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Speech analytics solution that improves performance, quality management and customer satisfaction.
Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls.
Learn more about VoiceAnalytics
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Learn more about Sprinklr
Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft.
Learn more about Sprinklr
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Chorus by ZoomInfo drives and maximizes revenue by preventing risks and gives unparalleled visibility into customer relationships.
Learn more about Chorus
Chorus by ZoomInfo provides the Conversation Intelligence platform that captures & analyzes all your sales interactions across phone calls, video meetings, and email to ensure your sales teams win more deals and hit their number.
Learn more about Chorus
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Real-time speech analytics technology for contact centers that improves customer experience, compliance and quality of the service.
Learn more about AgentAssist
Agent Assist helps you to serve your customers better through real-time voice analysis and digital interactions.
The solution improves the conversations between customer service agents and customers by turning analysis into unique insight, prompting and recommending actions that enable call centers to give personalized, helpful guidance to callers.
Empower agents to be more productive and efficient, reducing stress and increasing job satisfaction.
Learn more about AgentAssist
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Modern telephony for customer support teams.
Ready to use in minutes.
Improve phone support for your customers and your agents
Learn more about Cordless
Modern telephony for customer support teams.
Ready to use in minutes.
Improve phone support for your customers and your agents through automatic call recording, transcription, tagging and sentiment analysis.
Get immediate, actionable insight into your customer support function without having to listen to hours and hours of calls.
Learn more about Cordless
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
Learn more about NICE CXone
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations.
Gong empowers your entire go-to-market organization by unlocking and operationalizing your most valuable data set — your customer conversations. Gong also transcribes your sales call recordings. That way you can search through calls and highlight specific parts of the conversation that matter to you. It’s like Google search, but for your sales calls. Empower your team with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals.
Learn more about Gong.io
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Move your contact center transformation forward with quality management, AI-powered automation, and digital customer service.
Qualtrics' omnichannel analytics engine goes through every call, mention, post, chat, text, and email to understand the root cause of customer friction (or delight) and deliver real-time insights to every team in the organization.
Learn more about Qualtrics CustomerXM
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Drive documentation productivity - all by voice!
Put your voice to work to create reports, emails, forms and more with Dragon Professional Individual, v15. With a next-generation speech engine leveraging Deep Learning technology, dictate and transcribe faster and more accurately than ever before, and spend less time on documentation and more time on activities that boost the bottom line.
Learn more about Dragon Professional Individual
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
The #1 platform to codify & automate dynamic sales plays, facilitate coaching, & deliver insights at every stage of the revenue cycle.
Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft. For more informati
Learn more about SalesLoft
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Leading Speech Recognition tool leveraging AI-enabled technology for the EdTech Industry, with 95%+ accuracy rate for non-native speech
Backed by Google, ELSA provides a proprietary Speech Recognition and AI-enabled technology to help learners speak English more fluently and effectively. Beyond transcription, ELSA provides feedback on pronunciation, fluency, intonation, grammar & vocabulary - even predicting scores for IELTS/TOEFL speaking tests.
Technology with 95%+ accuracy, adapted to 100+ global accents (India, Japanese, Indonesia, Brazil, Mexico, etc) from 25M+ users regardless of adults and kids’ voices.
Learn more about ELSA Speak
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $30 per user.
Sign up and get a 14-day free trial.
Learn more about JustCall
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Listen live or record and transcribe phone calls to unlock data to confidently make customer experience & sales coaching decisions.
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions.
Gain a strategic advantage and a thorough understanding of your customer’s full journey with a full-suite of speech analytics tools. Unlock the stories hidden in your customer communications with call recordings and transcriptions. Quickly review a specific call or segments of calls and encourage team productivity with real-time coaching, & automated tagging and scoring.
Learn more about CallTrackingMetrics
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
The speech-to-text software for medical professionals. Processes up to five times the average typing speed. Works everywhere.
Talkatoo is a speech-to-text software. Talkatoo has been built specifically for medical professionals, both in the veterinary and human medical space. Talkatoo is a subscription-based software and starts at $95/month, and goes down in per-user price as you add additional users.
