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Efecte ITSM allows your services, people, and assets to easily be consolidated and managed from one solution.
Efecte makes work seamless across different practices through a single-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution. We pride ourselves in producing modern solutions; and were the first ITSM tool provider to receive Serview CERTIFIEDTOOL certification for all 19 ITIL4 practices and associated processes.
Efecte makes work seamless across different practices through a single-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Provides integrated IT solutions to empower corporations and enterprises.
Provides integrated IT solutions to empower corporations and enterprises.
Provides integrated IT solutions to empower corporations and enterprises.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Rezolve.ai brings AI-powered Service Desk to MS Teams using unique Knowledge, Task & Process skills, improving employee productivity.
Upgrade your service desk's capabilities from just tracking, monitoring or managing to Auto-resolving!
Rezolve.ai brings to bear the power of conversational AI to give your employees a frictionless service Desk experience at MS Teams.
Now "Auto-resolve" most of the level 1 and 2 issues facing your employees within 10 to 15 seconds - and stop the unnecessary back-and-forth and unproductive hours.
Using Rezolve.ai's unique Knowledge, Task & Process skills, automate your Service Desk.
Upgrade your service desk's capabilities from just tracking, monitoring or managing to Auto-resolving!
Rezolve.ai brings to bear the power of conversational AI to give your employees a frictionless...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
The orchestration platform for Planned Change, Disaster Recovery and Service Recovery enabling you to meet your Operational Resilience.
ICEFLO is a cloud-based platform that helps teams meet operational resilience objectives across planned change, disaster and service recovery. Enabling effective planning, stress testing, orchestration, audits of business and technology events. Replace spreadsheet runbooks, emails, text messages, conference calls and management "war rooms" with an OpRes solution you can trust. ICEFLO is ISO27001 certified. Clients include IBM, Lloyds Banking Group, ABN Amro, NatWest and First Abu Dhabi Bank.
ICEFLO is a cloud-based platform that helps teams meet operational resilience objectives across planned change, disaster and service recovery. Enabling effective planning, stress testing, orchestratio...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk.
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes. Build and manage your help desk with the experience of thousands of customers and without the pain of programming custom scripts. We built Remedyforce on Force.com, the industry's leading platform for SaaS applications (trusted by more than 92,000 organizations today).
Remedyforce is everything you need in an IT help desk, without the hassle of hardware. With IT service management best practices built right in, Remedyforce automates your service desk processes....
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Online test case management tools allowing QA teams to manage their test plans, requirements, test cases and test runs with ease.
TestLodge is an online test case management tool designed to be far simpler than traditional software by only providing the essentials to get the job done well. The system focuses on helping you create your test plans, input your requirements, create and manage your test suites and cases along with allowing you to easily perform multiple test runs and generate reports.
TestLodge is an online test case management tool designed to be far simpler than traditional software by only providing the essentials to get the job done well. The system focuses on helping you...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.
SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich solution is available in the Cloud or On-Site, and offers a full reporting suite, configurable knowledgebase, email integration, drag and drop dashboards much more. The software's flexibility means that SupportDesk ITSM can be easily evolved as business requirements develop.
SupportDesk ITSM provides organisations with a scalable IT Service Management system for streamlining support processes such as Incident, Problem, Request, Change and SLA Management. This feature-rich...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Incident management system that ensures rock-solid-reliability. Never miss critical alerts from monitoring tools and teams.
OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables organizations to automate the incident notification process from inception till resolution to mitigate human errors and reduce MTTR, while allowing secure team collaboration.
OnPages Escalation policies, Redundancies, and scheduling algorithms ensure that a critical message is never missed.
OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Software de mesa de ayuda con énfasis en los mejores conceptos de usabilidad, brindando mayor agilidad y organización en la gestión.
Milldesk es un software completo que reúne las mejores funciones de mesa de ayuda y mesa de servicio. Es un sistema de soporte técnico alineado con las mejores prácticas de ITIL y creado con énfasis en los mejores conceptos de usabilidad, brindando mayor agilidad y organización en la gestión de tickets.
La herramienta de servicio al cliente de Milldesk Software ofrece funciones como flujo de trabajo, gestión de activos de TI, gestión de incidentes, gestión de problemas, gestión de cambios y más.
Milldesk es un software completo que reúne las mejores funciones de mesa de ayuda y mesa de servicio. Es un sistema de soporte técnico alineado con las mejores prácticas de ITIL y creado con énfasis...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Cloud-based RMM software for patch management, endpoint management, remote desktop, IT asset management made for MSPs and IT admins
Action1 RMM is a fast and powerful cloud-based Remote Monitoring & Management (RMM) solution created for MSPs and IT professionals to manage endpoints, comply with security standards, and support remote end-users. The cloud-based platform enables automatic patch management, remote desktop access, software deployment and distribution, IT asset inventory, network monitoring, reporting, and more.
