26 results
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SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you. Learn more about SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, autom...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
ITAM Software: Track complete hardware & software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more! Learn more about Device42
Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes. Learn more about Device42
Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. De...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities,...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and effici...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. Service...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Experience the next generation of ITSM. Be the heroes of the organization. Deliver smart and personalized services to knowledge workers
ChangeGear is SunView Software's flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning Willow AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide.
ChangeGear is SunView Software's flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-b...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensures your company gets the right fit. At its heart, our products come with a powerful process automation engine surrounded by an interface that automatically creates meaningful relationships with data that matters to you. Navigator handles Help Desk & Asset Management through to ITIL-driven standards.
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensure...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
CMDB system of record for IT that proposes service impact analysis, asset management, and compliance.
CMDB system of record for IT that proposes service impact analysis, asset management, and compliance.
CMDB system of record for IT that proposes service impact analysis, asset management, and compliance....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Deepser is a complete ITSM and ITAM solution developed to optimize support requests, organisational processes and asset management.
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimiz...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace t...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
There should never be more than one truth no matter if you are responsible for infrastructure, IT services, support or IT security.
vScope is an IT inventory platform that enables IT professionals to do more with less. Based on the industry-leading network discovery, vScope offers something to every role in the team. - Consolidate documentation of your IT environment Every IT asset in one place. - A self-populating CMDB for IT operations or IT service management. - No more scripting. - IT billing or automated cost analysis. - Customer-specific reporting for MSPs And much, much more...
vScope is an IT inventory platform that enables IT professionals to do more with less. Based on the industry-leading network discovery, vScope offers something to every role in the team. - Consolidate ...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
VIRIMA solves your toughest IT asset and service management problems. No other platform offers the features, flexibility, and value.
VIRIMA offers best-in-class ITAM and ITSM features at an unbelievable value. Agentless and agent-based discovery options. Automatic relationship and dependency mapping. Insightful visualizations and dashboards. PinkVERIFY CMDB and ITSM processes with a workflow generator. Integrations with cloud providers, hypervisors, network & security monitoring, and even ServiceNow. SaaS and on-prem deployments. Clear, modern UI. VIRIMA does so much you'll wonder why you havent heard of it before!
VIRIMA offers best-in-class ITAM and ITSM features at an unbelievable value. Agentless and agent-based discovery options. Automatic relationship and dependency mapping. Insightful visualizations and...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Unified solution for IT service centers which comes with centralized CMDB, change management and incident management features.
Unified solution for IT service centers. Comes with centralized CMDB, change management and incident management features.
Unified solution for IT service centers. Comes with centralized CMDB, change management and incident management features....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
An easy to use, thin-client application which provides you with complete control over your Genesys configuration environment.
An easy to use, thin-client application which provides you with complete control over your Genesys configuration environment.
An easy to use, thin-client application which provides you with complete control over your Genesys configuration environment....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data.
CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data.
CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Store, control, and manage software and infrastructure components using configuration management database solution.
Store, control, and manage software and infrastructure components using configuration management database solution.
Store, control, and manage software and infrastructure components using configuration management database solution....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Cloudaware is a SPOT CMDB for large scale AWS, Azure & Google cloud consumers with add-on modules for cost & security management.
Cloudaware is a SaaS multi-cloud management platform with such modules as: CMDB, Change Management, Cost Management, Vulnerability Scanning, Monitoring, Intrusion Detection, Patch Management, Compliance Engine, Log Management and Backups & Replication. Cloudaware is designed for enterprises who deploy workloads across multiple AWS, Azure, Google cloud providers and on-premises. Cloudaware integrates out of the box with NewRelic, JIRA, Chef, Puppet, Ansible and over 50 other products.
Cloudaware is a SaaS multi-cloud management platform with such modules as: CMDB, Change Management, Cost Management, Vulnerability Scanning, Monitoring, Intrusion Detection, Patch Management, Complian...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Software configuration management system that provides version control through integrated bug tracking and auto sync.
Software configuration management system that provides version control through integrated bug tracking and auto sync.
Software configuration management system that provides version control through integrated bug tracking and auto sync....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
Record and evaluate configurations of your AWS resources
Record and evaluate configurations of your AWS resources
Record and evaluate configurations of your AWS resources...
RISC Networks ITOA Platform (CloudScape) helps organizations plan IT transformation projects like Cloud and Data Center Migrations.
RISC Networks IT Operations Analytics (ITOA) Platform is the IT answer engine. Built for IT professionals who need detailed analysis of their IT environments, the product provides the insights needed to plan for IT transformation. Tackle a variety of use cases: Cloud & DC Migration, ITSM/CMDB Updates, Asset & Software Lifecycle Analysis and more. Complete discovery of your IT environment coupled with advanced analytics make it easier for you to complete your IT projects quickly and accurately.
RISC Networks IT Operations Analytics (ITOA) Platform is the IT answer engine. Built for IT professionals who need detailed analysis of their IT environments, the product provides the insights needed t...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
OneCMDB

