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Customer Support Software

Customer Support software allows businesses to engage with customers through multiple communication channels such as live chat, email, ticketing, social media integrations, and more to handle customer needs.

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Explore the most reviewed products by our users on the Customer Support Software

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Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service. Learn more about RenewityRMA

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Front is a customer support software that enables support, sales, and account management teams to deliver exceptional service at scale. Learn more about Front
Front is a customer support software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. Learn more about Front

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial. Learn more about Issuetrak
Make an impact with your customer support team abd watch efficiency skyrocket when you pair licensed agents with ticket management software that empowers free users. (Spoiler alert: you won’t find this anywhere else.) Issuetrak will maximize the strength of your agents (and your budget) with automation software designed to receive, triage, and resolve tickets in one centralized location. You'll also gain visibility into repetitive issues, SLAs, and more. Cloud and on-premises hosting are also available. Grow alongside major brands like Cintas and Pfizer who are already utilizing the power of Issuetrak. Request a free trial or demo today and see for yourself why we're the best ticketing software on the market. Learn more about Issuetrak

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service. Learn more about Deskhero
Deskhero leverages AI to enhance customer support, crafting responses from previous tickets and a comprehensive knowledge base. Our platform delivers timely and accurate answers, custom-fit to each customer’s unique query. Deskhero stands out with its ability to utilize a variety of data sources, including documents, website content, and historical emails. This method enriches customer interactions, ensuring support is both informed and effectively tailored to meet their needs. Learn more about Deskhero

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Forethought is the most advanced generative AI agent for customer support trained on your unique data. Learn more about Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. Learn more about Forethought

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier.
Zoho Desk is Zoho's flagship web-based customer support software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes.
LiveAgent is a cloud-based Customer Support Software with over 200 integrations. Streamline all customer interactions and manage them from a single shared company inbox. Use all your social media channels, and enjoy superior ticket management, shared inboxes, live chat software, and other advanced features. LiveAgent delivers the best customer experience to 150M end-users worldwide. Start with a 1 month free trial, no credit card required. Learn more about LiveAgent

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Learn more about Intercom

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.
Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets. Learn more about Birdeye

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers. The solution offers a central inbox for customer communication via website, WhatsApp, Facebook and more. Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms. Learn more about Userlike

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Tidio is an innovative customer support platform that enables you to create exceptional customer journeys with omnichannel communicatio
Tidio is an AI-powered customer support platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value or uncommon requests. Learn more about Tidio

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Access all of the tools you will ever likely need to perform effective and proactive human and chatbot customer support with Smartsupp
Customer support today requires rapid response times with virtually seamless correspondences that effectively take care of your buyers' needs. Smartsupp delivers a multichannel live chat solution with chatbots, video recordings, and all of the customer care tools you will ever likely need in order to deliver consistent and outstanding customer support. Providing conversation management tools all the way through to AI, Smartsupp offers customer care features built to service your shoppers needs. Learn more about Smartsupp

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Website optimization tools used by 450,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required. Learn more about Lucky Orange

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly.
The #1 time-tracking app in Jira. Stop losing time and start gaining insight with automated time-tracking powered by AI. Elevate customer support and produce reliable data for reporting, invoicing and accounting. Timesheets by Tempo makes logging time easy, fast, and efficient. Intelligent suggestions speed up the time logging process, improving user adoption, and visibility for management. Easily track all billable time for invoicing and measure and report on CAPEX and OPEX with precision. Learn more about Tempo Timesheets

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: - Live Chat - Chatbot - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps Try HelpCrunch for free for 14 days. Learn more about HelpCrunch

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings. Zight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings. Learn more about Zight (formerly CloudApp)

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Vivantio's support platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
Elevate beyond traditional ticketing to a support platform that anticipates customer needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales with your organization's growth. Stay in control with code-free configurations, personalized customer interactions, a built-in knowledge base, and seamless integrations. With Vivantio, you can ensure rapid issue resolution through custom routing and branded online portals, ultimately driving customer loyalty. Learn more about Vivantio

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code. Learn more about Textline

Features

  • CRM
  • Email Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Live Chat