25 results
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Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets. Learn more about EvaluAgent
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Learn more about EvaluAgent
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Online audio noise reduction and mastering service for your media content. Ideal for podcasters, vloggers, advertisers, and musicians. Learn more about ReMasterMedia
You think your audio sounds good, but it really doesn't until you master it! ReMasterMedia is the #1 web application tool/service where you can upload your wonderful audio/video media content to optimize your audio for any platform for pennies rather than hundreds of dollars in a professional studio. You can access the service via the web, on your pc or mobile device browser. Theres nothing to install and the web browser version on your phone is very mobile friendly! Learn more about ReMasterMedia
You think your audio sounds good, but it really doesn't until you master it! ReMasterMedia is the #1 web application tool/service where you can upload your wonderful audio/video media content to opt...
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to ...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Capture the full customer journey across teams, and track all of your conversations in one platform, with CallTrackingMetrics.
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and manage all of your conversation channels, calls, chats, forms, and texts in one platform. More than 100,000 users trust CallTrackingMetrics' omnichannel platform to unify communications for their marketing, sales, and service teams.
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are g...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Gamification-based SaaS Engagement, Incentive, Recognition & Analytics programs powered by Snowfly. If you track it, we can gamify it!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it. Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - ...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
CallFinder® is a SaaS automated quality monitoring solution with custom reporting, customer insights, and intelligent coaching.
CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with conversational insights, such as sentiment analysis. CallFinder's solution searches your call recordings for keywords and phrases to help address business objectives and overcome common challenges, such as script compliance and low CSAT scores. Our solution also provides agent-customer interaction analytics on every incoming call and intelligent coaching.
CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with conversational insights, such as sentiment analysis. CallFin...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK based team.
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we. It's the reason MaxContact now handles over 100Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Omnichannel analytics and pervasive call center performance management solution for large and small contact centers.
CallMiner is a proud provider of omnichannel analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by providing highly effective, usable, and scalable engagement analytics solutions.
CallMiner is a proud provider of omnichannel analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With our ...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Appen provides high-quality training data to confidently deploy world-class AI.
Appen provides reliable training data to give organizations in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries.
Appen provides reliable training data to give organizations in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Our expe...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Observe.AI is an AI-powered agent enablement platform. Evaluate 100% of voice calls, analyze performance, and tailor agent coaching.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly analyze 100% of calls. With Observe.AI, support teams improve call quality, monitor compliance, and coach agents into top performers.
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging the latest speech and natural language processing technologies, Observe.AI enables organizations to quickly ...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Business and contact center call recording solution for IP telephony and unified communication system
MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features include an intuitive web-based interface, easy installation within minutes, rich functionality, Live Monitoring, and many others. Advanced security, PCI compliance support and tight integration with contact center systems and telephony equipment like those from Cisco, Avaya, Broadsoft, Asterisk etc.
MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features in...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Fast-to-deploy speech analytics API for sentiment analyses in Call Centers, Native Apps, Robotics, etc. Dialect & language-agnostic
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second, providing a wide range of insights. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data!
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second,...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer analytics, and real-time, guided actions for fast front-line response. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.
Clarabridge helps hundreds of the worlds leading brands improve the customer experience by putting customer feedback to work. Our solution offers the only omni-source listening, best in class customer...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions.
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions.
An AI powered Data Analytics platform that analyzes and visualizes complex data sets, helping you make decisions....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish
Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Tethr

Tethr

(0 reviews)
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.
Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Prodigal

Prodigal

(0 reviews)
Speech intelligence software for debt collection and accounts receivables management enterprises.
Speech intelligence software for debt collection and accounts receivables management enterprises.
Speech intelligence software for debt collection and accounts receivables management enterprises....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Solution to create notes automatically for meetings.
Solution to create notes automatically for meetings.
Solution to create notes automatically for meetings....
Speech analytics solution to help businesses extract valuable insights from phone calls.
Speech analytics solution to help businesses extract valuable insights from phone calls.
Speech analytics solution to help businesses extract valuable insights from phone calls....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Web-based speech and text analytics software that helps companies improve customer satisfaction.
Web-based speech and text analytics software that helps companies improve customer satisfaction.
Web-based speech and text analytics software that helps companies improve customer satisfaction....
Capturi

Capturi

(0 reviews)
Capturi helps teams identify valuable insights using speech analytics to e.g. increase sales numbers or NPS scores and much more.
Capturis customized solution helps you reach your full potential! Using speech analytics and machine learning, Capturi analyzes your customer facing call recordings and transforms them into insights on how to achieve higher NPS, increase sales numbers, reduce the number of non-valuable customer calls and save valuable time on documentation and quality assurance.
Capturis customized solution helps you reach your full potential! Using speech analytics and machine learning, Capturi analyzes your customer facing call recordings and transforms them into insights on...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences.
Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences.
Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences....
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Contexta360 is an online platform that uses AI and speech recognition to analyze telephone communications.
Contexta360 software works by using advanced speech analytics. It allows for the analysis of a large number of telephone conversations. It also automatically determines the reasons why customers made contact. The conversations can be from live or automatic answering systems. Automated workflows can be created using gained insights, and the user experience can be improved. Customer interaction analysis is based on natural language processing and AI.
Contexta360 software works by using advanced speech analytics. It allows for the analysis of a large number of telephone conversations. It also automatically determines the reasons why customers made c...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Fonetik

Fonetik

(0 reviews)
The latest and only behaviourally-informed designed Speech Analytics platform on the market.
The latest and only behaviourally-informed designed Speech Analytics platform on the market, engineered to help you understand what each customer says and feels, right now. Traditional speech tools are complex, designed by analysts for analysts, requiring a technical skillset to get the most from their platforms. Fonetik puts the power into your hands through an intuitive point-and-click interface designed by behavioural scientists.
The latest and only behaviourally-informed designed Speech Analytics platform on the market, engineered to help you understand what each customer says and feels, right now. Traditional speech tools a...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
VoiceAI

VoiceAI

(0 reviews)
Call Journey makes conversations searchable
Call Journey makes voice searchable. Our mission is to unlock every conversation and add the true voice of the customer into the enterprise data mix. VoiceAI, our AI-powered Conversation Analytics technology enables organisations to improve customer experience, improve commerical outcomes and ensure 100% coverage for quality assurance and compliance. VoiceAI makes it easy to capture and curate every customer voice interaction, and easily consolidate the conversation data with other data sources
Call Journey makes voice searchable. Our mission is to unlock every conversation and add the true voice of the customer into the enterprise data mix. VoiceAI, our AI-powered Conversation Analytics tech...
  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management