Square for Retail Reviews

Great for entrepreneurs

Comments: It is very easy to use and convenient for my customers

Pros:

The ease of use for this product is amazing. I love how you can make a sale with the virtual terminal by either swiping a card or sending an invoice.

Cons:

The fees per use can be cumbersome. However all pay portals have some sort of fee to use their product.

Great Point of sale system

Comments: Awesome and after using two other point of sale systems we have had no issues with the system going down. Very reliable.

Pros:

Easy to use! Download the App and get setup. I just recently bought their Square Register and it is awesome. Customer service will help you get the right APP for your business.

Cons:

Been using their credit card device for well over a year and have never had any issues. There isn’t one thing i don’t like.

Easy, Fast and Convenient, User Friendly!

Comments: Overall, this is a good program to use when you need convenience. When using square, in this day and age, fast, easy and quick are what is needed in today's society, and this program comes to the rescue. It is a great product, and I would recommend it to anyone that needs to buy / sell and get paid fast!

Pros:

This seems like the best program for small businesses. The program offers a very low credit card fee of 2.6%, from what I have noticed. The program also offers SKU and GTIN codes to be scanned successfully. You can have unlimited items in your inventory which makes this convenient for the user and the customer, especially when you can do next day transfers as well!

Cons:

Square does not work on Android platforms for the Free or Retail Plus versions. But it does on the Square POS version. Only thing, if you do not have the physical card, it seems to have a higher transaction fee rate.

They Allow Fraud and Theft

Comments: Horrible experience. Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square:
Her signed contracts, with an anti-chargeback clause
Photos of us performing the services at the event, with her in the photos
A chain of her emails, including an email after her event thanking us for job well done
Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.

Pros:

People understand how to use it, so it's widely accepted as a valid method of payment and no one is nervous about using it (they should be!)

Cons:

Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square: Her signed contracts, with an anti-chargeback clause Photos of us performing the services at the event, with her in the photos A chain of her emails, including an email after her event thanking us for job well done Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.

Perfect On-the-Go Payment Solution!

Comments: When I first began using Square, it was simply for fundraisers. My husband and I would participate in events, and we would allow patrons to make donations to the charity we were fundraising for. Now, as I begin designing my online store for home decor and crafts that I sell, there was no guessing on where I would have my store set up. Square has truly made it that easy to work with, that I suggest using them to everyone I know!

Pros:

I absolutely LOVE the ease of use of Square! The app allows you to literally set up your shop in mere minutes, and then allows you to input your products with prices for an easy tap to add it to your customer's cart. I especially love the Square business card that holds all my funds, which makes keeping business money separate from family funds so much easier!

Cons:

I honestly cannot think of anything that I do not love about this software. It is designed in a way that allows even the least techy person to set up their store and products, and go through a checkout seamlessly.

Square is a great payment platform for retail stores.

Comments: This system works great for pop-ups and retail stores. You can also track what you sell and square sends you emails when you are low on products. We will continue to use Square

Pros:

How simple it is to set up. You know exactly how much you are being charged. There is no hidden extra add ons. Square updated the os, so now if your customer wants to return 1 item and they purchased two, you just pull up the item and hit return.

Cons:

Just make sure you do all the updates for square and os system for any pad you are using. We use an Ipad and it works great! Not much to not like.

The simplest payment processing system

Comments: I have a small a small business and the square software works well for my needs

Pros:

The software is very easy to install. The pairing of the software with either the magstripe or the contactless reader is quite fast. Processing payments is a breeze and both readers can be used on the go or a set location.

Cons:

I don’t have any problems with the software itself. It would be nice to have a better rate for card processing.

Convenient, easy to use POS for small business

Comments: Overall, Square has simplified our POS system and with its easy to use reporting, we are able to manage our books quicker and more accurately.

Pros:

The ability to take Square from our main location, to mobile and take payment anywhere

Cons:

Connectivity issues with WIFI occasionally

Square is the Obvious Choice for POS Vendors

Pros:

It is reliable for customers and easy to use by our staff.

Cons:

We haven't come up with any complaints other than minor difficulties with connectivity in certain situations beyond Squares control.

Best POS for a small non-profit or business

Comments: Great fast point of sale software that does what it does very well.

Pros:

This software provides the best tools for managing sales on a small scale. It is fast, easy to use,and full featured.

Cons:

Honestly, this is one of the least expensive options out there but it would be nice to not lose the service charges from our income.

