---
description: Discover and compare Customer Communications Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Communications Management Software for Windows - Price comparison & Reviews - Capterra Ireland 2026
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Freshchat](https://www.capterra.ie/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
2. [Nextiva Contact Center](https://www.capterra.ie/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
3. [Preferred Patron Loyalty](https://www.capterra.ie/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control.
4. [CallingPost](https://www.capterra.ie/software/196048/callingpost) — 4.5/5 (108 reviews) — Group Leader Notification Service. Send by phone (pre-recorded voice), text (SMS), and/or email.
5. [OneSignal](https://www.capterra.ie/software/163452/onesignal) — 4.7/5 (106 reviews) — OneSignal is a customer engagement solution offering email, mobile \& web push notifications, in-app messaging, and SMS.
6. [JivoChat](https://www.capterra.ie/software/178227/jivochat) — 4.6/5 (105 reviews) — Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today
7. [InfoFlo](https://www.capterra.ie/software/96628/infoflo) — 4.5/5 (97 reviews) — HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price\!
8. [OnePageCRM](https://www.capterra.ie/software/157679/onepagecrm) — 4.8/5 (93 reviews) — A super simple and intuitive CRM trusted by small businesses in 80+ countries
9. [Efficy CRM](https://www.capterra.ie/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
10. [Mobile Text Alerts](https://www.capterra.ie/software/152417/mobile-text-alerts) — 4.5/5 (86 reviews) — Easy-to-use business SMS solution offering better customer communication through the power of texting. Handy web platform \& mobile app.
11. [11Sight](https://www.capterra.ie/software/213920/11sight) — 4.7/5 (82 reviews) — 11Sight is an automotive dealership software that provides AI assistance for scheduling service appointments around the clock.
12. [Zenvia](https://www.capterra.ie/software/200368/zenvia) — 4.5/5 (71 reviews) — A Zenvia Customer Cloud ajuda empresas a vender mais e atender melhor, integrando canais, dados e jornadas em uma única solução
13. [Demandforce](https://www.capterra.ie/software/168837/demandforce) — 3.7/5 (68 reviews) — Attract, Retain, \& Grow. Demandforce is the all-in-one practice growth solution made to attract new patients and keep them coming back.
14. [Upnify CRM](https://www.capterra.ie/software/1014742/upnify-crm) — 4.8/5 (64 reviews) — Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue.
15. [Froged](https://www.capterra.ie/software/196490/froged) — 4.5/5 (56 reviews) — FROGED is a robust Product Success Platform built by SaaS for SaaS companies known for increasing conversions \& reducing churn.
16. [OneHash CRM](https://www.capterra.ie/software/206491/onehash) — 4.6/5 (53 reviews) — A highly Robust, Scalable, Economical, \& Fully- Featured platform with CRM, ERP, HCM, Project Management and Helpdesk solution.
17. [8x8 Contact Center](https://www.capterra.ie/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
18. [Zoho Voice](https://www.capterra.ie/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation
19. [Sinch Engage](https://www.capterra.ie/software/187336/sinch-engage) — 4.4/5 (44 reviews) — All-in-one messaging platform made for customer communications across SMS, MMS, RCS \& WhatsApp. Secure, CRM-integrated, 24/7 support.
20. [Chaty](https://www.capterra.ie/software/1024481/chaty) — 5.0/5 (41 reviews) — Chaty is designed to help employees connect with customers on various messaging applications like WhatsApp, Facebook Messenger \& more.
21. [Desku](https://www.capterra.ie/software/1037380/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.
22. [LiveVox](https://www.capterra.ie/software/81432/livevox) — 4.7/5 (32 reviews) — LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution
23. [Nuxeo](https://www.capterra.ie/software/167024/nuxeo-platform) — 4.2/5 (32 reviews) — Cloud-native and low-code, Nuxeo's content services platform helps you build scalable, intelligent content applications.
24. [Smith.ai](https://www.capterra.ie/software/181278/smith-ai-live-website-chat) — 4.8/5 (29 reviews) — Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for businesses of all sizes.
25. [Dexatel](https://www.capterra.ie/software/184249/sendsms) — 4.9/5 (29 reviews) — API-first, AI-powered CPaaS for OTP delivery, 2FA, fraud prevention, and omnichannel engagement with secure, communications API.

