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Why Capterra is free
Provide your customer with a branded OneStop Client Portal. Drive and manage the continuous connections that are critical for business. Learn more about Moxtra
Moxtra powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and internal users and deliver a continuous connected experience as a standalone web and mobile app, or as a fluid extension of your existing website, web or mobile app. Learn more about Moxtra
Moxtra powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and intern...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Future-proof your digital estate and harness AI machine learning to deliver seamless commerce and personalised customer experiences. Learn more about Sitecore Experience Platform with Pancentric
Sitecore is the market-leading experience platform that delivers more than just a content management system. Harness AI machine learning to transform how your brand engages with consumers, delivering seamless personalised experiences and omnichannel nurture campaigns, giving you end-to-end control over your customer lifecycle. As a Sitecore Silver Partner, Pancentric Digital are multi award winning digital consultants who are experts at delivering digital transformation and CX service design. Learn more about Sitecore Experience Platform with Pancentric
Sitecore is the market-leading experience platform that delivers more than just a content management system. Harness AI machine learning to transform how your brand engages with consumers, delivering s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues acr...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Use Hotjar Session Recordings to identify pain points and blockers in the customer journey. Learn more about Hotjar
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey. Learn more about Hotjar
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey....
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like exp...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of sol...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Easy-to-use | Award Winning | Survey platform with plenty of powerful features. Works on all devices. Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and professional looking surveys that work on all devices. | Join more than 2 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL security Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and prof...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zendesk Support is the leading help desk software built for better customer experiences. Learn more about Zendesk
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. Lower support costs, raise productivity, and increase customer satisfaction by starting a free trial today. Learn more about Zendesk
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ti...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured customer experience software that brings personalization to your customer interactions. LiveAgent streamlines all of your customer interactions into an integrated, seamless system by combining many different communication channels into one ticketing system. Discover 175+ help desk features including a powerful analytics package and built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent is a fully-featured customer experience software that brings personalization to your customer interactions. LiveAgent streamlines all of your customer interactions into an integrated, seamles...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free Learn more about Sprout Social
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Bitrix24 is #1 free customer experience and customer relationship management platform used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free customer success and customer relationship management platform used by 8 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24
Bitrix24 is #1 free customer success and customer relationship management platform used by 8 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Give customers the excellent experience they deserve with Front, whether you have 5 customers or 5,000. Try Front for Free. Learn more about Front
Give customers the excellent experience they deserve, whether you have 5 customers or 5,000. Front lets you respond faster and scale personal communications. Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls. Try Front for free. Learn more about Front
Give customers the excellent experience they deserve, whether you have 5 customers or 5,000. Front lets you respond faster and scale personal communications. Front is the first email management softwar...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing, measuring and benchmarking needs. Falcon helps marketers deliver more personalized brand experiences across all digital touchpoints, based on enriched customer profiles. This platform features a highly intuitive and collaborative UI and is complemented by the best support team in the business. Learn more about Falcon.io
Falcon.io is a unified platform for social media and customer experience management. This platform is a one stop shop for any marketer's social listening, engagement, publishing, measuring and benchmar...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Experience Survey Software. Conduct CX surveys for actionable feedback! Close the loop with reports, dashboards & alerts. Learn more about CheckMarket
Customer Experience Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages. Learn more about CheckMarket
Customer Experience Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and foll...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-s...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friend...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In do...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engag...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your customers prefer; SMS, WhatsApp, FB Messenger, Apple Business Chat, web, mobile apps, email, social media, and more. See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
LivePerson is the industry leader in AI-powered customer experience platforms. Answer questions, provide updates, and handle sales all with AI-powered chatbots across the messaging channels your custom...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Get understanding of your customer experience and the impacts of change by relating their journey to your internal business framework. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your business architecture.The iGrafx Business Transformation Platform provides the ability to break down silos and see clearly the relationships between that customer experience and your internal strategies, capabilities, processes, people and systems allowing you to clearly understand the impact of change. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your busin...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog....