Complete your medical records in half the time. Talkatoo works in any field, dictate in all practice management software, electronic health records, MS Word, Google Docs, email, etc.
Learn more about Talkatoo
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
As pioneers in cloud technology, ClearTouch has been in business for over 20+ years, worldwide presence, serving over 1500+ clients.
ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others.
Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing.
You don’t have to depend on multiple providers to manage your contact center.
Learn more about Cleartouch Cloud Contact Center Platform
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Appen provides high-quality training data to confidently deploy world-class AI.
Appen provides reliable training data to give organizations in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries.
Learn more about Appen
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance.
Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents.
Access best-in-class cognitive services and machine learning that identifies your business-specific words and phrases to boost call-transcription accuracy.
Learn more about EvaluAgent
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Gamification-based SaaS Engagement, Incentive, Recognition & Analytics programs powered by Snowfly. If you track it, we can gamify it!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it.
Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above!
Learn more about Snowfly
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Laxis is the next generation of AI meeting assistants that empowers everyone to benefit from more effective meetings.
Laxis is the next generation of AI meeting assistants that helps everyone benefit from more effective meetings. You can use Laxis to set pre-meeting topics and agendas, take notes and get real time transcription during meetings, and get valuable conversation insights within and across your meetings. The current web app is complemented by a Zoom marketplace app and a Chrome extension for Google Meet. Anyone on your team who wants to spend more time engaged in meetings and less time taking notes c
Learn more about Laxis
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.
At ICR Evolution we help you connect with your customers in an agile, simple, effective and productive way. EVOLUTION allows you to be where your customers are, at the right time. Answer calls, emails, chats, chatbots, voicebots and social media messages from the same platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications
Learn more about ICR Evolution
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Augment and improve your existing QA reviews process with AI-fueled agent evaluations, insights and more.
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. Our easy-to-use, economical, and effective solution helps businesses augment their existing quality assurance process, access agent coaching insights, improve the customer experience, and grow company revenues. Every client is assigned a dedicated CallFinder Analyst for support.
Learn more about CallFinder
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK-based team.
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK-based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.
It's the reason MaxContact handle over 100 Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.
Learn more about MaxContact
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Artificial Intelligence Speech analytics software for call centers enabling 100% coverage with automated quality & compliance scoring.
Daisee transforms Customer Experience by utilizing Artificial Intelligence, speech, & text analytics to access deep insight into behavioural and emotional dynamics of your customer base. Daisee transcribes, analyses and automatically scores and ranks 100% of contact centre interactions enabling organisations to focus on the interactions that matter.
Daisee's highly accurate insights enable full visibility into your customer service operations and streamline your quality assurance workflows.
Learn more about daisee
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Contact center solution that helps businesses streamline customer service processes across multiple channels.
Amazon Connect - Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center.
Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges. Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere.
Download our free eBook on how Amazon Connect can save you contact center costs.
Learn more about Amazon Connect
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business!
inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals.
Learn more about inConcert Contact Center
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Speech recognition software for real-time dictation and transcription of medical reports.
INVOX Medical is a speech recognition software for dictation and transcription of medical reports. By using voice, doctors can report and enter clinical information into systems faster and easier, saving time and making their workflow more efficient. In addition, INVOX Medical is compatible with any medical or EHR software and we have specific dictionaries for more than 15 medical specialties to ensure maximum accuracy in dictation transcription.
Learn more about INVOX Medical
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
Powered by artificial intelligence and machine learning, CallMiner Eureka delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.
Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.
Learn more about Eureka
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
MeetRecord helps businesses Build high performing sales teams using AI-driven meeting insights
MeetRecord helps you record and analyze customer calls to capture actionable insights using MeetRecord AI. Use these insights to improve sales performance, implement processes, track deal status and drive revenue.
With MR you can:
- Get meeting insights to sell better
- Coach on real calls, assign courses to improve performance
- Capture and communicate product feedback with real Voice of Customer
Learn more about MeetRecord
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Record, transcribe & analyze interactions for unmatched intelligence via Knowlarity’s Speech Analytics Platform Built with Google Cloud
With Knowlarity’s Speech Analytics Platform Build with Google Cloud, automate conversation analysis for unmatched business intelligence.
