---
description: Discover and compare Contact Centre Quality Assurance Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Contact Centre Quality Assurance Software for Mac - Price comparison & Reviews - Capterra Ireland 2026
---

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# Contact Centre Quality Assurance Software

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> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
2. [Nextiva](https://www.capterra.ie/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
3. [Talkdesk](https://www.capterra.ie/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
4. [CXone Mpower](https://www.capterra.ie/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
5. [Five9](https://www.capterra.ie/software/132405/five9) — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
6. [CloudTalk](https://www.capterra.ie/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
7. [Genesys Cloud CX](https://www.capterra.ie/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
8. [XM for Customer Experience](https://www.capterra.ie/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.
9. [Convin](https://www.capterra.ie/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
10. [JustCall](https://www.capterra.ie/software/157853/justcall) — 4.1/5 (223 reviews) — Quality assurance with real-time AI coaching, automated scoring, compliance tracking, and integrations to improve agent performance
11. [Insightful](https://www.capterra.ie/software/142813/workpuls) — 4.8/5 (156 reviews) — Deliver great service every time with 360° call center quality insights.
12. [Nextiva Contact Center](https://www.capterra.ie/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
13. [Squaretalk](https://www.capterra.ie/software/219046/squaretalk-matrix) — 4.9/5 (101 reviews) — Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization
14. [Froged](https://www.capterra.ie/software/196490/froged) — 4.5/5 (56 reviews) — FROGED's Platform will help you increase MRR \& reduce churn through proactive onboarding, support \& engagement tools.
15. [Scorebuddy](https://www.capterra.ie/software/124360/scorebuddy) — 4.5/5 (43 reviews) — Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
16. [Verint Automated Quality Management](https://www.capterra.ie/software/104168/impact-360) — 3.7/5 (19 reviews) — Gives visibility to operations to improve contact center and back-office quality, performance, and compliance.
17. [inconnect](https://www.capterra.ie/software/164772/omnichannel) — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
18. [VQ Online](https://www.capterra.ie/software/1019817/vq-online) — 4.7/5 (18 reviews) — An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective.
19. [Intalk.io](https://www.capterra.ie/software/199866/intalk-io) — 4.1/5 (13 reviews) — Omnichannel customer interaction platform enabled with advanced quality assurance and management capabilities.
20. [Balto](https://www.capterra.ie/software/169149/balto) — 4.3/5 (11 reviews) — Balto unites agents with AI to enable better conversations that deliver results. An AI-Powered Contact Center at Your Fingertips.
21. [Klearcom](https://www.capterra.ie/software/1066714/klearcom) — 4.8/5 (11 reviews) — Enhance Contact Center Quality Assurance with Klearcom’s automated, single-test SaaS IVR testing.
22. [HiperMe\!](https://www.capterra.ie/software/1050688/hiperme) — 4.8/5 (10 reviews) — Cloud-based solution that lets users manage corporate communications and customer service contact centers from a single place.
23. [Gryphon ONE](https://www.capterra.ie/software/146599/sales-intelligence) — 4.7/5 (9 reviews) — Gryphon ONE helps marketing, customer service, \& sales grow revenue, improve CX, \& reduce risk by balancing compliance \& business goals
24. [IPscape](https://www.capterra.ie/software/81931/ipscape) — 4.9/5 (8 reviews) — ipSCAPE Contact Centre Technology includes Quality Assurance functionality for compliance and performance
25. [Rezo](https://www.capterra.ie/software/205195/rezo) (0 reviews) — Data-first Contact Center powered by Autonomous Agents. Experience the power of AI-driven efficiency with Rezo.ai today\!

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.ie/directory/30597/predictive-dialer/software)
- [Call Recording Software](https://www.capterra.ie/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ie/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.ie/directory/30999/auto-dialer/software)

