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Issue Tracking Software
Issue Tracking software helps organizations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk.
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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
BugHerd is the world's leading website feedback and issue tracking tool.
Learn more about BugHerd
BugHerd is the world's leading website feedback and issue tracking tool.
It's the go-to tool for web developers and QA teams who need a simple way to collect and manage feedback and bug reports on websites and digital projects.
- 30% faster web dev projects
- 75% faster issue resolution
- 4x faster QA
BugHerd makes it easy to gather, organize, and act on website issues, helping you streamline collaboration and speed up the review process.
Users simply point and click on an issue, reporting bugs as they review a page. Technical data and screenshots are automatically captured with every issue reported.
The issue report is then directly sent to BugHerd’s in-built task board for teams to resolve and manage this feedback. BugHerd also integrates with popular project management tools such as Jira, ClickUp, Trello, GitHub, MS Teams, Slack, WordPress, Zapier, and many more.
Get started in minutes, with a free 7-day trial.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues.
Learn more about AuditFindings.com
AuditFindings is a robust issue management system designed for audit and compliance departments. Save time trying to update spreadsheets with current status of issues. With AuditFindings.com, you can assign items to end users and be notified with updates are made to issues. With robust reporting and filtering, you have a single system to manage audit issues.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.
Learn more about LiveAgent
Track any customer issue with LiveAgent, a fully-featured help desk & ticket management software.
LiveAgent is a multi-channel help desk software full of advanced features including live chat, ticketing, insightful reports, time tracking, over 200 seamless integrations, a self-service portal, and a centralized dashboard.
Companies like BMW, Yamaha, and Huawei use LiveAgent to deliver the best customer experience to 150M end users worldwide.
Start with a 30-day trial, no credit card needed.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Resolve issues better without breaking the bank. Gain peace of mind with a tool proven to meet the demands of issue tracking.
Learn more about Issuetrak
Resolve issues quicker and better without breaking the bank. Easy to implement and simple to learn, Issuetrak handles your most complex issues for help desk, customer support, complaint management, and more.
Custom-fit to your company without the custom price tag, our industry-leading software has modernized how businesses solve problems for over 25 years. That's why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak.
Instantly prioritize concerns and escalate issues to the right department so you can cut manual overhead, spend your time more efficiently, and offer your customers faster solutions. Get your free trial or demo today.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Zendesk Support is the leading help desk software built for better customer relationships.
Learn more about Zendesk Suite
Zendesk is the leading cloud-based help desk software built for tracking and solving customer problems. Solve tickets easily and track customer issues on any channel:¿ text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process.
Learn more about SpiraTest
SpiraTest is an integrated Quality Assurance solution that manages requirements, releases, tests, defects, and issues in one environment, with end-to-end traceability. With SpiraTest, log, and capture bugs and issues quickly and easily. Once captured, search, assign, track, and manage the logged issues and defects using powerful SpiraTest dashboards. Categorize your logged defects into different types, each with a customizable workflow and analyze the quality of a system during its lifecycle.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.
Learn more about Zoho Projects
Zoho Projects is an online project management tool that helps teams collaborate effectively and complete projects on time. One of its core capabilities is issue tracking, which allows teams to quickly identify, prioritise, and resolve problems that arise during the project lifecycle.
Users can easily create and assign issues, set due dates, and track progress in real time. The tool also provides detailed analytics to help team leaders identify bottlenecks and take corrective actions.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Balance Stability, Performance, and Feature Development throughout the entire development lifecycle.
Learn more about Instabug
Instabug provides in-app feedback and bug reporting to mobile apps looking for issue tracking. After integrating the SDK, it allows you to have a seamless two-way communication with users or testers, while providing detailed environment report for developers. The integration process takes less than a minute and the results are outstanding!
The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Jira is a fully-featured issue tracker for teams planning and building great products.
Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation and business management platform with everything needed to manage and grow an online presence. Craft a seamless user experience with intuitive design features and speedy web performance. Fall back on reliable infrastructure and enterprise-grade security to safeguard visitor data and keep your site running. Expand your reach with marketing campaigns and SEO tools, plus leverage analytics to drive informed decision-making for your business’s success.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
GitHub issues make project management simple. Start with an issue: create an issue to suggest a new idea or track a bug. Then organize and assign tasks to your team. Link issues and pull requests: Track updates to your project without complicating your workflow by cross linking between issues and pull requests anywhere in your GitHub organization.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Boost productivity with customizable Docs, Reminders, Goals, Chat & more. Over 3 million teams have joined. Streamline workflow today!
ClickUp is an all-in-one productivity platform that eliminates work silos. It's the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more.
Easily customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively. By replacing inflexible and overlapping tools, ClickUp helps teams save one day each week!
Learn more about ClickUp
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
A modern, web based issue tracking software used by over 50,000 businesses worldwide.
Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk
Learn more about Freshdesk
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
Wrike is an IT project management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as GitHub for seamless development and tracking. Customize your workflows so you can see progress at every step. Transform your IT management with Wrike.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process.
Zoho Desk is a powerful web-based issue tracking software. The issue tracking cycle begins when a customer reports a problem and ends when the customer leaves feedback on the support they received. Zoho Desk helps you manage this entire cycle and ensures a reliable and error-free issue tracking process. Advanced process automation, feedback loops, team collaboration, case management, customizable dashboards, and reports make Zoho Desk an ideal option to track and solve issues faster.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24!
Looking for the best free project tracking software? Meet Bitrix24, one of the world's most popular free project management platforms available in 18 languages and used by over 15 million organizations in 187 countries. Bitrix24 can track just about everything for your projects, including bug tracking, issue tracking or client tracking, but it's just easier to register a free Bitrix24 account and check it out for yourself.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Online Issue Tracking service desk that helps you manage your IT infrastructure, minus the complications. Plus it's ITIL-compliant...
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Robust Incident Management functionalities, including key features like workflow automation, make issue tracking easy.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
SolarWinds Service Desk is a highly rated solution for IT teams who want to speed issue resolution, improve SLAs and save valuable time
SolarWinds Service Desk (previously Samanage) is a highly rated IT service desk solution that simplifies issue tracking and resolution with time-saving workflows and automation. Fully-integrated asset management provides a complete picture of asset hardware, software and incident history to streamline issue resolution. Built with ITIL best practices in mind, IT teams can improve SLAs, and spend more time on big picture projects.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Local product
Spiceworks Cloud Help Desk
4.4
(565)
Local product
Local product
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
SysAid ITSM and Help Desk liberates teams and reduces ticket count by 40% using generative AI across all service management elements.
SysAid is the next-gen of AI-Powered ITSM and Help Desk platforms: a comprehensive solution with generative AI implemented into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.
Employees are no longer left frustrated by clunky interfaces or long wait times. SysAid delivers a fully conversational user experience, allowing them to interact with the help desk through chat, email, familiar platforms like Teams, or a self-service portal.
The impact goes beyond efficiency. SysAid fosters a culture of exceptional service. Employees consistently receive reliable, easily accessible support, boosting morale and productivity.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Shortcut is a fast project management platform built for today's software team. Free for teams up to 10 users.
Shortcut is a fast, uncluttered project management platform for Agile software teams to plan, build, and launch better products. It combines just the right amount of simplicity and structure to keep software teams happy and productive. Shortcut is designed for developers and features a robust set of popular integrations (GitHub, GitLab, Slack, and more) and a well-crafted API to automate workflows. Free for teams up to 10 users.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
Build around the customer with AI-powered apps to create amazing experiences.
Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Salesforce Platform is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.
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Features
- Assignment Management
- Recurring Issues
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Prioritisation
- Issue Auditing
- Task Management
- Real-Time Updates
