---
description: Page 2 - See the top Knowledge Management Software solutions in Ireland. Capterra offers software reviews, prices, and features helping you find the best software for your business needs.
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title: Page 2 - Knowledge Management Software - Prices & Reviews - Capterra Ireland
---

Breadcrumb: [Home](/) > [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) > [Page 2](https://www.capterra.ie/directory/30094/knowledge-management/software?page=2)

# Knowledge Management Software

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> Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format.

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## Products

1. [SysAid](https://www.capterra.ie/software/107225/sysaid) — 4.5/5 (512 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
2. [Trainual](https://www.capterra.ie/software/175749/trainual) — 4.8/5 (508 reviews) — Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual
3. [Flowlu](https://www.capterra.ie/software/166656/flowlu) — 4.8/5 (387 reviews) — Manage knowledge and share it everywhere. Flowlu will help you to support customers and employees with the most up-to-date information.
4. [IT Glue](https://www.capterra.ie/software/170401/itglue) — 4.6/5 (331 reviews) — IT Glue helps IT professionals track, find and know everything about their IT infrastructure in under 30 seconds.
5. [Jolt](https://www.capterra.ie/software/146384/jolt) — 4.6/5 (308 reviews) — Jolt is a distributed knowledge \& information management platform available on smartphones \& tablets. Schedule your free demo today\!
6. [Document360](https://www.capterra.ie/software/177031/document360) — 4.7/5 (290 reviews) — AI-Powered Knowledge Management for seamless knowledge transfer and reduced information silos.
7. [M-Files](https://www.capterra.ie/software/122215/m-files) — 4.4/5 (274 reviews) — M-Files breaks info silos. Find expertise fast, automate workflows \& share knowledge seamlessly.
8. [Genesys Cloud CX](https://www.capterra.ie/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
9. [Yonyx](https://www.capterra.ie/software/130406/agi-self-service) — 4.7/5 (258 reviews) — Decision tree driven interactive guides that plug into most KB \& CRM systems. Follow business processes in an interactive manner.
10. [Bloomfire](https://www.capterra.ie/software/131501/bloomfire) — 4.4/5 (254 reviews) — Knowledge Management Software that enables teams to access, collaborate, and draw upon their organization's collective intelligence.
11. [Caspio](https://www.capterra.ie/software/137206/caspio) — 4.6/5 (249 reviews) — Caspio is the world's leading AI-enhanced low-code platform for building online database applications without having to write code.
12. [KnowledgeOwl](https://www.capterra.ie/software/132902/knowledgeowl) — 4.7/5 (237 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
13. [ManageEngine ServiceDesk Plus](https://www.capterra.ie/software/179501/manageengine-service-desk-plus) — 4.4/5 (229 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
14. [Help Scout](https://www.capterra.ie/software/136909/help-scout) — 4.6/5 (226 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
15. [Quip](https://www.capterra.ie/software/151651/quip) — 4.4/5 (209 reviews) — Quip combines documents, spreadsheets, and chat in one organized experience.
16. [HelpCrunch](https://www.capterra.ie/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support.
17. [HubSpot Service Hub](https://www.capterra.ie/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
18. [Responsive](https://www.capterra.ie/software/148054/Responsive) — 4.6/5 (182 reviews) — Responsive’s (formerly RFPIO) AI-driven Strategic Response Management platform drives more deals won with smarter, faster responses.
19. [livepro](https://www.capterra.ie/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
20. [Vivantio](https://www.capterra.ie/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's knowledge base empowers end user self-service, and quick reference to articles during service delivery, for fast resolution.
21. [Fusebase](https://www.capterra.ie/software/147496/nimbus-note) — 4.7/5 (176 reviews) — AI-powered workspace for centralizing knowledge, documents, and expertise—making information easy to find, share, and manage.
22. [GreenRope](https://www.capterra.ie/software/130598/greenrope) — 4.3/5 (155 reviews) — Sales and marketing solution that combines CRM, marketing automation, customer journey mapping, analytics, project management, \& more.
23. [ServiceNow Customer Service Management](https://www.capterra.ie/software/192052/servicenow-customer-service-management) — 4.4/5 (152 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
24. [MangoApps](https://www.capterra.ie/software/131314/mangoapps) — 4.4/5 (150 reviews) — MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.
25. [Gist](https://www.capterra.ie/software/188710/gist) — 4.7/5 (149 reviews) — Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.

