---
description: Discover and compare Knowledge Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Knowledge Management Software for Windows - Price comparison & Reviews - Capterra Ireland 2026
---

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# Knowledge Management Software

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> Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format.

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## Products

1. [Confluence](https://www.capterra.ie/software/136446/confluence) — 4.5/5 (3663 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
2. [BlueSpice](https://www.capterra.ie/software/169097/bluespice-mediawiki) — 4.3/5 (22 reviews) — BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki, that allows optimized agile knowledge management.
3. [Elium](https://www.capterra.ie/software/154732/elium) — 4.8/5 (41 reviews) — Elium brings AI-powered knowledge management to global operations or customer services. Integrated, secure, flexible and scalable.
4. [Happeo](https://www.capterra.ie/software/176777/happeo) — 4.6/5 (38 reviews) — Happeo is the trusted solution to information chaos, helping companies to move fast while staying in control.
5. [Slack](https://www.capterra.ie/software/135003/slack) — 4.7/5 (24046 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
6. [monday.com](https://www.capterra.ie/software/147657/monday-com) — 4.6/5 (5726 reviews) — Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software.
7. [Microsoft SharePoint](https://www.capterra.ie/software/1167/sharepoint) — 4.4/5 (5412 reviews) — Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard
8. [Connecteam](https://www.capterra.ie/software/153140/connecteam) — 4.6/5 (5058 reviews) — Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.
9. [Notion](https://www.capterra.ie/software/186596/notion) — 4.7/5 (2709 reviews) — Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
10. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
11. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide.
12. [TeamSupport](https://www.capterra.ie/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
13. [Salesforce Service Cloud](https://www.capterra.ie/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
14. [Microsoft Viva Engage](https://www.capterra.ie/software/113729/yammer) — 4.2/5 (819 reviews) — Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
15. [JIRA Service Management](https://www.capterra.ie/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
16. [SolarWinds Service Desk](https://www.capterra.ie/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deflect tickets and drive self-service with an AI-powered Knowledge Base. Auto-generate articles for more robust support.
17. [Aha\!](https://www.capterra.ie/software/144020/aha) — 4.7/5 (561 reviews) — Aha\! Knowledge is the product information hub — share all of your documents in a central place.
18. [SysAid](https://www.capterra.ie/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
19. [Document360](https://www.capterra.ie/software/177031/document360) — 4.7/5 (290 reviews) — AI-Powered Knowledge Management for seamless knowledge transfer and reduced information silos.
20. [M-Files](https://www.capterra.ie/software/122215/m-files) — 4.4/5 (274 reviews) — M-Files breaks info silos. Find expertise fast, automate workflows \& share knowledge seamlessly.
21. [Genesys Cloud CX](https://www.capterra.ie/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
22. [Yonyx](https://www.capterra.ie/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Decision tree driven interactive guides that plug into most KB \& CRM systems. Follow business processes in an interactive manner.
23. [KnowledgeOwl](https://www.capterra.ie/software/132902/knowledgeowl) — 4.8/5 (236 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
24. [ManageEngine ServiceDesk Plus](https://www.capterra.ie/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
25. [Quip](https://www.capterra.ie/software/151651/quip) — 4.4/5 (209 reviews) — Quip combines documents, spreadsheets, and chat in one organized experience.

