---
description: Discover and compare Knowledge Base Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Knowledge Base Software for Mac - Price comparison & Reviews - Capterra Ireland 2026
---

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# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [Issuetrak](https://www.capterra.ie/software/16499/issuetrak) — 4.6/5 (205 reviews) — Empower your team and keep customers happy with easy-to-use knowledge base tools. Backed by industry-leading, US-based 24/7 support.
2. [livepro](https://www.capterra.ie/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
3. [Vivantio](https://www.capterra.ie/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's knowledge base empowers end user self-service, and quick reference to articles during service delivery, for fast resolution.
4. [Teamgate](https://www.capterra.ie/software/139094/teamgate) — 4.8/5 (155 reviews) — Teamgate CRM powers sales teams to unlock their potential, gaining efficiencies and in-depth ICP insights to close more deals, faster.
5. [Crisp](https://www.capterra.ie/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
6. [ExtraaEdge](https://www.capterra.ie/software/184015/extraaedge) — 4.5/5 (140 reviews) — AI-powered CRM for education institutes to automate admissions, marketing \& communication—boosting conversions by 2X.
7. [Creatio CRM](https://www.capterra.ie/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) — New Era of CRM: Built on AI. Ready to act
8. [Web Help Desk](https://www.capterra.ie/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
9. [Supportbench](https://www.capterra.ie/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
10. [Workbooks](https://www.capterra.ie/software/109648/workbooks-crm) — 4.3/5 (112 reviews) — Workbooks is the 'No-BS' CRM, combining its award-winning software platform with outstanding consultancy, implementation and support.
11. [Deskero](https://www.capterra.ie/software/131179/deskero) — 4.7/5 (112 reviews) — Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
12. [TOPdesk](https://www.capterra.ie/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
13. [InvGate Service Management](https://www.capterra.ie/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
14. [monday service](https://www.capterra.ie/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
15. [Helpjuice](https://www.capterra.ie/software/130533/helpjuice) — 4.7/5 (102 reviews) — Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
16. [HappyFox Help Desk](https://www.capterra.ie/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
17. [Kallidus Learn](https://www.capterra.ie/software/133015/kallidus-lms) — 4.5/5 (90 reviews) — Kallidus accelerates the way you build compliant, skilled, and high-performing teams.
18. [Axero](https://www.capterra.ie/software/129326/axero) — 4.5/5 (87 reviews) — Unlock your company’s knowledge by centralizing files and platforms in one integrated knowledge management base. AI-powered search.
19. [PlanPlus Online](https://www.capterra.ie/software/132397/planplus-crm) — 4.0/5 (85 reviews) — PlanPlus Online is an online productivity solution that provides leaders with a planner to plan, execute, and achieve goals.
20. [Whatfix](https://www.capterra.ie/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
21. [LiveHelpNow](https://www.capterra.ie/software/99093/livehelpnow-suite) — 4.6/5 (72 reviews) — Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
22. [Unanet CRM by Cosential](https://www.capterra.ie/software/146427/cosential) — 4.4/5 (69 reviews) — AEC firms grow revenue and decrease costs of winning business with Growth and Relationship Management for CRM, proposals, marketing.
23. [Tracker](https://www.capterra.ie/software/115913/tracker) — 4.4/5 (66 reviews) — Powerful and affordable issue tracking software solution that can be configured to your exact needs.
24. [SalesNexus](https://www.capterra.ie/software/83518/salesnexus-online-crm) — 4.5/5 (64 reviews) — Centralized knowledge base to support sales, marketing, and customer communication workflows.
25. [WalkMe](https://www.capterra.ie/software/131194/walkme) — 4.4/5 (63 reviews) — WalkMe simplifies software adoption with AI-powered guidance and automation, maximizing efficiency and ROI.

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## Related Categories

- [IT Ticketing Systems](https://www.capterra.ie/directory/32623/it-ticketing-systems-software/software)
- [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software)
- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)

