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Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and customer service teams. SnapEngage meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs and Help Desks. We're committed to long-term success with award-winning customer support, professional services, and personalized training. Learn more about SnapEngage SnapEngage is an enterprise, dedicated chat solution that enables sales and customer service teams to convert leads and engage clients. Learn more about SnapEngage
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a video, you'll scale your live chat so you can answer more questions, quickly -- even when agents are busy or away. Whether you want to close more deals over live chat, convert more leads, or solve customer questions, HubSpot's live chat software will help you do it. Sign up for free today. Learn more about HubSpot Service Hub HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. Learn more about HubSpot Service Hub
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitors questions are smarter and faster. Learn more about Freshchat Freshchat is a modern messaging software built for customer engagement teams to talk to prospects and customers across channels. Learn more about Freshchat
Offer your customers the best experience on your website or in your own application with Trengo live chat. Chat real-time with leads and customers or automate conversations with chatbots. Add different channels to your website widget and let customers pick their preferred communication channels. Scale your communication and add more channels like Email, Social messaging, Voice and many more to the Trengo inbox. Learn more about Trengo Use the Trengo live chat to support, engage and convert your customers on your website or in your own application. Learn more about Trengo
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Learn more about LiveChat LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time Learn more about LiveChat
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
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Everyday Toolkit for Slack is a collection of time-saving productivity apps to perform common universal tasks in Slack. Why switch to a browser if you can stay in Slack? Find: look up word definitions and synonyms and find and share Google images, royalty-free images and GIFs. Calculate: calculators and converters for currencies, metrics, percentages and time zones, and word and character counters. Generate: tools to create secure passwords, placeholder text and random numbers and words. Learn more about Everyday Toolkit for Slack Everyday Toolkit for Slack is a collection of time-saving productivity micro-apps to perform common universal tasks in Slack. Learn more about Everyday Toolkit for Slack
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster. Try HelpCrunch for free for 14 days. Other features included: - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon). Learn more about HelpCrunch HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you increase sales & improve customer support. Learn more about HelpCrunch
Leadoo is built for one purpose: results. It has all you need to step up your marketing game and exceed sales targets. We provide a simple toolkit Leadoo, the World's first and only Lead-Driven Marketing Platform that turns your passive website visitors into qualified leads, in interactive and friendly ways. Doing so we help companies to generate more leads, convert more qualified applicants, and improve customer service with bots and Humans. Learn more about Leadoo Leadoo, The Lead-Driven Marketing Platform, turns your passive website visitors into qualified leads, in interactive and friendly ways. Learn more about Leadoo
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Looking for someone to assist with bookings and answer questions, 24/7? NEW.B.I.E has you covered! NEW.B.I.E A.I. is a multi-skilled artifical intelligence online chatbot who can quickly and efficiently provide your guests with the service they need, when they need it. He provides helpful information, answers hundreds of questions, and can even help to create a booking! Hes so clever, youll wonder how you ever managed without him! Learn more about NEW.B.I.E-AI Chatbot Guests can book accommodation, appointments, add-ons and more, simply by talking to NEW.B.I.E! Learn more about NEW.B.I.E-AI Chatbot
Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API, webhooks, and Zapier. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services. Learn more about ChatBot ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Learn more about ChatBot
Front is the first email management software that help teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls, or set reminders to respond later. Email templates, sequences, mail merge, and shortcuts automate your workflow to save time. Try Front for free. Learn more about Front Front is the first shared inbox that helps teams collaborate around every email with more transparency, accountability, and efficiency. Learn more about Front
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on several factors like the page the visitor is browsing, location, referral website, new or returning visitor and many more. Learn more about EngageBay Deliver personalized one-on-one support to every customer using a simple yet powerful free live chat software provided by EngageBay. Learn more about EngageBay
Zendesk Chat can scale with your business. Our software is designed for medium-sized businesses to large enterprises. What you can do with Zendesk Chat? Know what your visitors are looking at. See which product page they are currently viewing. Let customers reach you directly. You can also proactively click on them to start a chat. Reply to chats online or offline via any browser, or our iOS or Android apps. Chat with us on our website or contact our Sales team for more information. Learn more about Zendesk Zendesk Chat, formerly Zopim, lets you monitor and chat with your website visitors in real-time. Learn more about Zendesk
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free - you can have as many chat sessions as you need, without limitations. Second, we don't limit the free edition to a single chat agent - you get twelve chat agents free of charge. Third, Bitrix24 is a fully featured omnichannel contact center. Learn more about Bitrix24 #1 free live chat and contact center software used by over 4 million companies. Also comes with free CRM and email marketing. Learn more about Bitrix24