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## Related Categories

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.ie/directory/30842/sms-marketing/software)
- [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ie/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.ie/directory)

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Alert & Notification \nand many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f95c94e2-e253-4372-8f62-ce9d81b38049.png","url":"https://www.capterra.ie/software/206491/onehash","@type":"ListItem"},{"name":"8x8 Contact Center","position":17,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.\n\nAccess from anywhere, at any time. Making changes is easy. 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Whether it's promo campaigns, lead nurture, abandoned cart follow-ups, appointment reminders, or anything in-between—we have all the features you need:     \n- Simple, visual campaign builder\n- Bulk SMS\n- Automated texts\n- Two-way chat\n- Email-to-text\n- Unified team inbox\n- Templates\n- AI writing assistant\n- Analytics & delivery reports\n\nWe also directly integrate with top CRMs and software like HubSpot, Salesforce, Zoho CRM, NetSuite, Shopify, BigCommerce, Zapier, and more—making it easy to have a connected view of your customer communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c165b27-f956-4a73-99c0-1a784ae02403.png","url":"https://www.capterra.ie/software/187336/sinch-engage","@type":"ListItem"},{"name":"Chaty","position":20,"description":"https://chaty.app/ - Chaty is designed to help employees connect with customers on various messaging applications like WhatsApp, Facebook Messenger & more.\n\nWith a single chat widget added to your website, you can create a personalized experience for customers using over 20 social channels like WhatsApp, Instagram, Line, Viber & Telegram to provide instant support; respond to inquiries, queries, and comments; build trust and offer value to your visitors, both on mobile & web.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/553036d7-b9b6-496c-bf2d-c00f129a0ead.png","url":"https://www.capterra.ie/software/1024481/chaty","@type":"ListItem"},{"name":"Desku","position":21,"description":"Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.\n\n\nDesku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3800c5ee-b07f-4a0d-aca9-d213d1d3ccb1.png","url":"https://www.capterra.ie/software/1037380/desku","@type":"ListItem"},{"name":"LiveVox","position":22,"description":"LiveVox’s powerful, next-generation contact center platform allows companies to meet customers on their channels of choice, Voice, Email, SMS, and Webchat while using Artificial Intelligence, or AI to create a seamless customer experience.  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Their employees can then easily create, tag, organize, and share dynamic content, including rich media and 3","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/621f1af6-79b4-43f1-9423-b4027783c4e0.png","url":"https://www.capterra.ie/software/167024/nuxeo-platform","@type":"ListItem"},{"name":"Smith.ai","position":24,"description":"Smith.ai is a sophisticated AI-powered call handling platform that blends advanced voice AI with professional live agents to ensure no call goes unanswered. Designed for growing businesses, Smith.ai delivers 24/7 high-quality call answering, intake, and lead capture through its AI Receptionist and Virtual Receptionist services. \n\nWith natural, conversational AI, seamless human handoff, and deep CRM integrations, Smith.ai customizes every client experience to drive growth and improve satisfaction. \n\nBacked by 500+ trained human receptionists and a world-class success team, Smith.ai has handled over 10 million calls with 99.95% uptime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f639b07-8a33-411f-8e77-21abc3a9bd91.jpeg","url":"https://www.capterra.ie/software/181278/smith-ai-live-website-chat","@type":"ListItem"},{"name":"Dexatel","position":25,"description":"Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) for secure, scalable, mission-critical communications. Global businesses use Dexatel’s communication APIs to verify users, prevent fraud, deliver OTPs, and engage customers across multiple channels.\n\nDexatel Verify enables OTPs and 2FA over SMS, Voice, Flash Calls, WhatsApp, Viber, Telegram, RCS, and Email, using AI-driven routing, smart channel fallback, and real-time number validation to cut costs, prevent fraud, and maximize delivery rates.\n\nDexatel Engage powers personalized marketing campaigns, product updates, and critical alerts with segmentation, automation, and compliance (GDPR, ISO/IEC 27001).\n\nDexatel Lookup provides real-time number intelligence and fraud prevention for accurate data, seamless onboarding, and secure interactions.\n\nTrusted by fintechs, eCommerce, gaming, marketplaces, and SaaS, Dexatel ensures secure logins, smooth onboarding, and enterprise-grade deliverability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/849154fd-6db9-4666-a251-ab23c7ec4818.png","url":"https://www.capterra.ie/software/184249/sendsms","@type":"ListItem"}],"numberOfItems":25}
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