---
description: Discover and compare Free Customer Communications Management Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Communications Management Software - Capterra Ireland
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
2. [WhatsApp](https://www.capterra.ie/software/180345/whatsapp) — 4.7/5 (16297 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
3. [Telegram](https://www.capterra.ie/software/180347/telegram) — 4.7/5 (6406 reviews) — Telegram is a secure and fast messaging application for mobile and desktop devices.
4. [Viber](https://www.capterra.ie/software/180348/viber) — 4.4/5 (4058 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
5. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
6. [Bigin by Zoho CRM](https://www.capterra.ie/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) — Bigin is an affordable, user-friendly CRM that acts as an unified platform for managing customers and your interactions with them.
7. [Lime Connect](https://www.capterra.ie/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
8. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
9. [Zenvia Customer Cloud](https://www.capterra.ie/software/201739/zenvia-conversion) — 4.1/5 (359 reviews) — Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução.
10. [Smartsupp](https://www.capterra.ie/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Manage customer communication using Smartsupp's live chat, chatbot and AI shopping assistant.
11. [Broadly](https://www.capterra.ie/software/161326/broadly-reviews) — 4.8/5 (336 reviews) — Consolidate leads and streamline communication to win more business. Broadly helps local businesses engage with leads and customers.
12. [Superchat](https://www.capterra.ie/software/210968/superchat) — 4.8/5 (282 reviews) — WhatsApp Business, Facebook Messenger, Google Business, Instagram, SMS and email combined in one platform.
13. [Help Scout](https://www.capterra.ie/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
14. [Jobin.cloud](https://www.capterra.ie/software/1021637/jobincloud) — 4.7/5 (172 reviews) — Automate and personalize customer conversations across email and LinkedIn - all in one platform with CRM and real-time tracking.
15. [ClientPoint](https://www.capterra.ie/software/120209/clientpoint) — 4.6/5 (166 reviews) — Our business relationship and customer communications platform helps you manage workspaces for prospects, customers \& partners.
16. [Missive](https://www.capterra.ie/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
17. [Crisp](https://www.capterra.ie/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
18. [Hiver](https://www.capterra.ie/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that helps teams manage conversations across different channels.
19. [17hats](https://www.capterra.ie/software/144328/17hats) — 4.4/5 (136 reviews) — 17hats is your premier small business management platform.
20. [Sociocs](https://www.capterra.ie/software/1039396/sociocs) — 4.6/5 (118 reviews) — Sociocs is a customer communication tool for your business. Use the same shared inbox for customer service, reputation and marketing.
21. [Freshchat](https://www.capterra.ie/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
22. [Preferred Patron Loyalty](https://www.capterra.ie/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control.
23. [CallingPost](https://www.capterra.ie/software/196048/callingpost) — 4.5/5 (108 reviews) — Group Leader Notification Service. Send by phone (pre-recorded voice), text (SMS), and/or email.
24. [OneSignal](https://www.capterra.ie/software/163452/onesignal) — 4.7/5 (106 reviews) — OneSignal is a customer engagement solution offering email, mobile \& web push notifications, in-app messaging, and SMS.
25. [JivoChat](https://www.capterra.ie/software/178227/jivochat) — 4.6/5 (105 reviews) — Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today

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## Related Categories

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software)
- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.ie/directory/32448/chatbot/software)