Improve contact center performance with insights on operations & agents
Find customer insights regarding satisfaction, service, intelligence and campaign effectiveness
Minimize churn by discovering cause and predicting at-risk customers
Enhance your compliance by reviewing large samples and specific call types
Learn more about Knowlarity
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Observe.AI is the leading contact center speech analytics software for boosting contact center performance.
Observe.AI is the leading contact center speech analytics software for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI allows you to rapidly evaluate agent performance and deliver contextual feedback that inspires action.
Learn more about Observe.AI
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
End-to-end AI meeting assistant for customer-facing teams.
Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology help customer-facing teams capture important customer information, before, during, and after important meetings. Avoma analyzes conversation insights, and intelligence to help reps shorten sales cycles and delight more customers. With Avoma, you can automatically record all your meetings, get full transcripts and summarized notes, and actionable insights synced directly to your CRM. Review calls and
Learn more about Avoma
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology.
Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology.
Learn more about Amelia
Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Perform highly accurate, automatic forensic voice comparisons using a cutting-edge, language-independent speaker recognition solution.
Phonexia Voice Inspector is an out-of-the-box solution that enables police forces and forensic experts with a highly accurate forensic voice comparison tool to support effective criminal investigations and give evidence in court. It uses the cutting-edge Phonexia Voice Biometrics technology powered by deep neural networks, providing exceptional accuracy. You can automatically compare the subjects voice, use recordings of any language, and present the results quickly with predefined reports.
Learn more about Phonexia Voice Inspector
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Call Journey deepens and enriches customer and employee insights.
Call Journey's advanced interaction intelligence and analytics technology utilizes AI software to gather data from customer interactions, providing insights into customer and agent behaviors. This enables personalized customer experiences, improved employee performance, data-driven decision-making, increased efficiency, and accelerated business growth.
Contact Call Journey for a free analysis. We'll get you up and running in no time.
Learn more about Call Journey
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Rev.ai's suite of speech-to-text APIs allows businesses to build powerful downstream applications.
We train our speech models on 50,000+ hours of human-transcribed audio content to produce the most accurate API-driven, automatic speech recognition (ASR) engine on the market
With over 50,000 active freelancers working to train the world’s most accurate English ASR for the last decade, Rev is a leader in the speech-to-text world.
- Use only one provider for all your speech to text needs pre-recorded or live
- Scale to meet a global audience with 31 languages
- Reduce time to market with setup
Learn more about Rev.ai
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics.
As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with:
- Elegant inbound routing
- Powerful outbound dialling
- Analytics suite to support, management and develop
- Omnichannel portal
- Agent Telework space and consultation
Learn more about RapportCMS
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Accurately convert speech into text with an API powered by the best of Google’s AI research and technology.
Accurately transcribe speech into text in 73 languages and over 120 language variants with Google Cloud's Speech-to-Text API powered by the best of Google’s AI research and technology. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API or on-premises with Speech-to-Text On-Prem.
Learn more about Google Cloud Speech-to-Text
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Sprinklr Service is a unified customer service platform that helps teams scale customer service across 30+ channels.
Sprinklr Service is a comprehensive, cloud-based, AI-powered Contact Center as a Service (CCaaS) platform that facilitates customers with self-serve, enables customer service agents to seamlessly serve customers across digital, social and voice channels, and empowers the leadership with complete visibility into contact center operations to drive transformation.
Learn more about Sprinklr Service
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
MiaRec helps contact centers automate and scale quality management and compliance processes using voice analytics and Voice AI.
MiaRec is a provider of conversation intelligence and automated QA for contact centers. Contact centers use MiaRec to modernize QA workflows and surface intelligence at scale for better business outcomes.
MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, offering contact centers Voice AI and machine learning that enables organizations to analyze sentiment and keywords, automatically evaluate agent performance, redact sensitive data, and more.
Learn more about MiaRec
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Fast-to-deploy speech analytics API for sentiment analyses in Call Centers, Native Apps, Robotics, etc. Dialect & language-agnostic
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second, providing a wide range of insights.
OTO is language-agnostic and gives you output parameters on various angles.
Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours.
