---
description: Discover and compare Knowledge Base Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Knowledge Base Software for Mac - Price comparison & Reviews - Capterra Ireland 2026
---

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# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [Contentful](https://www.capterra.ie/software/134266/contentful) — 4.5/5 (63 reviews) — Contentful, the leading composable content platform for digital-first business.
2. [Chaport](https://www.capterra.ie/software/164545/chaport-live-chat) — 4.9/5 (63 reviews) — Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.
3. [TextExpander](https://www.capterra.ie/software/180916/textexpander) — 4.7/5 (63 reviews) — TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more.
4. [1CRM](https://www.capterra.ie/software/131566/1crm) — 4.3/5 (57 reviews) — The most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market.
5. [Froged](https://www.capterra.ie/software/196490/froged) — 4.5/5 (56 reviews) — FROGED's Platform will help you increase MRR \& reduce churn through proactive onboarding, support \& engagement tools.
6. [Waybook](https://www.capterra.ie/software/1012738/waybook) — 4.9/5 (55 reviews) — All of your training, onboarding, process documentation and best practices in one place.
7. [Re:amaze](https://www.capterra.ie/software/132952/reamaze) — 4.8/5 (53 reviews) — Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
8. [ProProfs Chat](https://www.capterra.ie/software/212513/proprofs-chat) — 4.8/5 (53 reviews) — ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers.
9. [Motadata ServiceOps](https://www.capterra.ie/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
10. [Showcase Workshop](https://www.capterra.ie/software/130113/showcase-workshop) — 4.7/5 (50 reviews) — Showcase Workshop turns your device into a powerful sales, presentation, and training toolkit.
11. [SuiteCRM](https://www.capterra.ie/software/136373/suitecrm) — 4.2/5 (48 reviews) — Open source modular CRM that can be configured for your sales or service department. Combined option is also available.
12. [Userlane](https://www.capterra.ie/software/157465/userlane) — 4.5/5 (47 reviews) — Userlane boosts software ROI with in-app guidance, AI support, and analytics to drive digital adoption across enterprises.
13. [Shape](https://www.capterra.ie/software/173673/setshape) — 4.7/5 (44 reviews) — The most flexible CRM ever created\!
14. [GLPI](https://www.capterra.ie/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
15. [FLG](https://www.capterra.ie/software/130021/flg-360) — 4.8/5 (40 reviews) — FLG is a simple, powerful, easy to use UK lead management CRM system with a free trial, basic and professional packages.
16. [Igloo](https://www.capterra.ie/software/84689/igloo-software) — 4.5/5 (40 reviews) — Igloo Software is the only digital workplace that enables a truly connected, collaborative, and engaged workforce.
17. [Kapture CX](https://www.capterra.ie/software/144560/Kapture) — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
18. [Deskpro](https://www.capterra.ie/software/127288/deskpro) — 4.6/5 (38 reviews) — Powerful and robust helpdesk software for all industries and organizations; available through Cloud hosting or self-hosted On-Premise.
19. [Salesboom CRM Suite](https://www.capterra.ie/software/12686/salesboom-crm) — 4.3/5 (37 reviews) — Founded in 2003. Salesboom is the world's best Value-Based cloud-CRM for your brand.
20. [UseResponse](https://www.capterra.ie/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
21. [XOi](https://www.capterra.ie/software/174225/vision) — 4.9/5 (36 reviews) — Technicians that use XOi technology in the field collect critical job site data, and connect instantly with the answers they need.
22. [Desku](https://www.capterra.ie/software/1037380/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.
23. [EcholoN](https://www.capterra.ie/software/189744/echolon) — 4.7/5 (35 reviews) — Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
24. [Scribe](https://www.capterra.ie/software/1030545/scribe) — 4.8/5 (35 reviews) — Scribe’s Workflow AI platform helps organizations work smarter and faster by documenting, scaling, and optimizing how work gets done.
25. [Edflex](https://www.capterra.ie/software/209075/edflex) — 4.4/5 (33 reviews) — Edflex: Redefining Learning. Empower employees with diverse, curated content anytime, anywhere. Elevate your learning experience today\!

