---
description: Discover and compare Knowledge Base Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Knowledge Base Software for Mac - Price comparison & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software for Mac](https://www.capterra.ie/directory/32454/knowledge-base/software) > [Page 5](https://www.capterra.ie/directory/32454/knowledge-base/software?page=5)

# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [WebsiteAlive](https://www.capterra.ie/software/141296/websitealive) — 4.8/5 (6 reviews) — WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience.
2. [TEMS.ai](https://www.capterra.ie/software/1075760/TEMS-ai) — 5.0/5 (6 reviews) — AI-based knowledge tool providing digital work instructions and AI guides, training, quality checks, and maintenance on every shift.
3. [Seenaps](https://www.capterra.ie/software/1078394/Seenaps) — 4.8/5 (5 reviews) — Seenaps is a network management software that centralizes various operations for franchise businesses and retail networks.
4. [IFS assyst](https://www.capterra.ie/software/6742/assyst) — 3.5/5 (4 reviews) — The world's most advanced best practice based IT service management software solution.
5. [C2CRM](https://www.capterra.ie/software/134118/c2crm) — 5.0/5 (4 reviews) — C2CRM is the best CRM to manage your prospects and customers. Sales Automation, Marketing \& Customer Svs. Easy to use and affordable.
6. [Aurea CRM](https://www.capterra.ie/software/170211/update-crm) — 3.5/5 (4 reviews) — Manage every lead, opportunity, and interaction with customers throughout their journey with Aurea CRM.
7. [Drupal Wiki](https://www.capterra.ie/software/207218/drupal-wiki) — 4.5/5 (4 reviews) — The Enterprise 2.0 Wiki for enterprise applications with central functions in quality management.
8. [SpiceX](https://www.capterra.ie/software/95190/spicecsm) — 4.3/5 (3 reviews) — SpiceCSM is a cloud based integration \& automation platform making it easy to connect disparate systems, and automating manual tasks.
9. [Skyward CRM](https://www.capterra.ie/software/147314/skyward-crm) — 4.5/5 (3 reviews) — Helps business to improve their relationship with customers by creating differentiated and winning CRM strategies.
10. [ServiceTonic](https://www.capterra.ie/software/112516/servicetonic) — 4.5/5 (2 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
11. [CRMNEXT](https://www.capterra.ie/software/118388/crmnext) — 4.5/5 (2 reviews) — CRMNEXT is a global CRM solution provider, a specialist in optimizing customer relationships.
12. [Auric Prospector](https://www.capterra.ie/software/24582/auric-prospector) — 2.5/5 (2 reviews) — Web based CRM that includes opportunity management, customer service and reporting.
13. [toaster team](https://www.capterra.ie/software/1025798/toaster-team) — 4.5/5 (2 reviews) — Tool used by Japanese employees to share or gain access to company rules, guidance, and insights from a mobile device.
14. [myQuest Connect](https://www.capterra.ie/software/1036901/myquest-connect) — 5.0/5 (2 reviews) — myQuest Connect helps organizations improve productivity \& collaboration in the flow of work.
15. [DiliGenie](https://www.capterra.ie/software/1043238/diligenie) — 5.0/5 (2 reviews) — DiliGenie’s Knowledge Base is the hub for users to gain knowledge and utilize the tool to the fullest.
16. [Brand Embassy](https://www.capterra.ie/software/143200/brand-embassy) — 5.0/5 (1 reviews) — Brand Embassy is an omnichannel digital customer service platform for contact centers. It is cloud scalable and costs saving solution.
17. [Second CRM](https://www.capterra.ie/software/144727/second-crm) (0 reviews) — Cloud based easy to use software to improve customer relationships, increase sales and much more.
18. [Fluid Topics](https://www.capterra.ie/software/146654/fluid-topics) (0 reviews) — Fluid Topics is a powerful Knowledge Base Software designed to transform your product content into intelligent information.
19. [eGain AI Knowledge Hub](https://www.capterra.ie/software/151575/egain-knowledge) (0 reviews) — Powered by AI and analytics, eGain Knowledge Hub is a one-stop knowledge management solution for the digital-first, remote-first era.
20. [Salesdoor](https://www.capterra.ie/software/205641/salesdoor) (0 reviews) — Budget-friendly Pharma software for Specialty Pharmacy, Pharmaceutical business, Labs and Durable Medical Equipment (DME’s) Companies.
21. [Rock Solid](https://www.capterra.ie/software/213638/oneview) (0 reviews) — Rock Solid is a leader in easy-to-use cloud software for resident engagement, legislation management, and process automation.
22. [Verint Knowledge Management](https://www.capterra.ie/software/1012420/verint-knowledge-management) (0 reviews) — Using patented AI, Verint® Knowledge Management™ enables businesses to create more accessible ways to connect people to answers.