OneCMDB

(0 reviews)
Open source CMDB with object oriented approach to configuration management that is compatible with a variety of relational databases.
Open source CMDB with object oriented approach to configuration management that is compatible with a variety of relational databases.
Open source CMDB with object oriented approach to configuration management that is compatible with a variety of relational databases....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
ITSM software with CMDB as a komponent offerring change and problem management, configuration and asset management, and fulfillment.
ITSM software with CMDB as a komponent offerring change and problem management, configuration and asset management, and fulfillment.
ITSM software with CMDB as a komponent offerring change and problem management, configuration and asset management, and fulfillment....
i-doit

i-doit

(0 reviews)
i-doit pro is the all in one solution for all your documentation projects, CMDB and IT asset management.
From IT asset management to the CMDB: i-doit has a solution for all of your documentation projects. Existing data sources can be integrated, giving you all of your information in a centralised, well-organised repository. Ensuring you know everything about your IT! Inventory management is a laborious process, but whatever the many origins of your IT assets, i-doit makes it clear and understandable.
From IT asset management to the CMDB: i-doit has a solution for all of your documentation projects. Existing data sources can be integrated, giving you all of your information in a centralised, well-or...
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
SaaS and on-premise enterprise CMDB software solution based on historizied configuration items.
SaaS and on-premise enterprise CMDB software solution based on historizied configuration items.
SaaS and on-premise enterprise CMDB software solution based on historizied configuration items....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
DATAGERRY is an openSource CMDB & Asset Management solution, which completely leaves the definition of a data model to the user.
DATAGERRY is an openSource CMDB & Asset Management solution, which completely leaves the definition of a data model to the user.
DATAGERRY is an openSource CMDB & Asset Management solution, which completely leaves the definition of a data model to the user....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
IT management solutions designed to help businesses manage catalogs, application infrastructure, and internal or external networks.
IT management solutions designed to help businesses manage catalogs, application infrastructure, and internal or external networks.
IT management solutions designed to help businesses manage catalogs, application infrastructure, and internal or external networks....
  • Data Visualisation
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping

CMDB Software Buyers Guide

What is configuration management database (CMDB) software?

Configuration management database (CMDB) software allows organizations to track IT assets and see how these assets are related to one another. CMDB software solutions help manage IT inventory and software licensing, calculate return on investment (ROI), standardize methods for change control, and monitor IT metrics.

The benefits of CMDB software

  • Logistical control: By creating a central repository of all IT assets and their interdependencies, companies can readily measure and analyze the effects that a change in one system will have on other related systems. Hardware and software specifications are tracked to facilitate the rapid deployment of either new system implementations or upgrades.
  • Licensing compliance: CMDB software is specifically designed to track the quantity and types of licenses for software assets in an organization. In doing so, organizations can effectively comply with licensing structures for currently deployed technologies and predict the cost of additional licenses.
  • Accurate ROI calculations: By analyzing usage metrics, CMDB software allows businesses to more effectively calculate the ROI of their hardware and software investments.

Typical features of CMDB software

  • Change management: Ensures the use of standardized methods and procedures for handling changes in IT infrastructure.
  • Configuration management: Establishes the accurate configuration of an IT asset based on design and operational specifications; ensures IT assets perform consistently to meet desired benchmarks.
  • Asset management: Enables users to track and manage IT inventory.
  • Device auto discovery: Periodically scans the network and executes predefined actions upon discovery.
  • License management: Tracks and organizes the number of licenses available to (or potentially required by) the organization.
  • Performance monitoring: Monitors and measures relevant metrics to assess the performance of IT resources.
  • Knowledge management: Systematically manages knowledge assets for the purpose of creating value and meeting tactical and strategic requirements.

Capterra's CMDB directory lets you filter by feature(s) to view only options that meet your business needs, which can help you narrow your software shortlist.

Considerations when purchasing CMDB software

  • Overall cost vs. day-to-day operational costs: Whereas IT Asset Management (ITAM) software is used to track and project an IT asset's cost over its life cycle (mostly for accounting purposes), CMDB software focuses on the day-to-day operation of an organization's IT configuration - mainly how changes in the operating environment will affect other systems. Some products offer functionality for both ITAM and CMDB. A clear prioritization of long-term IT goals will help you select an appropriate product for your organization.
  • Auto discovery: While most CMDB programs contain fields for recording version numbers of software used by an organization, some go a step further by proactively searching an organization's infrastructure for out-of-date versions, and then performing upgrades automatically to ensure that versions match the desired configuration scheme. Auto discovery will also detect the presence of illegal or unlicensed software on the organization's IT infrastructure.
  • CMDB software will increasingly depend on artificial intelligence (AI) and machine learning to automate version control: AI will continue to further automate the CMDB space. AI will not only track and compare IT configuration information across a business, but it will also use algorithms to determine and implement the optimal configuration schema without user input. Considering that 68% of small businesses will adopt AI in some respect over the next years, even the smallest of businesses will need CMDB with AI to stay competitive.
  • Fines levied for the use of unlicensed software can be crippling for small businesses: The Business Software Alliance (BSA) does not discriminate between small businesses and large enterprises when it comes to penalizing software license infractions. In some cases, the BSA has levied fines of up to $150,000 for copyright infringement, and that trend is likely to continue. When you protect your organization with the auto discovery technology of a CMDB suite, you avoid steep fines.