15 years helping Irish businesses
choose better software

Customer Engagement Software

Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software.

Featured software

Most reviewed software

Explore the most reviewed products by our users on the Customer Engagement Software

Local products for Ireland

Ireland Show local products
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself! Learn more about Pipedrive

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences to their customers. Learn more about Iterable
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale. With Iterable, marketers can create, optimize, and measure every interaction taking place throughout the customer journey. Leading brands like Redfin, DoorDash, Fender, Calm, and Asana choose Iterable to build customer-centric experiences at scale by delivering the right content to the right audience at the right time. Learn more about Iterable

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Ireland Local product
We're Irish - Over 1,300 L&D teams around the world partner with LearnUpon LMS to execute their learning strategy and hit their learning goals. Learn more about LearnUpon
We're Irish - At LearnUpon we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses. L&D teams around the world choose LearnUpon’s intuitive, feature-rich and deeply integrate-able platform to deliver a connected learning experience to millions of learners across their employees, customers and partners. Plans start at €15,000 EUR. Learn more about LearnUpon

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Pendo provides unique customer engagement solutions for your customers. Guide users to the features that benefit them the most. Learn more about Pendo
Build best-in-class products for your customers. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and automatically drive users to the features that benefit them the most. Improve customer engagement by curating the perfect first impression and a frustration-free experience at the start of the customer journey. Learn more about Pendo

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
An all-in-one user onboarding platform for web-based apps. Create beautiful onboarding experiences to improve adoption & retention. Learn more about Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard new as well teach existing ones something new. Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base. Our customers achieve higher conversions, lower churn and less support tickets. Learn more about Product Fruits

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform. Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more. Learn more about Zoho CRM Plus

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM. Learn more about Zoho CRM

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
The White Label Loyalty loyalty engine will help you deliver personalised rewards that are more likely to resonate with each segment. Learn more about White Label Loyalty
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth. Our loyalty platform's event-based architecture can help you reward any kind of customer action. This could include social media activity, referring a friend, providing feedback or any other kind of custom event. Learn more about White Label Loyalty

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Harness the power of our adaptable LoyaltyStream SaaS platform to design unique campaigns or implement enduring loyalty initiatives. Learn more about LoyaltyStream
LoyaltyStream offers the ultimate solution for B2B enterprises aiming to enhance revenue, boost customer retention, and meet customer acquisition objectives. Harness the power of our adaptable SaaS platform to design unique campaigns or implement enduring loyalty initiatives. Elevate your customer journey by tailoring your very own microsite, or tap into our robust APIs to roll out campaigns via your preferred channels. Learn more about LoyaltyStream

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Sinch SMS API is a cloud-based SMS delivery tool that offers one-on messaging, routing, scheduling, and automation features. Learn more about Sinch SMS API
Sinch SMS API is a cloud-based SMS delivery tool that offers one-on messaging, routing, scheduling, and automation features. Learn more about Sinch SMS API

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Customer.io is a customer engagement platform for creating data-driven campaigns that reach people across all messaging channels. Learn more about Customer.io
Customer.io is a customer engagement platform designed for creating data-driven campaigns that reach people across all messaging channels at the right time. Our suite of products includes Journeys, a messaging automation tool for all engagement needs, and Data Pipelines, a customer data platform that connects the entire tech stack. Customer.io offers a winning recipe for effective customer engagement by combining real-time data and personalized messages. Trusted by over 5,500 companies. Learn more about Customer.io

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zendesk Support is the leading help desk software built for better customer relationships. Learn more about Zendesk Suite
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Bettermode is an all-in-one customer community platform that unifies customer engagement tools to create meaningful experiences. Learn more about Bettermode
Bettermode is an all-in-one customer community platform that unifies several engagement tools to streamline customer experience. It is one hub with many use cases. You can build a Q&A to provide self-service support, drive customer success with product education materials and events, and engage customers with powerful gamification tools, personalization, and omni-channel notifications. It is popular for its unmatched level of customization, an app ecosystem, and premade community templates. Learn more about Bettermode

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
nixi1: Your all-in-one multichannel communication hub. Manage Facebook, Instagram, WhatsApp chats, monitor KPIs, and boost efficiency Learn more about nixi1
nixi1, an all-in-one chat management tool, simplifies business communication by integrating WhatsApp, SMS, and Facebook Messenger. Its 24/7 AI support ensures quick, accurate responses. Adaptable to various CRMs, it enhances workflow and supports remote work. Ideal for businesses prioritizing efficient customer interactions and operational efficiency. Learn more about nixi1

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Freshworks Customer Service Suite, powered by gen AI, offers conversational chatbots that work across channels to deflect up to 70% of inquiries. These multlingual bots are designed to emulate the behavior of your human agents and tailor responses based on individual customer interactions. With round-the-clock support, they reduce the workload on your agents, freeing up their time to handling more complex customer queries on the same platform, and scaling their operations. Learn more about Freshworks Customer Service Suite

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Loyalty Marketing Platform that boosts your customer engagement and profits. Learn more about Comarch Loyalty Marketing Platform
Loyalty Marketing Platform that boosts your customer engagement and profits. With Comarch Loyalty Marketing Platform, you can collect customers’ data, segment members, design effective communication, run marketing campaigns, and generate insightful reports. Check out our gamification mechanics and take your customer engagement to the next level! Learn more about Comarch Loyalty Marketing Platform

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows. Learn more about Slack

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer. Learn more about Zoho Desk

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Learn more about LiveChat

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. Get started today with a free 1 month trial and discover why so many businesses use LiveAgent! Learn more about LiveAgent

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. Learn more about Intercom

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Live Chat
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History