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 284 000 users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today. Learn more about Smartsupp live chat Smartsupp is a FREE Live chat with video recordings made for your website. Learn more about Smartsupp live chat
Sparkcentral offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center solution integrating a wide range of communication channels. Explore the full potential of using Live Chat for digital customer service. Sparkcentral is easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,... Learn more about Sparkcentral Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love. Learn more about Sparkcentral
REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers. Learn more about REVE Chat REVE Chat is a multi-channel live chat software that provides instant assistance to customers for better sales and support. Learn more about REVE Chat
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
Teams at companies of all sizes use Botmock to rapid prototype and design conversational experiences across multiple channels for chatbots, IVR, and voice assistants. Focus on designing conversations for your chatbot and let us handle the complexities of platform specific restrictions, instant previews, and team collaboration. Use our seamless handover from design to development. Learn more about Botmock Prototype and design IVR, chatbot, and voice assistant experiences across multiple channels: Alexa, Whatsapp, Twitter, and more Learn more about Botmock
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NeeyamoWorks ServiceDesk helps to transform low-level, "log and flog" functions of ticket handling into a business productivity system that provides value. The highly intuitive and user-friendly interface is built to enrich user experience by the use of smart bots that help bring knowledge and query administration to a single platform. Furthermore, NeeyamoWorks ServiceDesk provides adequate flexibility to support different geographic needs and business cultures. Learn more about NeeyamoWorks ServiceDesk A perfect ticketing system to manage, assign, track, and resolve all your queries and tasks, ServiceDesk is the software you need, Learn more about NeeyamoWorks ServiceDesk
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the help center with contextual AI, so your agents can respond and help them find answers faster. Our free plan gives you 3 users free to head start your operations. Zoho Desk embeddable live chat widgets for your customer service team. Now you can support your customers through your website & apps.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging. Build better customer relationships with the #1-rated Business Messenger.
Olark Live Chat is the easiest way to start talking to the customers who are browsing your website. Add an Olark chat widget to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with robust data and powerful customer insights. Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible.
Service Cloud, the worlds #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered. Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers.
Chat in real-time with customers and prospects while they are on your website. Turn website visitors into customers. Designed for businesses of all sizes. Be connected with customers and prospects with BirdEye. Chat in real-time with customers and prospects while they are on your website and generate leads.
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today! Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software.
Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation convenient by allowing the conversation to move to text which is better for your customers and your business. Save time, be convenient and see how Webchat can work for your business. Podium is trusted by over 50,000 businesses. Text enable your website. Turn online conversations into text message conversations with Webchat. 2020 Top Marketing Software Winner
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics. Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Nextiva is an enterprise phone system with superpowers - cloud PBX combined with video conferencing, advanced IVR, conversational AI, call pop, mobile app for iOS and Android, call recording, voicemail to text, virtual fax, deal tracking, ticket management, sentiment analysis, analytics and more. Nextiva has had zero outages since 2018, holding true to the promise of 99.999% uptime. See why the U.S. News and World Report just named Nextiva the Best Overall Business Phone System in 2020. The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices. Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Kayako Live Chat Software improves your client services by reducing response rates with quicker connect times. Request a Demo and see how Kayako works for you. Save money and Instantly respond to customers with personalized interactions. Kayako scales our support and pricing to grow your business. Simple set-up and integration for a customized client-service software experience. Kayako connects the Live Chat dots and effortlessly unifies customer service across chat, social, email & phone Kayako Live Chat Software instantly connects with customers to Reduce Response Rates and Connect Times. See a Free Demo + Test Trial!
Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence. Schedule a free demo With Drift live chat software you can start chatting with your website visitors in real-time and qualify leads faster.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
Sirena is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age. Allow every department of your company to have a unique WhatsApp line to centralize communications and track their interactions with your business. No more using a personal WhatsApp to chat with clients. Using approved templates, provide an immediate response to all inquiries from customers from any channel through WhatsApp Simplifies WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
Manage messages from employees and external customers in a single platform. Reduce operational costs and keep your online customer service team focused on solutions, with fewer distractions and all the tools needed for exceptional customer experience. Connects to social networks, apps and websites. The Leading Enterprise Communication Hub
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Front-line marketing and sales, service, and support use Comm100 Live Chat including Rackspace, Stanford University, and Canadian Blood Services. Comm100 Live Chat Business edition is now FREE for up to 3 agents. Sign up today! Comm100 Live Chat powers real-time, personalized customer engagements via website and mobile app. Now FREE for up to 3 agents!
Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works across devices, so you can initiate chat and text conversations with consumers and sell more. From the widest software deployment options to the only truly complete conversation management solution, come see why our customers rate us #1 in satisfaction. Contact At Once!, a LivePerson company, provides chat, text and mobile messaging solutions for automotive, multifamily and Real Estate.
TextUs is the leading business-class text messaging platform built specifically for inside sales, recruiting and customer service teams. Increase communication by 10x with a 98% read rate and up to 40% response rates. When we need a response, we text. So why aren't you texting with every lead, candidate and customer? Sign up for a no-risk 30-day free trial today! Trusted by 75k+ business pros to get business done. If your company has business emails and phone numbers, you need business texting.
One App for 22+ messaging services WhatsApp, Facebook Messenger, Hangouts, Telegram, Skype, Slack, Twitter, Discord, GroupMe, Facebook Page messenger, VK,Chat, Tinder and many ,ore Note: One Chat is a wrapper app, combining all the messaging services. Experience will be 100% similar to web extension of those services, which extra features as follows. Features: Schedule message to send them at a planned time. Use Multiple parallel accounts of the same service. Privacy mode. macOS & iPad application that allows you to send messages on multiple services, and schedule messages to be sent.
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. Zoho SalesIQ helps engage site visitors in real-time to convert them into paying customers. SalesIQ has 100,000 users worldwide.
Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In addition, Lucky Orange is easy to use, ready to go out of the box, and every plan includes full access to all of our features, including Dynamic Heatmaps, User Recordings, Live Chat, Surveys & Polls, Conversion Funnels, Realtime Dashboard, and Daily Email Reports. See how visitors really use your site with Dynamic Heatmaps, Visitor Recordings, Form Analytics, Live Chat, Polls, and more!
Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversational experience with your leads and customers on multiple channels. Used by more than 100 000 customers in the world, ou Live chat offers innovative features that will delight your teams and your customers. Crisp is much more than a freelive chat software. We provide great product that comes with multiple features to delight your customers.
JivoChat is the business messenger solution your team needs to drive online engagement. The live chat function offers functionalities such as the ability to monitor visitors, communicate with them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one application. Never lose the opportunity to engage: even while you¿re offline, your website visitors can leave messages for you to pick up later. Use JivoChat to convert visitors into clients today! Business messenger with multi channel features as Calls, Online Chat, Email, Facebook messages and much more. All your company needs.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Create an astonishing customer service experience seamlessly. Your simple solution to creating genuine and lasting relationships with your customers The perfect Live Chat fully integrated with your platform. Video call integrated with Screen Sharing. Screenshots. Create an astonishing customer service experience seamlessly.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI. ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors.
Tars is a chatbot platform that allows marketers to build automated conversational workflow to talk to users clicking on your PPC/Paid campaigns. Tars web-based chatbots replace your static landing pages (forms) to give your users a conversational post-click experience and help you get 2x-3x higher conversion rates. Tars helps marketers to create conversational landing pages and improve their PPC conversion rate by 50%-200%.
With True Lark's (formerly FrontdeskAI), consumers can text, call, or live chat with your business 24/7. Our live chat feature is powered by AI and Machine Learning technology. Responding to your consumers requests in a intelligent and human-like manner. AI allows the conversation to be driven by the consumer vs. the technology. Allowing for a more natural flow than with a traditional chatbot. Integrates with Phorest, Acuity, MINDBODY, MarianaTek, Booker. A Remarkably human-like front desk assistant for Salons, Spas, Fitness, and healthcare.
NABD is your easy to install and online platform for business live chat. We can connect your customer care division to your customers. We can make a bridge between your consumers and agents. Extend your customer service online and take your relations with your customers to next level. NABD enables you to add online chat for website to open a new convenient line of communication for your customers. The new line would redefine your relations with your customers. Online live chat platform between your agents and customers for quick, satisfactory and efficient service
LiveAdmins is a leader in providing multilingual live chat solutions and services that enrich online visitor experience, customer satisfaction and the bottom line of businesses of all sizes. Our solutions are fully customizable, easy to set-up and always online, catering to over 10 industries across 8 time zones. LiveAdmins is a leader in providing multilingual live chat solutions and services.
Quiq's live chat software easily integrates with your website or app to engage customers who have pre-sales questions or need post sales support. Capture more leads while handling multiple simultaneous customer inquiries to boost agent efficiency. Our intelligent web chat delivers a better customer experience through routing, sentiment analysis, and an adaptive response timer to deliver on SLAs. Conversations start where your customer left off. Learn more at Quiq.com. Live chat, SMS/Text, and social messaging in one. Easily implement bots across all digital channels. Up and running in 24-48 hours
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
The way customer conversations and support is done has been broken, redundant, and time and cost inefficient: Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software. It is a one-stop solution for all your support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. You can manage customer conversations, website chat, support agents, team conversations, customer delight aspects at the same place. A human+bot hybrid customer support software for real-time, proactive and personalized customer support.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management. Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
