Cin7 Orderhive is the ultimate automated eCommerce order management, and inventory management software for retailers and wholesalers.
Pricing is attractive, and supposed features - but that's all.
You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet.
Filter reviews (265)
Filter reviews (265)
Great, just great! Their customer service is much better than other alternatives.
- Inventory Sync across all marketplaces.
- Saved us money in operating expenses.
- Helped us reach higher ranks in many marketplaces including eBay and Amazon.
- Allows us to provide better customer service.
- Allows us to work with Drop Shipper with ease.
- Allows us to make better PO (since we know exactly how many products were purchased across all marketplaces).
Customer support: They have responded within few hours and was available on the phone / Skype whenever I needed them. Software: They offer integrations with all the main marketplaces and there isn't any limitation on the number of users. for each marketplace. They have templates for each situation you may encounter as a business such as an invoice, PO and many more. It's possible to export any information you need, create new orders via their system which is very valuable to manufacturers, as they work with Dealers. Price: I've checked all their competitors: Skubana, Zentail, SolidCommerce, Sellbrite and more, and I can tell you with complete confidence that at this time, Orderhive offers the best price for the features they provide. Ease of use: Their system is more advanced than most of their competition. They provide many features so it takes few days to get the hang of it but in return, you have control of everything. Their only real competition, in my opinion, is Sellbrite but the price difference doesn't justify it. My overall impression of them is very good and I suggest that if you manage more than two marketplaces and have an issue maintaining inventory count, try them. I'm certain you won't regret it.
In my opinion, they are missing a listing tool, better analytics tools, and PO to be a complete package but I'm not complaining since you can solve two of those issues with a little bit of knowledge in Excel.
For the money Orderhive works better than some really expensive programs we have tried.
Comments: Orderhive is an overall great value. Its inventory, kitting and bundling capabilities have made managing our inventory very easy. It has more robust inventory features than Zentail and SkuVault, however in other areas it still has a way to go. It has been more accurate with tracking our inventory across the marketplaces than other programs, and while it has more features, Inventory is really the only one we use regularly. I would love to see it grow into multi-channel listing management and add some more basic features and rules, but overall we are very happy with orderhive and will continue to use it.
It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far.
*No half cent pricing- unable to use many of the built in features. *Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship
The easiest inventory management software made everything straightforward
Comments: The key issue that Orderhive handles is the logistical updates on time with order management with adequate control, time-to-time update, and logistical challenges. Orderhive helps to access the numerous orders up to date without any lag. a single application can track all orders and check to see whether customers have returned any items. Also, we can verify whether the merchandise has actually reached the consumer. The management of orders is simplified. The logistics flow and accurate records of customer information, including shipment addresses, are shown.
Orderhive is the greatest CRM for order management in terms of quality, dependability, accessibility, and no troubles to date thanks to its excellent interface. It allows users to monitor all orders with appropriate filters and categories. It makes keeping tabs on your inventory levels straightforward. It is simple to register recently arriving products and consumer-made transactions using their well-maintained interface. Orders and inventory can be easily managed, shipments can be tracked, and the entire process can be seen with just a few clicks. Technical support is kind and knowledgeable. The same small, dedicated crew is committed to assisting us whenever we have an issue.
Sometimes there was a lot of latency due to traffic, but that has now changed. They have now made it impossible to access a customer's contact information. According to me, Orderhive's analytics tool is its major drawback. To raise stock levels and increase the deliverability of out-of-stock orders, they should enhance their prediction algorithms. On the other side, their software frequently failed to import orders into their hive from other sources.
Avoid to save time and pain with poor support
Comments: Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue.
Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products
Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .
Comments: Excellent and very helpful App!
I like mostly all the features and a very friendly-user App.
The least I don't like about it is sometimes instant product sync command is not responding.
A must have for any product based business
I use OrderHive to as my inventory and order management app. It keeps track of everything I have on hand, orders I have coming in (from Etsy, Amazon, Shopify, etc.), and I can input my own orders from sales reps or wholesale accounts. I can then print packing slips, send invoices, input inventory I have coming in,, and much more! The support is very quick and helpful though I haven't needed much help since it runs smoothly. I highly recommend this app to keep track of all you have going on.
I was previously using an order management software that sold, so I was fairly familiar with how they work, I needed some help getting a few things set up, but it was smooth sailing after that.