Action1 RMM is Free Forever for up to 50 endpoints, and it includes all the paid version features.
Action1 RMM is a fast and powerful cloud-based Remote Monitoring & Management (RMM) solution created for MSPs and IT professionals to manage endpoints, comply with security standards, and support...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Centralized IT management platform that includes remote monitoring, patch management, and more.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Forethought connects to your current helpdesk and creates a better customer experience by helping agents give accurate responses.
Forethought improves the overall customer and agent experience by connecting to your existing help desk and answering incoming support tickets faster and more accurately.
Forethought understands customer sentiment. Instead of navigating a clunky chatbot or getting passed from agent to agent, customers using Agatha get an immediate, accurate, natural answer to their question or routed to the customer agent that is best suited to help their specific needs, resulting in higher CSAT and lower support costs.
Forethought improves the overall customer and agent experience by connecting to your existing help desk and answering incoming support tickets faster and more accurately.
Forethought understands...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts.
Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting.
Octopus is supported by a unique service package.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
vFire is an Enterprise level IT Service Management Software tool developed by Alemba.
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alembas specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.
Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Next Generation IT Automation & Orchestration Platform - A force multiplier for IT and security operations
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe.
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.
ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more.
ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Youzer is a powerfull online software that helps companies to manage the IT accounts and assets of their employees.
With Youzer, you manage all the accounts, the software and hardware assets from a single centralized tool made for IT, HR and managers. Follow in real time the use of the assets for all your employees from onboarding to offboarding and optimize the cost for your company. Affect, create, deactivate and protect your IT and "non-IT" assets.
With Youzer, you manage all the accounts, the software and hardware assets from a single centralized tool made for IT, HR and managers. Follow in real time the use of the assets for all your...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Intelligent service management platform to accelerate service delivery and customer delight
Service Creatio is the intelligent business process management and low-code platform with out-of-the-box solutions and templates that allows medium and large organizations to easily manage and optimize business processes.
The award winning BPM engine provides all the tools for the full cycle of process management: design, execution, monitoring and analysis. Processes of any complexity, branched or parallel, can be modelled and run in Creatio.
Service Creatio is the intelligent business process management and low-code platform with out-of-the-box solutions and templates that allows medium and large organizations to easily manage and...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
The world's most advanced best practice based IT service management software solution.
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services.
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Clientele ITSM offers a wide array of possibilities for every service organization. Start optimizing your work processes today.
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow them to get their jobs done in the most effective way. Todays ITSM software should deliver end-to-end services effectively across the enterprise and automate, standardize and improve processes. These are exactly the type of services Clientele ITSM has to offer. Contact your Sales-rep today!
IT Service Management has evolved over the years to become infinitely more customer-centric, service-focused and automated. Your employees and customers rely on you to deliver the services that allow...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Unsilo your ServiceNow data. Automate data extraction for analytics, migrations and backups, and extend service workflows to partners.
Perspectium eliminates data and process silos by getting service information to the right place at the right time. Our always-current integration solutions for ServiceNow automate data transfers for analytics, backup/restore, migrations, or archiving, and extend ServiceNow workflows to other key applications or external service providers. Best of all, the solutions are managed services that provide security, scalability and performance without consuming valuable developer resources.
Perspectium eliminates data and process silos by getting service information to the right place at the right time. Our always-current integration solutions for ServiceNow automate data transfers for...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Cloud-based critical event and notification tool that helps businesses send mass alerts, take poll and track responses.
MIR3 from OnSolve makes it easy to send important mass notifications or alerts to any number of people at once, allowing for immediate, individual responses with an automatic audit trail. For many of the worlds largest brands, MIR3 has become invaluable for providing notifications when man-made or natural disasters occur, key segments of the supply chain are interrupted, product recalls are required, IT systems are unavailable and much more.
MIR3 from OnSolve makes it easy to send important mass notifications or alerts to any number of people at once, allowing for immediate, individual responses with an automatic audit trail. For many of...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Cloud-based and on-premise solution that helps manage and automate processes for help desk, service desk and service management.
Cloud-based and on-premise solution that helps manage and automate processes for help desk, service desk and service management.
Cloud-based and on-premise solution that helps manage and automate processes for help desk, service desk and service management.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Total operation management tool for IT companies.
A cloud base Professional Services Automation (PSA) tool for small and mid-size MSPs and IT services companies. IT Pro Dashboard has all the features you need to effectively manage your IT business. Designed by an IT company for IT companies, IT Pro Dashboard provides all the tools necessary to achieve maximum profitability and efficiency. Review all of your company's activities in real time, you can stay fully informed of staff productivity, service tickets and billing.