23. [Unleash](https://www.capterra.ie/software/1028301/unleash) (0 reviews) — Cloud-based tool that enables organizations to integrate multiple resources and search information and data using a unified portal.
24. [SmartConvo](https://www.capterra.ie/software/1073982/SmartConvo) (0 reviews) — SmartConvo transforms your enterprise data into instant, accurate answers with AI-powered insights, boosting efficiency.
25. [Trace](https://www.capterra.ie/software/1076438/Trace) (0 reviews) — Struggling to onboard new team members or hand over tasks quickly? 🚀 Trace helps you document best-practice workflows \& hack-arounds

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## Related Categories

- [IT Ticketing Systems](https://www.capterra.ie/directory/32623/it-ticketing-systems-software/software)
- [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software)
- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ie/directory/32454/knowledge-base/software)
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Management will finally have the analytics to gain complete visibility into their sales and customer service operations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13897b8f-c6e3-4008-97de-de53af88a7f2.png","url":"https://www.capterra.ie/software/24582/auric-prospector","@type":"ListItem"},{"name":"toaster team","position":13,"description":"toaster team is a knowledge base creation tool for larger Japanese companies. Professionals involved in policymaking, such as top-level managers and HR managers, can work together with back-office employees to draft business manuals, in-house wikis, SOPs, charts, checklists, instruction manuals, etc. Once a knowledge base is set up, members of staff can access it from a mobile device or make contributions to it in a variety of languages, individually or simultaneously. It features web clipping, file attachment, video, and voice-over features, as well as templates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d1538db-8f4f-402d-ada1-754408c2e6d8.png","url":"https://www.capterra.ie/software/1025798/toaster-team","@type":"ListItem"},{"name":"myQuest Connect","position":14,"description":"myQuest Connect helps organizations improve productivity & collaboration in the flow of work. The myQuest Connect bot is accessible directly via Microsoft Teams, and allows you to increase employee productivity by creating flawless knowledge sharing across the organization. Employees can anonymously submit questions to the bot, and automatically receive answers from the knowledge base. 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This module is instrumental in ensuring that users and engineers alike are well-informed with knowledge to deliver and receive optimal solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78554204-5294-493d-9928-3faaeb093ea5.png","url":"https://www.capterra.ie/software/1043238/diligenie","@type":"ListItem"},{"name":"Brand Embassy","position":16,"description":"Brand Embassy is the top-rated cloud customer service platform providing integrated 35+ social media channels, instant messaging, live chat, email, and AI-powered chatbot builder. Brand Embassy is an implementation and solution partner also for popular channels like WhatsApp Business or Apple Business Chat. Trusted by enterprises in the industries of Telco, Banking, eCommerce, and retail. Brand Embassy is a safe, scalable and costs saving solution. BE is easy to integrate.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0845e4d7-9c8f-4277-8971-aad4549f2200.png","url":"https://www.capterra.ie/software/143200/brand-embassy","@type":"ListItem"},{"name":"Second CRM","position":17,"description":"Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale.\n\nAlong with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027658a2-451d-4dfb-a715-5862f164e0b6.png","url":"https://www.capterra.ie/software/144727/second-crm","@type":"ListItem"},{"name":"Fluid Topics","position":18,"description":"Fluid Topics is an Enterprise Knowledge Platform that transforms your product content into intelligent, actionable knowledge, revolutionizing the way users search, discover, and engage with information. With Fluid Topics, you can easily build a unified, AI-powered knowledge base that consolidates resources from across departments, ensuring everything is accessible in one central location. Our smart search and intuitive navigation make it effortless for users to quickly find the information they need and access important resources on demand. Manage multiple knowledge bases for different brands, products, or audiences from a central platform. Additionally, you can deploy AI-driven applications or AI-powered chatbots that allow users to ask questions naturally and receive instant, accurate responses, offering a personalized, ChatGPT-like experience tailored to your company’s product knowledge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47f20082-cb87-4ed0-802f-163458d7fbad.png","url":"https://www.capterra.ie/software/146654/fluid-topics","@type":"ListItem"},{"name":"eGain AI Knowledge Hub","position":19,"description":"#1 AI Knowledge Platform - eGain AI Knowledge Hub\n\n-  Rated #1 by analysts and practitioners, the eGain AI Knowledge Hub is a rich, “whole-product” AI knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike. \n\n- Part of the eGain Knowledge Hub is eGain AssistGPT™, a comprehensive, no-code, generative AI tool that helps agents, authors, and operations managers become more effective and efficient.