133 results
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LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the... Learn more about LogMeIn Rescue

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Wrike is a remote support software trusted by 20,000+ companies and over two million users. Support your team remotely using custom-built request forms, Kanban boards, Gantt charts,... Learn more about Wrike

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
NinjaRMM provides intuitive remote monitoring and management software for managed service providers (MSPs), SMBs, and mid-market companies to proactively manage IT issues, from... Learn more about NinjaRMM

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides... Learn more about FixMe.IT

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers... Learn more about Freshdesk

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Netop Remote Control is remote access software that helps organizations reduce tech support costs, meet compliance standards, and instantly connect to devices and servers from anywhere... Learn more about Netop Remote Control

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
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Splashtop SOS is the best value remote support software solution for IT, support teams, and help desks. Securely connect to your users computers and mobile devices with a simple... Learn more about Splashtop SOS

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with... Learn more about Zoho Assist

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc... Learn more about ISL Light

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Atera is the ultimate all-in-one remote IT support tool for managed IT service providers and internal IT teams. Atera includes everything you need in one place: Full remote monitoring... Learn more about Atera

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect... Learn more about Halp

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
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Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create... Learn more about Naverisk

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Connect & Start Managing Devices Remotely with Kaseya VSA. Establish Instant Connection with no Delay. Resolve user issues in real time. Manage devices regardless of location, and... Learn more about Kaseya VSA

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
A powerful and simple Remote Support platform, that gives you instant access to remote servers and workstations from the Web App or from the Mobile App. Fully stacked with features... Learn more about Pulseway

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Our unique, multipoint remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. Our remote control... Learn more about Syxsense

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including... Learn more about RemotePC

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects... Learn more about Take Control

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
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Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk... Learn more about Vuforia

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Enhance your business, from your PCs, mobile devices, websites and apps, with RSUPPORTs revolutionary remote service technology. Our flagship products, RemoteCall WebViewer has been... Learn more about RemoteCall

