months ago

Comments: I use Outlook for my work email and it allows me to manage my email in an easy and fast way. Outlook runs well and rarely hangs. It has a lot of features (I use a few, the search, the rules, the calendar and just an addon) and if a need support I easily find my answer on internet (of course you can contact Microsoft Support).
Indeed one of the best Microsoft Program.

Pros:

I think Microsoft Outlook is the best email client available, i like the interface and how menu and features are organized. Managing your enails and email accounts is easy, you can add a new account just following the instructions (in the file section or under the windows control panel) and manage you emails folders and e g. set some inbox rules. Also you can add event on your calendar and ask Outlook to alert you before they will take place. You can create PST archives and attach them to your email account. There are many addons from third party programs that you can integrate with Outlook, this is a really useful feature. Outlook works well and you will easily find documentation on internet in case of need. Of course Outlook is not free, but it is worth the price (there are several plans).

Cons:

The search bar placed in the top of the the screen and the new visualition, I prefer the old one (but it seems you can change it in some way). Mails are marked as read if you just click once on them by default. I dislike this option.

agnes
Quality supervisor in Canada
Pharmaceuticals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

excellent tool for email management

5.0 8 months ago

Comments: I use outlook daily at work. It is simple to use but at the same time provides many options and tools, including easy use of various format attachments. It includes the outlook calendar which is easy to use and very helpful in keeping track of meeting.
Great experience using Outlook

Pros:

- ability to create folder for easy sorting of emails and auto directing of emails based on contact/email address; - unread folder - easily allows to check unread emails which are visible in the unread folder - these can be additionally sorted by date, recipient etc; -the search function with various filters which makes it easy to find emails based on different criteria. - overall appearance of the application and ability to change it as per personal preference.

Cons:

Have used outlook for work for many years, and have not had any complaints

Taras
Designer in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Solid profession email client

5.0 7 months ago

Pros:

Matchable features of it are really good and the calendar integration is fantastic for a professional office in. Having multiple calendars allows you to have personal calendars integrated into company-wide calendars and that is a fantastic feature. Also sorting project related emails into folders is a great organizational tool.

Cons:

I dislike how app and the program are being upgraded. Computer malfunctions when you have the app version and the program software version on one PC. Windows is doing a lot of changes that aren't really necessary as they shouldn't fix something that wasn't broken but it seems the the moving into this whole cloud hosted 365 nonsense to get subscription fees. Also then you look update for the program is messing with how we are saving emails into folder structures. Also it's super annoying when one employee is on a Mac and certain features are simply messing from outlook on their machine. This shouldn't be. All menus should be the same.

Kevin
IT Intern in US
Warehousing, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Outlook's New Version: Faster but Missing Key Features

3.0 2 months ago

Comments: My overall experience with Microsoft Outlook has been a rocky one. The more feature-packed old version is pretty much useless, as it frequently stops responding, making you have no choice, but to upgrade to the new version, which is missing a lot of key features. However, Outlook is still great with certain things, like reminders, calendar, scheduling, seamless Microsoft 365 integration, among many other things. Overall a 3/5.

Pros:

What I like the most about Microsoft Outlook is that it seamlessly integrates with Microsoft 365, the calendar and scheduling features are great, and the search functionality is also great.

Cons:

The new version of Microsoft Outlook is missing lots of features. The old version of Microsoft Outlook is pretty much useless because it is extremely slow to open stuff, and will frequently stop responding, forcing you to upgrade to the new version.

Amy
Bartender in US
Food & Beverages, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Use Microsoft Outlook for superior email management!

5.0 last year

Comments: Microsoft Outlook has greatly helped me manage my company's emails in an easy and efficient manner and is very reasonably priced.

Pros:

Microsoft Outlook is easy, quick, and cost effective, and it really helps to manage all of my company's emails.

Cons:

Microsoft Outlook has given me no issues.

Omar
Fulfillment specialist in Canada
Broadcast Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft outlook best for email management!

5.0 last month New

Comments: Overall Microsoft outlook has been an excellent email client in our company. Our systems are fully integrated with this app and we have the ability to access outlook on mobile devices and stationary without any issues!

Pros:

I found Microsoft outlook to be the best software for email management. It has a very clean and organized interface. I was able to connect multiple email accounts on one platform and use the same setup across multiple devices.

Cons:

I think I Microsoft office sometimes has a lag when syncing emails from cloud storage, it doesn’t happen often but I guess it is expected to happen when you have 15 years of email data in an account.

Kirti
Senior Recruiter in India
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Outlook is great for scheduling meetings and email activities

5.0 2 months ago

Comments: Outlook is a great application for handling all email related actions , scheduling meetings .The mobile app is also great as it syncs seamlessly all the emails and send immediate notification as soon as a new email is received

Pros:

Outlook is useful for receiving and sending emails. While scheduling a meeting on outlook the option to auto pick the closest availability of multiple attendees is particularly useful as you need not manually search and select the free time slot.

Cons:

Outlook takes time to sync new emails if offline storage of emails is enabled

Megan
Owner in US
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook works for me....

5.0 8 months ago

Comments: I would recommend Outlook to my friends, other businesses and my staff. It's an all in program not just great for emails but for any office task you want to complete.

Pros:

It's easy to setup, use, and train my staff to used. Plus you can access all the other products without leaving Outlook. You can access word, Excel, PowerPoint and many more features all from one location.

Cons:

I would love to have more free storage space. But otherwise the program it's self is great.

Georgios
Engineer in Greece
Maritime, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook a daily and very useful tool for everybody.

5.0 last year

Comments: I use Microsoft Outlook in daily basis.
Is the best mail management program in the market.
I have it in all my devices and I can use it everywhere very friendly in use and I suggest it to every proffesional.

Pros:

Very easy to use, very friendly environment. Very useful the pinned mails tool. Best in the market mails management program. You can find it through app or through browser in every device pc,laptop,tablet and in every system iOS or Android.

Cons:

If you comlete your storage you need to pay in order to have access in extra storage. Also when I send a mail I can understand if my mail send it or not but I cannot see if my mail is opened or not.I mean if the receiver read my mail.This one feature that I can do it with an external app but not included in the Microsoft Outlook.

Issac
Senior Engineer in India
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A good email client application

4.0 2 months ago New

Comments: Outlook is great for all email services, its quick and is very useful for all calendar scheduling actions

Pros:

Outlook is the default email client and is easy to use for all email related Servies. Syncs quickly as soon as you are connected to the internet. Also setting emails rules is pretty easy for example to redirect emails from a particular sender to a folder

Cons:

Outlook search needs to be more refined as the search results are not always very accurate

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Defacto For Corporate Email System

4.0 last year

Comments: It's a solid email platform and integrates easily with MS 365 platform.

Pros:

It's familiar and easy to navigate with solid filtering functionality.

Cons:

The new Outlook has some bugs. Traditional view is what I like. As long as performance is good then so am I.