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Reputation Management Software
Reputation Management software helps organizations keep on top of what is being said about the organization and their products in various blogs, social networks, and media.
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Understand your customers, your brand, and your market with Brandwatch’s advanced Consumer Intelligence platform.
Learn more about Brandwatch
Monitor your brand with AI-powered sentiment analysis, bringing consumer opinion and reactions to life. Brandwatch’s Consumer Research platform gives you access to deep consumer insights from 100 million online sources. Real-time signals and alerts detect unusual activity, helping brands get ahead of emerging crises. Understand and engage with your customers at the speed of social with Brandwatch, the social suite built for our fast-moving world.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Review Management Software you're going to love working with
Learn more about ReviewFlowz
Reviewflowz helps hundreds of companies around the world monitor, manage, and share customer reviews.
Track new reviews on any platform, set up smart notifications and reports to surface insights and share the right reviews, with the right teams, at the right time.
Search, tag, access, and export all your reviews and testimonials. No more slide-decks with hand-picked testimonials. Everyone in your organisation can now access a continually updated, labeled database of customer quotes.
Build engagement internally around customer reviews with our Slack app, allowing you to not only manage reviews easily from Slack, but also trigger conversations around actual customers' words.
Create engaging review collection campaigns with our Magic Links to protect your reputation, increase your collection rates, and manage incentives properly.
Showcase your best reviews & testimonials using dynamic and flexible widgets. Filter by keyword, context, reviewer info, and more.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
A customer review management tool that brings businesses and consumers together through reviews.
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.
Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Create a Free Account today. Manage, monitor, and get alerts for your business reviews.
Gain the edge of a good reputation. Build a strong online reputation across popular review sites relevant to your industry, and watch the sales and referrals roll in. Create your free account to start monitoring, managing and building your reputation today.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse.
Agorapulse is a social media management tool that manages social media messages, schedules and publishes content across channels, monitors, and gets stunning reports all in one easy-to-use dashboard.
The Social Media ROI feature by Agorapulse empowers marketers to make data-driven decisions, optimize their strategy, and maximize ROI. This dashboard integrates GA4 allowing users to track customer engagement across multiple devices with minimal setup.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Birdeye is an all-in-one AI-enabled Online Reputation Management Experience Marketing platform for multi-location businesses.
Birdeye is the highest-rated all-in-one online reputation management and customer experience platform for local businesses and multi-location brands. Over 100,000 businesses use Birdeye’s AI-enabled platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Sprout Social offers powerful social customer service solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout enables brands to simplify social monitoring, listening, customer service, engagement and much more. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. Try it yourself, start a free trial or request a demo.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.
Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.
Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds.
Then, respond to every review with AI-drafted review replies, and keep a record of the review together with all of your other customer communication.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Thryv is an all-in-one small business management software that helps you stay organised and get more out of your business.
Thryv Reputation Management allows you to take control of and protect your reputation online, one star at a time. Generate reviews and respond all from one place.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Yotpo's eCommerce Retention Marketing Platform helps brands win customers for life with reviews, SMS, email, loyalty, and subscriptions
With Yotpo, you own and control all your content. Moderate yourself or automate with AI. Display customer content at key conversion points across your site using customizable widget options. Yotpo offers a completely integrated experience in one platform, giving you ultimate control over how your business collects, displays, and markets with UGC.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Swell helps your practice build an online reputation that fuels growth by automating your patient review and feedback requests.
Swell boosts your practice reputation by sending customized review invitations texts to your patients to earn reviews on platforms like Google, Healthgrades, Facebook, and more. You can manage and respond to reviews directly from your dashboard, monitor performance, see trends, and gather actionable insights from patient feedback. Ultimately Swell helps you rank higher in search results so prospective patients can find and choose you based on your reputation and the excellent care you provide.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Manage and build a strong, lasting online reputation. Broadly helps local businesses engage with customers and send review requests.
Manage and build a strong, lasting online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Broadly makes it easy for customers to find you, work with you, and rave about you.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Real-time Media Monitoring and Social Listening solution for SMB's and Enterprises
Founded in 2012 in Paris, Mention is a real-time Media Monitoring and Social Listening solution for SMB's and Enterprises that operates in more than 125 countries.
By offering a robust set of tools at an affordable rate, we help thousands of businesses optimize their monitoring and listening efforts while ensuring the best return on investment.