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Meet with anyone on any desktop, browser, mobile, or video device from anywhere in the world.
Cisco Webex is a collaboration platform designed to help businesses of all sizes communicate across teams via audio/video conferencing and screen sharing functionalities. The solution lets employees use on-screen emoticons to express gestures, pin important messages, set up meeting agendas, and more on a unified interface. It also offers filters to remove background noise, translate languages in real-time, change video layouts, and switch from audio calls to video meetings.
Cisco Webex is a collaboration platform designed to help businesses of all sizes communicate across teams via audio/video conferencing and screen sharing functionalities. The solution lets employees...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Ridiculously simple screen sharing tool for meetings on the fly. Get everybody on the same page, when they're not in the same room!
join.me is the fastest and easiest way to connect and collaborate. Anyone can share ideas instantly with screen sharing, audio, video, whiteboard and chat. join.me is a personalized meeting experience where users can personalize participant bubbles, URLs, backgrounds and more!
join.me is the fastest and easiest way to connect and collaborate. Anyone can share ideas instantly with screen sharing, audio, video, whiteboard and chat. join.me is a personalized meeting...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation.
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 300 million users worldwide, adding another 5 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether youre down the hall, or on the other side of the world and also for lower bandwith internet connections. We are one of the 50 fastest-growing firms in Germany.
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 300 million users worldwide, adding another 5 million every month. The software...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars.
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting or webinar. Keep your meetings handy using the desktop plugin for Windows, Linux and Mac, iOS app, android app, Google Chrome extension, Firefox extension, embed widget and calendar integrations. Embed webinar registration, polls, Q&A, allow to talk, recording, in-depth analytics, etc
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Divi is the most popular WordPress theme in the world and the ultimate visual page builder.
You've never built a WordPress website like this before. Divi is more than just a WordPress theme, it's a completely new website building platform that replaces the standard WordPress post editor with a vastly superior visual editor. It can be enjoyed by design professionals and newcomers alike, giving you the power to create spectacular designs with surprising ease and efficiency.
You've never built a WordPress website like this before. Divi is more than just a WordPress theme, it's a completely new website building platform that replaces the standard WordPress post editor...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
SecureLink is the leader in vendor privileged access management for highly regulated enterprise organizations and technology vendors.
SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLinks secure, purpose-built platform. SecureLink is headquartered in Austin, Texas.
SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
An easy-to-use remote desktop software to get fast, secure and affordable remote access to Windows, macOS and Linux systems.
Supremo is a remote desktop software for Windows, macOS, iOS, Android, and Linux. Using placed servers throughout the world, it allows connection to any machine worldwide. There are lots of things that help set it apart from the competitors: Ease of use - no complex configuration or installation Security - all connections are encrypted Flexibility - unlimited installations on unlimited devices Unattended Access – install to grant access even if no one’s in front the remote machine
Supremo is a remote desktop software for Windows, macOS, iOS, Android, and Linux. Using placed servers throughout the world, it allows connection to any machine worldwide. There are lots of things...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Remote support software you can count on. GoToAssist will be there for you, so you can be there for your customers.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier to resolve issues fast without frustration, to get customers and employees back to doing what matters. Features include both browser and desktop app, file transfer, remote diagnostics, multi-monitor navigation, multi-session support, and integrations with apps like Slack.
GoToAssist is back and better than ever. Keep customers and remote employees on the move with a remote support experience thats better for both agents and end users alike. With GoToAssist, its easier...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Goverlan Reach is a remote IT support solution that eliminates downtime, increases productivity, and empowers IT support pros
Goverlan Reach Remote Support Software helps you eliminate downtime, securely support and manage all internal and external devices including off network, making it ideal for WFH. Goverlan Reach key features include: Remote Control / Unattended access to users machines / Behind-the-scenes systems mgmt / Automated, enterprise-wide inventory reporting, software updates & security patch installs / Automated case notes creation / Monitor Multiple Machines / Active Directory admin and Pswd mgmt
Goverlan Reach Remote Support Software helps you eliminate downtime, securely support and manage all internal and external devices including off network, making it ideal for WFH. Goverlan Reach key...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Tailored cloud environments with data storage, application hosting, cyber security protection, and live support are purpose-built to me
Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.
Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour!
ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!
ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Upscope co-browsing is instant no-download screen sharing for effortlessly onboarding and supporting even your toughest users.
Onboard and support your users like they've never experienced before. Upscope cobrowsing is the one click, no-download, interactive screen sharing for effortless onboarding and support: 1. In one click, see what your user sees, without downloads. 2. Use your mouse on THEIR screen to click and scroll for them. 3. Do this from your live chat system or when they phone in. Beautifully integrates with Intercom, Zendesk, Olark, Livechatinc and your existing phone system.
Onboard and support your users like they've never experienced before. Upscope cobrowsing is the one click, no-download, interactive screen sharing for effortless onboarding and support: 1. In one...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Simple, secure, and powerful, VNC Connect offers instant remote access and support in one app.
VNC Connect is the original, budget-friendly desktop software for cloud and offline connectivity. Developed by the makers of one of the best desktop sharing systems, it provides instant remote access and support in one app. Built with security in mind, users love its simplicity and ease of use. With high-speed streaming, and superior image quality, it is platform-independent and one of the most popular Android apps for accessing Windows computers remotely.