A cloud base Professional Services Automation (PSA) tool for small and mid-size MSPs and IT services companies. IT Pro Dashboard has all the features you need to effectively manage your IT business. ...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of process automation, supporting the different strategic scenarios of service governance through the automation and enhanced configurability of IT and Business processes.
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
SevOne provides the world's fastest, most scalable performance monitoring platform to the world's most connected companies.
SevOne provides the comprehensive, flexible, and scalable network and infrastructure management capabilities that large organizations need to make smooth transitions from physical to virtual networking environments. Its cloud-based SevOne Data Platform simplifies the extraction, enrichment and analysis of network and machine data from across multi-vendor environments several pre-built solutions based designed to solve SD-WAN, SDN, NFV and enterprise Wi-Fi challenges.
SevOne provides the comprehensive, flexible, and scalable network and infrastructure management capabilities that large organizations need to make smooth transitions from physical to virtual...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
IT Asset Management, Software Asset Management. Software Deployment, Service Desk, Mobile Device management in a single suite
Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle. Optimise Software Assets, ensure license compliance, remote management and effective software, patch and OS deployment all supported through a complete Service Desk.
Discover, Organise and Manage all you IT assets from a single solution. A complete view of all your IT and non IT assets giving with the benefit of integrated modules covering the entire lifecycle....
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Halp is a conversational ticketing solution for modern teams to capture and resolve internal requests in Slack or Microsoft Teams.
Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal, deal with request overload, or losing track of requests. Turn to Halp to capture, prioritize, manage, and report on requests from Slack or Microsoft Teams. Its used every day by teams including Adobe, GitHub, Slack, ClassPass, and many more.
Its as simple as turning a message into a ticket.
Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal,...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
A first class customer success platform for MSPs. Centralize communication, automate tasks and accelerate ticket response times.
For your MSP to scale while maintaining margins, you need more than a user portal. DeskDirector's robust platform enables MSPs to centralize all client communication, automate repetitive tasks, accelerate ticket responses, give enhanced visibility to dispatchers, guide techs, and provide more in-depth analytics to clients, all from one platform.
For your MSP to scale while maintaining margins, you need more than a user portal. DeskDirector's robust platform enables MSPs to centralize all client communication, automate repetitive tasks,...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Service Management platform for ITSM functions, based on best practices
Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control service times and user satisfaction.
Pink Elephant Certified Openser and National Award Winner for Innovation.
Variety of functions such as:
Workflows
Ticket Console
Dashboard
Activity and Task Log
Notification and Escalation
Software for Service Management based on best practices, which mainly supports the ITSM or Customer Service Center function, from the initial contact to the closure of the service, helping to control...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Enterprise solution for: IT Network Monitoring, Log & Data Management and IT Asset Management. Available on premise, on cloud and SaaS.
i-Vertix is a flexible and modular enterprise solution that aims to simplify the management of the customers' IT infrastructure through one single tool. i-Vertix offers simple to use, efficient and customisable solutions for IT Networking Monitoring & Management, IT Application Management, Network Configuration Backup, End User Monitoring, Log & Data Management, IT Asset Management & Inventory.
i-Vertix is a flexible and modular enterprise solution that aims to simplify the management of the customers' IT infrastructure through one single tool. i-Vertix offers simple to use, efficient and...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free.
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free.
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase,...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
SaaS / on-site service desk software for ticket logging, tracking, reporting. Solutions for multiple business areas.
House-onthe-Hill is a powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas. Features include: Network and discovery tool + Software Licence Manager, Self-service web Customer portal, Email Integration, Intuitive report designer with 100+ pre-configured reports, KPI Monitor, drag n drop dashboard designer, Mobile app, KnowledgeBase, SLA Management, CRM, and more!
House-onthe-Hill is a powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas....
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more....
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Web enabled Windows based help desk software with advanced workflow design and email integration.
HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.
HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
On-premise and SaaS solution that allows businesses to streamline IT operations via incident management, issue detection, and more.
iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management.
iET ITSM is fully integrated, highly configurable, built to scale and designed to meet any organizations needs. With additional modules for smartphone accessibility, phone system integration, and...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ITSM solution that integrates asset management, task scheduling, ticketing, and more.
ITSM solution that integrates asset management, task scheduling, ticketing, and more.
ITSM solution that integrates asset management, task scheduling, ticketing, and more.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique!
ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance.
ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Get notified when Public Cloud Incidents Impact Your Business with sendQuick onCloud - SaaS-based Incident Notification Management
Do you still need to manage your systems after migrating to the Cloud?
When using Cloud providers, companies need to ensure the infrastructure and services always remain online and working. You need to manage the Unknown > The Known
sendQuick Cloud is a systems availability monitoring and notification management platform for the cloud.
It works with public cloud services to monitor systems, applications, services and network and flags up issues to your staff on duty.
Do you still need to manage your systems after migrating to the Cloud?