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today. Learn more about elevio
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user beh...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Affordable, Intuitive & Feature-rich Email Marketing Software for marketers and business owners. Starts with a 14 days free trial. Learn more about SendX
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides unlimited email sends with every plan, powerful automation capabilities, 24x7 live support, best of breed email deliverability. 3000+ companies worldwide trust SendX for their Email Marketing. **Start with 14 days free trial (no credit card required). **Pricing starts at $9.99/month Learn more about SendX
SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
ProfitWell Retain® automatically reduces subscription churn, by recovering at-risk customers with algorithmically-targeted messaging. Learn more about ProfitWell
ProfitWell Retain reduces losses to subscription churn, by recovering at-risk customers with targeted messaging. Companies like MasterClass, LogRocket, and The Athletic use Retain for its industry-leading customer recovery rate, thanks to algorithms leveraging millions of subscription data points. Retain's pay-for-performance pricing guarantees it'll outperform your current setup - or it's free. Learn more about ProfitWell
ProfitWell Retain reduces losses to subscription churn, by recovering at-risk customers with targeted messaging. Companies like MasterClass, LogRocket, and The Athletic use Retain for its industry-lead...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. Learn more about Aimtell
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
With Userlane's interactive guidance technology, you can streamline your onboarding and deliver an exceptional product experience. Learn more about Userlane
Make navigating your software easy and enjoyable so that your customers always associate your product with a positive experience. With our interactive guides, customers can learn how to use your software step-by-step, at their own pace, while achieving their goals in real time. Automate and simplify your onboarding and increase self-sufficiency to drive conversion and in-product motivation. Learn more about Userlane
Make navigating your software easy and enjoyable so that your customers always associate your product with a positive experience. With our interactive guides, customers can learn how to use your softwa...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
A great online experience of your customers can become your best advertising. Try the Newired in-app intelligent layer. Learn more about Newired
It¿s proven: if customers have trouble using your e-commerce platform or a poor overall experience on your website - or even, if you produce software solutions which are not very intuitive to use, you will lose conversions. Your customers will move elsewhere. With Newired, you can quickly improve the usability of your existing digital resources and even of your own software and excel your customer¿s expectations. You¿ll guide them through everything they need! Learn more about Newired
It¿s proven: if customers have trouble using your e-commerce platform or a poor overall experience on your website - or even, if you produce software solutions which are not very intuitive to use, you ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Remesh is a platform for engaging and understanding large groups of people online and in real-time for deep, qualitative insights-fast. Learn more about Remesh
The Remesh platform allows you to have a live conversation with your customers at scale, using AI to analyze and organize your audiences responses in real-time. Gain fast, frequent, and efficient insights and make decisions with confidence. Qualitative Insights. Quantitative Scale. Learn more about Remesh
The Remesh platform allows you to have a live conversation with your customers at scale, using AI to analyze and organize your audiences responses in real-time. Gain fast, frequent, and efficient insig...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Maximize revenue with our cloud-based marketing automation platform designed for multi-channel customer engagement. Learn more about Maropost
Maropost is a cloud-based marketing automation platform that helps Business-to-Consumer (B2C) companies acquire, engage and convert prospects and customers across multiple marketing channels (e.g., email, social, web, mobile and sms). Marketers can quickly create complex customer journeys, send targeted messages and optimize their campaigns. Many of Maroposts features are automated, allowing marketers to focus on more strategic needs. Learn more about Maropost
Maropost is a cloud-based marketing automation platform that helps Business-to-Consumer (B2C) companies acquire, engage and convert prospects and customers across multiple marketing channels (e.g., ema...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use. Learn more about Revenera Usage Intelligence
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior. ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status). Learn more about Revenera Usage Intelligence
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes wit...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill - NPS Software
Great value Net Promoter Score (NPS) customer experience software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at events. Customize surveys to fit your brand and style. Used by companies around the world, it's easy to get setup and we can help at any stage. Understand trends by segment or customer in real-time. Automate with links to Salesforce, Slack, Zapier, CRMs, helpdesks. Learn more about SightMill - NPS Software