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## Related Categories

- [IT Ticketing Systems](https://www.capterra.ie/directory/32623/it-ticketing-systems-software/software)
- [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software)
- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ie/directory/32454/knowledge-base/software)
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ITIL compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.capterra.ie/software/126254/glpi","@type":"ListItem"},{"name":"FLG","position":15,"description":"FLG is a simple, powerful, easy to use UK lead management CRM system with a free trial, lite and professional packages. It can handle 100,000s of leads, help automate workflows and schedule appointments.  It comes with a unique free amount of set up days to help businesses new to CRMs start off just right.\n\nPerfect for UK small to medium businesses that are first-time CRM adopters looking for improved reporting and data accuracy when working with their customers. 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Consistently recognized as a leader by customers like Restoration Hardware, Leidos, and Marcus Hotels and renowned for an unwavering commitment to customer success, Igloo makes life better at work for millions of users. Learn more at igloosoftware.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f657430-bd1f-4cca-8ee2-5ad6ae336b21.png","url":"https://www.capterra.ie/software/84689/igloo-software","@type":"ListItem"},{"name":"Kapture CX","position":17,"description":"Kapture CX is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3dab6e5-8340-4283-90a6-9337e731e74a.png","url":"https://www.capterra.ie/software/144560/Kapture","@type":"ListItem"},{"name":"Deskpro","position":18,"description":"Deskpro is the secure, AI help desk platform that unifies every support channel: email, chat, phone, social and notable brands like Slack and MS Teams. For over 20 years, industry leaders like Apple, Garmin, Brown University, the NHS, and Bitdefender have trusted Deskpro to power their support \n\nWith powerful automation, advanced reporting, and self-service tools, Deskpro helps support teams cut workloads, work more efficiently, and deliver memorable customer experiences at scale. Choose how you use Deskpro — in the cloud, on-premise, or in a private cloud — to get the control, reliability, and innovation to keep support running smoothly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40fb1d36-18e6-4c51-8213-9bb9c73e9db5.png","url":"https://www.capterra.ie/software/127288/deskpro","@type":"ListItem"},{"name":"Salesboom CRM Suite","position":19,"description":"Founded in 2003. Salesboom is the world's best Value-Based cloud-CRM for your brand. We unify all your sales, marketing, customer service and much including Quote to Cash all in one easy platform. Perfect for Small to Medium Sized Businesses who need to be savvy about every penny they spend, and what they get in return. With no software to install and seamless upgrades, this is the CRM for you. Sign up for a Free trial today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b6e9d20-91e9-4f77-a96d-779967003599.png","url":"https://www.capterra.ie/software/12686/salesboom-crm","@type":"ListItem"},{"name":"UseResponse","position":20,"description":"Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. \nAvailable in SaaS & On-Premise. \nHighly customizable, scalable, and flexible. Free 14-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.capterra.ie/software/170123/useresponse","@type":"ListItem"},{"name":"XOi","position":21,"description":"XOi technology is built for the field service jobsite. The XOi app and reporting software are tools to help technicians complete their work with better efficiency and transparency, while simultaneously collecting critical data points that reveal new revenue streams for the business they work for, and the field service industry as a whole.\n\nTechnicians that use XOi in the field collect critical job site data, connect instantly with the answers they need, and provide the back office with data to capitalize on revenue-generating opportunities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb13651-fab6-418a-b86f-5be91bac76c3.png","url":"https://www.capterra.ie/software/174225/vision","@type":"ListItem"},{"name":"Desku","position":22,"description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.capterra.ie/software/1037380/desku","@type":"ListItem"},{"name":"EcholoN","position":23,"description":"- Made in Germany - \n\nEcholoN, the Service Management Software Suite, represents a comprehensive solution for service, support and customer care. \n\nModular and expandable: | Ticket system | Helpdesk | IT Service Management (according to ITIL) | Service Management | Service Desk | Field Service Management | Emergency management | Quality management. Software from Germany. Programming and support based in Hamburg. Book a free demo tour now.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.capterra.ie/software/189744/echolon","@type":"ListItem"},{"name":"Scribe","position":24,"description":"See the work. Scale the best. Improve the rest.\n\nScribe’s Workflow AI platform helps organizations ensure work gets done right, and shows how work can be done better. \n\nTrusted by teams at New York Life, T-Mobile, and LinkedIn, Scribe is used by 94% of the Fortune 500 to work smarter, faster, and deliver exceptional results.\n\nScribe Capture puts the best ways of working at everyone’s fingertips. It automatically creates and shares step-by-step guides, complete with text and screenshots.\n\n✅ Document your processes 12x faster\n✅ Find answers to your questions 63% faster\n✅ 98% of teams make fewer mistakes\n\nScribe Optimize helps your organization make work better. It continuously mines workflows to identify opportunities to improve and drive transformation.\n\nScribe empowers your whole organization to do their best work, every single day.\n\n✨ Loved by over 5 million users\n✨ Trusted by 600,000 organizations\n✨ Forbes Next Billion-Dollar Startup & LinkedIn Top Startup\n\nLearn more at scribe.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1f7e82f3-bead-4780-8174-d623a4677ba9.png","url":"https://www.capterra.ie/software/1030545/scribe","@type":"ListItem"},{"name":"Edflex","position":25,"description":"We simplify access to continuous and flexible learning for your employees by providing you with the best content for your learning plan.\n\nOver 300 leading companies, such as Orange, Generali, AXA, and Safran, trust our innovative approach. Every day, over 1,5 million employees enhance their skills through our extensive catalog of diverse content.\n\nEmbrace the Edflex reflex to stay competitive and meet the current challenges of the world of work. 🚀","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bb6ed677-8433-464d-b84f-ce599fda3c23.png","url":"https://www.capterra.ie/software/209075/edflex","@type":"ListItem"}],"@id":"https://www.capterra.ie/directory/32454/knowledge-base/deployment-options/mac/software?page=3#itemlist","numberOfItems":25}
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