With more than a billion sources crawled on the web (news, forums, review sites, websites...) and social networks (LinkedIn, Twitter, Facebook, TikTok...), we enable thousands of customers to be alerted as soon as a topic of interest is mentioned online.
Whether you want to identify what's being said about your brand or your product to improve your reputation, monitor and strengthen your market position by analyzing your competitors' every move, or identify movements in your market, Mention will be there to support you!
Start your 14-day free trial or talk to our experts by booking a demo!
Learn more about Mention
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Superchat gives businesses more control over online reviews. Send out review reminders, get notified and keep track of your progress.
Superchat gives businesses an easy way to monitor their online reputation. Our software combines the most important review platforms. Receive notifications about new reviews and respond quickly to your customers feedback.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Boost your online reputation through Doctible's HIPAA compliant automation platform. Helps your practice grow & thrive.
HIPAA Compliant Review Generation software built specifically for dental and medical practices. Powerful, flexible, and affordable. Built for busy healthcare practices.
Doctible's Review Generator platform automates and manages a practice's online reputation while generating patient insights. Our focus is healthcare. We have powerful, flexible, and affordable tools that can help a practice reduce no-shows, send reminders, recall patients, or improve engagement with two-way text messaging.
Learn more about Doctible
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journey. Empower your organization with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.
Learn more about XM for Customer Experience
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
The white-label review management platform for marketers, agencies and SEO specialists. Automate more and better online reviews.
White-label review management for marketers, agencies and SEO specialists. Grade.us has 10,000+ users automating the review generating process on sites like Google, Facebook and 100+ industry-specific review sites. Reach unhappy customers to improve their brand experience. Monitor reviews across 90+ review sites so you always know what¿s being said about your company. Turn your best reviews into SEO-friendly web and social media content to earn stars on your organic SERPs.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
A centralized platform for multi-location marketers to reach and engage their local customers, across 100s or 1000s of local pages.
SOCi is an award-winning localized marketing platform built specifically for multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across hundreds and thousands of locations. As central command for multi-location marketers, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
We help practices save time, grow revenue, and run smoothly.
For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online payments, and more, SR provides an all-in-one solution to connect with patients through customizable, personalized touchpoints.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Eclincher is an AI-powered all-in-one digital marketing platform for social media, SEO, brand monitoring, and more.
Eclincher is a leading all-in-one, AI-powered digital marketing platform that streamlines online brand management. Our suite includes Social Media Management, Brand Monitoring, Social Listening, Local Listing Management, and AI-Powered Local SEO Automation. Trusted by top global brands, Eclincher empowers businesses, agencies, and enterprises to efficiently manage and expand their digital presence. With 30 integrations, our platform ensures streamlined workflows and cohesive strategies. Eclincher offers advanced analytics, customizable reporting, real-time sentiment monitoring, and scalable solutions tailored to you. Our robust security complies with GDPR, HIPAA, and SOC 2 standards, safeguarding your data. Whether you’re a small business, marketing agency, or enterprise, Eclincher is your trusted co-pilot for a consistent and impactful online presence. Experience exceptional support and innovative tools that keep you ahead in the digital landscape.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
CallSource arms businesses with the tools they need to understand how reviews are driving better customers.
Where are customers leaving reviews for your business? Find your customers and respond to the reviews that are driving your business.
Reputation management solutions allow businesses to get back to doing what they do best. CallSource offers reputation management services for review responses that drive business.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Automated system to empower local businesses by generating new customers using referral marketing.
The World's Most Advanced Marketing Automation Platform to Empower Your Local Business. Get more clients, maximize referrals, and improve your customer retention with our FREE TRIAL account. Partner up with local business owners and discover tons of premium apps and pre-built integrations to boost results even more. Signup for FREE (No credit card required).
Learn more about Referrizer
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
Brand24 is a reputation management tool that enables you to react and engage quickly to real-time comments made about your company.
Brand24 is a reputation management tool that helps you identify and analyze online conversations about you and your brand. It also offers additional analytics metrics that will help you measure the results of your marketing campaign, your hashtag reach, or the sentiment around your brand.
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Features
- Sentiment Analysis
- Customer Experience Management
- Response Management
- Keyword Tracking
- Reporting/Analytics
- Review Request
- Negative Feedback Management
- Multi-Channel Distribution
- Review Sharing
