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Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.
Learn more about Deskhero
Deskhero leverages AI to enhance customer support, crafting responses from previous tickets and a comprehensive knowledge base. Our platform delivers timely and accurate answers, custom-fit to each customer’s unique query.
Deskhero stands out with its ability to utilize a variety of data sources, including documents, website content, and historical emails. This method enriches customer interactions, ensuring support is both informed and effectively tailored to meet their needs.
Learn more about Deskhero
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
A faster, more precise, cost-efficient, and secure AI-patented solution designed for Customer Support and Business Intelligence.
Learn more about CoSupport AI
CoSupport AI developing and implementing all-in-one AI solution for customer support with unlimited user access.
It handles support requests independently, speeds up ticket response, and boosts agent efficiency like never before.
CoSupport AI product line includes:
– AI that handles support requests independently;
– AI assistant that generates ready-to-go reply suggestions for support agents;
– AI business intelligence that can convert your customer correspondence into revenue.
Learn more about CoSupport AI
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service.
Learn more about RenewityRMA
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial.
Learn more about Issuetrak
Make an impact with your customer support team abd watch efficiency skyrocket when you pair licensed agents with ticket management software that empowers free users. (Spoiler alert: you won’t find this anywhere else.)
Issuetrak will maximize the strength of your agents (and your budget) with automation software designed to receive, triage, and resolve tickets in one centralized location. You'll also gain visibility into repetitive issues, SLAs, and more. Cloud and on-premises hosting are also available.
Grow alongside major brands like Cintas and Pfizer who are already utilizing the power of Issuetrak. Request a free trial or demo today and see for yourself why we're the best ticketing software on the market.
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Learn more about Freshdesk
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Start for Free with LiveAgent and build amazing customer relationships with the ultimate help desk software for companies of all sizes.
Learn more about LiveAgent
LiveAgent is a cloud-based Customer Support Software with over 200 integrations.
Streamline all customer interactions and manage them from a single shared company inbox. Use all your social media channels, and enjoy superior ticket management, shared inboxes, live chat software, and other advanced features.
LiveAgent delivers the best customer experience to 150M end-users worldwide.
Start with a 1 month free trial, no credit card required.
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
Learn more about Zendesk Suite
Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.
The customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier.
Zoho Desk is Zoho's flagship web-based customer support software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Learn more about Zoho Desk
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well thier software product is being adopted.
TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
Learn more about TeamSupport
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Learn more about Birdeye
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers.
The solution offers a central inbox for customer communication via website, WhatsApp, Facebook, Instagram, E-mail and more - from desktop and mobile app.
Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms.
Learn more about Userlike
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about CXone Mpower
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Tidio is an innovative customer support platform that enables you to create exceptional customer journeys with omnichannel communicatio
Tidio is an AI-powered customer support platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value or uncommon requests.
Learn more about Tidio
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp
Customer service today requires rapid response times with virtually seamless correspondences that effectively take care of your buyers' needs.
Smartsupp delivers a multichannel live chat solution with chatbots, AI shopping assistant, and all of the customer care tools you will ever likely need in order to deliver consistent and outstanding customer service.
Providing conversation management tools all the way through to AI, Smartsupp offers customer care features built to service your shoppers needs.
100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away!
Learn more about Smartsupp
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours.
Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.
Learn more about Front
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT,
Yonyx improves customer support by offering interactive decision trees that guide both support agents and customers through structured, step-by-step processes.
These decision trees help agents follow consistent workflows, ensuring accurate and uniform information is provided to customers. For self-service, customers are empowered to resolve issues independently by navigating the decision trees, which adapt to their specific needs, leading to faster problem resolution.
Yonyx supports multimedia elements like images, videos, and embedded forms, making complex instructions easier to follow.
This reduces customer frustration and leads to improved first call resolution (FCR) and reduced average handle time (AHT). By providing deep analytics, Yonyx enables businesses to continuously refine their support processes, identifying common issues and improving guides. Ultimately, Yonyx boosts customer satisfaction (CSAT) by delivering efficient, personalized, and consistent support.
Learn more about Yonyx
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Website optimization tools used by 500,000+ sites worldwide. Heatmaps, recordings, surveys, live chat and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required.
Learn more about Lucky Orange
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.
The platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.
Learn more about Help Scout
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly.
The #1 time-tracking app in Jira. Stop losing time and start gaining insight with automated time-tracking powered by AI. Elevate customer support and produce reliable data for reporting, invoicing and accounting.
Timesheets by Tempo makes logging time easy, fast, and efficient. Intelligent suggestions speed up the time logging process, improving user adoption, and visibility for management.
Easily track all billable time for invoicing and measure and report on CAPEX and OPEX with precision.
Learn more about Tempo Timesheets
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features include:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps
Try HelpCrunch for free for 14 days.
Learn more about HelpCrunch
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings.
Zight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings.
Learn more about Zight (formerly CloudApp)
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Vivantio's support platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
Elevate beyond traditional ticketing to a support platform that anticipates customer needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales with your organization's growth. Stay in control with code-free configurations, personalized customer interactions, a built-in knowledge base, and seamless integrations. With Vivantio, you can ensure rapid issue resolution through custom routing and branded online portals, ultimately driving customer loyalty.
Learn more about Vivantio
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.
The platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.
Learn more about Kayako
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Learn more about Textline
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Features
- CRM
- Email Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Live Chat
