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Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a cloud-based Help Desk Software with over 200+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide. Start with a 14-day free trial, no credit card required, no contracts. Learn more about LiveAgent

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Switch to a two-in-one CRM solution that combines social selling and end-to-end customer management. Learn more about Pipedrive
Pipedrive CRM software is a unified sales hub for social media and customer management. This one-stop-shop solution offers smart features to empower social selling, including data collection and enrichment and powerful integrations to further bolster your outreach capabilities. Pipedrive's easy-to-use interface has won the hearts of +98,000 companies. Try Pipedrive free for 14 days. No CC required! Learn more about Pipedrive

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth. Learn more about Salesforce Sales Cloud

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you -- everywhere you work.
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you by automatically combining your contacts, communication histories, email inboxes, and calendar appointments with over 250+ SaaS business app contacts and social media connections (including Linkedin, Twitter, Facebook) into one unified team relationship manager. Learn more about Nimble

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse.
Agorapulse is a social media management tool that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports all in one easy-to-use dashboard. Agency customers receive special benefits in our Agency Love program. Agorapulse currently supports Facebook, Twitter, Instagram, YouTube, and LinkedIn. Learn more about AgoraPulse

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
With more than 1.5 million users across all industries, Insightly is a leading CRM software with native integrations to Gmail, Office 365, MailChimp, and other popular applications. Use Insightly to manage customer data, leads, and projects at every stage of customer relationships, monitor sales pipeline, and measure performance against your sales and business goals. Learn more about Insightly

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.
Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. Learn more about Freshsales

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands.
Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands including Loews Hotel, NBC Universal, Macys, Chipotle and Sony. Available via web browser, iOS and Android, Sprout enables brands to simplify social management, collaborate across teams and provide an exceptional customer experience. Sprout Social supports Facebook, Twitter, Instagram, LinkedIn, and Pinterest. Learn more about Sprout Social

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
End-to-end client experience platform built for small businesses.
Meet Thryv, the end-to-end client experience platform built for small businesses. Thryv integrates essential business functions like estimates and invoicing, appointment scheduling, payment processing , text and email campaigns, managing customer lists, social media, and more. Learn more about Thryv

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Expand your team’s understanding with a broad range of social, news, and business sources to provide research direct to your CRM.
Get the Research Without Doing the Research Expand your entire team’s understanding when you rely on a broad range of social, news, and business sources to provide research directly in your customer relationship management software. By using just a name and email address, Sugar Hint and its capabilities in sales intelligence eliminate the busy work and frees you to focus on customer interactions. Learn more about SugarCRM

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
Kommo is the worlds first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails, and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools. Its the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about Kommo

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business.
Join tens of thousands of small businesses managing follow ups with a simple CRM that's been helping people get back to what they love for 10 years. Other tools are too cumbersome or require too many steps. Highrise is the just right, more thoughtful way to track leads, manage follow ups, and build relationships. Start with a free no risk 30 day trial - follow up, close deals, and spend the rest of your day doing the things only you can do. Learn more about Highrise

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Social media management tool with brand monitoring, content sharing, multiple networks support, social media/email analysis & tracking.
Sendible is the leading social media management platform for agencies looking to manage social media more effectively for their clients. The Sendible platform brings all your social networks together into a centralised hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time! Learn more about Sendible

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Popl is the #1 digital business card platform for enterprise. Create, distribute, and manage digital business cards at scale.
Popl is the #1 digital business card platform for teams. Our platform is used by companies of all sizes to create, distribute, and manage digital business cards, creating brand consistency across your organization. Popl integrates with 4,000+ apps, allowing admins to export leads to CRM, sync team members from HR platforms, automate data entry, create marketing flows, and more. Contact us for a free demo to learn more. Learn more about Popl

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Oktopost is a B2B social engagement suite that supports modern data-driven organizations.
Oktopost is an all-encompassing B2B social engagement suite that empowers modern data-driven professionals to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Oktopost provides employer advocacy, social media management, corporate and employer branding, social selling, social listening, and social analytics solutions to 3,000+ global businesses worldwide. Our B2B customers include ACI Worldwide, ChargeBee, ContentSquare and Fujitsu. Learn more about Oktopost

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Put the customer experience at the center of your loyalty program.
Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to your business. Build a loyalty program with benefits, vouchers, and rewards that will excite your customers. Generate a single source of truth for members that enables personalization at scale and weaves loyalty throughout the customer experience. Learn more about Salesforce Experience Cloud

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Sprinklr’s social CRM tools help enterprises create positive interactions at scale—powered by the industry’s most advanced AI engine.
Best for: Large companies with 200+ employees Sprinklr is the only enterprise-grade social CRM solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands build relationships and create positive interactions wherever your customers are across 35+ social and digital channels, all from a single Unified-CXM platform. Leave point solution chaos behind with Sprinklr. Learn more about Sprinklr