A perfect for my ecommerce store
The strong integration with Woocommerce and Quickbooks and the easy to use workflow
Ideally I would like shipping integration into my shipping partner they are currently looking at this
Comments: Support has been very helpful and responsive. Easy to set up and integrate with current software.
Inventory Management is most effective for us. We are using it for the fulfillment starting next month.
There is not an option to utilize bar code scanning for picking and shipping.
OrderHive ROCKS!! Easiest integration flow I have come across
Comments: IN LOVE..will recommend.
integration and chat help. pricing and easy of setup
pros are not always super responsive cs time and onboarding calls can be challenging because not native english speakers - but totally doable.
Great Customer Service
The customer service is excellent. [sensitive content hidden] has been a lot of help. Would not have been able to set it up without her.
Still too new to the software to know...
No customer service
Comments: Disaster, with no assistance, rude arrogant service and then abandoned us completely before the system is 40% operational and refusal of any refund. $5,000 USD for a total waste of our time.
We loved the concept when it was being sold with promises of automating our systems but it was lies
EVERYTHING, the people are dishonest and extremely rude and arrogant. They provided NO useful service for our needs. The customisation which we had to pay for has never been completed and still does not work. The system does maybe 10% of what was promised. As a time-saving automation, it is a complete failure and costs us more time to run than doing a totally manual operation. Simple things like a monthly inventory summary report we are told is not possible and asked why would we need that?
Excellent! I have tried many of the others and this is by far superior in every way!
Comments: Daily sales summary report emails are great! Love the inventory capabilities. Not too complicated and utilizes bundling/kitting of products. Can integrate Xero. Instant pushing of updates to eBay, no time delay at all. Great, friendly and timely responses from customer service which are available nearly 24/7. Price is perfect. Lots and lots of features.
First would have to be the customer service as it is second to none. They are quick and clear to answer your query and fast to fix any bug. They also take onboard your suggestions for any improvement. Secondly I love the product and bundle functionality. It is very precise and you can accurately account for all inventory so you don't over sell and get the correct numbers. Thirdly I love how updates on inventory are instantly updated to eBay. This is very important as my previous software I would use would often update within 10 minutes frequently causing me to over sell a bit. Orderhive DOES NOT HAVE THIS PROBLEM! I also like the ease of use or the depth of functionality. If your a new user and want to get up and running quickly you can do this with OrderHive and when your a confident user you can start to dive into the other functionality to make your ecosystem of eccomerce software a much richer experience saving you even more time. Summing up, this software has it all and believe me I have looked. The price is right, the interface is vibrant and uncluttered and intuitive. Nothing but praise for OrderHive. Well done guys!
This might sound picky but I don't like the fact I can't order the current sales by order value. They have an "Old View" which you can switch to which will let you do this but not under the "New View". When I brought this up with OrderHive they said they would talk to their technicians to see what they can do.(I anticipate this will be updated soon). Can't ask for more. I don't like that I can't set the inventory levels to be pushed to eBay. This is helpful for selling limits. They offered a work around for this which is setting a second warehouse and only having the amount of stock available in that warehouse that you want pushed. This fixes the problem but is slightly double handling though not too much bother. Im struggling to think of anything else I "Like Least".
So yes very happy with the product the service and the price. for us it is the way to go Recommended
We are a small online business with over 1000 products selling on multiple channels, & with our product's always increasing, we were desperate to find a cost-effective alternative to spreadsheets & the need to use substandard website plugins, for linking products between sales channels, plus we needed a reliable system to keeping track of product variants, multiple supplier sources and of course our sales v/s product costs,
The biggest problem with finding never mind choosing a viable alternative was primarily cost, most of the online cloud based inventory management systems are ridiculously priced & over bloated for our needs, it took us a great deal of searching and demos before we found Orderhive.
On reviewing this company & their software platform, i came across a post that stated one of the major concerns with this East Indian based company was a deficiency in language both verbal & grammatical.
I can honestly say that as an Englishman I have found their communication within both medians to be exemplary, as well as the quality of the personal customer service I have experienced, their staff are professional, knowledgable & always quick to respond with not only standard information & explanation but also with listening to suggestions (We needed a sort filter to display out of stock / low stock products in the inventory list) within a month it's now available, how cool is that!.
