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Remote Support Software
Remote Support software helps IT professionals provide remote computer support with tools like screen sharing, text chat, and monitoring. Other features include online meetings and training tools, audio and video recording, and drawing tools. In addition to remote support software, buyers may also be interested in Customer Relationship Management software, Customer Service software, Online CRM software, Knowledge Management software, Call Center software, Help Desk software, Complaint Management software, Issue Tracking software, ITSM software, and Live Chat software. Read more Read less
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194 results
NinjaOne’s unified IT operations platform includes multiple one-click remote control options as well as full suite remote tools.
Learn more about NinjaOne
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja includes multiple secure one-click remote control options as well as behind-the-scenes remote management tools including a remote terminal, task manager, Windows services manager, file explorer, and registry editor. Pairing remote support tools with proactive monitoring and other features provides a complete solution for endpoint support.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
Learn more about ConnectWise ScreenConnect
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
Learn more about ConnectWise ScreenConnect
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
Learn more about FixMe.IT
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, compatibility with legacy operating systems, such as Windows XP, and much more.
Learn more about FixMe.IT
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Remote support powerhouse designed for securely connecting to remote PCs and Macs and delivering the best remote support from anywhere.
Learn more about SetMe
SetMe is a brand new remote support solution designed by the same team that created FixMe.IT, one of the top-rated remote support apps on the market. Packed in an intuitive interface, it allows you to seamlessly control remote PCs and Macs while taking the security of your connections to a whole new level. Built using the latest technologies, SetMe offers a powerful feature-set, including multi-session handling, end-to-end encryption, advanced reporting, remote file transfer, and much more.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Slack is your productivity platform.
Welcome to the command center of your workday.
Learn more about Slack
Slack is your productivity platform.
Welcome to the command center of your workday. Discover a more flexible way to work with all your people, apps and partners in one space. Slack connects people with each other and with their tools and data. Equip teams to be their most efficient and productive—to save time, increase ROI and open up all kinds of opportunities. Slack isn’t just a tool for sending messages. It’s a place where work flows between all your teams, tools, customers and partners.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Learn more about Zoho Assist
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Fast, stable and secure remote access solution that allows users to connect to devices and servers remotely and resolve issues faster.
Learn more about MSP360 Connect
MSP360 Connect is a fast and secure remote access tool enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at any time regardless of the computer’s global location.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Make meetings more interactive and engaging
• Reduce disruptions with background noise removal and voice enhancement
• Enable audiences to share their reactions with animated emojis and gesture recognition
• Improve audience engagement with next-gen dynamic polling and Q&A by Slido
• Customize the stage layout to focus on the content and people that matters most
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses offer stellar customer support remotely.
Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger, from a single platform. You can automate workflows, collaborate with context, set up convenient self-service options, and integrate with tools Zoom or TeamViewer to offer effortless remote support.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Wrike is a remote support software with custom request forms, Gantt charts, Kanban boards, automated reporting, and 400+ integrations.
Wrike is a remote support software trusted by 20,000+ companies and over two million users. Support your team remotely using custom-built request forms, Kanban boards, Gantt charts, time-tracking reports, real-time updates, and auto-assignment all in one place. Integrate Wrike with 400+ applications so your teams can keep using the tools they rely on every day. Customize workflows and reduce the need for emails, meetings, and status updates. Work smarter, not harder with Wrike.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support.
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe.
Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars.
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting or webinar. Keep your meetings handy using the desktop plugin for Windows, Linux and Mac, iOS app, android app, Google Chrome extension, Firefox extension, embed widget and calendar integrations. Embed webinar registration, polls, Q&A, allow to talk, recording, in-depth analytics, etc
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access.
Splashtop's suite of solutions revolutionizes IT management. Splashtop SOS allows quick on-demand remote assistance, handling unexpected issues promptly. Splashtop Remote Support offers unattended access to all devices, easing regular IT tasks. Splashtop Enterprise optimizes large-scale operations with advanced features, managing and monitoring remote workstations efficiently. These tools cater to IT's evolving needs, delivering secure, high-performance remote access and support.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
RemotePC - a fast, secure remote access solution for consumers, small businesses, and enterprises.
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android.
Connect to your remote computers to work from home or anywhere you choose.
RemotePC lets you access your remote computers directly via the web, with no software installation required.
Includes plans for consumers, small businesses, and large enterprises
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world.
Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.
Supremo is customizable and UAC compatible.
It can be used on an unlimited number of devices and requires no configuration or installation.
Learn more about Supremo Remote Desktop
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try SysAid ITSM today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them to do the things your business really needs to keep going strong.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Atera is the ultimate, all-in-one remote support solution for MSPs and IT pros. Everything you need in one place. Try for Free now!