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Cloud and on-premise customer relationship management software for sales, marketing and customer service.
Over 15,000 small and medium sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count. It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and take advantage of the latest mobile developments to further grow their business. Learn more about Sage CRM

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Attract, Retain, & Grow. Demandforce is the all-in-one practice growth solution made to attract new patients and keep them coming back.
Demandforce is the all-in-one practice growth solution made to attract new patients and keep them coming back with tools like automated appointment reminders, automated recall, two-way texting, targeted email campaigns, and more. With Demandforce, you get fully-integrated, HIPAA-compliant features. Boost office efficiency, patient acquisition, and retention in one simple-to-use, centralized dashboard. Demandforce solutions are made to help your business attract, retain, and grow! Learn more about Demandforce

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
mLabs is a smart social media management platform to help business succeed their social networking results.
mLabs was born connect the micro, small and medium business and help them succeed, through a smart and easy social media management platform. Schedule posts for Facebook, Instagram, TikTok, LinkedIn and more. Make social media management simpler and smarter with mLabs to plan, create and approve posts, reply messages, and generate unique and unlimited reports. Try it now for free and boost your social media results. Learn more about mLabs

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Learn more about Re:amaze

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Jive's Interactive Intranet software provides a single platform for corporate communication, employee engagement and collaboration.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate communications, employee engagement and high-performance teamwork. AI-powered PeopleGraph technology proactively connects employees with people and information they need to know. Jive's integrated, out-of-the-box solution reduces cost of ownership and enhances other applications, like Microsoft Office 365. Learn more about Jive

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Lyfpit is the social media marketing automation and growth hacking platform created by marketers
Lyfpit is the social media automation and growth hacking platform created by marketers for marketers with special care for efficiency and simplicity. From managing your daily communication to crafting complex campaigns across multiple platforms and geographies, Lyfpit is the ideal tool for you. Imagine Hootsuite & Asana Combined with additional automation features to scale your social media communication... this is Lyfpit :) Learn more about Lyfpit

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology. Learn more about NABD System

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Visual Sales CRM system and powerful Customer Data management platform for teams. Visual marketing automation & built-in integrations.
SalesSeek CRM is an all-in-one business platform designed to help large teams centralize and manage their customer data. Oversee your opportunities in the visual sales funnel and track individual activity, from billing and payments to marketing and support. Managers get a complete overview of team performance and KPIs, while team members have the ability to work collaboratively across all accounts accessing the customer data they need to win more business. Learn more about SalesSeek

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Relenta combines the features of web-based email, CRM, online calendar, task manager, and email marketing software. Free 14-day trial.
Relenta is an email-based contact management tool that allows small teams to handle a large number of customer interactions. Relenta is the cross between email, contact manager, email marketing, CRM, calendar and your personal secretary. Relenta allows you to accelerate sales, raise awareness through email marketing campaigns, and deliver personalized service to each and every customer despite the small size of the team. Learn more about Relenta

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
The most flexible CRM ever is free to try for 14 days.
Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidate s all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer r Learn more about Shape

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
The Unified Customer Experience Management Platform
Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organisations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers. Learn more about Locobuzz

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Software for managing your inbound and outbound marketing campaigns.
Software for managing your inbound and outbound marketing campaigns. Learn more about Oracle CRM On Demand

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Simplify your CRM. All contacts, deals, your calendar, your sales pipeline analysis, all in one place.
All contacts, deals, your calendar, your sales pipeline analysis, all in one place. Perfectly organized data that simplify your work and give you a thorough overview of your business. RAYNET CRM helps your salespeople and your managers: It gives sales reps the tools to score and the managers the tools to monitor the business and its future perspective. Learn more about RAYNET CRM

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Helps companies optimize customer relationships by integrating marketing, sales, and service.
Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams. Learn more about Infor CRM

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Ireland Local product
All-In-One Automation Tool with Sourcing, Outreach, data enrichment ATS / CRM, database management, and synchronization capabilities.
Jobin.cloud is an All-In-One Automation tool to Find and Engage with People. Import profiles in bulk, filter, track and manage them in auto-updating repositories. Easily pick the best to contact, auto-find emails, and reach out to them in bulk with personalized fields via email or LinkedIn. Assign them to pipelines and keep track of all your conversations with timelines, tags and notes. Quickly grow your network with unlimited LinkedIn connection requests and create your ultimate database asset. Learn more about Jobin.cloud