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## Related Categories

- [Content Management Systems](https://www.capterra.ie/directory/10007/content-management/software)
- [Document Management Software](https://www.capterra.ie/directory/30063/document-management/software)
- [Collaboration Software](https://www.capterra.ie/directory/15/collaboration/software)
- [Knowledge Base Software](https://www.capterra.ie/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)

## Links

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Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.ie/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Responsive","position":18,"description":"Responsive (formerly RFPIO) is the industry leader in Strategic Response Management with a suite of AI-driven solutions to help bid and response teams win more deals with smarter, faster responses. Responsive AI drafts answers and manages collaborative workflows so your teams can deliver winning responses to RFPs, RFIs, DDQs, VSQs, and more 80% faster. Harness a single source of truth so your frontline teams can share and exchange critical information while confidently responding to bids, inquiries, and questionnaires with the best answers from the most intelligent solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4546e9af-8b3b-4ded-948b-c8d49cc04af6.webp","url":"https://www.capterra.ie/software/148054/Responsive","@type":"ListItem"},{"name":"livepro","position":19,"description":"livepro is the premium knowledge management solution trusted globally by contact centers. \nDesigned with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.capterra.ie/software/165150/livepro","@type":"ListItem"},{"name":"Vivantio","position":20,"description":"Knowledge management in Vivantio empowers end users to self-serve solutions, and support teams to quick-reference documentation during service delivery. Knowledge articles and product documentation can be internal-facing to the agents and technicians who provide service and support; customer or end user-facing in a branded self-service portal; or both. \n\nIT, GRC, HR, Finance, Legal, & B2B Customer Support teams leverage Vivantio for proactive service delivery and faster ticket resolution times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.ie/software/132880/vivantio","@type":"ListItem"},{"name":"Fusebase","position":21,"description":"FuseBase provides intelligent knowledge management for modern organizations by centralizing information, resources, and collaboration in secure, branded workspaces. AI Agents automatically organize, surface, and update knowledge bases—making it easy for teams and clients to find answers, access documentation, and share expertise.\nFuseBase streamlines onboarding, training, and support by embedding real-time search, AI-powered content generation, and workflow automation into every workspace. Integration with 2000+ apps allows knowledge to flow seamlessly between teams, departments, and external partners. Role-based access, audit logs, and AI-driven analytics ensure that information remains secure, up-to-date, and actionable as your business evolves.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/405338c3-044b-486a-adec-bd33f93a1f2d.png","url":"https://www.capterra.ie/software/147496/nimbus-note","@type":"ListItem"},{"name":"GreenRope","position":22,"description":"GreenRope CRM and marketing automation offers an all-in-one solution that empowers your entire team with AI-driven tools. With sales, marketing, operations, and customer support seamlessly integrated into one platform, you gain a 360-degree view of the customer journey. This helps you work smarter, increase collaboration, boost sales, and create personalized, omnichannel experiences that strengthen customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72835a09-da7e-4bd2-9c75-3e6857784b67.png","url":"https://www.capterra.ie/software/130598/greenrope","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":23,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.ie/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"MangoApps","position":24,"description":"MangoApps is a knowledge management platform that gives you all the tools you need to create a unified employee experience and ensure that your employees share and benefit from each other’s knowledge and experience. Our modern, user-friendly platform serves as a centralized hub where your employees can find all of their tools and updates in a single, customized dashboard. This approach promotes alignment, efficiency, and community, and enables everyone to learn and share without any roadblocks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ed0e2fae-bf9e-4a34-a767-572bb768e7db.png","url":"https://www.capterra.ie/software/131314/mangoapps","@type":"ListItem"},{"name":"Gist","position":25,"description":"Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.\n\nToday, over 20,000 businesses are using Gist and we're just getting started. 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