The software is also visually crisp simple to use & very responsive, as of yet we have only utilised two of the many available integrations Ebay & Woocommerce, as we were trailing the product & only wanted to pay the starter level price of $49.99 a month, now we are sure & happy with the suitability,functionality & personal professional customer service orderhive offer us, we are planning to upgrade to the business level at a $99.99 annual subscription fee,as this level will offer us a further 4 active integrations, these are needed for adding Quickbooks online, stripe, amazon.ca & Canada post.
It is important to mention however that to fully trail the product you need to subscribe to at least the starter pack as the demo version wont allow the integrations, when i queried as to why? the explanation was that when activating the integrations with third-party companies there is a cost to them (Orderhive).
So we figured ok business is business we all have expenses & signed up to the lowest monthly plan while i tried their product. Axiology Imports Canada
Orderhive Inc. Response
6 years ago
Hi Paul. Thank you for the detailed feedback. :)
Great software for selling across multiple marketplaces
The integration is straight forward and the product does everything that is needed from order management software. The best thing about this software is the customer service. It's very easy to open a new ticket from any page while using the software and I have always received a reply within minutes which is extremely impressive. The customer service personnel are very knowledgeable about the software and have always resolved any issues.
Overall the software is very good and does everything that we need. The software can occasionally load the data on the pages a bit slow but once you clear your cache it resolves the issue.
Excellent customer support! Lots of integrations. Quick syncing. Great value!
Love the customer support. You always get a quick response to your questions and they're available for a Skype call if needed. Given the almost 10 hr time difference they're doing a phenomenal job of making themselves available when convenient for you. The real time sync and multitude of integrations is excellent. Shipping integration is a time-saver and makes it easy to compare rates of your integrated carriers. The included USPS account has the lowest USPS rates we could find. Having the ability to request Custom Features at a reasonable cost is another plus.
Need to be able to ship multi-package shipments and Bill Third Party. Ability to Edit shipped orders that have not been invoiced. Due to the custom nature of our products we need to be able to use the same SKU multiple times in the same order.
Good but can be better
Comments: We have automated our shipment and replacement process. Warranty tracking and shipment tracking had its ups and downs (mostly downs)
Ease of use, very good in its core functionality, and excellent assistance. Support provided by account managers is very good.
Constant failures of webhooks and data sync failure between order and shipment modules
Love, Love, Love This Product and the Support is Phenomenal
Comments: Excellent!!!!! is totally helping us automate our order processing and shipping functions
We are a Food Bank for animals and need a lot of customization on how we fulfill our orders *Love the Custom Templates for our business it is huge to be able to customize our own templates to work with our systems. *Love the sync with our online store, we can also print multiple orders at the same time on separate pages, we can print our own customized shipping labels exactly like we want them also printing multiple on separate pages *Love the support - it did take me awhile to get used to the time differences between the US and India but now totally in the swing works great and having our own support guy is totally the best - always there even on holidays - Awesome!!!!! *Love the price as it works within our budget *there are really several other features we like and they are constantly working to upgrade and add new features to help jThank you so much Orderhive team for all you do to Help Us Help Them!
Still working through the learning process but at the moment would say the scanning process but know it is a new feature and they are working to upgrade it's functionality
They need to hire a better team of developers...
Comments: They have a very nice product, but i was never able to fully tested because the magento integration that they advertised doesnt work... i reported this, and they recommended me to hire a developer to fix the api connection... while testing this product i tested at least half a dozen alternatives (SellerActive, Finale Inventory, Zoho Inventory, Ecomdash), every single one of them had no issues connecting to Magento or reaching the API. I guess they should hire some professional Magento Developer who fix their connection, instead of suggesting their customers to do it... after 4 weeks of emails going back and forth, i gave up and move to SellerActive...
Its easy to create a product and push it to different channels
Magento integration is advertised, but it doesnt work, and they dont know exactly how to make it work
Lacking some aspects but overall a good inventory system.
This software has great reports and I can bundle products from the stores we sell on. It also has more integrations for our type of business such as houzz and stripe which no other inventory management software has; trade gecko being one of the other software's we considered.