Great value Net Promoter Score (NPS) customer experience software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather f...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
As the backbone for the martech stack, Jahia's Digital Experience Platform (DXP) bring smart content powered by customer data. Learn more about Jahia
The Jahia Platform is the intersection of an enterprise grade platform including a CMS and CDP (Customer Data Platform) with the flexibility to plug in to your best of breed products, all while bringing together your different user communities (developers, marketers, end users). It includes the security & scalability required by an enterprise, Out of the Box capabilities & modern APIs needed for a broad range of projects & a new level of usability to empower content contributors. Learn more about Jahia
The Jahia Platform is the intersection of an enterprise grade platform including a CMS and CDP (Customer Data Platform) with the flexibility to plug in to your best of breed products, all while bringin...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
SlashQ

SlashQ

(0 reviews)
SlashQ is an appointment scheduling and queue management tool that helps you to manage customer flow. Learn more about SlashQ
An intelligent token system to save time, eliminate waiting lines and encourage social distancing. The digital queue management system allows customers to get in line from wherever they are, while helping businesses manage customer flow. Learn more about SlashQ
An intelligent token system to save time, eliminate waiting lines and encourage social distancing. The digital queue management system allows customers to get in line from wherever they are, while help...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Voice runs and optimizes marketing campaigns, analyzing all data and conveying them to business knowledge. Learn more about Customer Voice
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping behavioral criteria. Collect and process feedback in some minutes and turn it into valuable insights. Offer a personalized CX, grow returning customers, optimize marketing campaigns, cut processes costs, and improve employee proactiveness with just one tool! Learn more about Customer Voice
Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping beha...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data.
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation.
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback wit...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful,...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you wi...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
TeamSupport is the leading B2B-focused customer experience solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaboration easy. Empower your support team to create better customer experiences that are focused on improving and maintaining customer relationships. We are used by B2B companies in software, healthcare, & transportation. Be a more efficient team that streamlines communication and ticket management.
TeamSupport is the leading B2B-focused customer experience solution that helps you build satisfaction and loyalty. A scalable, all-in-one support solution designed for B2B companies to make collaborati...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with cu...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Podium makes it easy for your business to deliver an optimal customer experience by bringing all your channels into a single inbox.
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and even email, all organized and simplified in an intuitive way to allow you to deliver the best experience. No more jumping back and forth between seven different accounts and lead sources; manage every customer communication simply and quickly, with the personal interactions that your customers want.
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and ev...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Alchemer is the only customer-experience and VoC solution that helps you transform to a truly customer-centric organization.
Alchemer is the only customer-experience (CX) and voice-of-the-customer (VoC) solution that helps you transform to a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer - from finding them to keeping them.
Alchemer is the only customer-experience (CX) and voice-of-the-customer (VoC) solution that helps you transform to a truly customer-centric organization by making sure the voice of the customer is hear...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or company-wide. Increase your survey response rates by 200%. See your data in your support software and set triggers based on it. Get 3x more feedback while sending less emails. Customize both the look and content of your surveys. Set goals, track KPIs, generate reports and more.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure CSAT, NPS and CES 2.0 per agent, team or ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journe...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
Weave is a communication platform that helps businesses connect to the people they serve.
Weave's software streamlines office work into one hub. It allows companies to intuitively manage everything from client info to online business reviews. Form lasting relationships with clients through features like two-way texting and easily re-booking. The solutions we have created are so comprehensive for offices that we often hear our practices saying they don't know how they functioned without it. Our goal is to make managing your office simple, so that you can focus on what matters most.
Weave's software streamlines office work into one hub. It allows companies to intuitively manage everything from client info to online business reviews. Form lasting relationships with clients through ...
  • Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics