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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
SysAid All-in-one Service Desk software helps organizations streamline IT operations and deliver better service. Try IT Now.
Learn more about SysAid
SysAid is an all-in-one Service Desk software that helps organizations streamline IT operations and deliver better service. It includes a suite of tools for Ticketing Management, Problem and Change Management, Reporting, and built-in Asset management. SysAid Service Desk is easy to use and configure, making it a good choice for organizations of all sizes. It is also highly scalable, so it can grow with your organization as your needs change.
Learn more about SysAid
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
Learn more about HaloITSM
HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.
HaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future.
Learn more about HaloITSM
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Atera is the ultimate all-in-one service desk solution for MSPs and IT pros. Everything you need in one place. Try for Free now!
Learn more about Atera
Atera’s all-in-one service desk and RMM platform is specifically tailored to help IT professionals streamline and manage their daily work end-to-end. This includes service desk, Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one centralized, integrated dashboard. Our pay-per-tech model allows IT teams & MSPs to optimize and scale operations across unlimited devices, while reducing menial tasks so they can focus on the work that matters most.
Learn more about Atera
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus.
Learn more about Hornbill
Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost.
Configuring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
NinjaOne is the easiest, all-in-one IT management solution that MSPs and IT professionals love.
Learn more about NinjaOne
NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne is consistently ranked #1 for its world-class customer support and has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past six years.
Learn more about NinjaOne
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent is a cloud-based service desk software with 200+ integrations. Streamline all communication channels and manage them from a single interface. Enjoy advanced ticketing, a self-service portal, knowledge management, custom reports, and more key features. Enhance customer experience, reduce wait times, and improve agent efficiency with our multi-channel support software. LiveAgent delivers excellent customer care to 150M end users worldwide. Start your free trial, no credit card required.
Learn more about LiveAgent
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data
Learn more about RenewityRMA
Returns (RMA) and Service Management for manufacturers with warranty checking, serial number checking, claims management, tickets, and free customer portal. In-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs and service requests. RenewityRMA allows the service team to define and quickly implement their specific/unique returns and service management processes, themselves, without programming. RenewityRMA is a complete online portal for product service.
Learn more about RenewityRMA
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Everything your service desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7 technical support
Learn more about Issuetrak
Is your service desk flooded with requests from every direction? Work smarter, work happier, and manage it all with automated service desk software designed to receive and triage tickets in one centralized location. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime.
Learn more about Issuetrak
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Bitrix24 is #1 free service desk (helpdesk) solution used by 12 million companies. Cloud, mobile, open source editions.
Learn more about Bitrix24
Bitrix24 is #1 free service desk (helpdesk) solution used by 12 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited users.
Learn more about Bitrix24
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Zendesk Support is the IT service desk software built for better customer relationships.
Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and
Learn more about InvGate Service Desk
InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and standards compliance, plus a native integration with InvGate's IT Asset Management solution.
Learn more about InvGate Service Desk
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
Learn more about TeamSupport
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Achieve faster ticket resolutions & waste less time repeating tasks with one of the most reviewed & highest rated service desks.
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning IT service desk software. Powered by smart technology like AI and automations and built with ITIL best practices in mind, SolarWinds Service Desk can remove the manual burden of managing incoming tickets or tracking technology assets, freeing up budget and empowering IT professionals to focus on critical growth projects and transformation.
Learn more about SolarWinds Service Desk
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too!
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.
Learn more about Freshservice
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Local product
Spiceworks
4.4
(557)
Local product
Local product
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
Learn more about Spiceworks
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Empower service desks to deliver remarkable service experiences across your enterprise with ServiceDesk Plus.
ServiceDesk Plus infuses agility into your IT and enterprise service desks and enables them to handle the whole spectrum of service desk operations, like troubleshooting issues proactively, delivering timely services, managing IT and facility assets, and orchestrating IT-business workflows.
With conditional automations, graphical workflow builders, a low-code IDE, and visual KPI dashboards, service desk managers can ensure top-notch service experiences for both technicians and end users.
Learn more about ManageEngine ServiceDesk Plus
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Optimize Service Desk. AI-driven time-tracking, reliable data, seamless operations. Effortlessly track support time.
Enhance your Service Desk operations with Timesheets by Tempo, the top time-tracking app in Jira. Leverage AI-powered automated time-tracking for valuable insights. Produce reliable data for reporting, invoicing, and accounting, streamlining Service Desk management. Effortlessly track time for support activities, improve user adoption, and enhance visibility for efficient Service Desk operations. Make data-driven decisions, measure performance accurately, and provide exceptional customer support
Learn more about Tempo Timesheets
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
Vivantio's service desk empowers IT teams with a fully configurable platform that manages workloads, boosts efficiency, and significantly reduces resolution times. Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.
Built on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you meet and beat SLAs.
Learn more about Vivantio
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
TeamDynamix is a no-code ITSM solution that offers integrated Project Portfolio Management with enterprise integration and automation.
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.
The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.
White glove implementation.
Learn more about TeamDynamix
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. The modern and easy-to-use PSA's integrated modules include Service Desk, CRM/Contact Management, Document Management, Outsourcing, Project Management, Contract Administration, Time Tracking, Billing, Reporting and Business Analytics - to provide a singular view of the entire business and drive efficiency, accountability, insight, and profitability.
Learn more about Autotask PSA
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
BOSSDesk is an award winning fully integrated Service Desk/ Help Desk ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based ITSM/Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
Learn more about BOSSDesk
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks.
OTRS is a fully-managed service desk that includes ticketing, workflow/process automation and notification, CMDB, SLAs, request management and more. Processes can incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now!
Learn more about OTRS
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Learn more about Track-It!
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution.
Learn more about Alloy Navigator
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away.
Learn more about TOPdesk
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
SapphireIMS ITIL-based ITSM solution is a ready-to-use solution comes with pre-built ITIL templates that can standardize, digitize and transform your ITSM processes. SapphireIMS automates & enables you to implement ITIL best practices for incident management, problem management, change management, and service fulfillment processes to make the service delivery standardized and agile. The Robotic Process Automation enables you to automate the processes and integrate them with business applications
Learn more about SapphireIMS
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Learn more about Re:amaze
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner and Forrester.
ChangeGear delivers a comprehensive solution with innovative IT Service Management capabilities, ITIL-based modules, self-service, cost-effective licensing. With AI based features and a virtual agent you can dramatically improve self-service and automation. ChangeGear takes the complexity out of IT and provides smarter tools, processes, and flexible modules to deliver efficient IT service management. Available from change management to a complete service management solution.
Learn more about ChangeGear
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Learn more about AzureDesk
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Deepser is a Service Desk solution developed to optimize support requests, daily activities and organisational processes.
Deepser is a modern Service Desk software, with an interactive Web interface. It allows you to efficiently manage customer support, optimizing the use of company resources and saving time.Thanks to Deepser you can easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, Modular and scalable, it is convenient and tailored to your needs.
Learn more about Deepser
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base.
Available in SaaS & On-Premise.
Highly customizable, scalable, and flexible. Free 14-day trial.
Learn more about UseResponse
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Made in Germany: Echolon Service Desk Software. Flexible, easy to implement, expandable, adaptable to your needs.
Made in Germany: Echolon as service desk software. The EcholoN Service Desk integrates flexibly into your structure and can be connected to existing systems (intranet software, e-mail system, database, etc.). Create, delegate, prioritize, track, review and manage tasks, processes, requests of any kind (software bugs, project tasks, change requests, enhancements, etc.). Expandable with further useful modules, adaptable to your needs.
Learn more about EcholoN
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software.
Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more.
Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007.
Learn more about Vision Helpdesk
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment & ITIL compatible Helpdesk.
GLPI is an open source IT Service Management software.
GLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant.
Learn more about GLPi
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more.
The major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.
Learn more about Motadata ServiceOps
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently.
Cayzu is an cloud-based online helpdesk and ticketing system platform that helps your internal teams and customer support agents work efficiently.
Cayzu enables your team to build out a comprehensive and robust knowledgebase in real-time using actual business use cases from customer inquiries and requests.
Additionally, Cayzu makes it easy to streamline workflows with tagging, private notes, scripted responses, advanced delegation and integration with cloud apps you already use.
Learn more about Cayzu
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Cloud-based service desk software designed to provide you with everything you need for one low price.
SeamlessDesk is an easy-to-use Service Desk platform with an intuitive UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Incident, Problem, Change, Release, Project, and Knowledge Management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, you are not restricted to high-priced or tiered plans to access the features you want or need.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
HelpSpace is a German startup providing an easy-to-use and visually appealing helpdesk solution for SMBs. This solution is designed to streamline your customer support processes and enhance your daily customer support.
Features:
TICKETS for efficient inquiry management,
TASKS for internal task management,
DOCS for a shared knowledge database,
WIDGET for DOCS on your site/app,
INTEGRATION options for API/webhooks/Zapier integration.
Improve customer support & satisfaction with HelpSpace.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Summit helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
SymphonyAI Summit is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), an AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite.
Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Give yourself a 360-degree service overview. Dynamically configure the solution for your needs with tickets, customer portal and more.
Configure a cloud database into business solutions without coding. Build prototypes or big enterprise applications. Start your no-code journey with a predefined template or build your own custom solution from scratch. Our most popular templates:
- CRM
- Workflow
- Service
- Unity
- GDPR
- Planning
- Automotive
- Archiving
- Asset Management
- Medical & Portal
And if we don't have your template we will create it for you free of charge!
Learn more about VobeSoft
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
The customer service software unifies all messaging channels into one single view. Make customer communication easy.
Discover Trengo, the customer service software that unifies all messaging channels into one single view.
Answer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Website chat, Google Business messages, WeChat & Telegram from one platform.
Use the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel.
Make customer communication easy.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
Canfigure is your ultimate solution for IT Asset Management Software, revolutionizing the way organizations monitor, analyze, and optimize their digital assets.
In an increasingly technology-dependent world, Canfigure offers a robust and intuitive platform that simplifies the management of IT assets. With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness.
Any business workflow can be supported using Canfigure's powerful admin tools.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Anakage uses AI to automate tasks and improve user experience through bots integrated with enterprise apps.
Anakage is a digital adoption platform that integrates with enterprise software to provide end-user support. The platform uses AI to monitor IT systems and applications, detect and fix issues proactively, automate IT tasks, speed up software onboarding with bots, and enable automation.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
USU’s knowledge management solution for IT offers organizations an enterprise-grade, AI-powered knowledge management platform.
USU Knowledge Management for IT offers organizations an enterprise-grade, AI-powered knowledge management platform with omnichannel support, alerting, integrated chatbots and self-service.
Quicker resolutions, consistent service quality and multiple channels such as email and self-service mean better agent performance, reduced downtime and higher productivity for all employees.
Organize, improve, and deliver support data from a single source of truth with a KM solution purpose-built for IT.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Enterprise ServiceDesk solution with nice interface for business users and very flexible open architecture for IT departments
All IT processes in one tool: ideas, projects, tasks, requirements, testing, and support.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Do you want to open tickets, manage workflows, control assets and obtain metrics with just one online tool? Use Infradesk.
Infradesk is a service management, internal management and user support tool. In the SaaS model, it does not require installation or configuration. In addition to facilitating the opening of calls, at Infradesk you will find complete solutions in asset management, task management, projects, budgets, contracts, cost center, chat, among others. Infradesk provides reports and metrics that help companies identify patterns of problems and opportunities for improvement.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique!
ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management.
Virima SaaS reduces the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise, cloud, and remote workers. Virima discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
All of your IT in one place. With Electric, you can manage your people, devices, networks, and applications in one platform.
Electric is reinventing how businesses manage their IT. Providing real-time IT support to 50,000 users and centralized IT management to over 900 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
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Features
- IT Asset Management
- Change Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- CMDB
- Remote Access/Control
- Mobile Access
- Support Ticket Management
- Problem Management
- Real Time Notifications
- Reporting & Statistics
- Prioritisation