Atera’s all-in-one platform enables IT professionals to provide remote support to end users anytime, anywhere. Our Remote Monitoring & Management is bolstered by built-in integrations with Splashtop RMM, Splashtop SOS, and AnyDesk. Patch and update, resolve issues, and perform maintenance with our Helpdesk, IT Automation, AI-powered Ticketing, and customizable Reporting and Analytics – all in one dashboard. Pay-per-technician to scale operations across unlimited devices and reduce menial load.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments.
Remote access and support made easy. Switch your business to our Remote Assist and get 50% off your first year! Unlimited on-demand remote assistance for only $49 the first year, includes 20 support techs, and unattended remote access plans starting at just $49 the first year for 10 computers with unlimited users, making dualmon the price leader for remote access solutions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
The JumpCloud Directory Platform reimagines the directory as a complete platform for identity, access, and device management.
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpClouds mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, MSPs, VARs/Distributors, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Thousands of MSPs and IT Departments use Kaseya VSA remote support software to manage and automate IT. Get your demo today!
Connect & Start Managing Devices Remotely with Kaseya VSA. Establish Instant Connection with no delay.
Resolve user issues in real time with state-of-the-art automation. Manage devices regardless of location, and access devices behind firewalls and at home. Remotely access endpoints and work behind the scenes without disrupting the end user and reliably access endpoints with role-based and policy-based control over who has authority.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Cloud-based IT support software for SMBs with in-house and remote teams.
With GoTo Resolve, small businesses can provide fast, consistent IT support in real time to keep employees up and running. Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are on a single dashboard, including: In-session system diagnostics, Reboot/reconnect, Admin mode, File transfer, Multi-session handling,
and more. Respond, act, and resolve issues – all in one place.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Local product
Pulseway is a next-generation remote support platform that will empower your end users to resolve their own issues instantly.
Pulseway is a next-generation remote support platform for ultimate efficiency. Reduce the pressure on support by empowering end users to immediately resolve their own issues. Fully stacked with features such as client portal, remote control for macOS and Windows, file transfer, multi-screen support, user chat, alerts, auto-remediation and advanced automation. Unlimited Concurrent Remote Sessions.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings.
Zight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings.
Learn more about Zight (formerly CloudApp)
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
SecureLink, an Imprivata company, is the industry leader in critical access management
SecureLink, an Imprivata company, is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging zero trust principles, machine learning, and artificial intelligence, SecureLink provides comprehensive security solutions to govern, control, monitor, and audit the most critical and highest risk access points.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
Learn more about LogMeIn Rescue
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Getscreen.me perhaps the simplest and most convenient remote access software for administration, technical support and work from home.
Getscreen.me is a cloud-based software for administration, technical support and remote work that allows consumers to access and manage their PCs and Macs remotely from any device, including iOS / Android. Through the use of modern web technologies Getscreen.me provides a fast and secure connection and lets you access your remote computers directly via the web, with no software installation required.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
VNC Connect is the secure remote access and support solution, trusted by leading organizations worldwide.
VNC Connect is the original, budget-friendly desktop software for cloud and offline connectivity. Developed by the makers of one of the best desktop sharing systems, it provides instant remote access and support in one app. Built with security in mind, users love its simplicity and ease of use. With high-speed streaming, and superior image quality, it is platform-independent and one of the most popular Android apps for accessing Windows computers remotely.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
EV Reach is a remote IT support solution that eliminates downtime, increases productivity, and empowers IT support pros
EV Reach Remote Support Software helps you eliminate downtime, securely support and manage all internal and external devices including off network, making it ideal for WFH. EV Reach key features include: Remote Control / Unattended access to users machines / Behind-the-scenes systems mgmt / Automated, enterprise-wide inventory reporting, software updates & security patch installs / Automated case notes creation / Monitor Multiple Machines / Active Directory admin and Pswd mgmt
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour!
ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Tailored cloud environments with data storage, application hosting, cyber security protection, and live support are purpose-built to me
Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Remote access software that helps ITPROS to provide assistance everywhere. Automatic Access, File Transfer, Multiple Connections.
Iperius Remote is software to provide remote assistance or remote access anytime and anywhere. Low latency and fast data transmissions are guaranteed and allow to work fast as if you are present locally. It's an easy-to-use, scalable and secure remote software and allows connection to any unattended devices. Iperius Remote has also an unbeatable price and fully customizable with your brand.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Upscope co-browsing is instant no-download screen sharing for effortlessly onboarding and supporting even your toughest users.
Onboard and support your users like they've never experienced before.