\n\n- Top score for Knowledge Management in the 2024 Gartner Market Guide for Customer Service Knowledge Management\n\n- Top score in the 2023 Gartner Critical capabilities report for the CRM customer engagement center for knowledge management + digital engagement + composable experience platform\n\n- Readers’ Choice from KMWorld Magazine for 2024 in the Customer Experience and Support \n\n- KnowledgePromise™ Award from KMWorld Magazine for 2023-24 for cutting-edge KM innovation and sustained value creation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7cd7aa6-c497-42a0-b2e3-8a611e8b5204.png","url":"https://www.capterra.ie/software/151575/egain-knowledge","@type":"ListItem"},{"name":"Salesdoor","position":20,"description":"Pharma CRM solution designed to streamline and innovate the marketing and sales processes of healthcare providers, pharmaceutical companies, & specialty pharmacies. It provides the tools & features for companies in the pharmaceutical industry so they can engage prospects and clients better, increase sales, revenues & drive sales\nSalesdoor Pharma CRM  provides the following built-in components:\nCustomer Relationship Management\nMarketing Campaign Management\nRx Integration\nMobile Application","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01239b40-f25b-4be9-a7c2-ae8bc6270d88.png","url":"https://www.capterra.ie/software/205641/salesdoor","@type":"ListItem"},{"name":"Rock Solid","position":21,"description":"Rock Solid’s software empowers city and municipal leaders to digitally bridge the engagement gap between residents and their local government. With over 20 years of dedicated local government experience, our cloud solutions automate meeting and agenda management and video streaming, hybrid city council meetings, 311 service requests, FOIA compliance, and more. Hundreds of customers trust Rock Solid, such as the cities of San Antonio, Los Angeles, Columbus, and Honolulu.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/74c179dc-53f4-41b8-8846-65e0c63df31a.png","url":"https://www.capterra.ie/software/213638/oneview","@type":"ListItem"},{"name":"Verint Knowledge Management","position":22,"description":"Using patented AI, Verint® Knowledge Management™ enables businesses to create more accessible ways to connect people to answers. Verint Knowledge Management offers features such as collaboration, cataloging, full-text search, analytics, a self-service portal and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e351c79a-b011-47d0-a3cd-fcc7d14e9dee.png","url":"https://www.capterra.ie/software/1012420/verint-knowledge-management","@type":"ListItem"},{"name":"Unleash","position":23,"description":"Unleash provides a Google-like search solution that enables everyone in the organization to find every piece of information in one spot. Our AI-driven search technology connects SaaS applications and isolated data silos, like Slack, Notion, Jira, G-suite, Confluence, GitHub, Salesforce, AWS, Microsoft365, and many more. Detailed search filters let you browse through your information just as quickly as searching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc748fa3-e576-46a2-ba3f-8009ae61cd25.png","url":"https://www.capterra.ie/software/1028301/unleash","@type":"ListItem"},{"name":"SmartConvo","position":24,"description":"SmartConvo is a secure, AI-driven platform that transforms your enterprise data and knowledge base into accurate, instant answers. By training AI on your private, proprietary data, SmartConvo delivers real-time, context-aware insights tailored to your business needs.\n\nPerfect for customer support, sales, and HR, SmartConvo helps improve efficiency and decision-making by providing precise, actionable information. Automate workflows, streamline operations, and accelerate decision-making with AI-powered insights.\n\nKey Features:\n\nInstant, accurate answers for faster decision-making\nAI trained on your internal data\nEnterprise-grade security for sensitive information\nWorkflow automation and enhanced efficiency\nReal-time, context-aware insights for smarter decisions\nSmartConvo unlocks the full potential of your enterprise data to help your business work smarter and achieve better results faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6fb54f4-4bab-421b-a6ab-74abb0938333.png","url":"https://www.capterra.ie/software/1073982/SmartConvo","@type":"ListItem"},{"name":"Trace","position":25,"description":"Struggling to onboard new team members or hand over tasks quickly? 🚀 \n\nTrace helps you document best-practice workflows and hack-arounds in seconds; making onboarding, async demos, and knowledge sharing seamless. Documentation is now as easy as just doing the task itself.\n\nCapture and share how-to guides in seconds. Instantly create step-by-step instructions for any task—so you can stop repeating yourself and focus on the work that matters. Trace records your process quietly in the background as you go. Just hit “Start Recording.” It automatically turns your actions into a clear, visual guide. Share it instantly with your team. The best part? The links always reflect the latest version.\n\nYou’re great at what you do—now let others learn from you. With Trace, it only takes moments. Skip the manual documentation with guides that write themselves. Customize each guide with your own notes, images, and steps. Share knowledge effortlessly with one-click access.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e57698e4-4a7d-488d-8652-1f2224184cc1.jpeg","url":"https://www.capterra.ie/software/1076438/Trace","@type":"ListItem"}],"numberOfItems":25}
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