Modern live chat solution with auto-invitations, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, and group chat capabilities. Chaport is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. It has beautiful desktop apps for Mac, Windows, Web and full-featured mobile apps. Live chat solution with auto-invitations, employee-to-employee transferring, and group chat capabilities.
Froged helps you improve your Customer Success and Support processes. Our tool has been designed to nurture your customers throughout their entire lifecycle. With Froged you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages. Improve your Customer Success and Customer Support and nurture your clients throughout their entire lifecycle.
Be where your customers are - with Botsplash your agents and customer engage in conversation across multiple digital channels - SMS, Web Chat, FB and more. Increase your revenues by being quick to respond from one place. All conversations recorded is listed at a single location, for easy access to chat transcripts for compliance/regulatory purposes. Live and automated chat platform helping agents and consumers to engage across digital channels.
Provide Support is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial. Live help chat and website monitoring solution for online customer support.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support. Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. Live chat, Email, & In-App suite.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
The all-in-one platform for your business to understand and convert more of your web traffic. View real time web analytics of your website visitors, capture and qualify leads with intelligent live chat, and use the unique real time Customer Data Hub to view, manage and segment leads and users. The all-in-one platform for your business. Real time web analytics, intelligent live chat and a customer data hub.
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Live Chat? Swing by and get a free 14-day trial with no upfront payment and get access to all the tools today. User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
Bold360 is a world-class live chat software for your website. Built with robust and powerful technology, Bold360's live chat solution empowers you to engage and convert more visitors, while boosting agent efficiency and effectiveness. Bold360's proactive chat engine is bolstered with powerful features and AI capabilities. Bold360's live chat solution empowers you to engage and convert more visitors, while boosting agent efficiency and effectiveness.
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. We offer SMS Text Answering, Facebook Messenger Answering, and Chat-to-Call. AI Chatbot captures info and provides instant outreach. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai AI-backed Live Chat is the most effective & affordable way to capture leads & grow your business! Smith.ai Live Chat with AI Chatbot is the fast & friendly way to capture, screen & convert website leads 24/7.
WikiPro simplifies your business communication, providing e-signatures and user-friendly interfaces to approve contracts immediately and securely. Features such as instant chat, text to reviews, text to pay, chat widget, file sharing and e-signatures, and respond to your clients questions instantly. WikiPro can text enable your existing business landline. Your clients dont need to install WikiPro Mobile App to contact you. They can send standard text messaging. Allow businesses to improve customer experience with reviews, instant messaging, text to pay, share files, e-sign and more.
Instant messaging and live chat solution for online communities and teams working together. Ton of features with flexible subscription. Instant messaging and live chat solution for online communities and teams working together. Ton of features with flexible subscription.
Live chat & virtual chat assistant, for self-service & help portals. Live chat solution that enables businesses to send welcome messages, invites, and more to clients on a white-label interface.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more. Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device. Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.
Applozic powers real time messaging across any device, any platform & anywhere in the world with easy to integrate mobile native SDK Applozic powers real time messaging across any device, any platform & anywhere in the world with easy to integrate mobile native SDK
Engati Digital Cx is a chatbot and Livechat platform that allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement. Building bots was never that easy. Using Engati you can design your very own chat bots with a workflow and no programming required. Revolutionize the world of business bots and customer service with a proprietary machine learning engine.
Put Lime Talk online chat on your website or e-shop and give every customer a chance to get in touch with you and receive a reply in a matter of seconds. Lime Talk provides a real time overview of your website visitors along with useful information such as geographical location of every visitor, which product they are currently browsing, and other details. Lime Talk is mobile optimized and fully customizable: you can choose any color and any text. Simple and intuitive online chat for websites and e-shops. Smart features at a great price.
Web-based solution that provides live chat support through instant messaging, reusable templates and customizable interface. The HelpAlive feature allows management of multiple sessions at real-time and accepts offline messages from visitors when the agent is not active. Web-based solution that provides live chat support with instant messaging, reusable templates, customizable interface & more.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use. Powerful live chat software built for super fast customer support.
PHP Live! is a PHP and MySQL powered live chat software for websites. We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can be installed on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes. PHP Live! is a PHP and MySQL powered live chat software for websites.
Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of todays competitive environment. ICE has Chat, Email, Custom application and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI
Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required. Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system. Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
