Square for Retail Reviews

Great for entrepreneurs

Comments: It is very easy to use and convenient for my customers

Pros:

The ease of use for this product is amazing. I love how you can make a sale with the virtual terminal by either swiping a card or sending an invoice.

Cons:

The fees per use can be cumbersome. However all pay portals have some sort of fee to use their product.

Convenient, easy to use POS for small business

Comments: Overall, Square has simplified our POS system and with its easy to use reporting, we are able to manage our books quicker and more accurately.

Pros:

The ability to take Square from our main location, to mobile and take payment anywhere

Cons:

Connectivity issues with WIFI occasionally

Alternatives Considered: PAYD

Reasons for Switching to Square for Retail: Fee's were less, along with glowing reviews about the functionality of the product.

They Allow Fraud and Theft

Comments: Horrible experience. Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square:
Her signed contracts, with an anti-chargeback clause
Photos of us performing the services at the event, with her in the photos
A chain of her emails, including an email after her event thanking us for job well done
Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.

Pros:

People understand how to use it, so it's widely accepted as a valid method of payment and no one is nervous about using it (they should be!)

Cons:

Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square: Her signed contracts, with an anti-chargeback clause Photos of us performing the services at the event, with her in the photos A chain of her emails, including an email after her event thanking us for job well done Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.

Square is the Obvious Choice for POS Vendors

Pros:

It is reliable for customers and easy to use by our staff.

Cons:

We haven't come up with any complaints other than minor difficulties with connectivity in certain situations beyond Squares control.

Small little POS at your finger tips

Comments: Its what we needed in a pinch to get sales orders working on the field at events. It worked well for conferences and venues.

Pros:

It was easy to setup and start using when you need it. You connect it to your phone and use it as a normal POS you would in a store

Cons:

Support isn't always easy to get a hold of and it wouldn't integrate it with our system. This is more for small business use and not for tracking and reporting on analytics.

Alternatives Considered: Lightspeed POS and PAYD

Reasons for Switching to Square for Retail: popularity it had over any other product .. we heard the name and purchased it.

Great Mobile POS

Pros:

Cost and set up were both affordable and easy, plus transactions were never an issue on any device or credit card. The processing fees were very reasonable for our use. The reporting features were very straight forward to implement in our CMS tools.

Cons:

Nothing!!! Could not find an issue if we wanted to, the hardware and software worked flawlessly.

Great allied for Retail Business

Pros:

While keeping operation and inventory counts synced seems difficult, Square for Retail delivers a great experience

Cons:

Maybe some discount when purchasing annual licenses would be appreciated, but overall the performance and ease of use is great

Easy and Quick for Merchandise Sales

Pros:

We use this for merchandise sales in the gym, primarily for retail like hoodies and T-shirts. It’s also great for use offsite, anytime we might be doing a pop-up event and selling merchandise there as well. Very easy for both the consumer and seller to use.

Cons:

I haven’t had any issues with this software. Being on both the end of the seller and customer, it provides a very seamless experience.

Awesome product!

Comments: Wonderful experience! Square for retail is easy and inexpensive!

Pros:

Square for retail is a very easy and inexpensive solution for any small business that uses a POS system.

Cons:

There really are no cons. None at all. I don’t have anything negative to say about Square for retail.

Works great

Pros:

It’s great for when you take your business on the go and you don’t take cash

Cons:

I haven’t used it much to not like anything

Easy to Use / Track Sales!

Comments: Overall it is easy for all of our team members to use!

Pros:

We use square daily to keep track of sold items / integrate inventory / keep track of customers purchases.

Cons:

We do not have any cons that come to mind!

Awesome Product

Comments: Overall, I am very satisfied it seems they have thought of everything when it comes to this app. They also have fantastic customer service if you need to call them with questions. I started my business last year and square has been fantastic to use for pop up's. Processing payments is a breeze and I have had very small issues that were resolved quickly and with ease.

