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A firecall is a method that allows someone to get temporary or emergency access to a secure computer or information system to perform a particular function. Temporary authority is granted for only a limited amount of time to keep the system accounts secure or inaccessible by those otherwise unauthorized to access them.

What Small and Midsize Businesses Need to Know About Firecall

Typically, a firecall is made by a security administrator or information owner who can grant the temporary privileges via one-time-use credentials, such as a user ID or password. A firecall may be necessary under circumstances when an employee needs to work outside of normal business hours or requires elevated privilege to fix a computer problem.

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