Awesome Product

Comments: Overall, I am very satisfied it seems they have thought of everything when it comes to this app. They also have fantastic customer service if you need to call them with questions. I started my business last year and square has been fantastic to use for pop up's. Processing payments is a breeze and I have had very small issues that were resolved quickly and with ease.

Pros:

I love the app that goes with this product. I hold many pop up events for my shop and the square is fantastic for this. Adding inventory and processing payments is fantastic. I set up the app in very little time and thought it would take so much longer. I really like being able to use it with my phone and ipad and it has made payments so much easier. I will only use this software for my pop up shops.

Cons:

Sometimes I have wifi issues, but they have a great feature that will still accept payments offline. So even though its a pain, I still receive payment later.

Square for Outdoor Retail Transactions

Comments: Square is accessible with a low entry cost and it allows users to get into the point-of-sale with credit cards easily. Per transaction cost is expensive. Now that certain banks offer the same buffering that Square does (at one time, Square was one of only a few), I believe I would have been better off selecting a local bank to work with that has a lower per transaction fee. However, for me, the customer service really is the downfall of Square. While everything is working, all is good. Once a problem arises, it becomes dicey.

Pros:

If you are in an outdoor recreational type of business, Square works well because it does not require internet to complete a transactions. It's buffering capabiity provides 72 hours of time between a transaction and when it must be connected to the internet to "send" the transaction . This allowed us work near a riverbank where internet was not available and still accept credit cards. This was hugely important.

Cons:

On one occasion, we had a transaction which billed double on the customer's credit card yet we only received payment once. Her bank directed her to us. Square's customer service was dismal. I ended up just eating the $150 transaction vs. attempting to work with them. Had I used a local bank, I think this would have been resolved with much more ease.

Simple and easy to use

Comments: My experience with it has been very good. To the point that I have no need or desire to change it. I can save peoples data on file to make that easier for them. I can run necessary reports as needed. I could do more with it however we really don't have the need for it.

Pros:

I use this for 2 purposes, 1) for our synagogue's gift shop and sales 2) as an option for our members to submit their tithes and offerings. I have both the simple square reader that I can use from my iphone as well as the stabilized system that holds the ipad with the card swiper and chip reader attachment. It is just so easy to use. I also like that the funds are moved to our accounts with out me having to move it or request it to be moved. I also like that the fee is taken out first then the amount is deposited rather that the full amound being deposited and a fee taken out monthly. It just simplifies it.

Cons:

I really don't have any complaints about it. I have used it before in my personal business and recommended it for the synagogue. There was a time that you would have had to invest in a credit card machine that was much more expensive. I am glad that something like square came along.

Easy to use for all people

Comments: We need to be able to track which massage therapist saw which client, and with the notes section, we are able to do so with ease. We can also track commission on products that way making sure no transaction gets left behind. We also use square for our payroll. Having it all linked to one account is great!

Pros:

Square was very easy to navigate. It has many options to customize the software to fit any business’s needs. You can write a custom note about each transaction, making it easy to review the register at the end of the day.

Cons:

I haven’t ran into any problems with the software. As a massage & wellness center, we often do events and need to take our ‘cash register’ with us. Square makes it easy using the same credit card reader for in house transactions or cell phones on the go. It is all tracked the same way.

Love Square! I've been using it a year and am very happy with everything!

Pros:

I love the integration with Big Commerce so I can easily sell online and in store with inventory syncs immediately. We do a lot of volume so the immediate inventory sync is very important to us or we would oversell items.

Cons:

The retail app needs some work but I understand they need more time to update the software. Once the bugs get worked out, I would love to have a complete retail POS solution. In my mind it would include, physical inventory counts using scanners for tons of inventory -preferable to have multiple people doing different parts of the store at the same time. Included in retail should be a report for the inventory status/financial which would include total count, total cost, and total retail price of the entire store/warehouse. Also, a better integration for Quickbooks online. I'm scared to add this integration because it gets horrible reviews.

Love it!

Comments: It's been great! No problem other than the name issue.

Pros:

Super easy to use and phenomenal customer service! I've had it for 6 months and never had a problem with the software.

Cons:

No cons except, there is no way to change your name with square. I got divorced and wanted to change my last name on square after I had it legally changed and they said I would have to start a new account from scratch. So now I'm stuck with that last name for my business.

Payments on the go!

