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Call Center Workforce Management Software
Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking. Read more Read less
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Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
Learn more about Dynamics 365
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM with call center, tasks, Kanban board, Gantt chart, messenger with video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world.
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Talkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments.
The solution is the leader in Gartner's Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Learn more about NICE WFM with AI forecasting and machine learning 2.0 for digital channel management. NICE WFM's capacity to quickly transform how planning, hiring, forecasting, scheduling, and intraday management are executed has made it the platform of choice among contact center leaders.
Learn more about NICE CXone
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.
The patented Gong Revenue Intelligence Platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.
Over 2,000 innovative companies like Paychex, PayPal, Hubspot, LinkedIn, MuleSoft, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality.
Learn more about Gong.io
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Five9 is a leading provider of cloud contact center software, empowering agents, enhancing CX, and exceeding expectations.
Five9 is an industry-leading provider of cloud contact center solutions for more than 2,500 customers worldwide, facilitating billions of customer engagements annually. The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.
Learn more about Five9
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial.
Learn more about Kixie PowerCall
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.
Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Learn more about Calabrio ONE
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
Aspect Workforce (formerly Alvaria Workforce, Aspect Workforce Management / Aspect WFM) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.
Learn more about Aspect Workforce
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Genesys Cloud™ unifies customer and agent experiences across phone, email, chat, text and social channels.
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.
Learn more about Genesys Cloud CX
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
RingCentral Contact Center solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Center cloud solutions and call center software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.
Learn more about RingCentral Contact Center
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships.
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.
Learn more about Nextiva Contact Center
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Playvox's AI-driven WFM simplifies staffing, empowers employees, and supports omnichannel contact centers, boosting efficiency.
Playvox's Omnichannel Workforce Management (WFM) streamlines capacity planning, forecasting, scheduling, and intraday planning with AI, minimizing time and effort. Cloud-based accessibility ensures remote management ease. Real-time insights aid in managing staff allocation and complex customer interactions. Flexible change management empowers employees with shift swaps and time-off requests. Interactive dashboards consolidate key performance indicators (KPIs) for efficient planning and monitoring. Tailored for omnichannel contact centers, Playvox supports multi-step interactions and concurrent digital service channels, surpassing traditional voice-centric solutions. Its user-friendly interface promotes quick adoption and efficient customer service delivery.
Learn more about Playvox
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Insightful’s call center quality management software tracks agent activity in real-time to enhance call center quality assurance.
What is call center quality assurance beyond monitoring calls? Insightful’s call center quality monitoring software offers 360° insights into agent productivity by capturing both on-call and off-call activities.
Real-time tracking automatically populates a call center quality monitoring scorecard, helping managers adjust workflows, reduce bottlenecks, and optimize staffing as demand fluctuates. This comprehensive call center monitoring improves both call center quality and call center cost savings.
Customizable dashboards provide a clear view of agent utilization and workload balance, helping boost quality assurance for call centers and prevent burnout. With proactive call center quality monitoring and smart capacity analysis, Insightful’s call center quality assurance software supports data-driven coaching, ensuring consistent quality and high customer satisfaction across in-house and outsourced teams.
Learn more about Insightful
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft.
Learn more about Sprinklr
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Cloud Contact Center Software deployed instantly.
Full API based. CRM plugins. Connect real or
virtual agents.
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.
ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies.
Learn more about ZIWO
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Assembled is a modern workforce management platform built for rapidly scaling support teams.
Assembled is a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled’s workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Learn more about Assembled
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Understand what's happening in the field at scale with our conversational intelligence platform and boost your team's performance.
Stop randomly searching through thousands of customer interactions to find the right information.
Gain an overview of your teams' on-the-ground reality with our conversational intelligence platform!
Boost your business by gaining a better understanding of your market, your team's performance, and your customer's needs.
Join 400+ European companies who trust us.
Learn more about Modjo
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Scalable and customizable cloud-based call center software solutions to meet your needs. Welcome to the call center software hub.
TCN is a leading cloud-based call center technology provider for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omnichannel, IVR, call recording, business, and voice analytics required to optimize operations and adhere to industry regulations. Built for scale.
Learn more about TCN
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX.
Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.
Learn more about Sharpen
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
A web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Call Center Studio is the world’s first and only Google-based contact center software that delivers effortless scalability and utmost efficiency.
Call Center Studio’s budget-friendly pay-as-you-go model, serverless infrastructure that enables remote working, open API facilitated seamless integrations, UI-friendly interface, supreme reporting capabilities, and 24/7 dedicated project and support teams are what global businesses and BPOs rely on to elevate customer and agent experience.
Learn more about Call Center Studio
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.
Access from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.
Learn more about 8x8 Contact Center
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, & other unified communications tool.
MonsterVoIP is cloud-based business phone service offering a unified communications platform with hosted VoIP, SIP trunking, contact center, SD-WAN, call recording, video meetings, cloud fax, and bulk SMS messaging. The all-in-one solution aims to equip organizations of all sizes with feature-rich communications tools to improve productivity, support distributed teams, deliver superior customer experiences, and gain transparent pricing, CRM integrations, analytics, and high-quality voice and video.
Learn more about Monster VoIP
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK-based team.
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK-based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.
It's the reason MaxContact handle over 100 Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.
Learn more about MaxContact
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Features
- Labor Forecasting
- Performance Metrics
- For Call Centres
- Employee Scheduling
- Intraday Management