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease.
We are a digital customer experience platform. Manage Email, Chat, In-App chat, Social Media Messages; Get Robust social listening, analytics and actionable insights. We also support new eco-systems such as reviews - mobile, locations, instant messengers - WhatsApp, Line, Viber, WeChat. Our USP is that the CX is native first, allowing brands unparalleled efficiency in managing their omnichannel needs. We also provide embedded AI and chatbot solutions. We are among the lowest cost to own! Learn more about Simplify360

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Spoki is a marketing automation platform that enables companies and entrepreneurs to communicate effectively with customers on Whatsapp
Spoki simplifies and optimizes business operations by automating notifications,marketing, sales and costumer care communications via the Whatsapp channel guaranteeing consequently more conversions. S poki allows to: - manage marketing operations on the platform, from CRM to the creation of funnels - send automated mass advertising messages, inserting buttons - create campaign and analyze statistics - integrate with external software, such as email automation and e-commerce platforms Learn more about Spoki

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Whether it’s Facebook Messenger, Instagram, WhatsApp or a web page, engage with your customers in real-time.
There are different social media platforms and interfaces available today through which brands can interact with customers. Our platform is fully-integrable with multiple social media platforms and applications. Whether it’s Facebook Messenger, Instagram, WhatsApp or a web page, engage with your customers in real-time. For customers that prefer to communicate with brands via social media alone, help resolve incidents via the preferred channel. Learn more about Enterprise Bot

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Cloud-based contact management tool which assists small businesses with pipeline tracking, contact management and reporting.
Batchbook is a simple contact database that integrates with tons of apps. Keep all your meaningful contact info in Batchbook for a complete, current story about each person's history with your business. Search across contacts to find the exact person or people you need. Dynamic lists stay current. If contacts belong they're auto-added and if they don't they're auto-removed! Batchbook's mobile-responsive, so you can access contacts 24/7. We save you time so you can get to know your customers. Learn more about Batchbook

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
The Community and Content Management Platform for High-Quality UGC
Increase community loyalty and engagement while improving your marketing with authentic user-generated content through EnTribe’s end-to-end platform. With EnTribe, you can easily search for and acquire high-quality content and connect with creators to drive engagement, loyalty, sales, and ROI. Learn more about EnTribe

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Pivotal integrates all the features you need - flexibility, reliability, smart reporting and mobility - and offers capabilities that go
Pivotal can do it all- from interacting with customers through effective marketing campaigns, to turning leads into selling opportunities and ultimately closed deals, and to delivering thoughtful customer service. It can be easily and cost-effectively tailored to match your individual business processes, as well as give you flexibility in your hosting options, whether on-premise or in the cloud. Learn more about Pivotal CRM

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Open-source CRM that manages contacts & activity, allows sales pipeline tracking, sales force automation, supports mobile devices.
Zurmo, Inc. is the CRM company behind the Zurmo Open Source Project. The company develops, supports, and offers CRM solutions for Zurmo Commercial customers. Zurmo, Inc. is redefining the way Customer Relationship Management is used. Our team is driven by the common goal of building and supporting a better Open Source CRM solution based on rock solid engineering and progressive user adoption methodologies. Learn more about Zurmo

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
LinkedIn automation tool with a built-in CRM system and auto-responder features for message chains.
LinkedIn automation tool with a built-in CRM system and auto-responder features for message chains. Learn more about Linked Helper 2

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
CRM tool that enables Japanese professionals to manage customer-related information from a single dashboard available on the cloud.
F-RevoCRM is a cloud-based, open-source software (OSS) tool that enables Japanese professionals in any field and of any caliber to centrally manage customer relationship management (CRM) data. It comes in Japanese only, with unlimited user accounts and pre-set functions for marketing, sales, customer support, billing, and project management reports. Users can also add customized tools for other customer touchpoints and link to other CRM systems thanks to its open-source design. The makers of F-RevoCRM also offer an introductory support service, followed by add-on development assistance, and help desk service. Learn more about F-RevoCRM

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Get customers from Social Media with all-in-one Escala's CRM.
Get customers from Social Media with all-in-one Escala's CRM. With Escala CRM, you can create and run effective ad campaigns on Facebook and Instagram, get leads with your forms and Landing Pages and automate sales actions like first calls and welcome emails in just one marketing platform. Escala is a great Social CRM Tool for your business. Get more information now. Learn more about Escala

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Khoros care enables you to manage social campaigns and responses with precision and efficiency.
Khoros Care enables clients to serve their customers on their digital channel of choice with unmatched operational insight & automation to boost customer satisfaction and reduce costs. Khoros Care offers Messaging to serve more customers with the convenience of messaging; In-App Messaging to securely message with customers in your brands mobile app or website; & Social Care to monitor & respond on social channels at any volume to protect your brand and build customer satisfaction. Learn more about Khoros Care