## Links

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Available as cloud-based SaaS or On-Premises implementation and code-free configuration, InvGate Service Management is the solution of choice for organizations looking for an ITSM solution without the overhead of extensive implementations and high cost of ownership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.ie/software/133392/service-desk","@type":"ListItem"},{"name":"monday service","position":14,"description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform.\nWith built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one.\nUnlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization.\nWith enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.capterra.ie/software/1069948/monday-service","@type":"ListItem"},{"name":"Helpjuice","position":15,"description":"Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally.  \n\n- Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS\n- Instant Intelligent Search brings up the RIGHT results the first time you type\n- Advanced Analytics give you the right insight into your KB & how to improve it\n- Other features include Multi-Lingual, SSO, Custom Domain, API","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0449d12b-2ac5-423a-9bc0-f1f29f044995.png","url":"https://www.capterra.ie/software/130533/helpjuice","@type":"ListItem"},{"name":"HappyFox Help Desk","position":16,"description":"🌟 [New: Unlimited Agents] Upgrade to HappyFox, the ultimate help desk & customer support software! Effortlessly manage inquiries from email, chat, social media, and phone on one cloud platform. Integrates with CRM, live chat, and more. Automate with smart rules for swift resolutions. Revolutionize your support system now!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.ie/software/83211/happyfox","@type":"ListItem"},{"name":"Kallidus Learn","position":17,"description":"At Kallidus, we accelerate the way you build compliant, skilled, and high-performing teams. \n\nTrusted by over 1,000 organizations worldwide, our award-winning LMS and eLearning content simplifies mandatory training and streamlines skills development to drive impact. \n\nBy linking learning to performance, we help you unlock potential, prove ROI, and build a future-ready workforce. With 25 years of expertise, we back every customer with dedicated, in-house support and implementation specialists.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9838dc-f17e-4f00-a801-97025083bfa5.png","url":"https://www.capterra.ie/software/133015/kallidus-lms","@type":"ListItem"},{"name":"Axero","position":18,"description":"Tap into your organization’s most important asset: your knowledge. With Axero’s intranet platform, segment information with custom knowledge bases, so your teams have one single source of truth for everything they need. Simplify access to information and boost productivity by centralizing files in one easily searchable place, even if it lives in third-party apps, like SharePoint, Gdrive, and Box. Accelerate problem solving with our award-winning AI chatbot. Toyota, Amazon, Benjamin Moore, and Johns Hopkins are some of our partners who trust Axero as their single source of truth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c802a312-b11e-4c3b-ac43-142915e6c1f4.png","url":"https://www.capterra.ie/software/129326/axero","@type":"ListItem"},{"name":"PlanPlus Online","position":19,"description":"PlanPlus Online is an online productivity solution that provides leaders with a planner to plan, execute, and achieve goals. The online planner includes contact management, task management, a calendar, and daily notes to help users achieve goals. PlanPlus integrates with platforms like Outlook, Gmail, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca824e87-bb4e-439f-ad01-939a621dc468.png","url":"https://www.capterra.ie/software/132397/planplus-crm","@type":"ListItem"},{"name":"Whatfix","position":20,"description":"Whatfix is advancing the \"userization\" of application technology, empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience for internal and customer-facing applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.capterra.ie/software/143008/whatfix","@type":"ListItem"},{"name":"LiveHelpNow","position":21,"description":"LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs.\n\nCapabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. \n\nFinally, provide the data and resources your agents need to delight your customers. \n\n#1 Live Chat Software 8 years in a row by Business.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb1b65-7b6d-4c2e-9111-85ff35512468.png","url":"https://www.capterra.ie/software/99093/livehelpnow-suite","@type":"ListItem"},{"name":"Unanet CRM by Cosential","position":22,"description":"Cosential helps commercial Architecture, Engineering and Construction (AEC) firms grow revenue, decrease costs of winning new business and end chaos with its Growth and Relationship Management software and services for CRM, proposal management, marketing and more. As the leader in the AEC industry, for 20+ years Cosential has helped over 1,000 AEC firms increase annual revenue by 1% or more and increase productivity in key business development processes by up to 50%. See a 30-minute demo.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/99cbb872-ebe0-413f-be64-4c127eac5265.png","url":"https://www.capterra.ie/software/146427/cosential","@type":"ListItem"},{"name":"Tracker","position":23,"description":"With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a76789e5-9121-4983-81d3-22940b52640d.png","url":"https://www.capterra.ie/software/115913/tracker","@type":"ListItem"},{"name":"SalesNexus","position":24,"description":"SalesNexus includes knowledge-sharing capabilities that help teams organize content, processes, and customer information. By connecting knowledge to CRM workflows, teams can ensure reps and customers access the right information at the right time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a422414b-6afc-4a03-8277-45377da73948.jpg","url":"https://www.capterra.ie/software/83518/salesnexus-online-crm","@type":"ListItem"},{"name":"WalkMe","position":25,"description":"WalkMe is the leading Digital Adoption Platform (DAP), helping organizations maximize software adoption, boost productivity, and streamline user experiences. Powered by AI and patented DeepUI™ technology, WalkMe provides real-time, in-app guidance, automation, and analytics to eliminate friction in digital workflows.  \n\nTrusted by global enterprises like IBM and Cisco, WalkMe accelerates software adoption by 60%, reduces onboarding time by 35%, and cuts business errors by 41%. 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