Upscope cobrowsing is the one click, no-download, interactive screen sharing for effortless onboarding and support:
1. In one click, see what your user sees, without downloads.
2. Use your mouse on THEIR screen to click and scroll for them.
3. Do this from your live chat system or when they phone in.
Beautifully integrates with Intercom, Zendesk, Olark, Livechatinc and your existing phone system.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts.
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Aweray Remote(Awesun) - Free & Fast Remote Control App for Remote Work, Learning and Gaming.
Aweray Remote(Awesun) is a free all-in-one remote desktop application that allows users to remotely access computers and mobile devices from the phone, tablet, or PC fast and securely.
You can use Aweray Remote to:
-Work from home by accessing your PC from anywhere
-Remotely access/control mobile device on the go
-Remotely connect to PC games on a mobile device/ another PC
-Access the unattended devices you managed
Learn more about AweSun
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
Faveo Helpdesk is open-source software that can be accessed by unlimited agents.
Headquartered in Bangalore, Faveo HELP DESK provides Businesses with an automated Helpdesk system to manage customer support.
It is specifically designed to cater to the needs of startups and SMEs empowering them with state of the art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Secure instant messaging software for business communication providing a private team network with many control features.
Brosix is the perfect solution for all businesses in need of advanced security measures for their daily communication. Brosix provides businesses with a closed network and P2P encryption, which protects them from intruders and data leaks. The Business plan includes all app features and many enterprise features such as a private team network and user feature control. The Premium plan contains all of the available app and enterprise features plus advanced control features for secure collaboration.
Learn more about Brosix
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Syxsense is a secure cloud-based connection that gives you remote access to any device.
The Syxsense multi-point remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. Our remote control viewer uses HTML5 which enables access to any device, inside or outside of your network from a simple browser. No software required. Syxsense supports integration with TeamViewer.
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
#1 risk-based patch management platform for distributed networks.
SOC 2 Type II and ISO 27001:2022 certified.
Action1 is the #1 risk-based patch management platform for distributed networks. Action1 helps to discover, prioritize, and remediate vulnerabilities in a single solution to prevent security breaches and ransomware attacks. It automates patching of 3rd-party software and OS, ensuring continuous patch compliance and remediation of security vulnerabilities.
Action1 was founded by cybersecurity veterans Alex Vovk and Mike Walters, who previously founded Netwrix, which was acquired by TA Associates
Learn more about Action1
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Livecare Support is a remore support software allows you to easily control PCs, servers and mobile devices.
Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For those who are interested in transforming small operations into real business, you can activate contract templates, storing data and invoices of the assistance given in the final report form
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Desktop solution that helps businesses access and control remote PCs, share screens, chat, transfer files and more.
Desktop solution that helps businesses access and control remote PCs, share screens, chat, transfer files and more.
Learn more about UltraVNC
Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
End users can submit requests for service, search for solutions, and view the status of their open incidents.
iSupport is a leading global provider of Service Desk and Help Desk software solutions. Our flagship product, iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. GWI offers two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. Our solutions enable you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
Learn more about iSupport
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Mikogo is a free screen sharing solution with built-in VoIP for online meetings, web presentations, web conferencing and sales demos.
Mikogo is a free screen sharing solution designed to streamline web conferencing and online meetings.
The software allows up to 25 people to share screen content simultaneously and offers a wide range of interactive tools and unique features. As the presenter, anything you see your meeting participants will see.
Mikogo includes the award-winning HTML Viewer that allows participants to join from within a web browser on any computer or mobile device - no downloads, 100% browser-based.
Learn more about Mikogo
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Features
- Diagnostic Tools
- Session Recording
- File Sharing
- Session Transfer
- Reporting/Analytics
- Unattended Access
- Access Controls/Permissions
- Collaboration Tools
- Remote Monitoring & Management
- Real Time Notifications
- Video Conferencing
Remote Support Software Buyers Guide
Table of Contents
What is remote support software?
Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.
The benefits of remote support software
- Improved customer service: By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
- Powerful training tools: Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
- Internal IT support: Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.
Typical features of remote support software
- Remote access/control: Allows support staff to control client screens remotely.
- Screen sharing: Shares the current view of a client's screen with other remote users.
- Real-time chat: Allows users to chat with remote clients and other users.
- File sharing: Transfers files between remote devices during support sessions.
- Session recording: Records active support and chat sessions for auditing and training.
- Diagnostic tools: Allows support personnel to access a client's system information, such as hardware and software configurations.
The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.
Considerations when purchasing remote support software
- Remote support vs. remote access: Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
- Security concerns: Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
- CRM integration: Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
Relevant remote support software trends
- Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service: AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years , expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
- Remote employees means remote support: Employers and employees are increasingly seeing the benefits of working remotely . As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.