## Links

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You can also review past calls, spot trends, and give focused feedback.\n\nInsightful tracks both on-call and off-call work. Reports and dashboards show key metrics like AHT, FCR, and agent activity. Managers can also review chats and emails to make sure quality stays high across all channels.\n\nInsightful’s contact center analytics software can improve how your team works every day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96a0ac5f-e07a-44a0-8fa2-62158a1f14fb.png","url":"https://www.capterra.ie/software/142813/workpuls","@type":"ListItem"},{"name":"Nextiva Contact Center","position":12,"description":"Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. \n\nThe platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.ie/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"Squaretalk","position":13,"description":"Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. 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Using one platform you can: \n- Automate support (live chat, help desk & integrations)\n- Increase product adoption (in-app messages and email campaigns & automations)\nPlus increase engagement, overall MRR, and retention.\n\nTry FROGED for FREE today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.capterra.ie/software/196490/froged","@type":"ListItem"},{"name":"Scorebuddy","position":15,"description":"Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. \n\nScorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa625803-652a-4ef9-8d3c-7fb66a640232.png","url":"https://www.capterra.ie/software/124360/scorebuddy","@type":"ListItem"},{"name":"Verint Automated Quality Management","position":16,"description":"Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed. Agent KPIs provide performance trends with coaching and learning event markers. Alerts triggered when performance falls below an acceptable range shorten the time between identifying an issue and taking corrective action.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94c2c314-afc8-467b-bc17-fd3d53e594da.png","url":"https://www.capterra.ie/software/104168/impact-360","@type":"ListItem"},{"name":"inconnect","position":17,"description":"Manage all CX channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. \nCentralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. \nBoost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. \nReduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. \nMaximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines. \nOptimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform. \nEnsure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.capterra.ie/software/164772/omnichannel","@type":"ListItem"},{"name":"VQ Online","position":18,"description":"VQ Online is a web-based quality assurance platform used to improve contact center team performance.  Multiple scorecards across programs and channels, real-time reporting, and easy-to-export data ensure coaches are focused on the right behaviors.  VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts.  Also provides support for QA assignment and tracking.  Hosted in a SOC Type II environment in N.A.\n\nAn unlimited number of agents, evaluations, and historical records can be accommodated at no additional charge.  Flat rate pricing is available for larger centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b32f392-9df8-4cf5-ad1a-ad7ca6aefa21.jpeg","url":"https://www.capterra.ie/software/1019817/vq-online","@type":"ListItem"},{"name":"Intalk.io","position":19,"description":"intalk.io is an Omnichannel Customer Interaction Platform.   intalk.io is enabled with advanced quality assurance and management capabilities:\n1. Ability to tag recordings\n2. Filter recordings as per custom criteria\n3. Customised Quality Process and Escalations \n4. Design custom evaluation forms\n\nWith its cloud capabilities, you can run a contact center on-cloud with agents connected from home.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7518f9b4-c85f-4203-bb7d-5f70881118e1.png","url":"https://www.capterra.ie/software/199866/intalk-io","@type":"ListItem"},{"name":"Balto","position":20,"description":"Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Today, Balto has guided over 250 million calls, provided over 450 million real-time recommendations, and driven millions in increased revenue.\n\nWith Balto, the results are astounding:\n\n- AmTrust improved CSAT scores by 25%\n- Arsenal Business Growth reduced ramp time by 83%\n- Florida Window & Door increased conversion rates and appointments by 30%\n- The Junkluggers decreased call duration by 6%\n\nBalto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more. An AI-Powered Contact Center at Your Fingertips.\n\nLearn more at balto.ai","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9f0f792-70eb-4746-ad3c-29203fea9d04.png","url":"https://www.capterra.ie/software/169149/balto","@type":"ListItem"},{"name":"Klearcom","position":21,"description":"Enhance Contact Center Quality Assurance with Klearcom’s IVR Testing\n\nEnsure top-tier contact center quality assurance with Klearcom’s domestic IVR testing, available in over 100+ countries. Our automated, single-test SaaS platform enables real-time testing of toll and toll-free numbers across fixed-line and GSM connections, requiring no installation and offering 24/7 triage.\n\nKlearcom’s AI-driven platform empowers multinational contact centers to proactively detect and resolve issues within their domestic speech-based IVRs. By pinpointing root causes in real-time, you can avoid disruptions and maintain superior service quality across all regions.\n\nOur cutting-edge AI technology rapidly analyzes the full customer call path, benchmarking performance and delivering immediate alerts on every detected issue. Leveraging machine learning, automatic speech recognition, and audio fingerprinting, Klearcom provides a comprehensive view from customer to agent.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9db0a50c-6f31-4698-a345-0cd3fe5e672d.png","url":"https://www.capterra.ie/software/1066714/klearcom","@type":"ListItem"},{"name":"HiperMe!","position":22,"description":"HiperMe is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/514d6040-4524-4b08-bd62-111aedf87eb5.jpeg","url":"https://www.capterra.ie/software/1050688/hiperme","@type":"ListItem"},{"name":"Gryphon ONE","position":23,"description":"Gryphon ONE empowers organizations to grow revenue by preventing over-suppression of reachable contacts. With 25+ years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. \n\nGryphon ONE's proprietary AI delivers real-time intelligence to support business-specific objectives across every customer interaction. The platform’s actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction enables a personalized experience, improved agent performance, and increased customer satisfaction. \n\nGryphon ONE mitigates risk by offering a trusted, automated, platform-based approach to contact compliance.  The real-time platform protects against TCPA and other Do Not Contact violations with automated screening and blocking, regulatory updates, opt-outs, and comprehensive audit trails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/caba4e72-a817-4dbb-92ff-11c507da0268.png","url":"https://www.capterra.ie/software/146599/sales-intelligence","@type":"ListItem"},{"name":"IPscape","position":24,"description":"SCAPE Contact Centre Quality Assurance is built into our technology.\n\nQuality Assurance features include:\n- QA module where manager are able to create metrics and allocate scores to a call recording\n- Speech Analytics - AI Listeners are created and are used to monitor calls and surface issues such as script compliance and specific keywords\n- Play Announcement can be use to record and play Terms and Conditions for customers. A visual 'flag' is added to the call recording for QA to check","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64838adc-1965-474a-90b6-308e36763614.png","url":"https://www.capterra.ie/software/81931/ipscape","@type":"ListItem"},{"name":"Rezo","position":25,"description":"Rezo.ai is a Data-first Contact Center powered by Autonomous Agents that revolutionizes contact center operations with AI-powered solutions and real-time support. With our suite of products, including Engage AI, Analyze AI, and Agent Assist, we empower organizations to streamline customer interactions, enhance agent performance, and optimize business functions for greater efficiency and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d7c5431e-d5c8-424e-b792-01eb229e6fb8.png","url":"https://www.capterra.ie/software/205195/rezo","@type":"ListItem"}],"numberOfItems":25}
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