VNC Connect is the original, budget-friendly desktop software for cloud and offline connectivity. Developed by the makers of one of the best desktop sharing systems, it provides instant remote access...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments.
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Includes 10 seats for support reps, and unlimited sessions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today!
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Remotely support your clients' computers and use remote access to assist end users. Manage computers from practically any device.
Splashtop Remote Support is a powerful remote support software solution for managed service providers (MSPs) and IT. Use Splashtop to remotely manage Windows and Mac computers, and unattended anytime access to remotely support end-users, with a solution that is fast, secure, reliable, and at an unbeatable price (save up to 80% compared to other comparable remote support solutions). Get started with a free trial! + Includes free quick support tool to provide on-demand support
Splashtop Remote Support is a powerful remote support software solution for managed service providers (MSPs) and IT. Use Splashtop to remotely manage Windows and Mac computers, and unattended anytime...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
An event management platform for live and virtual golf fundraisers with all the support you need from our customer success team.
Everything you need to host a safe and successful traditional or virtual golf event, including custom event websites for online registration, live scoring and online leaderboards, digital sponsorships, and more. Through GolfStatus.org, we make our technology available to qualifying nonprofit organizations at no cost.
Everything you need to host a safe and successful traditional or virtual golf event, including custom event websites for online registration, live scoring and online leaderboards, digital...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Free remote desktop access and control
MSP360 Managed Remote Desktop is a powerful tool to manage, connect to, and provide support for your customers. Designed specifically for MSP customers, with organization management, statistics, and easy deployment features.
MSP360 Managed Remote Desktop is a powerful tool to manage, connect to, and provide support for your customers. Designed specifically for MSP customers, with organization management, statistics, and...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
End users can submit requests for service, search for solutions, and view the status of their open incidents.
GWI is a leading global provider of Service Desk and Help Desk software solutions. Our flagship product, iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. GWI offers two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. GWI solutions enable you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
GWI is a leading global provider of Service Desk and Help Desk software solutions. Our flagship product, iSupport, is used by more than 250,000 help desk professionals every day to help them solve...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Mikogo is a free screen sharing solution with built-in VoIP for online meetings, web presentations, web conferencing and sales demos.
Mikogo is a free screen sharing solution designed to streamline web conferencing and online meetings. The software allows up to 25 people to share screen content simultaneously and offers a wide range of interactive tools and unique features. As the presenter, anything you see your meeting participants will see. Mikogo includes the award-winning HTML Viewer that allows participants to join from within a web browser on any computer or mobile device - no downloads, 100% browser-based.
Mikogo is a free screen sharing solution designed to streamline web conferencing and online meetings. The software allows up to 25 people to share screen content simultaneously and offers a wide...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
R-HUB secure remote support and remote access server is an on-premises solution. Unlimited users. You own it. No monthly fees.
R-HUB secure remote support and remote access servers are on-premises solution for collaborative remote support, unattended support and remote access. Robust, secure and fast. Self-update. Support customers or employees. Unlimited users. Major features include remote control, remote desktop sharing, file transfer, recording, audio and video, small meeting, and so on. Starts at $395 one time. No monthly fees. You own it! You control it!
R-HUB secure remote support and remote access servers are on-premises solution for collaborative remote support, unattended support and remote access. Robust, secure and fast. Self-update. Support...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price.
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound,...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing
Award-winning remote control - support and monitor critical systems, servers and IT users in any location - from any device.
For over 32 years, NetSupport Manager has consistently led the way with remote PC management. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high speed solution for secure remote control and access of multi-platform computers in any location. Without the need for a third-party service or ongoing subscription costs, it's the perfect tool of choice for any IT team.
For over 32 years, NetSupport Manager has consistently led the way with remote PC management. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall...

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing
  • Session Recording
  • File Sharing

Remote Support Software Buyers Guide

What is remote support software?

Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.

The benefits of remote support software

  • Improved customer service:  By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
  • Powerful training tools:  Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
  • Internal IT support:  Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.

Typical features of remote support software

  • Remote access/control:  Allows support staff to control client screens remotely.
  • Screen sharing:  Shares the current view of a client's screen with other remote users.
  • Real-time chat:  Allows users to chat with remote clients and other users.
  • File sharing:  Transfers files between remote devices during support sessions.
  • Session recording:  Records active support and chat sessions for auditing and training.
  • Diagnostic tools:  Allows support personnel to access a client's system information, such as hardware and software configurations.

The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.

Considerations when purchasing remote support software

  • Remote support vs. remote access:  Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
  • Security concerns:  Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
  • CRM integration:  Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
  • Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service:  AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years , expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
  • Remote employees means remote support:  Employers and employees are increasingly seeing the benefits of working remotely . As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.