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## Related Categories

- [Intranet Software](https://www.capterra.ie/directory/31015/intranet/software)
- [Document Management Software](https://www.capterra.ie/directory/30063/document-management/software)
- [Collaboration Software](https://www.capterra.ie/directory/15/collaboration/software)
- [Knowledge Base Software](https://www.capterra.ie/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.ie/directory/30094/knowledge-management/software)
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It enables teams to communicate through channels, real-time messaging, and Huddles for audio/video meetings. Slack Connect allows collaboration with external partners.\nThe platform includes customizable templates, Canvas documents, and Lists for project management. Its file sharing and integration with many apps allow users to connect tools and automate tasks using Workflow Builder. AI-powered tools like Slackbot and Agentforce provide assistance, summarizing information and enhancing efficiency.\nSecurity features include Enterprise Key Management and Slack Atlas for data protection and compliance. 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It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.ie/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"description":"Help customers find the answers they need across any channel and empower your agents with the best answer to customer questions with the knowledge management solution that works across the world's #1 CRM. 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Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d047246-41f0-409a-8db1-4f75ca97b48b.webp","url":"https://www.capterra.ie/software/113729/yammer","@type":"ListItem"},{"name":"JIRA Service Management","position":15,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ie/software/138769/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":16,"description":"SolarWinds Service Desk transforms institutional knowledge into a powerful self-service engine. Leverage SolarWinds AI—purposefully designed to turn resolved tickets into articles—to keep your library current with minimal effort. Suggested solutions as users search issues or create tickets empowers employees to solve their own issues, which can reduce cost per ticket by up to 15%. With a consumer-grade portal and customizable, dynamic forms, you can gather all the context agents need and free them for high-value work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ie/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Aha!","position":17,"description":"Aha! Knowledge is the product information hub. Centralize your documentation so colleagues and customers can easily access the product resources they need to be successful. It also includes built-in whiteboard capabilities, so you can add visual diagrams. Use AI to quickly draft high-quality content and choose from more than 100 expertly-crafted templates for every aspect of product development — or create your own — to capture information in a consistent way.\nUse Aha! Knowledge as a seamlessly integrated part of Aha! Roadmaps to document all of your product information alongside your strategic plans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29fbb3ae-ce4d-4596-93d4-5a49d4cfdadc.png","url":"https://www.capterra.ie/software/144020/aha","@type":"ListItem"},{"name":"SysAid","position":18,"description":"SysAid turns your knowledge base into an always-on, AI-powered resource for IT and end users alike. Capture, organize, and surface the right answers instantly-reducing repetitive tickets, accelerating resolution times, and ensuring consistent, accurate responses across channels. Our AI Agents continuously learn from resolved tickets, proactively update knowledge articles, and tailor responses to your policies, with full transparency and governance. Go live in weeks with rapid onboarding, no heavy migrations, and zero steep learning curves-backed by award-winning support. ITSM that’s run by AI, and you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.ie/software/107225/sysaid","@type":"ListItem"},{"name":"Document360","position":19,"description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nKey Capabilities:\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers.\n\nAI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nInteractive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing.\n\nPro Analytics: Tailor portal design, layout and color themes to your brand.\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77b19820-4aad-4900-9b31-63045d39b2d4.png","url":"https://www.capterra.ie/software/177031/document360","@type":"ListItem"},{"name":"M-Files","position":20,"description":"M-Files shatters information silos and unlocks the true potential of your collective knowledge.  Our intelligent metadata automatically captures and classifies information, making it instantly discoverable for everyone.  M-Files goes beyond storage with automated workflows that streamline knowledge capture, sharing, and collaboration.  Empower your team to find what they need faster, leverage expertise across the organization, and make informed decisions with confidence. M-Files fosters a culture of knowledge sharing and continuous learning, driving innovation and business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d908c975-2a3b-4e68-8591-8f2dfc3cc6f1.jpeg","url":"https://www.capterra.ie/software/122215/m-files","@type":"ListItem"},{"name":"Genesys Cloud CX","position":21,"description":"Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.ie/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Yonyx","position":22,"description":"Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service. \n\nYonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.ie/software/130406/agi-self-service","@type":"ListItem"},{"name":"KnowledgeOwl","position":23,"description":"KnowledgeOwl is a comprehensive knowledge management solution that captures, organizes, and shares institutional knowledge across your organization. With AI-forward, customer-first development, we transform scattered information into a centralized, searchable knowledge ecosystem that preserves expertise and accelerates decision-making.\n\nKey benefits: \n\n- Centralized knowledge repository that eliminates information silos\n- Collaborative content creation enables team-wide knowledge sharing\n- Intuitive organization and categorization structures information logically\n- Access controls and permissions ensure the right knowledge reaches the right people\n\nPerfect for organizations managing institutional knowledge, best practices, training materials, and operational expertise. Whether you're capturing retiring employee knowledge, standardizing processes, or enabling knowledge transfer across teams, KnowledgeOwl creates a living knowledge ecosystem that grows with your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07edd966-2d76-47e0-aca2-1e4866832426.png","url":"https://www.capterra.ie/software/132902/knowledgeowl","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":24,"description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.ie/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Quip","position":25,"description":"Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. 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