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Affective Computing
Affective computing refers to computer technologies that can use a variety of sensory inputs, via cameras or microphones, to interpret, detect or simulate the emotional state of a user. The goal is for the computer to recognize these states and adapt and react to them as well.
What Small and Midsize Businesses Need to Know About Affective Computing
Through affective computing, computers can understand human emotions better, which creates insights that can help businesses make improvements. For example, if an upset customer calls a support line, the system can detect the customer's tone of voice and route the call to a superior support specialist.
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