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Using LinkedIn to generate leads for your business? Automate your LinkedIn outreach with Dripify today: https://dripify.io/
Dripify.io - is the most advanced LinkedIn automation & lead generation tool on the market that allows to: Create LinkedIn prospecting campaigns by selecting desired automated LinkedIn actions, delays, and conditions Onboard team members and do LinkedIn prospecting together Access advanced analytics with crucial metrics, conversion rates, and team stats Respond to leads quickly and easily via your smart inbox feature available in Dripify Export leads into CSV and much more! Learn more about Dripify

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
Cloud-based tool that builds online communities that enable productive conversations between companies and their customers.
Get Satisfaction is the leading customer engagement platform that gathers product ideas, builds brands, creates sales opportunities, and scales customer support with no additional cost. Engage with your customers Anywhere they are: your website, Facebook, via search, or on a mobile device. Get Satisfaction provides a powerful core platform for your customer community, but our wealth of tools and features are what set us apart from the crowd. Learn more about Get Satisfaction

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing
We empower creators to build independent careers by giving them complete control of their brands, fan data, and earnings.
Your fans. Your platform. Fangage empowers creators to build their own fan platform, take back control of their fanbase, increase fan engagement, and make more money from their passion. The current social media landscape is broken. Creators and their fans are trapped on platforms that limit their reach, steal their data, and rob them of their earnings. It’s time to take back control. More than 3,500 creators have joined the creator-first movement. Learn more about Fangage

Features

  • Lead Capture
  • Social Media Monitoring
  • Multi-Channel Social Integration
  • Marketing Automation
  • Sentiment Analysis
  • Live Chat
  • Lead Nurturing

Social CRM Tools Buyers Guide

What is a social CRM tool?

A social customer relationship management (CRM) tool is a combination of the features of social media and CRM software. The tool helps businesses engage with customers on various social media platforms. 

Businesses can track, monitor, and respond to all customer interactions using a centralized dashboard. This avoids asking employees to individually review hundreds of posts, mentions, comments, and hashtags every day.

The benefits of social CRM tools

Businesses primarily use social CRM tools to monitor their brand mentions on social media and manage interactions. Whether it’s a tweet complaining about a product or an Instagram story about your store, the tools let you address all such social interactions quickly and efficiently. 

Listed below are some of the benefits of using a social CRM tool: 

  • Centralize all social media interactions: The software’s centralized dashboard lets you monitor and manage social media interactions. This saves a lot of time and ensures that no activity on, or mention of, your brand goes unacknowledged.
  • Gain better insights into your target audience: Businesses can gain insights about their target audience with features such as social listening, customer social profiles, automated reports, and advanced analytics. These insights can help your sales and marketing teams improve customer segmentation and targeting.
  • Improve customer retention and generate leads: The tool helps you quickly respond to queries on social media. This can improve retention as customers will notice that your business is prompt in responses. Using behavioural and linguistic triggers, you can also find prospective customers who like or follow you or your competitors.
  • Engage customers and build your brand reputation: The tool keeps you connected with your target audience via their social feed. Quick responses to customer queries will keep them engaged with your brand, allowing you to build your reputation online.

Typical features of social CRM tools

  • Social media integration: Connect multiple social media platforms, including Facebook, Instagram, Twitter, and Linkedin, to a single portal. 
  • Centralized responding: Respond to comments, messages, and mentions on multiple social platforms from within the CRM system. 
  • Content sharing: Share brand-related content on multiple social platforms to engage with existing and prospective customers.
  • Social media monitoring: Listen for brand mentions by auto-monitoring comments, posts, and hashtags on various social media platforms. Seek out customer complaints and problems, while also identifying customer trends.
  • Customer social profiles: Use publicly available data from customers’ social media accounts to understand your audience; also, get a better idea of the customers’ needs and interests.
  • Reporting/analytics: Track and monitor audience engagement; also, get customized reports of their activity.

Considerations when buying social CRM tools

  • Check for social media integration with your CRM tool: Many CRM solutions integrate with social media platforms and offer similar functionalities as social CRM tools .
  • Assess your analytics requirements: Some vendors offer marketing and analytics tools with advanced tracking and analytical capabilities. These tools generate deeper insights than a social CRM tool. If your use case is more aligned with social media management or marketing, consider using these tools instead of social CRM.
  • Marketing and sales automation trends: As social media becomes "the" platform for sales and marketing campaigns , businesses will want a social CRM tool that offers this functionality or integrates with another platform that does. Some vendors are offering this functionality through third-party providers.
  • Social commerce/selling to grow exponentially: As social commerce gains traction, social media platforms are proving to be integral . Businesses are using social media networks and messaging platforms, such as WeChat , to expand their digital storefronts. Based on this trend, we expect social CRM tool vendors to offer integrations with social commerce/selling tools. The integration would allow users to manage interactions and sales from a central portal.