BirdSeed is not only FOREVER FREE Live Chat, but also includes 11 other engagement tools - all built into one button! Live chat is great, but what happens when your website visitors are too early in the sales cycle to want to interact directly, or are ready but don't want to communicate by chat, or when you aren't available real-time? You need OTHER engagement tools and we have them all included. Did I mention, it's FOREVER FREE? All-In-One FREE Website Engagement Tool - 12 Tools Built Into 1 Button
Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of your website. To reach the most people as effectively as possible, HelloBox provides a wide range of communication channels to let visitors choose the medium they feel most comfortable with. Our mission is it to make it easier for your website visitors to get the help they want and need. All your socials in one omni-channel contact widget. Available channels: WhatsApp Facebook Messenger Twitter DM & more..
Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged. Our powerful visual flow builder enables anyone to create and publish chatbots without needing coding skills. Chatbots can be easily embedded on websites and published on WhatsApp, Messenger, Telegram, and many more. User's conversation privacy is guaranteed by Xenioo fine-grained operators permissions, flow opt-in, and data persistence configuration. Xenioo is a chatbot platform that helps create conversational virtual assistants that capture customer leads and keeps visitors engaged
Integrated, multi-channel conversational AI platform with notifications, knowledge management, and more. Integrated, multi-channel conversational AI platform with notifications, knowledge management, and more.
MobileMonkey helps businesses connect with future customers on Messenger using Facebook chatbots to nurture and qualify leads, convert and retain customers. It's the fastest-growing free Facebook Messenger marketing platform with tools to automate chat conversations, design conversion funnels, run interactive Facebook Ads and integrate with other business applications. MobileMonkey helps businesses connect with leads on Messenger using Facebook chatbots to nurture, qualify, convert & retain customers.
ApexChat has been providing a complete Live Chat solution for businesses since 2008. Over 8,000 businesses rely on ApexChat today. Unlike most Live Chat providers ApexChat not only offers software, but industry trained Live Chat operators behind the software. Our objective is to boost web lead conversions. ApexChat's customizable chat solution uses live agents who are active 24/7 to convert your website traffic into leads.
Fully Automated Live Chat | CaaS - Conversation as a Service | Your 24/7 online sales team helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software. Chat Metrics - enjoy 24/7 lead generation with full website visitor engagement in conversational marketing to book sales qualified demos and leads. Includes: Sales qualification Dealing with Objections Answering questions Demos Booked | Free trial available Helps companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software.
iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging. iAdvize is a Gartner Cool Vendor certified platform that generates value for brands such as Disney, TUI, LOral, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved. iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale.
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018! ngDesk is the next generation of free and complete help desk software.
Boomtown provides an easy to install, white-labeled chat bot that provides your customers the ability to proactively assist themselves. Our managed learning system serves up the information customers need when they want it along with the ability to connect with your support staff as needed. Quick, easy, effective and powerful. Welcome to Boomtown's chatbot support Boomtown makes it simple to sell, activate and service your customers while lowering your customer support costs through our platform.
IntelliTicks is an AI-powered Live Chat platform for Sales (with human fallback). It helps businesses get 2X more leads by being 70% more online than traditional LiveChat. Using AI, IntelliTicks proactively engages each & every visitor in a personalized dialogue with relevant trigger messages. When the visitor engages, it gathers lead information and details about their requirements. If the visitor is identified as a HOT opportunity, the sales team is alerted so that they can take over the chat. AI-powered Live Chat Platform to generate 2X more leads using personalized conversations with a human fallback option.
Jumplead is inbound marketing automation software for people who want to work smarter with their online marketing, but don't want the cost and complexity of most inbound and marketing automation systems. We aim to provide practical tools and a community to support the creation of better, more effective marketing. Convert more visitors to customers with prospect identification, chat, landing pages, email marketing and automations.
Subiz live chat is a communication channel which provide a live chat widget integrated into website platform. It helps to overcome many drawbacks of hotline and email as supporter can answer directly any requirement of website visitors in real-time. Channels can be chat, email and Facebook messenger. Features include auto-assign rules, templates, media button, behavior tracking, automation and customer segments. Subiz is an on-site live chat tool that helps businesses with reaching, connecting and converting visitors into customers.
DontGo isn't another live chat. DontGo is an artificial intelligence chat software that increases leads! DontGo senses when a website visitor is disengaging & launches a chat window to initiate a conversation. Our AI chat responds to questions 24x7x365, in real-time, & guides visitors to click or call. DontGo feels like a real person but doesn't require any staffing. DontGo programs, optimizes & compiles weekly status reports to continuously improve results. Sign up for a 30-day free trial! DontGo's patented technology reinvents Chat by utilizing AI to solve how companies convert their web visitors into customers.
Insent is a human first B2B Conversational Marketing platform that enables marketers to deliver red carpet experience to high-value/ABM prospects. Insent identifies the prospects before they sign up on the contact form and depending upon their engagement, alerts the sales team for proactive outreach. Insent bot assists the sales teams in lead acceleration thereby increasing the lead capture by 2 to 3.5X. Conversational marketing solution that helps you convert more MQL to opportunity by aligning sales and marketing teams.

Live Chat Software Buyers Guide

What is live chat software?

Live chat software augments customer support, lead generation, and customer engagement by allowing businesses to interact with customers in real-time through a chat-based conversational UI (user-interface).

There are two types of live chat systems:

  • Widgets: Conversational interfaces that can be integrated into existing websites
  • Standalone solutions: Software solutions that include a wider range of features, such as interaction tracking, and response rate and conversion rates tracking

The benefits of live chat program

  • Improved sales conversions: Live chat software accelerates the sales process as customer queries related to a product or service are addressed in real-time, translating into faster checkout and increased sales volume.
  • Reduced cost of customer support: Traditional methods of customer support through phone and email often prove expensive and inefficient, as agents can handle only one customer query at a time. Live chat program allows agents to respond to multiple queries at a time.
  • Inspiration for new products and services: In this age of fierce competition and evolving customer needs, small businesses need to keep an eye on new innovations, ideas, and areas for improvement. A live chat program provides businesses with a log of customer inquiries, complaints, requests and suggestions, which can be analyzed to come up with new ideas for their products and services.

Typical features of live chat software

  • Customized branding: Enables users to embed business branding into the chat interface by customizing different items such as pop-ups and a chat button.
  • Real-time chat: Enables real-time chat sessions between agents and customers.
  • Offline form: Captures queries on the chat interface if a customer wants to reach out outside business hours. These inquiries are forwarded to the agents' inboxes for follow-up.
  • Proactive chat: Enables agents to initiate chat sessions with online customers through a rule-based engine that flags agents if an online customer needs help.
  • Transfers/routing: Transfers a customer inquiry to other available agents if the assignee is unable to respond within a specified time.

Considerations when purchasing live chat program

  • Mobile-responsive interface: To make the best use of a live chat program for sales and customer support, businesses cannot afford to miss out on the customers who are using smartphones. Without a mobile-responsive interface, customers will need to use their laptop or desktop to access the live chat support.
  • Third-party integrations: Small businesses use a number of customer-facing solutions related to sales, CRM, marketing and customer support. Since each of these solutions involves customer interaction, live chat software integration can help improve engagement across each of these. For example, an email marketing integration with live chat software enables users to embed a live chat button in the body of the email, which allows people to start a text conversation directly from the email. Also, live chat software integration with a content management system allows users to add a live chat button to their website.
  • Businesses are looking for new ways to monitor agent performance: Customer agents are the cornerstone of customer-facing teams. Therefore, businesses are looking for new and more effective methods to measure agent performance. According to a Capterra report on customer service trends, businesses are moving towards "portable reviews of customer service agents." Small businesses should evaluate products that include analytics features specific to agent performance.
  • [Chatbot integration with live chat software is the next big thing: Chatbots are conversational interfaces built on machine learning and artificial intelligence platforms. Live chat software, when integrated with chatbot, allows users to answer basic customer queries without involving a live chat agent, thereby improving availability and reducing cost.