When we are typing manual orders it doesn't bring up all variations at times. For instance we could have 21 variations of a diamond tool so we need to know our SKU's off hand to make it quick and easy. Also we would like to see an integration with Mailchimp and be able to see product sales by Category per month instead of having to look them up one at a time. Customers tab is great but we have many customers that are under a singular company. It would be more beneficial to have the ability to have a "Company" tab and be able to sort customers under their company. A great example would be if our rep from company a comes in and buys something we can find company a and bring up a ticket for him, however if another person from company a comes in we would find company a and make the ticket for him.
Orderhive Inc. Response
6 years ago
Hey Michelle, Thank you for the feedback. We will take your suggestion into considerations.
Product looks good, but Customer service is not there
Everything looks like it might work really well. Data is well formatted, gui is easy to use, and the pricing is fair.
Customer service is bad. Normally you can't judge customer service during the trial period. Sales is normally where most companies shine, but not orderhive. Their free trial allows 2 integrations - which if you use amazon FBA and merchant fulfillment, is used up by one marketplace. I begged and pleaded to be allowed to try the setup that I would be purchasing - I need 2 woocommerce, 2 amazon, 1 xero, 1 shipstation, and 1 etsy intedgration to see if this would work for my setup. Support was like a robot - "Company policy is 2 integrations per trial. Delete current integrations to test others" Also, each postal carrier is another integration... That isn't the point of this service, to see if you can integrate 2 channels. If you only have 2 channels, you don't need this software in the first place! I was not able to contact via phone - "the person you are trying to contact is unavailable right now" - and no voice mail available. I'd advise to go to a company that trys to help your business.
Orderhive Inc. Response
6 years ago
Hello Ron, Sorry for inconvenience. It is true that we allow 2 sales channel integration to test during trial period but we always allow the customer to add more channels on request. You would have simply dropped us email on [email protected] and we would have allowed you more channel. I will investigate on my end, that which agent asked you to upgrade before testing and educate him about process. Again, sorry for inconvenience. You can directly contact me on [email protected] I will get your channels upgraded.
One of the best Inventory management Software we used!
Customer service is amazing, they respond at anytime and get things fixed in no time.
They charge too much for Integration with other apps and softwares, Missing some features important to us in transfer orders and purchase orders modules.
The best order / inventory management system I have ever used
Comments: My stock levels are now syncing correctly across channels and I can keep on top of everything I need.
The features included in OrderHive are reminiscent of a system much more expensive. Unlike a number of other systems, it just does what you need - syncs inventory across multiple channels, downloads orders and makes it easy to fulfil those orders. I particularly like the order tracking feature where you can see the status of an order in the delivery process with updates from carrier tracking. I am exceptionally impressed with their support team - they are responsive and helpful and nothing seems like too much trouble. Even if you want a custom feature or something tailored to your business they are willing to look at it and provide reasonably priced customisation.
Sometimes it is a little slow to load, but other than that I can't fault the program or support. Every time I have thought there was something I didn't like about the system the support team have either given me an alternative way of doing it or I have been going about it the wrong way.
Been using Orderhive for more than 2 years!
Comments: Very helpful and worth every penny!
What I love about the software is the ease of use. This allows us to monitor not only our stock levels but also our estimated revenues which can easily be found on their dashboard.
Some times there are glitches (which most of the software have) but its minimal and they resolve any issues right away.
Easy to use, powerful tool for managing and selling inventory
Comments: We've had a very solid experience using Orderhive . One of the best things about this product, is the active development team. They are not standing still by any means - recently they updated the user interface, added insured shipments, and improved the overall flow. The active support team makes it easy to fix anything issues you might come into contact with. We tried a lot of different software - the simplicity and small learning curve made this one a winner.
Active developers and support team are one of our favorite things. Clean interface. Ease of converting sales into shipments. Tracking of packages built in
Can be a bit slow at times to load between pages Updates occur without documentation, so you don't always know what has changed
Orderhive Inc. Response
6 years ago
Thank you Harrison !
Great inventory management software
Feature rich and a very simplified user interface, yet packs alot of advance functions. Able to pull customized reports and check inventory logs to a great detail. Orderhive also provides very good and attentive customer support.
Being a cloud based app, sometimes it lags when inputting large amounts of data. Also, syncing between different programmes using APIs may have delays, something e-commerce business with sensitive inventory controls might face issues with.