When using Cloud providers, companies need to ensure the infrastructure and services always remain online and working. You need...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
A software packet for the management of the help desk system which thanks to its functions simplifies request management
A software packet for the management of the help desk system which thanks to its functions simplifies request management
A software packet for the management of the help desk system which thanks to its functions simplifies request management
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Innovative, online change management software for complete change control in an automated, simple to use system.
IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change requests from a central point. IntaChange is totally secure and ensures that accurate records are kept with full audit trails for regulatory compliance.
IntaChange Enterprise is the innovative web-based change management software that is ideal for any industry. It lets managers control complex IT and business processes by administering all change...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
Specifically designed for internal IT Service Management taking it beyond ITIL and into the real world.
Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations.
Specifically designed for internal IT Service Management. Includes all the features of sitehelpdesk plus the practical application of the ITIL recommendations.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
.Biz
(0)
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
An integrated suite of tools for IT service management based on Microsoft .NET technology and ITIL best practices.
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
BigPanda
(0)
BigPanda Event Correlation and Automation, powered by AIOps
BigPanda’s platform for Event Correlation and Automation, powered by AIOps, keeps businesses running with AI that transforms IT data into insight and action. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions.
Without BigPanda, IT Ops teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments.
BigPanda’s platform for Event Correlation and Automation, powered by AIOps, keeps businesses running with AI that transforms IT data into insight and action. BigPanda helps organizations take a giant...
Features
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Release Management
- Contract/License Management
ITSM Tools Buyers Guide
Table of Contents
What is IT service management software?
Information technology service management (ITSM) software helps manage internal and external IT support. These ITSM tools aid both IT teams within organizations and managed service providers (MSPs), helping them plan, design, develop, monitor, and support continuous delivery of IT services. ITSM software covers almost all aspects of IT management, including software release and deployment management, incident management, bug tracking, ticketing, change management, and knowledge management.
The benefits of ITSM software
- Improved operational efficiency: One of ITSM software's major functions is the standardization of IT practices, allowing users to establish policies that facilitate a regulated and safe IT environment within their organization. This safeguards organization against both internal and external data threats and increases productivity via optimal digital resource utilization.
- Improved customer service: Effective ITSM software utilization reduces customer response time by helping support teams follow best practices while helping clients. Managers can use such ITSM tools to track their customer issues and identify the best available resources to resolve them.
- Reduce downtime through incident prevention: Predictive analytics modules within ITSM software help IT teams identify possible issues before they occur. Real-time monitoring of networks and hardware components, as well as vulnerability analysis, helps organizations take the necessary options to avoid or minimize any damage. Organizations can take help from ITSM solutions to plan out and prepare for major issue prevention efforts, which reduces downtime overall.
Typical features of ITSM tools
- Change management: Track, monitor, and manage all IT service changes/transitions.
- Incident management: Help support teams identify, resolve, and restore unplanned service disruptions.
- Problem management: Identify and solve the underlying cause of incidents, and prevent future incidents from occurring.
- Configuration management: Monitor and maintain configurations of IT components (e.g., servers, routers, switcher configuration information, software) and ensure all devices are running with the same version and configuration settings.
- Self-service portal : A platform through which end users can reach out to IT administrators and submit tickets, track their complaint status, and more.
- Contract/License management: Track and monitor contracts/licenses assigned to product or service offerings to stay compliant.
Considerations when purchasing ITSM tools
- Integration with existing systems: ITSM software has to monitor all software solutions, networks, and equipment within an organization, requiring the software to pull data from all interconnected applications in real time. This is generally achieved via its capability to integrate with other business applications, which allows ITSM software to monitor the health of all systems. Before making a purchase, software buyers should review ITSM systems' ability to integrate with their existing applications and infrastructure to ensure the software can access the required data.
- Total cost of ownership: The market is saturated with hundreds of ITSM tools, and direct comparison is difficult due to both the number of available solutions and the ways in which they differ. After building a shortlist of software that meets their specific needs, software buyers should carefully evaluate pricing models and ensure that there are no hidden costs, and/or that the final price includes any additional deployment, module, capability, data storage, processing, and integration costs.
Relevant ITSM software trends
- Chatbots will transform service management: Chatbots can swiftly respond to customer queries without human intervention. According to our research , small businesses can achieve significant operational and cost advantages by implementing conversational chatbots. Over the next few years, chatbots will begin providing basic support via ITSM solutions to customers and employees while leveraging advanced tools such as smart search, smart emails, and smart ticketing.
- Predictive customer service: Machine learning and artificial intelligence (AI) will offer innovative applications in the service management field in the coming years. Major advancements in virtual personal assistants, recommendation engines, and physical devices such as drones and robots will drive adoption. According to our research , more than half of small businesses will adopt AI technologies within the next one to two years. As adoption expands, expect AI applications to support the traditional workforce and increase productivity.