## Links

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Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ie/software/144040/tidio-chat","@type":"ListItem"},{"name":"Zenvia Customer Cloud","position":9,"description":"A Zenvia Customer Cloud é a IA completa para empresas que querem vender mais e atender melhor. \n\nCom WhatsApp, SMS, e-mail e outros canais integrados, você centraliza a comunicação e garante fluidez em toda a jornada do cliente. 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Built-in CRM functionality ensures a full view of customer history, while segmentation, branding, and multi-language support allow for deeply personalized engagement. Collaboration tools, alerts, and compliance-ready messaging ensure your team stays aligned and efficient. From one-off messages to complex sequences, Jobin.cloud brings your customer communication under one intelligent, trackable system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c28b02c-6106-461c-b2f1-cd9005ecee6a.png","url":"https://www.capterra.ie/software/1021637/jobincloud","@type":"ListItem"},{"name":"ClientPoint","position":15,"description":"ClientPoint Enterprise platform helps you easily manage business relationship workspaces (called ClientPoints) for each of your prospects, customers and partners, where you can email, schedule, chat message, video conference, share content, and e-sign, all in one place.  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Not knowing who's responding to what, or whether they've responded at all? \n\nWhat if your business could manage all your email accounts, including its mailboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place?\n\nMissive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. \n\nUsed by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.capterra.ie/software/152884/missive","@type":"ListItem"},{"name":"Crisp","position":17,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.ie/software/151292/crisp","@type":"ListItem"},{"name":"Hiver","position":18,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. Teams can manage all communication channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \nKey features include an omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. All of these features together assist support agents to manage customer complaints in an efficient and timely manner. \n\nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.ie/software/142975/hiver","@type":"ListItem"},{"name":"17hats","position":19,"description":"17hats provides a single hub for client communications, proposals, contracts, online payments, project management, bookkeeping, client management, and more. Designed to eliminate busy work, 17hats simplifies repetitive tasks with templates and automated workflows. At home or on the go, more than 40,000 entrepreneurs use 17hats to organize, systemize, get paid faster, grow their businesses, and land more clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aebdcf2d-6584-413f-8f24-1be9f9bec3fa.png","url":"https://www.capterra.ie/software/144328/17hats","@type":"ListItem"},{"name":"Sociocs","position":20,"description":"Sociocs is a single customer communication inbox for your business. Business Text Messaging, Google Business Messages, Google Reviews Management, Web Chat Widget, Website Form, WhatsApp Business, Telegram Business, Bulk Text Marketing and more customer communication options for your business.\n\nhttps://www.sociocs.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34a8659c-7a48-4ed2-9640-3248aa08fb16.jpeg","url":"https://www.capterra.ie/software/1039396/sociocs","@type":"ListItem"},{"name":"Freshchat","position":21,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.capterra.ie/software/158117/freshchat","@type":"ListItem"},{"name":"Preferred Patron Loyalty","position":22,"description":"Modern loyalty that scales with you. Preferred Patron helps Small Business, Franchise, and Enterprise brands launch fast and grow smarter—without POS changes or heavy IT. Deliver a white-label experience across app, mobile wallet, email, SMS, and kiosks so customers engage with your brand at every touchpoint. Built-in automations (welcome, birthday, lapsed win-back) and segmentation keep the right offers flowing at the right time, while advanced reporting surfaces real-time ROI, visit frequency, and customer value.\n\nOperate confidently across many stores with multi-location control: roles and permissions, standardized templates, and brand-safe guardrails that keep campaigns consistent yet flexible. Go live in minutes with no-code setup, onboard staff quickly, and expand from a single site to 100+ locations on your schedule.  Preferred Patron delivers a scalable, measurable Loyalty platform—brand-safe, compliant, and built for growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.capterra.ie/software/78966/preferred-patron-loyalty","@type":"ListItem"},{"name":"CallingPost","position":23,"description":"CallingPost is Fast, Easy, & Effective way to send  communications to GROUPS of all sizes. CallingPost group  messaging service, sends by phone (pre-recorded voice), text (SMS), and/or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/142becd1-4008-46cc-88b2-ce6eb0290e61.png","url":"https://www.capterra.ie/software/196048/callingpost","@type":"ListItem"},{"name":"OneSignal","position":24,"description":"OneSignal is the most widely used customer engagement platform, enabling you to increase retention and revenue through lightning-fast, personalized messaging, no matter the size of your company. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks, allowing you to engage your customers via their preferred channels. The platform has a fast setup time that requires minimal developer time, and empowers marketers and product teams to send messages without developer support. In addition to offering integrations, OneSignal also features an open API to allow greater flexibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac10fa72-9398-4082-a61c-05442ec0721f.png","url":"https://www.capterra.ie/software/163452/onesignal","@type":"ListItem"},{"name":"JivoChat","position":25,"description":"JivoChat helps organize all your client contact records with one smart customer communications management system. Monitor your visitors, talk to them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one tool: JivoChat. Maximize outbound communications: use smart triggers, callback features, and JivoChat Business phone telephony services. Use JivoChat to convert your visitors into clients today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f1584033-9ac7-48ad-9385-cf193b4fd66d.png","url":"https://www.capterra.ie/software/178227/jivochat","@type":"ListItem"}],"@id":"https://www.capterra.ie/directory/31002/customer-communications-management/pricing/free/software#itemlist","numberOfItems":25}
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