---
description: Discover and compare IT Ticketing Systems Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: IT Ticketing Systems for Mac - Price comparison & Reviews - Capterra Ireland 2026
---

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# IT Ticketing Systems

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [Dynamics 365](https://www.capterra.ie/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
2. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
3. [ScreenConnect](https://www.capterra.ie/software/147830/ScreenConnect) — 4.7/5 (1895 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
4. [Odoo](https://www.capterra.ie/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
5. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
6. [TeamSupport](https://www.capterra.ie/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
7. [mHelpDesk](https://www.capterra.ie/software/77264/mhelpdesk) — 4.3/5 (823 reviews) — Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more.
8. [Salesforce Service Cloud](https://www.capterra.ie/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
9. [JIRA Service Management](https://www.capterra.ie/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
10. [Apptivo](https://www.capterra.ie/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
11. [CXone Mpower](https://www.capterra.ie/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
12. [SolarWinds Service Desk](https://www.capterra.ie/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.
13. [Agile CRM](https://www.capterra.ie/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
14. [SysAid](https://www.capterra.ie/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
15. [Maximizer CRM](https://www.capterra.ie/software/154610/maximizer-crm) — 4.1/5 (366 reviews) — Customer relationship management solution designed specifically for the unique challenges that sales managers and sales teams face.
16. [Pulseway](https://www.capterra.ie/software/141792/pulseway) — 4.7/5 (310 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
17. [Front](https://www.capterra.ie/software/132901/front) — 4.5/5 (286 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
18. [The Mortgage Office](https://www.capterra.ie/software/9277/the-mortgage-office) — 4.8/5 (285 reviews) — Trusted for 45+ years, The Mortgage Office delivers the most innovative, secure, and user-friendly loan management platform available.
19. [Yonyx](https://www.capterra.ie/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
20. [SAP Customer Experience](https://www.capterra.ie/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
21. [Dameware](https://www.capterra.ie/software/179422/dameware-remote-support) — 4.5/5 (244 reviews) — Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
22. [Claritysoft CRM](https://www.capterra.ie/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
23. [Kaseya VSA](https://www.capterra.ie/software/100303/kaseya-vsa) — 4.0/5 (206 reviews) — Kaseya VSA is a cloud-based RMM software that lets IT professionals monitor, manage, and secure endpoints from anywhere.
24. [Issuetrak](https://www.capterra.ie/software/16499/issuetrak) — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
25. [Tracker](https://www.capterra.ie/software/141766/trackerrms) — 4.7/5 (186 reviews) — Tracker is a recruitment ATS and CRM platform with robust solutions for sales, marketing, automation, onboarding, AI, and more.

