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Complaint Management Software

Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.

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Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support. Learn more about Issuetrak
Gain a competitive edge in customer service with the power of Issuetrak's complaint management software. Designed for omnichannel complaint submission, Issuetrak gives you instant and total visibility over the complaint cycle so you can respond to feedback faster, fix problems better, and make your customers feel heard, seen, and valued. See how Issuetrak can enhance your brand and improve customer retention and satisfaction. Request your free demo or trial today! Learn more about Issuetrak

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale Learn more about Front
Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. Learn more about Front

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
If you work in Pharma, ditch manual temp checks. World #1 monitoring system for pharma assets, smart audits, and fastest calibration. Learn more about Eupry
World's #1 calibration process for the pharma industry, designed to automatically receive newly calibrated data loggers for precise temperature and humidity monitoring. This innovative system reduces risk and manual labor, enabling users to generate audit reports with just 3 clicks. Experience full pharma-grade compliance, patented technology, and the fastest calibration process on the market – ISO 17025-accredited of course. Try it for free. Learn more about Eupry

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Zendesk Support is the leading complaint management software built for better customer relationships. Learn more about Zendesk Suite
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
We're all about empowering your organisation to scale up and forge stronger relationships with Internal and External customers. Learn more about ServoDesk
At ServoDesk, we had a straightforward goal: create a service management tool that's not only easy to afford but also packed with all the features you need. We wanted something that anyone could use without a steep learning curve, but that could also be set up in no time at all. We came up with the ServoDesk Service Desk, a top-notch tool for managing services. It's built to help organisations, big or small, to easily adopt best practices like ITIL, whether they're looking after their own team or serving external customers. One of the best things about our service desk is how it brings different departments together under one roof. Whether it's IT, Facilities, HR, or any other department, they can all use the same system to handle requests and sort out issues. This means less time spent learning new systems and more time doing what matters. Learn more about ServoDesk

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today! Learn more about ComplianceQuest
End-to-end complaints management to ensure customer delight through complete lifecycle management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement. With ComplianceQuest's Complaints Management software your organization has comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Learn more about ComplianceQuest

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
An easy-to-use web-based helpdesk and customer support software to track and manage customer complaints from any channel.
With Freshdesk, you can get a grip on customer complaints coming in through email, phone, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and offers a free plan with 10 agent seats, so you can get started right away and make your customers happy! Learn more about Freshdesk

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration.
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of omnichannel capabilities, advanced analytics functionalities, process automation, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free flexible trial plan helps you head start your customer's compliant management operations. Learn more about Zoho Desk

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an advanced omnichannel complaint management system designed to help companies keep track of issues and provide better customer experience. Our hybrid ticketing system gives you complete control over how your agents interact with your customers through multiple communication streams. Utilize the universal inbox to integrate all communication channels into one unified mailbox. How much does LiveAgent cost you ask? Only $9 per month! Try the first 30 days for free! No card needed! Learn more about LiveAgent

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Bitrix24 is #1 free client management (CRM) and complaint management solution used by 12 million businesses worldwide.
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations. Learn more about Salesforce Service Cloud

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready!
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Tidio is a complaint management platform that helps you answer customer questions 24/7 with omnichannel communication, smart ticketing,
Tidio is an AI-powered complaint management platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value or uncommon requests. Learn more about Tidio

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management
Our complaint management software empowers medical device, pharmaceutical, and biologics companies to streamline FDA complaint tracking and resolution. With a focus on digital quality management and an eQMS approach, gain valuable insights from centralized, cloud-based data storage. Proactively monitor product quality, ensuring market success and regulatory compliance for your organization. Learn more about MasterControl Quality Excellence

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers many tools built for complaint management. Live chat for teams keeps your agents in the know of all customer communication, while integration to Facebook and email as well as contact forms on your site keep them connected on every channel, every step of the journey. Learn more about Smartsupp

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View. Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are. Learn more about Vtiger CRM

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
Boost productivity and reduce costs with the world's most advanced, AI-driven platform for complaint management. Customer Frontlines combines omnichannel analytics and powerful automations to uncover the root cause of customer friction across calls, emails, chat, & more and deliver personalized recommendations to your frontline teams. Automatically score every interaction and surface critical insights to help coach managers and agents. Learn more about XM for Customer Experience

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs. Learn more about SAP Customer Experience

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
RMM, remote support and access and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It combines game-changing remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Vivantio's complaint management software anticipates customer needs, automates routing/escalation, and enables faster resolution times.
Complaint management in Vivantio empowers customer service teams to deliver unparalleled support. Go beyond reactive workflows with predictive analysis, automated routing and escalation, and quick access to account details and history. Stay in control with code-free configurations, per-customer SLAs, a built-in knowledge base, and seamless integrations. With Vivantio, you can ensure rapid issue resolution through custom workflows and branded online portals, driving customer loyalty. Learn more about Vivantio

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance
Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance
Ideagen Quality Management is a quality and compliance management system which helps organizations automate business processes, control documents and comply with industry specific standards and regulations. The solution provides a single source of truth for all relevant documentation and activities associated with the quality process. Modules include: Documents, Audits, Issues, Risks, Training, Assets, Interested Parties, Law plus a specialized edition for Food and Beverage quality management. Learn more about Ideagen Quality Management

Features

  • Support Ticket Management
  • Self Service Portal
  • Email Management
  • Issue Tracking
  • Interaction Tracking
  • Alerts/Escalation
  • Prioritisation
  • Feedback Management
  • Corrective and Preventive Actions (CAPA)
  • Live Chat
  • Quality Assurance