Comments: Bang for buck this wins hands down and I recommend it for everyone, no more big expensive machines to carry around

Pros:

Running a hire company, receiving payments on delivery is required on a daily, the square system is amazing can keep in your pocket and works every time. build quality is important it’s been dropped a few times and still works fine, also charge life is awesome, only needs charging every few months!

Cons:

Fees, but you get fees with any eftpos option, bonus here is no monthly fee

Recieve Your Payment In Any Form With This Innovative Software

Comments: I utilize Square for Retail anytime that I am selling my merch in the streets. For example, if a customer is not carrying any cash, I simply will let them utilize their credit or debit card to make their purchase on the spot.

Pros:

The thing that I liked most about this particular software is the fact that it makes it possible for you receive any form of payment no matter where you are. It's simply the epitome of convenience.

Cons:

There were no cons with this particular software; and I can guarantee you that you would have an extremely hard time finding any as well.

One Stop, Square for Retail

Comments: Auditing inventory is so easy, you can set alerts to remind you when stock gets low. I can collect money anywhere I am and online. This gets deposited in my bank account within 24 hours usually. The reports are easy for anyone to understand. I can also get a vendor sales report so I can see which of my vendors have the hottest selling items.

Pros:

I love that I do not need any other applications to manage my payments and inventory. I have everything at my finger tips with this application.

Cons:

I know some people complain about the service charges. 2.6% plus $.10 per transaction at the time of this review.

Great POS for Small Business

Comments: Overall we are pleased with Square and its features. We would like to see Square integrate better with other platforms.

Pros:

Square is great for small business it allows the merchant to just pay a fee when a card is swiped rather than a monthly service fee and the percentage charged for swiping a card. They do have an inventory tracking system which is great if that is the only platform you use for inventory. You also get the benefit of free hardware if you choose not to purchase the Square POS system. Square deposits are quick, no holding funds for long periods of time like PayPal. Overall Square is very versatile and we have been very happy with it.

Cons:

The inventory tracking system is cumbersome and doesn't work nicely with QBO or Shopify. It cannot sync with our Shopify store which ultimately means we have to keep both platforms updated which is a real pain.

Best POS system on the market today!!!

Comments: My overall experience with Square for Retail has been great. Compared to other services it is head and shoulders above the competition and it seems like it will remain this way for the foreseeable future.

Pros:

Square for Retail adds a professional look to any small business. It helps raise the sales of your business while finding unique ways to reduce costs. It is a highly customizable app that can be tailored to the specific needs of your small business.

Cons:

The only thing that I dislike is the processing fee payment structure that they offer. It is a bit higher than other platforms, but the convenience and ease-of-use of the platform makes it worth it.

Great solution

Pros:

Inexpensive to buy! Swipers are free and chip readers are only 49.00. Square is easy to use in store or out of store. Processing fees are the lowest I've found anywhere.

Cons:

Make sure you use a tablet thats fast. Don't buy a cheap tablet of 30.00. pay upward of 75.00 other wise its very slow.

Easy to get started and expand as you grow!

Comments: Outstanding overall. Square is super reliable and user friendly.

Pros:

I like how easy it is to create a great looking online storefront. Clean and simple design options, easy to add/delete items, keep track of inventory, and an endless list of benefits!

Cons:

It is limited as far as page layout and imagery! The gift card function is not displayable on the product pages... or if it is I've not yet figured it out.

Seamless Website Integration

Comments: Amazing solution that just works! Loyalty program is awesome and like everything else, seamless. Honestly was not even planning on keeping the software once a better solution was put in place. This IS the better solution!

Pros:

I was able to have my website up and running within a day after the design team I hired to build my site were unable to deliver it in over a month's time. Once you have input your products to sell it is a seamless process to get them onto your own website with Weebly.

Cons:

There is a bit of redundancy when adding new products, but not too bad. Especially once you get the hang of it.

Easy to accept payments on the go and fantastic integration

Comments: I can charge for my uploaded products from Etsy (which love updates), or enter a specific dollar amount when charging a different price or charging for a product that hasn’t been listed online in my store. I get paid in a reasonable amount of time and it easily integrates with the rest of my shop for recording keeping.

Pros:

Along with the square credit card reader, I’m easily able to accept payments from my customers in person. I love that this is integrated with my Etsy shop. I’m easily able to charge for specific products, update my inventory when making a sale, and still keep track of the transaction inside my Etsy account.

Cons:

The only thing I don’t particularly like is the up charge for accessing funds immediately, but I can usually wait the couple of days to get paid and it’s not a big deal.