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Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.ie/software/87908/teamsupport","@type":"ListItem"},{"name":"mHelpDesk","position":7,"description":"mHelpDesk is a cloud-based software designed for field service businesses that helps automate first customer contact, streamline service-based businesses, and more. 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The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ie/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":9,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ie/software/138769/jira-service-management","@type":"ListItem"},{"name":"Apptivo","position":10,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.ie/software/1011835/apptivo","@type":"ListItem"},{"name":"CXone Mpower","position":11,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ie/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":12,"description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ie/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":13,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.ie/software/135148/agile-crm","@type":"ListItem"},{"name":"SysAid","position":14,"description":"SysAid offers a robust IT Ticketing System powered by Agentic AI, automating the repetitive, time-consuming work involved in ticket resolution. Our AI Agents intelligently categorize, prioritize, and even take the first action on incoming tickets, dramatically reducing resolution times and freeing IT teams to focus on complex issues. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. Revolutionize your IT Ticketing System with SysAid’s AI for more impactful workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.ie/software/107225/sysaid","@type":"ListItem"},{"name":"Maximizer CRM","position":15,"description":"Maximizer is a CRM solution specifically designed for sales teams. With Maximizer's analytics and insights, teams can effortlessly monitor & achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/62f02345-3554-401c-8a79-90f2dc8edac2.png","url":"https://www.capterra.ie/software/154610/maximizer-crm","@type":"ListItem"},{"name":"Pulseway","position":16,"description":"Unlock unparalleled control and efficiency with Pulseway RMM. Elevate your IT management with real-time monitoring and management capabilities accessible from any device. Receive instant alerts, troubleshoot issues remotely, and streamline workflows with customizable automation. Comprehensive reporting and security features ensure optimal performance and compliance. The user-friendly interface and multi-platform support make Pulseway RMM suitable for IT professionals, managed service providers, and businesses of all sizes. Enhance productivity, minimize downtime, and experience the future of IT management. Try Pulseway RMM today for a transformative approach to remote monitoring and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.ie/software/141792/pulseway","@type":"ListItem"},{"name":"Front","position":17,"description":"Front is a customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. It offers a comprehensive solution for managing customer communications across various channels, including email, chat, and SMS. \n\nKey features include a collaborative inbox for real-time teamwork, AI-powered automation for efficient responses, and a built-in knowledge base and ticketing system for organized support. The platform integrates all service channels into one platform, enabling seamless coordination and personalized customer experiences. Its analytics feature also provides insights for service improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.ie/software/132901/front","@type":"ListItem"},{"name":"The Mortgage Office","position":18,"description":"The Mortgage Office is the most trusted loan management software platform, empowering lenders of all sizes for 45+ years. From private lenders to municipalities to non-profits and educational institutions, The Mortgage Office delivers the most innovative, accurate, and user-friendly platform for loan origination, loan servicing, and fund management.​ Streamline complex processes with features like borrower and investor portals, advanced analytics, and seamless integrations with industry-leading tools such as Geraci Lightning Docs, Jonah Direct, and USIO.​ Built on a secure, cloud-based infrastructure, The Mortgage Office ensures compliance, reliability, and scalability. Save time, reduce costs, and enhance borrower experiences with online portals and customizable dashboards.​ Join 1,100+ lenders managing over $190B in loans globally. Discover how The Mortgage Office can simplify your lending and help drive your growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd596411-b3be-4635-b634-137a429e56d6.png","url":"https://www.capterra.ie/software/9277/the-mortgage-office","@type":"ListItem"},{"name":"Yonyx","position":19,"description":"Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. \n\nYonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.ie/software/130406/agi-self-service","@type":"ListItem"},{"name":"SAP Customer Experience","position":20,"description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.ie/software/77372/sap-crm","@type":"ListItem"},{"name":"Dameware","position":21,"description":"Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/445eff17-8ecf-49b8-a33e-44412e7eedbd.png","url":"https://www.capterra.ie/software/179422/dameware-remote-support","@type":"ListItem"},{"name":"Claritysoft CRM","position":22,"description":"Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e07270c-1477-4f11-a45e-d47e3a554da5.png","url":"https://www.capterra.ie/software/123868/claritysoft-crm","@type":"ListItem"},{"name":"Kaseya VSA","position":23,"description":"Kaseya VSA is an integrated IT systems management platform that can be leveraged across IT disciplines to streamline and automate IT services. Kaseya VSA integrates key management capabilities into a single platform and offers IT teams the ability to automate tasks and workflows, manage any device remotely and protect every endpoint with enhanced threat detection, automated patch management, and more.\n\nThe platform offers comprehensive monitoring, alerting and auto-remediation of IT issues. It includes asset and inventory management, remote access for troubleshooting, and network monitoring from LAN to cloud. Kaseya VSA features mobile device management, patch approval dashboards, policy management, and a mobile app for IT management. With security features like ransomware detection and integrations with other IT solutions, Kaseya VSA is a unified RMM platform that improves operations and service delivery for managed service providers and IT departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bc82e8c-1253-4071-b558-d183c4fc5016.png","url":"https://www.capterra.ie/software/100303/kaseya-vsa","@type":"ListItem"},{"name":"Issuetrak","position":24,"description":"Issuetrak is an issue tracking and workflow software designed to streamline customer support operations. It tracks issues, ensures compliance, and enhances customer experiences with features like omnichannel ticket submission via app, email, or webforms. The centralized Issue Hub allows users to view, manage, and update tickets efficiently.\n\nThe platform includes automated issue assignment, customizable task flows for collaboration, a knowledge base for storing key information, and asset management for tracking hardware and software. Issuetrak offers flexible deployment options, including on-premises or cloud hosting, and provides implementation assistance, training, and ongoing support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.ie/software/16499/issuetrak","@type":"ListItem"},{"name":"Tracker","position":25,"description":"Tracker is a comprehensive, all-in-one ATS and CRM built by recruiters for staffing and consulting firms. Known for its intuitive UI, customizable workflows, and powerful automation, Tracker streamlines the entire recruitment lifecycle. \n\nIts standout client support and success teams are widely praised for proactive guidance and deep industry knowledge. With mobile access, AI features like smart matching and “Hey Eva” voice commands, and over 1,200 clients, Tracker is built to scale and evolve with your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52a53eb7-8275-420a-9438-1c4e364b55c6.png","url":"https://www.capterra.ie/software/141766/trackerrms","@type":"ListItem"}],"@id":"https://www.capterra.ie/directory/32623/it-ticketing-systems-software/deployment-options/mac/software#itemlist","numberOfItems":25}
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