Sign up for a free trial and start analyzing your call data!
Learn more about OTO
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Local product
SoapBox Labs powers best-in-class voice-enabled experiences for kids.
SoapBox Labs builds speech recognition technology for kids. It offers low-code and proprietary speech recognition (ASR) technology that delivers high accuracy for kids ages 2 to 12 of all accents and dialects.
The SoapBox voice engine has been built using a privacy-by-design approach to protect kids’ fundamental right to voice data privacy.
SoapBox licenses its technology to third-party education and entertainment companies and offers two core solution suites: SoapBox Educate and SoapBox Play
Learn more about SoapBox
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Multilingual Conversational AI to deliver a human-like customer support services.
Contact us for a free demo – [email protected]
assist365 is an AI-powered Conversational Voice Bot for end-to-end customer support automation. Cleverly engineered NLU and NLP engine delivers a human-like experience to your customers in more than 20 languages.
Deploy the bots for various use cases like Customer Service, FAQs, Surveys, Appointments, etc. and rest all is taken care of by the bots. The level of scalability assist365 possesses and its automation can help you deliver 24/7 customer service at less than 30% of the actual cost.
Learn more about assist365 - AI-powered Virtual Assistant
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Sonar is an AI-powered user research platform that enables you to get better insights, faster. Discover, test, and evaluate at scale.
Sonar is a powerful user feedback platform that helps businesses validate and optimize marketing and product ideas and campaigns by conducting video interviews with real customers to gather their insights and feedback. Sonar provides businesses with a unique and rich source of information to inform their decision-making and drive growth. The platform offers a range of features from real-time reporting to comprehensive dashboards that easily analyze customer feedback.
Learn more about Sonar
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
DeepTranscript is an automatic speech recognition technology for companies dedicated to voice data uses.
DeepTranscript is an automatic speech recognition technology for companies dedicated to voice data uses.
Designed as the perfect technology provider for professionals who want to transcribe large volumes by offering a high accuracy and low prices. Let's collect all data available in conversations, talks, interview with a plug and play API with an immediate go to market and relevant features on top of accurate transcription : emotion analysis, recurring reasons for satisfaction...
Learn more about DeepTranscript
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Turning spoken words into text in over 40 languages, including all European. Free trial available.
VoiceToScript is not like any other transcription software. It works with Google, MicroSoft and AWS cognitive services, providing you the best possible quality at very affordable price level.
Supporting over 40 languages, inluding all European. Free trial available.
Learn more about VoiceToScript
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Clootrack uses deep learning AI to uncover reasons behind falling NPS.
Clootrack is an intelligent customer experience analytics platform that helps brands understand why CX scores such as NPS, CSAT drops. Clootrack's engine can analyze billions of pieces of unstructured customer feedback data including reviews, survey responses, social media to deliver actionable insights.
150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack.
Learn more about Clootrack
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Voci powers possibilities. We extract insights from voice data to power the contact center technologies of the future.
Voci Technologies, the leading speech analytics platform provider, enables contact centers to gain actionable insights from 100% of customer calls. Voci's GPU-accelerated, deep machine learning speech technologies feature open APIs that integrate easily with multiple audio sources, telephony providers, and call recording technologies. Voci provides best-in-class transcription accuracy with the lowest total operating cost available in the market. For information, visit www.vocitec.com.
Learn more about Voci
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions.
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions.
Learn more about Stratifyd
Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish
Learn more about Contact Cubed
Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
Software solution that offers speech recognition and synthesis.
Voximal is a software solution that offers speech recognition and synthesis. Voximal integrates cloud speech services like Google Speech API, IBM Watson Speech-To-Text, Azure Bing Speech, but keeps on-premise capability thanks to UNIMRCP connector.
Voximal is compliant with VoiceXML 2.1's W3C standard language. Asterisk offers all common VoIP protocols, as SIP. Speech recognition and synthesis is available over MRCP's IETF standard or even native HTTP connector. Voximal runs on the GNU/Linux operating system.
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Features
- Sentiment Analysis
- Call Recording
- Automatic Transcription
- Surveys & Feedback
- Natural Language Processing
- Customer Experience Management