Pros:

I love the app that goes with this product. I hold many pop up events for my shop and the square is fantastic for this. Adding inventory and processing payments is fantastic. I set up the app in very little time and thought it would take so much longer. I really like being able to use it with my phone and ipad and it has made payments so much easier. I will only use this software for my pop up shops.

Cons:

Sometimes I have wifi issues, but they have a great feature that will still accept payments offline. So even though its a pain, I still receive payment later.

Alternatives Considered: Stripe

Reasons for Switching to Square for Retail: Square was so much easier to use.

Best POS system I've found

Comments: As a small business owner, I would highly recommend Square over other services that have higher fees and monthly charges. It's easy to use and I almost never experience glitches, so customer service isn't even needed that much.

Pros:

Despite what I wrote in my "cons", this really is the best software I've found for card sales for my company. Most of them charge you a monthly fee in addition to a percentage of every sale, which thankfully is not the case with Square. It's very easy to use if you're not familiar with POS software. Customer service is also very easy to reach and quite friendly from my experience.

Cons:

Unfortunately, you have to buy their most expensive software to only have 2.4% taken out from every credit card purchase. Otherwise, you'll be charged more. I know that's just how POS systems are... but it's too bad we are charged a percentage of every purchase to simply use their product, given it's not their money. I also wish there were more customization features available. I just used Quickbooks (which is compatible with Square) instead of Square itself to do all the customizing so I also didn't have to put Square advertisements on all of our receipts, which doesn't look very professional.

Simple and easy to use

Comments: My experience with it has been very good. To the point that I have no need or desire to change it. I can save peoples data on file to make that easier for them. I can run necessary reports as needed. I could do more with it however we really don't have the need for it.

Pros:

I use this for 2 purposes, 1) for our synagogue's gift shop and sales 2) as an option for our members to submit their tithes and offerings. I have both the simple square reader that I can use from my iphone as well as the stabilized system that holds the ipad with the card swiper and chip reader attachment. It is just so easy to use. I also like that the funds are moved to our accounts with out me having to move it or request it to be moved. I also like that the fee is taken out first then the amount is deposited rather that the full amound being deposited and a fee taken out monthly. It just simplifies it.

Cons:

I really don't have any complaints about it. I have used it before in my personal business and recommended it for the synagogue. There was a time that you would have had to invest in a credit card machine that was much more expensive. I am glad that something like square came along.

Easy to use for all people

Comments: We need to be able to track which massage therapist saw which client, and with the notes section, we are able to do so with ease. We can also track commission on products that way making sure no transaction gets left behind. We also use square for our payroll. Having it all linked to one account is great!

Pros:

Square was very easy to navigate. It has many options to customize the software to fit any business’s needs. You can write a custom note about each transaction, making it easy to review the register at the end of the day.

Cons:

I haven’t ran into any problems with the software. As a massage & wellness center, we often do events and need to take our ‘cash register’ with us. Square makes it easy using the same credit card reader for in house transactions or cell phones on the go. It is all tracked the same way.

Love Square! I've been using it a year and am very happy with everything!

Pros:

I love the integration with Big Commerce so I can easily sell online and in store with inventory syncs immediately. We do a lot of volume so the immediate inventory sync is very important to us or we would oversell items.

Cons:

The retail app needs some work but I understand they need more time to update the software. Once the bugs get worked out, I would love to have a complete retail POS solution. In my mind it would include, physical inventory counts using scanners for tons of inventory -preferable to have multiple people doing different parts of the store at the same time. Included in retail should be a report for the inventory status/financial which would include total count, total cost, and total retail price of the entire store/warehouse. Also, a better integration for Quickbooks online. I'm scared to add this integration because it gets horrible reviews.

Love it!

Comments: It's been great! No problem other than the name issue.

Pros:

Super easy to use and phenomenal customer service! I've had it for 6 months and never had a problem with the software.

Cons:

No cons except, there is no way to change your name with square. I got divorced and wanted to change my last name on square after I had it legally changed and they said I would have to start a new account from scratch. So now I'm stuck with that last name for my business.

The new way to handle Point of sale

Comments: We started using Square just for events then migrated to using it for all of our credit card transactions and now we use it for our entire point of sale.

Pros:

The overall ease of use is great. But the real winner for our organization was that the merchant fees were so much more reasonable than our prior merchant. The ability to track inventory is also very helpful, and has simplified my life.

Cons:

The void system being only for restaurant usage is a bit frustrating. The reporting system could also use more options for customization.

Great product!

Comments: I would definitely recommend this product to somebody just for the ease-of-use alone! If you are a crafter or a small business owner who travels and has a booth instead of brick and mortar for a store I highly recommend this product for easy travel! Or even if you are a store that has brick and mortar it is so easy to add and change your inventory but I also highly recommend this product for you!

Pros:

I love using my square register for my retail as a crafter and a writer. I go around to craft shows to sell my books and my products and I use Square all the time. It is a great product because it is so easy to use and I can use it right on my phone which makes it even simpler so I don't have to log a laptop or another credit card processing system with me.

Cons:

The only problem I have with this product is the fact that the percentages for the processing fees keep going up. Not making very much as a crafter or a writer every penny counts. I wish there was a way to minimize the processing fee .

No confusing statements

Comments: I am a mobile type business and also can easily take payment over the phone or easily swipe a card if available, without carrying around a very large terminal.

Pros:

It is easy to use and I know exactly what my fees are going to be as it is not dependent on a certain type of card which may unknowingly charge me a higher rate. Overall the platform is easy to use.

Cons:

I really don't have any thing bad to say about the software or platform except maybe I do wonder about if I ever have to contact customer service I have heard that is very hard to get problems addressed or make personal contact with a customer service representative.

Square for Retail is the easiest I have ever used.

Comments: This product is perfect for my needs. Works exactly as described on their website and support (if needed) is immediate and complete. Use with confidence.

Pros:

Very easy to use. Quick email confirmation / almost instant at times. Fast turn around when actually getting the money into my bank account. I use it A LOT for credit card purchases over the phone (no card present). Yes, the fees are about .5% higher but always very FAST and very Reliable.

Cons:

Nothing. I only use the remote card swiper when at a seminar or speaking engagement.

Now i spend my days enjoying my job

Comments: again spending my time doing more valuable things lets me grow my business instead of counting tee shirts

Pros:

This feature is amazing, it takes a little time to set up, but time well invested. I no longer spend my days counting inventory, just look on the system and current count of all products right there.

Cons:

cant say any cons here. We are a water sports concession. Offering hats, sunscreen, phone dry bags etc

Gets the Job Done

Comments: It easily satisfies our need for a payment processor, but we struggle to get it to do much more than that even after years of use. We've had trouble updating inventory and printing barcode labels. I'm not sure it justifies the monthly subscription price point.

Pros:

Square is an easy payment processing solution that we have been able to integrate into our retail store operations. I appreciate that it can keep track of inventory, but the process of adding items can be overwhelming. It's big strength is in it's reporting functions and it's ability to easily track YoY.

Cons:

We have a lot of glitches with the program, despite updates. We will have to restart and re-login. It is also difficult to add individual inventory items. Also the register display format is not customizable, you are limited to the defaults.

Square

Pros:

I love that it's so easy to send invoices in just a second! It keeps track of your clients names and client info, services, invoices etc which is such a timesaver! I can look st a glance and know what invoices have been paid and which ones need to send again.

Cons:

I would love there to be a way to enter services in so you don't have to type it in each time when making an invoice.

Get Paid Now!

Comments: Square has made us more money. We do not have to spend time waiting to be paid anymore. 10/10 recommend.

Pros:

We love the ease of use for both us and the client. We used to have to wait for payment via check and sometimes we'd have to follow up with clients for months without getting paid. Now when our technicians are wrapped up in the field.. they have the client pay instantly using their mobile phones with card reader. No more waiting for payments!

Cons:

Square is a great software and clients trust it. There is nothing that is negative about Square. Love it.